{"id":2,"date":"2026-09-26T16:21:05","date_gmt":"2026-09-26T12:51:05","guid":{"rendered":"https:\/\/medanet.ir\/network-support\/"},"modified":"2026-09-26T14:52:53","modified_gmt":"2026-09-26T12:52:53","slug":"home","status":"publish","type":"page","link":"https:\/\/medanet.ir\/network-support\/","title":{"rendered":"\u062e\u062f\u0645\u0627\u062a \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u0634\u0628\u06a9\u0647 \u0648 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646"},"content":{"rendered":"<div class=\"mnsupport-content\">\n<section class=\"mnsupport-section\" id=\"network-support-services\">\n<header><span>\u062e\u062f\u0645\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a\u200c\u0634\u062f\u0647 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/span><\/p>\n<h2>\u0627\u0632 \u06a9\u0627\u0631 \u0631\u0648\u0632\u0645\u0631\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u062a\u0627 \u0633\u0644\u0627\u0645\u062a \u0634\u0628\u06a9\u0647 \u0648 \u0633\u0631\u0648\u0631\u0647\u0627<\/h2>\n<p>\u0645\u062f\u0627\u0646\u062a \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0646\u0642\u0634 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u06a9\u0627\u0645\u0644 \u06cc\u0627 \u0645\u06a9\u0645\u0644 \u0628\u0631\u0639\u0647\u062f\u0647 \u0628\u06af\u06cc\u0631\u062f\u061b \u0628\u0627 \u062d\u0636\u0648\u0631 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc\u200c\u0634\u062f\u0647 \u062f\u0631 \u0645\u062d\u0644\u060c \u062f\u0633\u062a\u0631\u0633\u06cc \u0631\u06cc\u0645\u0648\u062a \u0627\u0645\u0646 \u0648 \u067e\u0627\u06cc\u0634 \u0645\u062f\u0627\u0648\u0645 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a.<\/p>\n<\/header>\n<div class=\"mnsupport-grid\">\n<article>\n<h3>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/h3>\n<p>\u0631\u0641\u0639 \u0645\u0634\u06a9\u0644\u0627\u062a \u0631\u0648\u0632\u0645\u0631\u0647\u060c \u0646\u0635\u0628 \u0648 \u062a\u0646\u0638\u06cc\u0645 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u060c \u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u0647\u0627\u060c \u0627\u06cc\u0645\u06cc\u0644\u060c \u0686\u0627\u067e\u06af\u0631 \u0648 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u06a9\u0627\u0631\u0628\u0631\u0627\u0646.<\/p>\n<\/article>\n<article>\n<h3>\u0634\u0628\u06a9\u0647 \u0648 \u0633\u0631\u0648\u0631\u0647\u0627<\/h3>\n<p>\u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u060c Active Directory\u060c DNS\u060c DHCP\u060c \u0645\u062c\u0627\u0632\u06cc\u200c\u0633\u0627\u0632\u06cc\u060c Storage \u0648 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0634\u0628\u06a9\u0647.<\/p>\n<\/article>\n<article>\n<h3>\u0627\u0645\u0646\u06cc\u062a \u0648 \u06a9\u0646\u062a\u0631\u0644 \u062f\u0633\u062a\u0631\u0633\u06cc<\/h3>\n<p>\u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u0647\u0627\u060c Patch\u060c Hardening\u060c Audit \u0648 \u06a9\u0627\u0647\u0634 \u0631\u06cc\u0633\u06a9 \u062d\u0633\u0627\u0628\u200c\u0647\u0627 \u0648 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc \u062d\u0633\u0627\u0633.<\/p>\n<\/article>\n<article>\n<h3>\u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af \u0648 \u067e\u06cc\u0634\u06af\u06cc\u0631\u06cc<\/h3>\n<p>\u067e\u0627\u06cc\u0634 Availability \u0648 Performance\u060c Alerting \u0648 \u0631\u0633\u06cc\u062f\u06af\u06cc \u067e\u06cc\u0634\u06af\u06cc\u0631\u0627\u0646\u0647 \u067e\u06cc\u0634 \u0627\u0632 \u062a\u0628\u062f\u06cc\u0644 \u0627\u062e\u062a\u0644\u0627\u0644 \u0628\u0647 \u0628\u062d\u0631\u0627\u0646.<\/p>\n<\/article>\n<article>\n<h3>Backup \u0648 \u062a\u062f\u0627\u0648\u0645 \u062e\u062f\u0645\u062a<\/h3>\n<p>\u06a9\u0646\u062a\u0631\u0644 \u0648\u0636\u0639\u06cc\u062a Backup\u060c \u0622\u0632\u0645\u0648\u0646 Restore\u060c \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc Recovery \u0648 \u0622\u0645\u0627\u062f\u06af\u06cc \u0628\u0631\u0627\u06cc \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc.<\/p>\n<\/article>\n<article>\n<h3>\u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0648 \u06af\u0632\u0627\u0631\u0634 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc<\/h3>\n<p>\u062b\u0628\u062a \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627\u060c \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a\u060c \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u060c \u06a9\u0627\u0631\u0647\u0627\u06cc \u0627\u0646\u062c\u0627\u0645\u200c\u0634\u062f\u0647 \u0648 \u06af\u0632\u0627\u0631\u0634 \u062f\u0648\u0631\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a.<\/p>\n<\/article><\/div>\n<\/section>\n<section class=\"mnsupport-section mnsupport-section--soft\" id=\"network-support-model\">\n<header><span>\u0645\u062f\u0644 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a<\/span><\/p>\n<h2>\u062a\u0631\u06a9\u06cc\u0628 \u062d\u0636\u0648\u0631 \u0645\u062a\u062e\u0635\u0635\u060c Remote Support \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0646\u0648\u06cc\u0646<\/h2>\n<p>\u0645\u062f\u0644 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0628\u0631 \u0627\u0633\u0627\u0633 \u0627\u0646\u062f\u0627\u0632\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u062d\u0633\u0627\u0633\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0648 SLA \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u0637\u0631\u0627\u062d\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<\/header>\n<div class=\"mnsupport-steps\">\n<article><b>01<\/b><\/p>\n<h3>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0627\u0648\u0644\u06cc\u0647<\/h3>\n<p>\u0634\u0646\u0627\u062e\u062a \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u060c \u06a9\u0627\u0631\u0628\u0631\u0627\u0646\u060c \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc \u062d\u06cc\u0627\u062a\u06cc\u060c \u0631\u06cc\u0633\u06a9\u200c\u0647\u0627 \u0648 \u0646\u0642\u0627\u0637 \u062f\u0631\u062f.<\/p>\n<\/article>\n<article><b>02<\/b><\/p>\n<h3>\u062a\u0639\u0631\u06cc\u0641 SLA \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/h3>\n<p>\u0645\u0634\u062e\u0635\u200c\u0634\u062f\u0646 \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u060c \u0633\u0637\u062d Escalation\u060c \u0633\u0627\u0639\u0627\u062a \u062e\u062f\u0645\u062a \u0648 \u0645\u0631\u0632 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627.<\/p>\n<\/article>\n<article><b>03<\/b><\/p>\n<h3>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062d\u0636\u0648\u0631\u06cc \u0648 \u0631\u06cc\u0645\u0648\u062a<\/h3>\n<p>\u062d\u0636\u0648\u0631 \u062f\u0648\u0631\u0647\u200c\u0627\u06cc \u06a9\u0627\u0631\u0634\u0646\u0627\u0633 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u062f\u0631 \u06a9\u0646\u0627\u0631 \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u0631\u06cc\u0645\u0648\u062a \u0628\u0631\u0627\u06cc \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0641\u0648\u0631\u06cc.<\/p>\n<\/article>\n<article><b>04<\/b><\/p>\n<h3>\u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/h3>\n<p>\u062a\u062d\u0644\u06cc\u0644 \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc\u060c Problem Management\u060c \u0628\u0647\u0628\u0648\u062f \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627 \u0648 \u06a9\u0627\u0647\u0634 \u06a9\u0627\u0631 \u062f\u0633\u062a\u06cc.<\/p>\n<\/article><\/div>\n<\/section>\n<section class=\"mnsupport-section\">\n<header><span>\u0631\u0648\u06cc\u06a9\u0631\u062f ITIL<\/span><\/p>\n<h2>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0641\u0642\u0637 \u0631\u0641\u0639 \u062e\u0631\u0627\u0628\u06cc \u0646\u06cc\u0633\u062a\u061b \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u062a \u0627\u0633\u062a<\/h2>\n<\/header>\n<div class=\"mnsupport-split\">\n<p>\u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc Incident\u060c Request\u060c Problem\u060c Change\u060c Knowledge \u0648 Continual Improvement \u062f\u0631 \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u062f\u0627\u0646\u062a \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u062a\u0627 \u06a9\u0627\u0631\u0647\u0627 \u0642\u0627\u0628\u0644 \u0631\u0647\u06af\u06cc\u0631\u06cc\u060c \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0642\u0627\u0628\u0644 \u0628\u0647\u0628\u0648\u062f \u0628\u0627\u0634\u0646\u062f.<\/p>\n<p>    <a href=\"https:\/\/medanet.ir\/itil\/\">\u0645\u0631\u062c\u0639 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL \u0645\u062f\u0627\u0646\u062a \u2190<\/a>\n  <\/div>\n<\/section>\n<section class=\"mnsupport-section\" id=\"network-support-faq\">\n<header><span>\u067e\u0631\u0633\u0634\u200c\u0647\u0627\u06cc \u0645\u062a\u062f\u0627\u0648\u0644<\/span><\/p>\n<h2>\u0645\u062f\u0644 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0686\u06af\u0648\u0646\u0647 \u0627\u0646\u062a\u062e\u0627\u0628 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h2>\n<\/header>\n<div class=\"mnsupport-faq\">\n<details>\n<summary>\u0622\u06cc\u0627 \u062e\u062f\u0645\u0627\u062a \u0641\u0642\u0637 \u062d\u0636\u0648\u0631\u06cc \u0627\u0633\u062a\u061f<\/summary>\n<p>\u062e\u06cc\u0631. \u0628\u0633\u062a\u0647 \u0628\u0647 \u0642\u0631\u0627\u0631\u062f\u0627\u062f\u060c \u062a\u0631\u06a9\u06cc\u0628\u06cc \u0627\u0632 \u062d\u0636\u0648\u0631 \u062f\u0648\u0631\u0647\u200c\u0627\u06cc\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0631\u06cc\u0645\u0648\u062a \u0648 \u067e\u0627\u06cc\u0634 \u0645\u062f\u0627\u0648\u0645 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<\/details>\n<details>\n<summary>\u0622\u06cc\u0627 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0647\u0645 \u0645\u0646\u0627\u0633\u0628 \u0627\u0633\u062a\u061f<\/summary>\n<p>\u0628\u0644\u0647. \u0645\u062f\u0644 \u062e\u062f\u0645\u062a \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0632 \u0686\u0646\u062f \u0633\u0627\u0639\u062a \u06cc\u0627 \u06cc\u06a9 \u0631\u0648\u0632 \u062d\u0636\u0648\u0631 \u062f\u0631 \u0647\u0641\u062a\u0647 \u062a\u0627 \u062a\u06cc\u0645 \u06a9\u0627\u0645\u0644 Managed IT \u0645\u062a\u0646\u0627\u0633\u0628 \u0634\u0648\u062f.<\/p>\n<\/details>\n<details>\n<summary>\u0622\u06cc\u0627 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0648 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f \u0628\u0627\u06cc\u062f \u0639\u0648\u0636 \u0634\u0648\u0646\u062f\u061f<\/summary>\n<p>\u062e\u06cc\u0631. \u0627\u0628\u062a\u062f\u0627 \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062a\u063a\u06cc\u06cc\u0631 \u0641\u0642\u0637 \u062c\u0627\u06cc\u06cc \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u062a\u0648\u062c\u06cc\u0647 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc\u060c \u0627\u0645\u0646\u06cc\u062a\u06cc \u06cc\u0627 \u0627\u0642\u062a\u0635\u0627\u062f\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<\/details>\n<details>\n<summary>\u06af\u0632\u0627\u0631\u0634 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0647\u0645 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/summary>\n<p>\u0628\u0644\u0647. \u06a9\u0627\u0631\u0647\u0627\u06cc \u0627\u0646\u062c\u0627\u0645\u200c\u0634\u062f\u0647\u060c \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u060c \u0648\u0636\u0639\u06cc\u062a \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u060c \u0631\u06cc\u0633\u06a9\u200c\u0647\u0627\u06cc \u0628\u0627\u0632 \u0648 \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062f\u0648\u0631\u0647\u200c\u0627\u06cc \u06af\u0632\u0627\u0631\u0634 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<\/details><\/div>\n<\/section>\n<section class=\"mnsupport-cta\">\n<div><span>\u0634\u0631\u0648\u0639 \u0647\u0645\u06a9\u0627\u0631\u06cc<\/span><\/p>\n<h2>\u0627\u0632 \u06cc\u06a9 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0641\u0646\u06cc \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u0645<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u062a\u0639\u06cc\u06cc\u0646 \u0645\u062f\u0644 \u062d\u0636\u0648\u0631\u060c SLA \u0648 \u0645\u062d\u062f\u0648\u062f\u0647 \u062e\u062f\u0645\u0627\u062a\u060c \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0639\u0644\u06cc \u0648 \u062a\u0639\u062f\u0627\u062f \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0634\u0645\u0627 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<\/div>\n<p>  <a href=\"https:\/\/medanet.ir\/contact\/\">\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0628\u0631\u0631\u0633\u06cc \u0648 \u062c\u0644\u0633\u0647 \u0627\u0648\u0644\u06cc\u0647<\/a><br \/>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0648 \u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u0634\u0628\u06a9\u0647\u060c \u0633\u0631\u0648\u0631\u0647\u0627\u060c \u0627\u0645\u0646\u06cc\u062a \u0648 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062d\u0636\u0648\u0631\u06cc \u0648 \u0631\u06cc\u0645\u0648\u062a \u0628\u0627 \u0641\u0646\u0627\u0648\u0631\u06cc \u0646\u0648\u06cc\u0646 \u0648 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 ITIL.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/network-support\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}