{"id":61,"date":"2026-09-17T08:30:40","date_gmt":"2026-09-17T08:30:40","guid":{"rendered":"https:\/\/medanet.ir\/itil\/service-owner-itil-5\/"},"modified":"2026-09-17T08:30:40","modified_gmt":"2026-09-17T08:30:40","slug":"service-owner-itil-5","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/service-owner-itil-5\/","title":{"rendered":"Service Owner \u062f\u0631 ITIL 5\u061b \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u06a9\u06cc\u0633\u062a \u0648 \u0686\u0647 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u06cc \u062f\u0627\u0631\u062f\u061f"},"content":{"rendered":"<h1>Service Owner \u062f\u0631 ITIL 5\u061b \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u06a9\u06cc\u0633\u062a \u0648 \u0686\u0647 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u06cc \u062f\u0627\u0631\u062f\u061f<\/h1>\n<p>\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0647\u0645\u0647 \u0645\u06cc\u200c\u062f\u0627\u0646\u0646\u062f \u0686\u0647 \u06a9\u0633\u06cc \u0645\u062f\u06cc\u0631 \u0634\u0628\u06a9\u0647 \u0627\u0633\u062a\u060c \u0686\u0647 \u06a9\u0633\u06cc \u0645\u062f\u06cc\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0633\u062a \u0648 \u0686\u0647 \u06a9\u0633\u06cc \u0645\u0633\u0626\u0648\u0644 Service Desk \u0627\u0633\u062a\u061b \u0627\u0645\u0627 \u0648\u0642\u062a\u06cc \u0633\u0624\u0627\u0644 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u00ab\u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0627\u06cc\u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06a9\u06cc\u0633\u062a\u061f\u00bb \u06cc\u0627 \u00ab\u0686\u0647 \u06a9\u0633\u06cc \u062f\u0631\u0628\u0627\u0631\u0647 \u06a9\u06cc\u0641\u06cc\u062a \u0627\u0646\u062a\u0647\u0627\u200c\u0628\u0647\u200c\u0627\u0646\u062a\u0647\u0627\u06cc \u0633\u0631\u0648\u06cc\u0633 \u0641\u0631\u0648\u0634 \u0622\u0646\u0644\u0627\u06cc\u0646 \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u0633\u062a\u061f\u00bb \u067e\u0627\u0633\u062e \u0646\u0627\u06af\u0647\u0627\u0646 \u0645\u0628\u0647\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0647\u0631 \u062a\u06cc\u0645 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0633\u0631\u0648\u06cc\u0633 \u0631\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0648\u0644\u06cc \u0647\u06cc\u0686\u200c\u06a9\u0633 \u0645\u0627\u0644\u06a9 \u0646\u062a\u06cc\u062c\u0647 \u0646\u0647\u0627\u06cc\u06cc \u0646\u06cc\u0633\u062a.<\/p>\n<p>\u0627\u06cc\u0646\u062c\u0627\u0633\u062a \u06a9\u0647 \u0646\u0642\u0634 <strong>Service Owner<\/strong> \u0627\u0647\u0645\u06cc\u062a \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u0646\u06af\u0627\u0647 \u062c\u062f\u06cc\u062f ITIL\u060c \u0645\u062e\u0635\u0648\u0635\u0627\u064b \u0628\u0627 \u067e\u0631\u0631\u0646\u06af\u200c\u062a\u0631\u0634\u062f\u0646 Product \u0648 Service Management \u062f\u0631 ITIL Version 5\u060c \u0633\u0631\u0648\u06cc\u0633 \u0646\u0628\u0627\u06cc\u062f \u0641\u0642\u0637 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 Server\u060c Application \u0648 Ticket \u0628\u0627\u0634\u062f. \u0647\u0631 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627\u06cc\u062f \u0647\u062f\u0641\u060c \u0645\u0634\u062a\u0631\u06cc\u060c \u0627\u0631\u0632\u0634\u060c \u0647\u0632\u06cc\u0646\u0647\u060c \u0631\u06cc\u0633\u06a9\u060c \u062a\u062c\u0631\u0628\u0647 \u0648 \u06cc\u06a9 \u0645\u0627\u0644\u06a9 \u0631\u0648\u0634\u0646 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<h2>Service Owner \u062f\u0642\u06cc\u0642\u0627\u064b \u06a9\u06cc\u0633\u062a\u061f<\/h2>\n<p>Service Owner \u0641\u0631\u062f\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0646\u0633\u0628\u062a \u0628\u0647 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0634\u062e\u0635\u060c \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u0627\u0646\u062a\u0647\u0627\u200c\u0628\u0647\u200c\u0627\u0646\u062a\u0647\u0627 \u062f\u0627\u0631\u062f. \u0627\u06cc\u0646 \u0646\u0642\u0634 \u0644\u0632\u0648\u0645\u0627\u064b \u0647\u0645\u0647 \u06a9\u0627\u0631\u0647\u0627\u06cc \u0641\u0646\u06cc \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u0646\u0645\u06cc\u200c\u062f\u0647\u062f \u0648 \u0645\u062f\u06cc\u0631 \u0645\u0633\u062a\u0642\u06cc\u0645 \u0647\u0645\u0647 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u062f\u0631\u06af\u06cc\u0631 \u0647\u0645 \u0646\u06cc\u0633\u062a. \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0627\u0635\u0644\u06cc \u0627\u0648 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0637\u0645\u0626\u0646 \u0634\u0648\u062f \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631 \u0637\u0648\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u0648\u062f \u0627\u0631\u0632\u0634 \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u06a9\u06cc\u0641\u06cc\u062a \u0622\u0646 \u0642\u0627\u0628\u0644 \u0642\u0628\u0648\u0644 \u0627\u0633\u062a\u060c \u0631\u06cc\u0633\u06a9\u200c\u0647\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0648 \u0628\u0647\u0628\u0648\u062f\u0647\u0627 \u0641\u0631\u0627\u0645\u0648\u0634 \u0646\u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<p>\u062f\u0631 ITIL Version 5\u060c \u0646\u0642\u0634\u200c\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f Service Owner\u060c Product Owner\u060c Service Manager\u060c Experience Manager \u0648 Process Lead \u062f\u0631 \u0645\u0633\u06cc\u0631\u0647\u0627\u06cc \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0631\u0633\u0645\u06cc PeopleCert \u062f\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0627\u06cc\u0646 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633 \u062f\u06cc\u06af\u0631 \u0635\u0631\u0641\u0627\u064b \u0627\u062f\u0627\u0631\u0647 \u0639\u0645\u0644\u06cc\u0627\u062a \u0631\u0648\u0632\u0627\u0646\u0647 \u0646\u06cc\u0633\u062a\u061b \u0645\u0627\u0644\u06a9\u06cc\u062a\u060c \u062a\u062c\u0631\u0628\u0647\u060c \u0645\u062d\u0635\u0648\u0644 \u0648 \u0627\u0631\u0632\u0634 \u062f\u0631 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u0642\u0631\u0627\u0631 \u06af\u0631\u0641\u062a\u0647\u200c\u0627\u0646\u062f.<\/p>\n<h2>\u0645\u0634\u06a9\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u062f\u0648\u0646 Service Owner \u0686\u06cc\u0633\u062a\u061f<\/h2>\n<p>\u0648\u0642\u062a\u06cc \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0646\u062f\u0627\u0631\u06cc\u0645\u060c \u0645\u0633\u0626\u0648\u0644\u06cc\u062a \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627 \u062e\u0631\u062f \u0645\u06cc\u200c\u0634\u0648\u062f. \u062a\u06cc\u0645 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a Availability \u0631\u0627 \u0645\u06cc\u200c\u0633\u0646\u062c\u062f\u060c \u062a\u06cc\u0645 Application Performance \u0631\u0627\u060c Service Desk \u062a\u0639\u062f\u0627\u062f Ticket \u0631\u0627\u060c Security \u0631\u062e\u062f\u0627\u062f\u0647\u0627 \u0631\u0627 \u0648 Finance \u0647\u0632\u06cc\u0646\u0647 \u0631\u0627. \u0647\u0631 \u06a9\u062f\u0627\u0645 \u0628\u062e\u0634\u06cc \u0627\u0632 \u062d\u0642\u06cc\u0642\u062a \u0631\u0627 \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0645\u0627 \u06a9\u0633\u06cc \u062a\u0635\u0648\u06cc\u0631 \u06a9\u0627\u0645\u0644 \u0631\u0627 \u0646\u0645\u06cc\u200c\u0628\u06cc\u0646\u062f.<\/p>\n<p>\u0646\u062a\u06cc\u062c\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0647\u0645\u0627\u0646 \u067e\u062f\u06cc\u062f\u0647 \u0645\u0639\u0631\u0648\u0641 \u00ab\u0647\u0645\u0647 KPI\u0647\u0627 \u0633\u0628\u0632\u0646\u062f \u0648\u0644\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0646\u0627\u0631\u0627\u0636\u06cc \u0627\u0633\u062a\u00bb \u0628\u0627\u0634\u062f. \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06f9\u06f9.\u06f9 \u062f\u0631\u0635\u062f Availability \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f \u0627\u0645\u0627 Login \u0622\u0646 \u06a9\u0646\u062f \u0628\u0627\u0634\u062f\u060c Change\u0647\u0627\u06cc \u0622\u0646 \u0645\u0631\u062a\u0628 Incident \u0628\u0633\u0627\u0632\u0646\u062f \u06cc\u0627 \u0647\u0632\u06cc\u0646\u0647 \u0646\u06af\u0647\u062f\u0627\u0631\u06cc\u200c\u0627\u0634 \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u0634 \u062a\u062c\u0627\u0631\u06cc \u0628\u0627\u0644\u0627 \u0628\u0631\u0648\u062f. Service Owner \u0628\u0627\u06cc\u062f \u0627\u06cc\u0646 \u062a\u06a9\u0647\u200c\u0647\u0627 \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u0628\u06af\u0630\u0627\u0631\u062f.<\/p>\n<h2>Service Owner \u0628\u0627 Service Manager \u0686\u0647 \u062a\u0641\u0627\u0648\u062a\u06cc \u062f\u0627\u0631\u062f\u061f<\/h2>\n<p>\u062f\u0631 \u0628\u0639\u0636\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u06cc\u0646 \u062f\u0648 \u0646\u0642\u0634 \u0631\u0648\u06cc \u06cc\u06a9 \u0646\u0641\u0631 \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f\u060c \u0627\u0645\u0627 \u0645\u0641\u0647\u0648\u0645\u06cc \u06cc\u06a9\u0633\u0627\u0646 \u0646\u06cc\u0633\u062a\u0646\u062f. Service Manager \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0631\u0648\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u060c \u0647\u0645\u0627\u0647\u0646\u06af\u06cc\u060c \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0648 \u06a9\u06cc\u0641\u06cc\u062a \u0627\u062c\u0631\u0627\u06cc \u062e\u062f\u0645\u0627\u062a \u062a\u0645\u0631\u06a9\u0632 \u0645\u06cc\u200c\u06a9\u0646\u062f. Service Owner \u0628\u06cc\u0634\u062a\u0631 \u0631\u0648\u06cc \u0646\u062a\u06cc\u062c\u0647 \u06a9\u0644 \u0633\u0631\u0648\u06cc\u0633 \u0648 \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u0628\u0644\u0646\u062f\u0645\u062f\u062a \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f.<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0646\u0642\u0634<\/th>\n<th>\u062a\u0645\u0631\u06a9\u0632 \u0627\u0635\u0644\u06cc<\/th>\n<th>\u0633\u0624\u0627\u0644 \u06a9\u0644\u06cc\u062f\u06cc<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Service Owner<\/td>\n<td>\u0627\u0631\u0632\u0634 \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u06a9\u0644 \u0633\u0631\u0648\u06cc\u0633<\/td>\n<td>\u0622\u06cc\u0627 \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0648 \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u062a\u06cc\u062c\u0647 \u062f\u0631\u0633\u062a \u0645\u06cc\u200c\u0633\u0627\u0632\u062f\u061f<\/td>\n<\/tr>\n<tr>\n<td>Service Manager<\/td>\n<td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a \u0633\u0631\u0648\u06cc\u0633<\/td>\n<td>\u0622\u06cc\u0627 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631\u0633\u062a \u0648 \u067e\u0627\u06cc\u062f\u0627\u0631 \u0627\u062f\u0627\u0631\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/td>\n<\/tr>\n<tr>\n<td>Product Owner<\/td>\n<td>\u0627\u0648\u0644\u0648\u06cc\u062a \u0648 \u0627\u0631\u0632\u0634 Product Backlog<\/td>\n<td>\u0686\u0647 \u0686\u06cc\u0632\u06cc \u0628\u0627\u06cc\u062f \u0628\u0639\u062f\u06cc \u0633\u0627\u062e\u062a\u0647 \u06cc\u0627 \u0628\u0647\u0628\u0648\u062f \u062f\u0627\u062f\u0647 \u0634\u0648\u062f\u061f<\/td>\n<\/tr>\n<tr>\n<td>Process Owner<\/td>\n<td>\u0627\u062b\u0631\u0628\u062e\u0634\u06cc \u06cc\u06a9 Process\/Practice<\/td>\n<td>\u0622\u06cc\u0627 \u0627\u06cc\u0646 \u0641\u0631\u0627\u06cc\u0646\u062f \u062f\u0631 \u06a9\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u062f\u0631\u0633\u062a \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u06a9\u0648\u0686\u06a9 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06cc\u06a9 \u0646\u0641\u0631 \u0686\u0646\u062f \u0646\u0642\u0634 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u061b \u0645\u0634\u06a9\u0644 \u0627\u0632 \u062c\u0627\u06cc\u06cc \u0634\u0631\u0648\u0639 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 Role\u0647\u0627 \u0627\u0635\u0644\u0627\u064b \u062a\u0639\u0631\u06cc\u0641 \u0646\u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f.<\/p>\n<h2>Service Owner \u0648 Product Owner\u061b \u0645\u0631\u0632 \u06a9\u062c\u0627\u0633\u062a\u061f<\/h2>\n<p>\u062f\u0631 \u0645\u062d\u06cc\u0637\u200c\u0647\u0627\u06cc \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644\u060c Product \u0648 Service \u0628\u0647 \u0647\u0645 \u0646\u0632\u062f\u06cc\u06a9 \u0634\u062f\u0647\u200c\u0627\u0646\u062f. ITIL Version 5 \u0646\u06cc\u0632 \u0647\u0645\u06cc\u0646 \u0648\u0627\u0642\u0639\u06cc\u062a \u0631\u0627 \u067e\u0630\u06cc\u0631\u0641\u062a\u0647 \u0648 Product \u0648 Service Management \u0631\u0627 \u062f\u0631 \u06cc\u06a9 Lifecycle \u0645\u0646\u0633\u062c\u0645\u200c\u062a\u0631 \u0645\u06cc\u200c\u0628\u06cc\u0646\u062f. \u0628\u0627 \u0627\u06cc\u0646 \u062d\u0627\u0644 Product Owner \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0631 Backlog\u060c \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a \u062a\u0648\u0633\u0639\u0647 \u062a\u0645\u0631\u06a9\u0632 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 Service Owner \u0628\u0627\u06cc\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u0648\u0627\u0642\u0639\u06cc \u0633\u0631\u0648\u06cc\u0633 \u0628\u0639\u062f \u0627\u0632 \u062a\u062d\u0648\u06cc\u0644 \u0631\u0627 \u0647\u0645 \u0628\u0628\u06cc\u0646\u062f.<\/p>\n<p>\u0645\u062b\u0644\u0627\u064b \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0645\u0627\u0646\u0647 \u0645\u0646\u0627\u0628\u0639 \u0627\u0646\u0633\u0627\u0646\u06cc\u060c Product Owner \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062a\u0635\u0645\u06cc\u0645 \u0628\u06af\u06cc\u0631\u062f \u0642\u0627\u0628\u0644\u06cc\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0645\u0631\u062e\u0635\u06cc \u062c\u062f\u06cc\u062f \u0686\u0647 \u0627\u0648\u0644\u0648\u06cc\u062a\u06cc \u062f\u0627\u0631\u062f. Service Owner \u0628\u0627\u06cc\u062f \u0628\u067e\u0631\u0633\u062f \u0622\u06cc\u0627 \u06a9\u0644 \u0633\u0631\u0648\u06cc\u0633 HR Portal \u0642\u0627\u0628\u0644 \u0627\u062a\u06a9\u0627\u0633\u062a\u060c SLA \u062f\u0627\u0631\u062f\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0627\u0645\u0646\u06cc\u062a\u0634 \u0645\u0646\u0627\u0633\u0628 \u0627\u0633\u062a \u0648 \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631 \u062f\u0631 \u0637\u0648\u0644 \u0632\u0645\u0627\u0646 \u0628\u0647\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f \u06cc\u0627 \u0646\u0647.<\/p>\n<h2>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc Service Owner<\/h2>\n<p>\u0645\u0633\u0626\u0648\u0644\u06cc\u062a Service Owner \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u062f\u0631 \u0686\u0646\u062f \u0645\u062d\u0648\u0631 \u062f\u06cc\u062f: \u062a\u0639\u0631\u06cc\u0641 Outcome \u0648 Scope \u0633\u0631\u0648\u06cc\u0633\u060c \u0634\u0646\u0627\u062e\u062a Stakeholder\u0647\u0627\u060c \u06a9\u0646\u062a\u0631\u0644 \u06a9\u06cc\u0641\u06cc\u062a\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u06cc\u0633\u06a9\u060c \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0647\u0632\u06cc\u0646\u0647\u060c \u0647\u0645\u0627\u0647\u0646\u06af\u06cc Supplier\u0647\u0627\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u062f\u0631\u0628\u0627\u0631\u0647 Improvement \u0648 \u062f\u0641\u0627\u0639 \u0627\u0632 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631 \u0633\u0637\u062d Governance.<\/p>\n<p>\u0627\u0648 \u0628\u0627\u06cc\u062f \u0628\u062a\u0648\u0627\u0646\u062f \u067e\u0627\u0633\u062e \u062f\u0647\u062f: \u0633\u0631\u0648\u06cc\u0633 \u0628\u0631\u0627\u06cc \u0686\u0647 \u06a9\u0633\u06cc \u0627\u0633\u062a\u061f \u0686\u0647 Value Proposition \u062f\u0627\u0631\u062f\u061f \u06a9\u062f\u0627\u0645 Business Capability \u0628\u0647 \u0622\u0646 \u0648\u0627\u0628\u0633\u062a\u0647 \u0627\u0633\u062a\u061f \u0686\u0647 SLA \u06cc\u0627 XLA\u0647\u0627\u06cc\u06cc \u0645\u0647\u0645\u200c\u0627\u0646\u062f\u061f \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 Incident\u0647\u0627 \u0627\u0632 \u06a9\u062c\u0627 \u0645\u06cc\u200c\u0622\u06cc\u0646\u062f\u061f Service Cost \u0686\u0642\u062f\u0631 \u0627\u0633\u062a\u061f \u0686\u0647 Risk\u0647\u0627\u06cc\u06cc \u067e\u0630\u06cc\u0631\u0641\u062a\u0647 \u0634\u062f\u0647\u200c\u0627\u0646\u062f\u061f \u0686\u0647 Improvement\u0647\u0627\u06cc\u06cc \u062f\u0631 Backlog \u062f\u0627\u0631\u06cc\u0645\u061f<\/p>\n<h2>Service Owner \u0646\u0628\u0627\u06cc\u062f \u062a\u0628\u062f\u06cc\u0644 \u0628\u0647 \u00ab\u0635\u0627\u062d\u0628 \u0647\u0645\u0647 \u06a9\u0627\u0631\u0647\u0627\u00bb \u0634\u0648\u062f<\/h2>\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u0627\u0634\u062a\u0628\u0627\u0647\u0627\u062a \u0631\u0627\u06cc\u062c \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0631\u0627 \u0628\u0627 \u0627\u062c\u0631\u0627 \u06cc\u06a9\u06cc \u0628\u062f\u0627\u0646\u06cc\u0645. Service Owner \u0646\u0628\u0627\u06cc\u062f \u062e\u0648\u062f\u0634 \u0647\u0645\u0647 Incident\u0647\u0627 \u0631\u0627 \u062d\u0644 \u06a9\u0646\u062f\u060c Patch \u0646\u0635\u0628 \u06a9\u0646\u062f \u06cc\u0627 \u0647\u0631 Change \u0631\u0627 \u0634\u062e\u0635\u0627\u064b \u0627\u062c\u0631\u0627 \u06a9\u0646\u062f. \u0627\u06af\u0631 \u0686\u0646\u06cc\u0646 \u0634\u0648\u062f\u060c \u0646\u0642\u0634 \u0627\u0632 \u0633\u0637\u062d Ownership \u0628\u0647 \u0633\u0637\u062d Operations \u0633\u0642\u0648\u0637 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<p>\u0645\u0627\u0644\u06a9 \u0648\u0627\u0642\u0639\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0634\u0628\u06cc\u0647 \u0631\u0647\u0628\u0631 \u06cc\u06a9 \u0627\u06a9\u0648\u0633\u06cc\u0633\u062a\u0645 \u0627\u0633\u062a. \u0627\u0648 \u0628\u0627\u06cc\u062f \u0645\u0637\u0645\u0626\u0646 \u0634\u0648\u062f Role\u0647\u0627 \u0631\u0648\u0634\u0646\u200c\u0627\u0646\u062f\u060c \u062a\u06cc\u0645\u200c\u0647\u0627 \u0628\u0627 \u0647\u0645 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u062f\u0627\u062f\u0647 \u06a9\u0627\u0641\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f \u0648 \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 Outcome \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<h2>\u06cc\u06a9 Service Owner \u0686\u0647 KPI\u0647\u0627\u06cc\u06cc \u0628\u0627\u06cc\u062f \u0628\u0628\u06cc\u0646\u062f\u061f<\/h2>\n<p>\u0641\u0642\u0637 SLA \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a. \u06cc\u06a9 Dashboard \u062e\u0648\u0628 \u0628\u0631\u0627\u06cc Service Owner \u0628\u0627\u06cc\u062f \u0686\u0646\u062f \u0628\u064f\u0639\u062f \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u0642\u0631\u0627\u0631 \u062f\u0647\u062f:<\/p>\n<ul>\n<li>Availability \u0648 Reliability \u0633\u0631\u0648\u06cc\u0633<\/li>\n<li>MTTR \u0648 \u062a\u0639\u062f\u0627\u062f Major Incident<\/li>\n<li>Change Failure Rate<\/li>\n<li>\u062d\u062c\u0645 \u0648 Trend \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627<\/li>\n<li>\u0631\u0636\u0627\u06cc\u062a \u06cc\u0627 Experience \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/li>\n<li>\u0647\u0632\u06cc\u0646\u0647 \u06a9\u0644 \u0627\u0631\u0627\u0626\u0647 \u0633\u0631\u0648\u06cc\u0633<\/li>\n<li>\u0631\u06cc\u0633\u06a9\u200c\u0647\u0627 \u0648 Vulnerability\u0647\u0627\u06cc \u0628\u0627\u0632<\/li>\n<li>\u0638\u0631\u0641\u06cc\u062a \u0648 Performance<\/li>\n<li>\u062f\u0631\u0635\u062f Improvement\u0647\u0627\u06cc \u062a\u06a9\u0645\u06cc\u0644\u200c\u0634\u062f\u0647<\/li>\n<li>\u0648\u0627\u0628\u0633\u062a\u06af\u06cc\u200c\u0647\u0627 \u0648 \u0648\u0636\u0639\u06cc\u062a Supplier\u0647\u0627<\/li>\n<\/ul>\n<p>\u0627\u06af\u0631 \u0641\u0642\u0637 \u062d\u062c\u0645 Ticket \u0631\u0627 \u0628\u0633\u0646\u062c\u06cc\u0645\u060c \u0633\u0631\u0648\u06cc\u0633 \u0631\u0627 \u0628\u0627 Service Desk \u0627\u0634\u062a\u0628\u0627\u0647 \u06af\u0631\u0641\u062a\u0647\u200c\u0627\u06cc\u0645. Service Owner \u0628\u0627\u06cc\u062f \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc \u062a\u0627 \u062a\u062c\u0631\u0628\u0647 \u0648 \u0627\u0642\u062a\u0635\u0627\u062f \u0633\u0631\u0648\u06cc\u0633 \u0631\u0627 \u0628\u0628\u06cc\u0646\u062f.<\/p>\n<h2>\u0631\u0627\u0628\u0637\u0647 Service Owner \u0648 Service Catalog<\/h2>\n<p>Service Catalog \u0628\u062f\u0648\u0646 Owner \u062e\u06cc\u0644\u06cc \u0632\u0648\u062f \u062a\u0628\u062f\u06cc\u0644 \u0628\u0647 \u0641\u0647\u0631\u0633\u062a \u0627\u0633\u0627\u0645\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f. \u0628\u0631\u0627\u06cc \u0647\u0631 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627\u06cc\u062f \u062d\u062f\u0627\u0642\u0644 Owner\u060c Description\u060c Customer\u060c Support Group\u060c SLA\u060c Hours\u060c Dependencies \u0648 Contact \u0631\u0648\u0634\u0646 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0627\u06af\u0631 \u062f\u0631 ServiceDesk Plus \u0627\u0632 <a href=\"https:\/\/medanet.ir\/13532\/\">Service Catalog<\/a> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f\u060c \u062a\u0639\u06cc\u06cc\u0646 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u06a9\u0645\u06a9 \u06a9\u0646\u062f Catalog \u0627\u0632 \u06cc\u06a9 \u0641\u0631\u0645 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0641\u0631\u0627\u062a\u0631 \u0631\u0648\u062f \u0648 \u0628\u0647 \u0646\u0642\u0634\u0647 \u0648\u0627\u0642\u0639\u06cc \u062e\u062f\u0645\u0627\u062a \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\n<h2>Service Owner \u0648 CMDB<\/h2>\n<p>CMDB \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u062f\u0647\u062f \u0633\u0631\u0648\u06cc\u0633 \u0627\u0632 \u0686\u0647 CI\u0647\u0627\u06cc\u06cc \u0633\u0627\u062e\u062a\u0647 \u0634\u062f\u0647 \u0648 \u0686\u0647 \u0648\u0627\u0628\u0633\u062a\u06af\u06cc\u200c\u0647\u0627\u06cc\u06cc \u062f\u0627\u0631\u062f. Service Owner \u0628\u0627\u06cc\u062f \u0627\u0632 \u0627\u06cc\u0646 \u062a\u0635\u0648\u06cc\u0631 \u0628\u0631\u0627\u06cc Impact Analysis \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u062f. \u0627\u06af\u0631 \u06cc\u06a9 Database\u060c Firewall \u06cc\u0627 API \u062d\u06cc\u0627\u062a\u06cc \u062a\u063a\u06cc\u06cc\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627\u06cc\u062f \u0628\u062f\u0627\u0646\u062f \u0686\u0647 Outcome\u0627\u06cc \u062f\u0631 \u0645\u0639\u0631\u0636 \u0631\u06cc\u0633\u06a9 \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u0647\u0645\u06cc\u0646 \u06a9\u06cc\u0641\u06cc\u062a CMDB \u0628\u0631\u0627\u06cc Service Owner \u0645\u0648\u0636\u0648\u0639 \u0641\u0646\u06cc \u0641\u0631\u0639\u06cc \u0646\u06cc\u0633\u062a. \u0631\u0627\u0647\u0646\u0645\u0627\u06cc <a href=\"https:\/\/medanet.ir\/13549\/\">CMDB Health \u062f\u0631 ServiceDesk Plus<\/a> \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f CI\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc\u060c Stale \u06cc\u0627 \u0628\u062f\u0648\u0646 Relationship \u0686\u0637\u0648\u0631 \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0631\u0627 \u062e\u0631\u0627\u0628 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n<h2>Service Owner \u0648 Incident Management<\/h2>\n<p>\u062f\u0631 Incident Management \u0631\u0648\u0632\u0645\u0631\u0647\u060c Service Owner \u0646\u0628\u0627\u06cc\u062f Micro-manage \u06a9\u0646\u062f. \u0627\u0645\u0627 \u062f\u0631 Major Incident \u0648 Pattern\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u062d\u0636\u0648\u0631\u0634 \u0645\u0647\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u0648 \u0628\u0627\u06cc\u062f \u0628\u0628\u06cc\u0646\u062f \u0622\u06cc\u0627 Incident \u0635\u0631\u0641\u0627\u064b \u06cc\u06a9 \u062e\u0637\u0627\u06cc \u0641\u0646\u06cc \u0628\u0648\u062f \u06cc\u0627 \u0646\u0634\u0627\u0646\u0647 \u0636\u0639\u0641 \u0637\u0631\u0627\u062d\u06cc \u0633\u0631\u0648\u06cc\u0633\u060c Capacity\u060c Supplier\u060c Change \u06cc\u0627 Monitoring.<\/p>\n<p>\u0628\u0639\u062f \u0627\u0632 Major Incident\u060c \u06cc\u06a9\u06cc \u0627\u0632 \u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627\u06cc \u0645\u0647\u0645 \u0628\u0631\u0627\u06cc Service Owner \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0642\u062f\u0627\u0645 \u0627\u0635\u0644\u0627\u062d\u06cc \u0628\u0647 Improvement Backlog \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f \u0648 \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627 \u06af\u0645 \u0646\u0634\u0648\u062f.<\/p>\n<h2>Service Owner \u0648 Change<\/h2>\n<p>\u0647\u0631 Change \u06a9\u0648\u0686\u06a9 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u062a\u0623\u06cc\u06cc\u062f Service Owner \u0646\u062f\u0627\u0631\u062f\u061b \u0627\u06cc\u0646 \u06a9\u0627\u0631 \u0633\u0631\u0639\u062a \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0646\u0627\u0628\u0648\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u0645\u0627 Change\u0647\u0627\u06cc \u067e\u0631\u0631\u06cc\u0633\u06a9 \u06cc\u0627 \u0627\u062b\u0631\u06af\u0630\u0627\u0631 \u0628\u0631 Outcome \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627\u06cc\u062f \u062f\u0631 \u0645\u062f\u0644 Governance \u062c\u0627\u06cc\u06af\u0627\u0647 \u0631\u0648\u0634\u0646\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f.<\/p>\n<p>Service Owner \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc Risk\u060c Freeze Window\u060c Business Calendar \u0648 Dependency \u0631\u0627 \u062f\u0631 \u062a\u0635\u0645\u06cc\u0645 Change \u0646\u0645\u0627\u06cc\u0646\u062f\u06af\u06cc \u06a9\u0646\u062f. \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/13893\/\">Freeze Window \u0648 Change Calendar \u062f\u0631 ServiceDesk Plus<\/a> \u0646\u0645\u0648\u0646\u0647\u200c\u0627\u06cc \u0627\u0632 \u0647\u0645\u06cc\u0646 \u0646\u06af\u0627\u0647 \u0627\u0633\u062a.<\/p>\n<h2>Service Owner \u0648 Supplier Management<\/h2>\n<p>\u062f\u0631 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc \u0645\u062f\u0631\u0646\u060c \u0628\u062e\u0634\u06cc \u0627\u0632 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u063a\u0644\u0628 \u0628\u06cc\u0631\u0648\u0646 \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0633\u062a: Cloud\u060c ISP\u060c MSP\u060c Software Vendor \u06cc\u0627 \u067e\u06cc\u0645\u0627\u0646\u06a9\u0627\u0631 Application. Service Owner \u0628\u0627\u06cc\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u0627\u06cc\u0646 \u0627\u062c\u0632\u0627 \u0631\u0627 \u0628\u0627 Outcome \u0633\u0631\u0648\u06cc\u0633 \u0645\u0631\u062a\u0628\u0637 \u06a9\u0646\u062f.<\/p>\n<p>\u0627\u06af\u0631 Supplier SLA \u062e\u0648\u062f\u0634 \u0631\u0627 \u0631\u0639\u0627\u06cc\u062a \u06a9\u0631\u062f\u0647 \u0648\u0644\u06cc End-to-End Service \u0634\u06a9\u0633\u062a \u062e\u0648\u0631\u062f\u0647\u060c Service Owner \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u06af\u0632\u0627\u0631\u0634 \u0633\u0628\u0632 Vendor \u0631\u0627 \u067e\u0627\u06cc\u0627\u0646 \u0628\u062d\u062b \u0628\u062f\u0627\u0646\u062f. \u0627\u06cc\u0646 \u0647\u0645\u0627\u0646 \u062c\u0627\u06cc\u06cc \u0627\u0633\u062a \u06a9\u0647 SIAM \u0647\u0645 \u0627\u0647\u0645\u06cc\u062a \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/13939\/\">SIAM \u0686\u06cc\u0633\u062a\u061f<\/a> \u0628\u0647 \u0645\u0633\u0626\u0644\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0686\u0646\u062f\u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u0647 \u067e\u0631\u062f\u0627\u062e\u062a\u0647\u200c\u0627\u06cc\u0645.<\/p>\n<h2>\u0686\u0647 \u06a9\u0633\u06cc \u0628\u0627\u06cc\u062f Service Owner \u0634\u0648\u062f\u061f<\/h2>\n<p>\u0628\u0647\u062a\u0631\u06cc\u0646 Service Owner \u0644\u0632\u0648\u0645\u0627\u064b \u0627\u0631\u0634\u062f\u062a\u0631\u06cc\u0646 \u0641\u0631\u062f \u0641\u0646\u06cc \u0646\u06cc\u0633\u062a. \u0641\u0631\u062f \u0645\u0646\u0627\u0633\u0628 \u0628\u0627\u06cc\u062f \u0647\u0645 \u0633\u0631\u0648\u06cc\u0633 \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc \u0631\u0627 \u0628\u0641\u0647\u0645\u062f\u060c \u0647\u0645 \u0632\u0628\u0627\u0646 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0631\u0627. \u0628\u0627\u06cc\u062f \u0642\u062f\u0631\u062a Influence \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u0686\u0648\u0646 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u062f\u0631\u06af\u06cc\u0631 \u0628\u0647 \u0627\u0648 \u06af\u0632\u0627\u0631\u0634 \u0645\u0633\u062a\u0642\u06cc\u0645 \u0646\u0645\u06cc\u200c\u062f\u0647\u0646\u062f.<\/p>\n<p>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0645\u0641\u06cc\u062f \u0634\u0627\u0645\u0644 \u0646\u06af\u0627\u0647 End-to-End\u060c \u062a\u0648\u0627\u0646 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u060c \u062f\u0631\u06a9 \u0647\u0632\u06cc\u0646\u0647 \u0648 \u0631\u06cc\u0633\u06a9\u060c \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 Stakeholder\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u062f\u0631 \u062a\u0639\u0627\u0631\u0636 \u0648 \u062a\u0648\u0627\u0646 \u062a\u0628\u062f\u06cc\u0644 \u0645\u0634\u06a9\u0644 \u0628\u0647 Improvement \u0627\u0633\u062a.<\/p>\n<h2>\u0645\u062f\u0644 RACI \u0628\u0631\u0627\u06cc \u0645\u0627\u0644\u06a9\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u0627\u0632 \u0627\u0628\u0647\u0627\u0645\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u06cc\u06a9 RACI \u0633\u0627\u062f\u0647 \u0633\u0627\u062e\u062a. Service Owner \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0646\u0633\u0628\u062a \u0628\u0647 Outcome \u0633\u0631\u0648\u06cc\u0633 Accountable \u0627\u0633\u062a. Support Team\u0647\u0627\u060c Infrastructure\u060c Application \u0648 Security \u062f\u0631 \u062d\u0648\u0632\u0647\u200c\u0647\u0627\u06cc \u062e\u0648\u062f Responsible \u0647\u0633\u062a\u0646\u062f. Business Owner \u0648 Risk\/Compliance \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Consulted \u0628\u0627\u0634\u0646\u062f \u0648 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0648 Stakeholder\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631 Informed.<\/p>\n<p>\u0646\u06a9\u062a\u0647 \u06a9\u0644\u06cc\u062f\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0633\u0631\u0648\u06cc\u0633 \u0641\u0642\u0637 \u06cc\u06a9 \u0646\u0642\u0637\u0647 Accountable \u0631\u0648\u0634\u0646 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u0645. \u0686\u0646\u062f \u0645\u0627\u0644\u06a9 \u0628\u0631\u0627\u0628\u0631 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u06cc\u0639\u0646\u06cc \u0647\u06cc\u0686 \u0645\u0627\u0644\u06a9 \u0648\u0627\u0642\u0639\u06cc.<\/p>\n<h2>\u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc\u061b \u0633\u0631\u0648\u06cc\u0633 \u0627\u06cc\u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f Microsoft 365 \u0627\u06cc\u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u062a\u0623\u0645\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f. Messaging Team \u062a\u0646\u0638\u06cc\u0645\u0627\u062a Exchange \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u062f\u060c Identity Team \u062d\u0633\u0627\u0628\u200c\u0647\u0627 \u0631\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c Security \u0631\u0648\u06cc MFA \u0648 Phishing \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 Service Desk Ticket \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f. \u0628\u062f\u0648\u0646 Service Owner\u060c \u0647\u0631 \u062a\u06cc\u0645 \u0645\u0648\u0641\u0642\u06cc\u062a \u0631\u0627 \u062c\u062f\u0627\u06af\u0627\u0646\u0647 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<p>Service Owner \u0628\u0627\u06cc\u062f \u062a\u0635\u0648\u06cc\u0631 \u06a9\u0644\u06cc \u0631\u0627 \u0628\u0633\u0627\u0632\u062f: Delivery Reliability\u060c Login Experience\u060c Mail Flow\u060c Security Incident\u060c License Cost\u060c Delegation Risk\u060c Support Volume \u0648 Satisfaction. \u0627\u06af\u0631 \u0647\u0632\u06cc\u0646\u0647 \u0628\u0627\u0644\u0627 \u0631\u0641\u062a\u0647 \u0648\u0644\u06cc Mailbox\u0647\u0627\u06cc \u0628\u0644\u0627\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0632\u06cc\u0627\u062f\u0646\u062f\u060c \u0645\u0648\u0636\u0648\u0639 \u0627\u0648\u0633\u062a. \u0627\u06af\u0631 MFA \u0627\u0645\u0646 \u0627\u0633\u062a \u0627\u0645\u0627 Login \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0631\u0627 \u0645\u062e\u062a\u0644 \u06a9\u0631\u062f\u0647\u060c \u0645\u0648\u0636\u0648\u0639 \u0627\u0648\u0633\u062a. \u0627\u06af\u0631 Supplier Incident \u062f\u0627\u0631\u062f\u060c \u0628\u0627\u0632 \u0647\u0645 \u0645\u0648\u0636\u0648\u0639 \u0627\u0648\u0633\u062a.<\/p>\n<h2>\u0686\u0637\u0648\u0631 Service Ownership \u0631\u0627 \u062f\u0631 \u06f3\u06f0 \u0631\u0648\u0632 \u0631\u0627\u0647 \u0628\u06cc\u0646\u062f\u0627\u0632\u06cc\u0645\u061f<\/h2>\n<p>\u0647\u0641\u062a\u0647 \u0627\u0648\u0644 \u06f1\u06f0 \u062a\u0627 \u06f2\u06f0 \u0633\u0631\u0648\u06cc\u0633 \u062d\u06cc\u0627\u062a\u06cc \u0631\u0627 \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f. \u0647\u0641\u062a\u0647 \u062f\u0648\u0645 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0633\u0631\u0648\u06cc\u0633 Owner \u0648 Business Stakeholder \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f. \u0647\u0641\u062a\u0647 \u0633\u0648\u0645 KPI\u060c SLA\u060c Risk \u0648 Dependency\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0631\u0627 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f. \u0647\u0641\u062a\u0647 \u0686\u0647\u0627\u0631\u0645 \u06cc\u06a9 Service Review \u0648\u0627\u0642\u0639\u06cc \u0628\u0631\u06af\u0632\u0627\u0631 \u06a9\u0646\u06cc\u062f \u0648 \u0641\u0642\u0637 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc\u06cc \u0631\u0627 \u0646\u06af\u0647 \u062f\u0627\u0631\u06cc\u062f \u06a9\u0647 \u062a\u0635\u0645\u06cc\u0645 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n<p>\u0642\u0631\u0627\u0631 \u0646\u06cc\u0633\u062a \u062f\u0631 \u06cc\u06a9 \u0645\u0627\u0647 Service Management \u06a9\u0627\u0645\u0644 \u0634\u0648\u062f. \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0628\u0647\u0627\u0645 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0627\u0632 \u0628\u06cc\u0646 \u0628\u0631\u0648\u062f \u0648 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0635\u0627\u062d\u0628 \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u0634\u0648\u0646\u062f.<\/p>\n<h2>Service Review \u0628\u0627\u06cc\u062f \u0686\u0647 \u0633\u0624\u0627\u0644\u0627\u062a\u06cc \u0628\u067e\u0631\u0633\u062f\u061f<\/h2>\n<p>\u062c\u0644\u0633\u0647 Service Review \u0646\u0628\u0627\u06cc\u062f \u06af\u0632\u0627\u0631\u0634\u200c\u062e\u0648\u0627\u0646\u06cc \u0628\u0627\u0634\u062f. \u067e\u0646\u062c \u0633\u0624\u0627\u0644 \u06a9\u0627\u0641\u06cc \u0627\u0633\u062a: \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0628\u0631\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0628\u062f\u062a\u0631 \u0634\u062f\u0647\u061f \u0686\u0647 Risk\u06cc \u062f\u0631 \u062d\u0627\u0644 \u0631\u0634\u062f \u0627\u0633\u062a\u061f \u0686\u0647 Incident \u06cc\u0627 Change \u0627\u0644\u06af\u0648\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u062f\u0627\u0631\u062f\u061f \u06a9\u062f\u0627\u0645 \u0647\u0632\u06cc\u0646\u0647 \u0628\u062f\u0648\u0646 Value \u0628\u0627\u0644\u0627 \u0631\u0641\u062a\u0647\u061f \u0648 \u0686\u0647 Improvement\u06cc \u062a\u0627 \u062c\u0644\u0633\u0647 \u0628\u0639\u062f Owner \u0648 Deadline \u062f\u0627\u0631\u062f\u061f<\/p>\n<p>\u0627\u06af\u0631 \u062c\u0644\u0633\u0647 \u0641\u0642\u0637 \u0646\u0645\u0648\u062f\u0627\u0631\u0647\u0627\u06cc \u0633\u0628\u0632 \u0631\u0627 \u0645\u0631\u0648\u0631 \u06a9\u0646\u062f\u060c \u0645\u0627\u0644\u06a9\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633 \u0628\u0647 \u062a\u0634\u0631\u06cc\u0641\u0627\u062a \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h2>\u062c\u0627\u06cc\u06af\u0627\u0647 \u0627\u0628\u0632\u0627\u0631 \u062f\u0631 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633<\/h2>\n<p>\u0627\u0628\u0632\u0627\u0631 ITSM \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f Service Catalog\u060c SLA\u060c CMDB\u060c Incident\u060c Change\u060c Survey \u0648 Dashboard \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u0642\u0631\u0627\u0631 \u062f\u0647\u062f. \u0627\u0645\u0627 Tool \u0628\u0647\u200c\u062e\u0648\u062f\u06cc\u200c\u062e\u0648\u062f Owner \u062a\u0648\u0644\u06cc\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u0628\u062a\u062f\u0627 Role \u0648 Accountability \u0628\u0627\u06cc\u062f \u0631\u0648\u0634\u0646 \u0634\u0648\u062f\u060c \u0628\u0639\u062f \u062f\u0627\u062f\u0647 \u062f\u0631 \u0627\u0628\u0632\u0627\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u062f\u0647\u06cc \u0634\u0648\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0627\u06cc\u0646 \u0645\u062f\u0644 \u062f\u0631 \u0627\u0628\u0632\u0627\u0631 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f <a href=\"https:\/\/medanet.ir\/13732\/\">\u0631\u0627\u0647\u0646\u0645\u0627\u06cc ServiceDesk Plus<\/a> \u0648 \u0635\u0641\u062d\u0647 <a href=\"https:\/\/medanet.ir\/13482\/\">\u0644\u0627\u06cc\u0633\u0646\u0633 ServiceDesk Plus<\/a> \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u062f.<\/p>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>Service Owner \u067e\u0627\u0633\u062e\u06cc \u0628\u0647 \u06cc\u06a9 \u0645\u0634\u06a9\u0644 \u0633\u0627\u062f\u0647 \u0627\u0645\u0627 \u0639\u0645\u06cc\u0642 \u0627\u0633\u062a: \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0627\u0632 \u0645\u0631\u0632 \u062a\u06cc\u0645\u200c\u0647\u0627 \u0639\u0628\u0648\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u0627\u0645\u0627 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062f\u0627\u062e\u0644 \u0647\u0645\u0627\u0646 \u0645\u0631\u0632\u0647\u0627 \u0645\u06cc\u200c\u0645\u0627\u0646\u0646\u062f. \u0648\u0642\u062a\u06cc \u06cc\u06a9 \u0646\u0641\u0631 \u0645\u0627\u0644\u06a9 Outcome \u0627\u0646\u062a\u0647\u0627\u200c\u0628\u0647\u200c\u0627\u0646\u062a\u0647\u0627 \u0628\u0627\u0634\u062f\u060c Availability\u060c \u062a\u062c\u0631\u0628\u0647\u060c \u0647\u0632\u06cc\u0646\u0647\u060c \u0631\u06cc\u0633\u06a9 \u0648 Improvement \u062f\u0631 \u06cc\u06a9 \u062a\u0635\u0648\u06cc\u0631 \u0648\u0627\u062d\u062f \u062f\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<p>\u062f\u0631 ITIL Version 5 \u06a9\u0647 Product \u0648 Service Lifecycle \u0628\u06cc\u0634 \u0627\u0632 \u06af\u0630\u0634\u062a\u0647 \u0628\u0647 \u0647\u0645 \u0646\u0632\u062f\u06cc\u06a9 \u0634\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u0627\u06cc\u0646 \u0646\u0642\u0634 \u0627\u0647\u0645\u06cc\u062a \u0628\u06cc\u0634\u062a\u0631\u06cc \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627\u0644\u063a \u0641\u0642\u0637 \u0646\u0645\u06cc\u200c\u067e\u0631\u0633\u062f \u00ab\u0686\u0647 \u06a9\u0633\u06cc \u0627\u06cc\u0646 \u0633\u06cc\u0633\u062a\u0645 \u0631\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f\u00bb\u061b \u0645\u06cc\u200c\u067e\u0631\u0633\u062f \u00ab\u0686\u0647 \u06a9\u0633\u06cc \u0645\u0627\u0644\u06a9 \u0627\u0631\u0632\u0634 \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u0627\u0633\u062a\u061f\u00bb<\/p>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<p><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-5-foundation-version-50-4154\" rel=\"nofollow\">PeopleCert \u2013 ITIL Foundation Version 5<\/a><br \/><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-product-version-5-4179\" rel=\"nofollow\">PeopleCert \u2013 ITIL Product Version 5<\/a><br \/><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-service-version-5-4181\" rel=\"nofollow\">PeopleCert \u2013 ITIL Service Version 5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Owner \u062f\u0631 ITIL 5 \u0686\u0647 \u06a9\u0633\u06cc \u0627\u0633\u062a\u061f \u062a\u0641\u0627\u0648\u062a \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627 Service Manager\u060c Product Owner \u0648 Process Owner\u060c \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627\u060c KPI\u0647\u0627 \u0648 \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc \u062a\u0639\u06cc\u06cc\u0646 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[13,6,14,15,16],"class_list":["post-61","post","type-post","status-publish","format-standard","hentry","category-itil","tag-itil-5","tag-itsm","tag-service-management","tag-service-owner","tag-16"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/61\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=61"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=61"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}