{"id":60,"date":"2026-09-14T08:23:26","date_gmt":"2026-09-14T08:23:26","guid":{"rendered":"https:\/\/medanet.ir\/itil\/problem-prioritization-in-itsm\/"},"modified":"2026-09-14T08:23:26","modified_gmt":"2026-09-14T08:23:26","slug":"problem-prioritization-in-itsm","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/problem-prioritization-in-itsm\/","title":{"rendered":"\u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc Problem \u062f\u0631 ITSM"},"content":{"rendered":"<p>\u0647\u0645\u0647 Problem\u0647\u0627 \u0627\u0631\u0632\u0634 \u06cc\u06a9\u0633\u0627\u0646\u06cc \u0628\u0631\u0627\u06cc \u062d\u0644 \u0646\u062f\u0627\u0631\u0646\u062f. \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06cc\u06a9 Problem \u0647\u0631 \u0647\u0641\u062a\u0647 \u062f\u0647\u200c\u0647\u0627 Incident \u06a9\u0648\u0686\u06a9 \u0628\u0633\u0627\u0632\u062f \u0648 \u0645\u062c\u0645\u0648\u0639 \u0632\u0645\u0627\u0646 \u062a\u06cc\u0645 \u0631\u0627 \u0628\u0628\u0644\u0639\u062f\u061b Problem \u062f\u06cc\u06af\u0631\u06cc \u0634\u0627\u06cc\u062f \u0641\u0642\u0637 \u06cc\u06a9\u200c\u0628\u0627\u0631 \u0631\u062e \u062f\u0627\u062f\u0647 \u0628\u0627\u0634\u062f \u0627\u0645\u0627 \u062f\u0631 \u0635\u0648\u0631\u062a \u062a\u06a9\u0631\u0627\u0631 \u0628\u062a\u0648\u0627\u0646\u062f \u0633\u0631\u0648\u06cc\u0633 \u062d\u06cc\u0627\u062a\u06cc \u0631\u0627 \u0645\u062a\u0648\u0642\u0641 \u06a9\u0646\u062f. \u0627\u06af\u0631 Problem Management \u0641\u0642\u0637 \u0628\u0631 \u0627\u0633\u0627\u0633 \u00ab\u0642\u062f\u06cc\u0645\u06cc\u200c\u062a\u0631\u06cc\u0646 \u0631\u06a9\u0648\u0631\u062f\u00bb \u06cc\u0627 \u00ab\u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0635\u062f\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u00bb \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0634\u0648\u062f\u060c \u0645\u0646\u0627\u0628\u0639 \u0641\u0646\u06cc \u0628\u0647 \u062c\u0627\u06cc \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0627\u0631\u0632\u0634\u060c \u0635\u0631\u0641 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0641\u0634\u0627\u0631 \u0644\u062d\u0638\u0647\u200c\u0627\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<p>PeopleCert \u062f\u0631 Practice \u0631\u0633\u0645\u06cc Problem Management \u0647\u062f\u0641 \u0631\u0627 \u06a9\u0627\u0647\u0634 \u0627\u062d\u062a\u0645\u0627\u0644 \u0648 \u0627\u062b\u0631 Incident\u0647\u0627 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0639\u0644\u062a\u200c\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u0648 \u0628\u0627\u0644\u0642\u0648\u0647 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a Workaround\u0647\u0627 \u0648 Known Error\u0647\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0628\u0631\u0627\u06cc \u0631\u0633\u06cc\u062f\u0646 \u0628\u0647 \u0627\u06cc\u0646 \u0647\u062f\u0641\u060c \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627\u06cc\u062f \u0628\u062a\u0648\u0627\u0646\u062f \u062a\u0634\u062e\u06cc\u0635 \u062f\u0647\u062f \u06a9\u062f\u0627\u0645 Problem \u0628\u0627\u06cc\u062f \u0627\u0645\u0631\u0648\u0632 \u062a\u062d\u0644\u06cc\u0644 \u0634\u0648\u062f\u060c \u06a9\u062f\u0627\u0645 \u0628\u0627\u06cc\u062f \u0648\u0627\u0631\u062f Backlog \u0628\u0645\u0627\u0646\u062f \u0648 \u06a9\u062f\u0627\u0645 \u0628\u0647 Change \u0641\u0648\u0631\u06cc \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f.<\/p>\n<h2>\u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc: \u06f3\u06f0 Problem \u0628\u0627\u0632\u060c \u0641\u0642\u0637 \u06f3 \u062a\u062d\u0644\u06cc\u0644\u06af\u0631<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u062a\u06cc\u0645 \u0634\u0645\u0627 \u06f3\u06f0 Problem \u0628\u0627\u0632 \u062f\u0627\u0631\u062f. \u067e\u0646\u062c \u0645\u0648\u0631\u062f \u0645\u0631\u0628\u0648\u0637 \u0628\u0647 \u062e\u0637\u0627\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc \u0627\u0633\u062a\u060c \u0686\u0647\u0627\u0631 \u0645\u0648\u0631\u062f \u0628\u0647 \u0634\u0628\u06a9\u0647 \u0634\u0639\u0628\u060c \u0633\u0647 \u0645\u0648\u0631\u062f \u0628\u0647 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc \u0627\u0645\u0646\u06cc\u062a\u06cc \u0648 \u0628\u0642\u06cc\u0647 \u0628\u0647 \u062e\u0637\u0627\u0647\u0627\u06cc \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0645\u0631\u0628\u0648\u0637\u200c\u0627\u0646\u062f. \u062a\u06cc\u0645 \u0641\u0642\u0637 \u0633\u0647 \u062a\u062d\u0644\u06cc\u0644\u06af\u0631 \u062f\u0627\u0631\u062f \u0648 \u0627\u0645\u06a9\u0627\u0646 \u0628\u0631\u0631\u0633\u06cc \u0647\u0645\u0632\u0645\u0627\u0646 \u0647\u0645\u0647 \u0645\u0648\u0627\u0631\u062f \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f.<\/p>\n<p>\u0627\u06af\u0631 \u0627\u0648\u0644\u0648\u06cc\u062a \u0631\u0627 \u0641\u0642\u0637 \u0628\u0631 \u0627\u0633\u0627\u0633 \u062a\u0639\u062f\u0627\u062f Incident \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f\u060c \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Problem\u06cc \u0628\u0627 \u06f5\u06f0 Incident \u06a9\u0645\u200c\u0627\u062b\u0631 \u0628\u0627\u0644\u0627\u062a\u0631 \u0627\u0632 Problem\u06cc \u0628\u0627 \u062f\u0648 Incident \u0628\u062d\u0631\u0627\u0646\u06cc \u0642\u0631\u0627\u0631 \u06af\u06cc\u0631\u062f. \u0627\u06af\u0631 \u0641\u0642\u0637 Impact \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u062f\u060c \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06cc\u06a9 \u0645\u0633\u0626\u0644\u0647 \u067e\u0631\u0631\u06cc\u0633\u06a9 \u0627\u0645\u0627 \u0628\u0633\u06cc\u0627\u0631 \u06a9\u0645\u200c\u0627\u062d\u062a\u0645\u0627\u0644 \u062a\u0645\u0627\u0645 \u0638\u0631\u0641\u06cc\u062a \u062a\u06cc\u0645 \u0631\u0627 \u0628\u06af\u06cc\u0631\u062f. \u0645\u062f\u0644 \u062e\u0648\u0628 \u0628\u0627\u06cc\u062f \u0686\u0646\u062f \u0639\u0627\u0645\u0644 \u0631\u0627 \u0628\u0627 \u0647\u0645 \u0628\u0628\u06cc\u0646\u062f.<\/p>\n<h2>\u0686\u0647 \u0639\u0648\u0627\u0645\u0644\u06cc \u0628\u0627\u06cc\u062f \u062f\u0631 \u0627\u0648\u0644\u0648\u06cc\u062a Problem \u062f\u062e\u06cc\u0644 \u0628\u0627\u0634\u0646\u062f\u061f<\/h2>\n<table>\n<thead>\n<tr>\n<th>\u0639\u0627\u0645\u0644<\/th>\n<th>\u0633\u0624\u0627\u0644 \u06a9\u0644\u06cc\u062f\u06cc<\/th>\n<th>\u0627\u062b\u0631 \u0628\u0631 \u0627\u0648\u0644\u0648\u06cc\u062a<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Impact<\/td>\n<td>\u0686\u0646\u062f \u06a9\u0627\u0631\u0628\u0631\u060c \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u062a\u0627\u062b\u0631 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u061f<\/td>\n<td>\u0627\u062b\u0631 \u0628\u0632\u0631\u06af\u200c\u062a\u0631\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631<\/td>\n<\/tr>\n<tr>\n<td>Urgency<\/td>\n<td>\u0686\u0642\u062f\u0631 \u0633\u0631\u06cc\u0639 \u0628\u0627\u06cc\u062f \u0627\u0642\u062f\u0627\u0645 \u0634\u0648\u062f\u061f<\/td>\n<td>\u0632\u0645\u0627\u0646 \u06a9\u0645\u062a\u0631\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631<\/td>\n<\/tr>\n<tr>\n<td>Frequency<\/td>\n<td>Problem \u0686\u0646\u062f Incident \u0627\u06cc\u062c\u0627\u062f \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a\u061f<\/td>\n<td>\u062a\u06a9\u0631\u0627\u0631 \u0628\u06cc\u0634\u062a\u0631\u060c Cost \u0628\u0627\u0644\u0627\u062a\u0631<\/td>\n<\/tr>\n<tr>\n<td>Business Criticality<\/td>\n<td>\u0633\u0631\u0648\u06cc\u0633 \u0686\u0642\u062f\u0631 \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062d\u06cc\u0627\u062a\u06cc \u0627\u0633\u062a\u061f<\/td>\n<td>\u0633\u0631\u0648\u06cc\u0633 \u062d\u06cc\u0627\u062a\u06cc\u200c\u062a\u0631\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631<\/td>\n<\/tr>\n<tr>\n<td>Workaround Quality<\/td>\n<td>\u0622\u06cc\u0627 \u0631\u0627\u0647\u200c\u062d\u0644 \u0645\u0648\u0642\u062a \u0627\u0645\u0646 \u0648 \u0633\u0631\u06cc\u0639 \u062f\u0627\u0631\u06cc\u0645\u061f<\/td>\n<td>\u0646\u0628\u0648\u062f Workaround \u0627\u0648\u0644\u0648\u06cc\u062a \u0631\u0627 \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0628\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Risk of Recurrence<\/td>\n<td>\u062a\u06a9\u0631\u0627\u0631 \u0628\u0639\u062f\u06cc \u0686\u0647 \u067e\u06cc\u0627\u0645\u062f\u06cc \u062f\u0627\u0631\u062f\u061f<\/td>\n<td>\u0631\u06cc\u0633\u06a9 \u0628\u0627\u0644\u0627\u062a\u0631\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631<\/td>\n<\/tr>\n<tr>\n<td>Cost of Delay<\/td>\n<td>\u0647\u0631 \u0647\u0641\u062a\u0647 \u062a\u0623\u062e\u06cc\u0631 \u0686\u0647 \u0647\u0632\u06cc\u0646\u0647\u200c\u0627\u06cc \u062f\u0627\u0631\u062f\u061f<\/td>\n<td>\u0647\u0632\u06cc\u0646\u0647 \u0628\u0627\u0644\u0627\u062a\u0631\u060c \u0627\u0642\u062f\u0627\u0645 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Impact \u0631\u0627 \u0641\u0642\u0637 \u0628\u0627 \u062a\u0639\u062f\u0627\u062f \u06a9\u0627\u0631\u0628\u0631 \u0646\u0633\u0646\u062c\u06cc\u062f<\/h2>\n<p>\u06cc\u06a9 Incident \u0631\u0648\u06cc \u0633\u06cc\u0633\u062a\u0645 \u0645\u062f\u06cc\u0631\u0639\u0627\u0645\u0644 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0641\u0642\u0637 \u06cc\u06a9 \u06a9\u0627\u0631\u0628\u0631 \u0631\u0627 \u0645\u062a\u0627\u062b\u0631 \u06a9\u0646\u062f\u060c \u0627\u0645\u0627 \u0627\u062b\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u06cc \u0622\u0646 \u0628\u0627 \u06cc\u06a9 \u062e\u0637\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0631\u0648\u06cc \u06f2\u06f0\u06f0 \u06a9\u0627\u0631\u0628\u0631 \u0639\u0627\u062f\u06cc \u0628\u0631\u0627\u0628\u0631 \u0646\u06cc\u0633\u062a. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 Impact \u0628\u0627\u06cc\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 \u0633\u0631\u0648\u06cc\u0633\u060c \u0646\u0642\u0634 \u06a9\u0627\u0631\u0628\u0631\u060c \u062a\u0639\u0647\u062f \u0642\u0627\u0646\u0648\u0646\u06cc\u060c \u062f\u0631\u0622\u0645\u062f\u060c \u0627\u0645\u0646\u06cc\u062a \u0648 Reputation \u0633\u0646\u062c\u06cc\u062f\u0647 \u0634\u0648\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 \u06a9\u0627\u0631 \u0628\u0647\u062a\u0631 \u0627\u0633\u062a Problem \u0628\u0647 Service \u0648 CI \u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0634\u062f. \u0627\u06af\u0631 Criticality \u0633\u0631\u0648\u06cc\u0633 \u0645\u0634\u062e\u0635 \u0627\u0633\u062a\u060c Problem Management \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0632 \u0647\u0645\u0627\u0646 \u062f\u0627\u062f\u0647 \u0628\u0631\u0627\u06cc \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627 CMDB \u0641\u0642\u0637 \u0645\u062e\u0632\u0646 \u062f\u0627\u0631\u0627\u06cc\u06cc \u0646\u06cc\u0633\u062a\u061b \u0627\u0628\u0632\u0627\u0631 \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0627\u0633\u062a.<\/p>\n<h2>Frequency \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0631\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f\u061f<\/h2>\n<p>\u062a\u06a9\u0631\u0627\u0631 \u0632\u06cc\u0627\u062f \u06cc\u06a9 Problem \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0645\u0633\u062a\u0645\u0631 \u0647\u0632\u06cc\u0646\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f: \u0632\u0645\u0627\u0646 Service Desk\u060c \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u06a9\u0627\u0631\u0628\u0631\u060c \u06a9\u0627\u0647\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0648 \u0647\u0632\u06cc\u0646\u0647 Escalation. \u062d\u062a\u06cc \u0627\u06af\u0631 \u0647\u0631 Incident \u06a9\u0648\u0686\u06a9 \u0628\u0627\u0634\u062f\u060c \u0645\u062c\u0645\u0648\u0639 Cost \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647 \u0634\u0648\u062f.<\/p>\n<p>\u06cc\u06a9 \u0631\u0627\u0647 \u0633\u0627\u062f\u0647 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062a\u0639\u062f\u0627\u062f Incident \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 Problem \u062f\u0631 \u06f3\u06f0 \u06cc\u0627 \u06f9\u06f0 \u0631\u0648\u0632 \u06af\u0630\u0634\u062a\u0647 \u0631\u0627 \u0628\u0627 \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u062d\u0644 \u0636\u0631\u0628 \u06a9\u0646\u06cc\u062f. \u0627\u06cc\u0646 \u0639\u062f\u062f \u00abTechnical Friction\u00bb \u0631\u0627 \u0628\u0647 \u0632\u0628\u0627\u0646 \u0632\u0645\u0627\u0646 \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<h2>Workaround \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0648\u0644\u0648\u06cc\u062a \u0631\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0647\u062f<\/h2>\n<p>\u0627\u06af\u0631 \u06cc\u06a9 Problem Workaround \u0628\u0633\u06cc\u0627\u0631 \u0633\u0631\u06cc\u0639\u060c \u0627\u0645\u0646 \u0648 \u067e\u0627\u06cc\u062f\u0627\u0631 \u062f\u0627\u0631\u062f\u060c Urgency \u062d\u0644 \u062f\u0627\u0626\u0645 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u067e\u0627\u06cc\u06cc\u0646\u200c\u062a\u0631 \u0628\u0627\u0634\u062f. \u0627\u0645\u0627 \u0627\u06af\u0631 Workaround \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0645\u062f\u0627\u062e\u0644\u0647 \u062a\u06cc\u0645 \u0627\u0631\u0634\u062f\u060c Downtime \u06cc\u0627 \u0627\u0642\u062f\u0627\u0645 \u067e\u0631\u0631\u06cc\u0633\u06a9 \u0627\u0633\u062a\u060c \u062d\u062a\u06cc \u062a\u0639\u062f\u0627\u062f Incident \u06a9\u0645 \u0647\u0645 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0648\u0644\u0648\u06cc\u062a Problem \u0631\u0627 \u0628\u0627\u0644\u0627 \u0628\u0628\u0631\u062f.<\/p>\n<p>\u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u00ab\u0648\u062c\u0648\u062f Workaround\u00bb \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a\u061b \u06a9\u06cc\u0641\u06cc\u062a \u0622\u0646 \u0645\u0647\u0645 \u0627\u0633\u062a. Workaround \u0628\u0627\u06cc\u062f \u0645\u062f\u062a \u0627\u062c\u0631\u0627\u060c Success Rate\u060c Risk \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 Privilege \u0631\u0627 \u0647\u0645 \u062f\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc Problem \u0648\u0627\u0631\u062f \u06a9\u0646\u062f.<\/p>\n<h2>Cost of Delay \u0631\u0627 \u0648\u0627\u0631\u062f \u062a\u0635\u0645\u06cc\u0645 \u06a9\u0646\u06cc\u062f<\/h2>\n<p>Problem\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0647\u0631 \u0647\u0641\u062a\u0647 \u0647\u0632\u06cc\u0646\u0647 \u062b\u0627\u0628\u062a \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0642\u0631\u0628\u0627\u0646\u06cc Backlog \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0686\u0648\u0646 \u0647\u06cc\u0686 Incident \u0648\u0627\u062d\u062f\u06cc \u0628\u062d\u0631\u0627\u0646\u06cc \u0646\u06cc\u0633\u062a. Cost of Delay \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0627\u06cc\u0646 \u0647\u0632\u06cc\u0646\u0647 \u062a\u062c\u0645\u0639\u06cc \u062f\u06cc\u062f\u0647 \u0634\u0648\u062f.<\/p>\n<table>\n<thead>\n<tr>\n<th>Problem<\/th>\n<th>Incident \u0645\u0627\u0647\u0627\u0646\u0647<\/th>\n<th>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u062d\u0644<\/th>\n<th>\u0627\u062b\u0631 \u0645\u0627\u0647\u0627\u0646\u0647<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u062e\u0637\u0627\u06cc \u0686\u0627\u067e \u0641\u0627\u06a9\u062a\u0648\u0631<\/td>\n<td>40<\/td>\n<td>15 \u062f\u0642\u06cc\u0642\u0647<\/td>\n<td>10 \u0633\u0627\u0639\u062a Service Desk + \u0627\u062e\u062a\u0644\u0627\u0644 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/td>\n<\/tr>\n<tr>\n<td>\u0642\u0637\u0639 VPN \u0634\u0639\u0628\u0647<\/td>\n<td>3<\/td>\n<td>90 \u062f\u0642\u06cc\u0642\u0647<\/td>\n<td>4.5 \u0633\u0627\u0639\u062a + \u062a\u0648\u0642\u0641 \u0634\u0639\u0628\u0647<\/td>\n<\/tr>\n<tr>\n<td>\u06a9\u0646\u062f\u06cc \u06af\u0632\u0627\u0631\u0634 \u0645\u0627\u0644\u06cc<\/td>\n<td>8<\/td>\n<td>30 \u062f\u0642\u06cc\u0642\u0647<\/td>\n<td>4 \u0633\u0627\u0639\u062a + \u062a\u0623\u062e\u06cc\u0631 \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u0627\u0644\u06cc<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u0627\u06cc\u0646 \u062c\u062f\u0648\u0644 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u062a\u0639\u062f\u0627\u062f Incident \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a. \u0628\u0627\u06cc\u062f \u0632\u0645\u0627\u0646\u060c Criticality \u0648 \u0627\u062b\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0631\u0627 \u0628\u0627 \u0647\u0645 \u062f\u06cc\u062f.<\/p>\n<h2>\u06cc\u06a9 \u0645\u062f\u0644 \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0648\u0632\u0646\u06cc \u0628\u0633\u0627\u0632\u06cc\u062f<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u06a9\u0647 \u062a\u0635\u0645\u06cc\u0645 \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627 \u0642\u0627\u0628\u0644 \u062f\u0641\u0627\u0639 \u0628\u0627\u0634\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0631\u0627\u06cc \u0647\u0631 \u0639\u0627\u0645\u0644 \u0627\u0645\u062a\u06cc\u0627\u0632 \u06f1 \u062a\u0627 \u06f5 \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f \u0648 \u0633\u067e\u0633 \u0648\u0632\u0646 \u0628\u062f\u0647\u06cc\u062f. \u0645\u062b\u0644\u0627\u064b Impact \u0648 Business Criticality \u0647\u0631\u06a9\u062f\u0627\u0645 \u06f3\u06f0 \u062f\u0631\u0635\u062f\u060c Frequency \u0628\u06cc\u0633\u062a \u062f\u0631\u0635\u062f\u060c Workaround Quality \u062f\u0647 \u062f\u0631\u0635\u062f \u0648 Cost of Delay \u062f\u0647 \u062f\u0631\u0635\u062f. \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0645\u062d\u06cc\u0637 Regulatory \u062f\u0627\u0631\u062f \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0648\u0632\u0646 Compliance \u0631\u0627 \u0647\u0645 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0646\u062f.<\/p>\n<p>\u0645\u062f\u0644 \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0646\u0628\u0627\u06cc\u062f \u062a\u0628\u062f\u06cc\u0644 \u0628\u0647 \u0641\u0631\u0645\u0648\u0644 \u062c\u0627\u062f\u0648\u06cc\u06cc \u0634\u0648\u062f. \u0627\u06af\u0631 \u062e\u0631\u0648\u062c\u06cc \u0639\u062f\u062f\u06cc \u0628\u0627 \u0648\u0627\u0642\u0639\u06cc\u062a \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0646\u0645\u06cc\u200c\u062e\u0648\u0627\u0646\u062f\u060c \u0648\u0632\u0646\u200c\u0647\u0627 \u0631\u0627 \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u06a9\u0646\u06cc\u062f. \u0647\u062f\u0641 \u0627\u06cc\u062c\u0627\u062f \u0632\u0628\u0627\u0646 \u0645\u0634\u062a\u0631\u06a9 \u0628\u0631\u0627\u06cc \u062a\u0635\u0645\u06cc\u0645 \u0627\u0633\u062a\u060c \u0646\u0647 \u062d\u0630\u0641 Judgment \u0645\u062a\u062e\u0635\u0635\u0627\u0646.<\/p>\n<h3>\u0646\u0645\u0648\u0646\u0647 \u0633\u0627\u062f\u0647<\/h3>\n<table>\n<thead>\n<tr>\n<th>Problem<\/th>\n<th>Impact<\/th>\n<th>Frequency<\/th>\n<th>Criticality<\/th>\n<th>Workaround<\/th>\n<th>\u0627\u0645\u062a\u06cc\u0627\u0632 \u0646\u0647\u0627\u06cc\u06cc<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>A<\/td>\n<td>5<\/td>\n<td>2<\/td>\n<td>5<\/td>\n<td>1<\/td>\n<td>\u0628\u0627\u0644\u0627<\/td>\n<\/tr>\n<tr>\n<td>B<\/td>\n<td>2<\/td>\n<td>5<\/td>\n<td>2<\/td>\n<td>3<\/td>\n<td>\u0645\u062a\u0648\u0633\u0637<\/td>\n<\/tr>\n<tr>\n<td>C<\/td>\n<td>3<\/td>\n<td>4<\/td>\n<td>4<\/td>\n<td>5<\/td>\n<td>\u0645\u062a\u0648\u0633\u0637 \u0631\u0648 \u0628\u0647 \u0628\u0627\u0644\u0627<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u062b\u0627\u0644 Problem A \u0628\u0627 \u0627\u06cc\u0646\u06a9\u0647 Frequency \u06a9\u0645\u06cc \u062f\u0627\u0631\u062f\u060c \u0628\u0647\u200c\u062e\u0627\u0637\u0631 Impact \u0648 Criticality \u0628\u0627\u0644\u0627 \u062c\u0644\u0648 \u0645\u06cc\u200c\u0627\u0641\u062a\u062f. Problem B \u062a\u06a9\u0631\u0627\u0631\u0634\u0648\u0646\u062f\u0647 \u0627\u0633\u062a \u0627\u0645\u0627 \u0627\u062b\u0631 \u0645\u062d\u062f\u0648\u062f\u062a\u0631\u06cc \u062f\u0627\u0631\u062f\u061b \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0628\u0631\u0627\u06cc Automation \u06cc\u0627 Knowledge Improvement \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631 \u0627\u0632 \u06cc\u06a9 RCA \u0641\u0648\u0631\u06cc \u0628\u0627\u0634\u062f.<\/p>\n<h2>Problem Backlog \u0631\u0627 \u0628\u0647 \u0635\u0641 \u0641\u0631\u0627\u0645\u0648\u0634\u200c\u0634\u062f\u0647 \u062a\u0628\u062f\u06cc\u0644 \u0646\u06a9\u0646\u06cc\u062f<\/h2>\n<p>Problem\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0627\u06a9\u0646\u0648\u0646 \u0627\u0648\u0644\u0648\u06cc\u062a \u0646\u062f\u0627\u0631\u0646\u062f \u0646\u0628\u0627\u06cc\u062f \u0631\u0647\u0627 \u0634\u0648\u0646\u062f. \u0628\u0631\u0627\u06cc \u0647\u0631 \u0631\u06a9\u0648\u0631\u062f \u0628\u0627\u06cc\u062f Owner\u060c Review Date \u0648 Trigger \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0645\u062b\u0644\u0627\u064b \u0627\u06af\u0631 \u062a\u0639\u062f\u0627\u062f Incident \u0627\u0632 \u06cc\u06a9 Threshold \u0639\u0628\u0648\u0631 \u06a9\u0631\u062f \u06cc\u0627 \u0633\u0631\u0648\u06cc\u0633 Criticality \u0628\u0627\u0644\u0627\u062a\u0631\u06cc \u06af\u0631\u0641\u062a\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u062f\u0648\u0628\u0627\u0631\u0647 \u0645\u062d\u0627\u0633\u0628\u0647 \u0634\u0648\u062f.<\/p>\n<p>\u0647\u0645\u0686\u0646\u06cc\u0646 Problem\u0647\u0627\u06cc \u0628\u062f\u0648\u0646 Incident \u062c\u062f\u06cc\u062f \u0628\u0631\u0627\u06cc \u0645\u062f\u062a \u0637\u0648\u0644\u0627\u0646\u06cc \u0628\u0627\u06cc\u062f \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0634\u0648\u0646\u062f: \u0634\u0627\u06cc\u062f Issue \u062f\u06cc\u06af\u0631 \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f\u060c \u0634\u0627\u06cc\u062f Monitoring \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0631\u062f\u0647 \u06cc\u0627 \u0634\u0627\u06cc\u062f \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0631\u0627\u0647 \u062f\u06cc\u06af\u0631\u06cc \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f \u0648 Incident \u062b\u0628\u062a \u0646\u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. Status \u0642\u062f\u06cc\u0645\u06cc \u0647\u0645\u06cc\u0634\u0647 \u0628\u0647 \u0645\u0639\u0646\u06cc Risk \u067e\u0627\u06cc\u06cc\u0646 \u0646\u06cc\u0633\u062a.<\/p>\n<h2>Review Cadence \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f<\/h2>\n<p>\u06cc\u06a9 Practice \u0633\u0627\u062f\u0647 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 Backlog \u062f\u0631 \u0633\u0647 \u0644\u0627\u06cc\u0647 \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0634\u0648\u062f: Problem\u0647\u0627\u06cc Critical \u0647\u0631 \u0647\u0641\u062a\u0647\u060c Problem\u0647\u0627\u06cc High \u0647\u0631 \u062f\u0648 \u0647\u0641\u062a\u0647 \u0648 \u0628\u0642\u06cc\u0647 \u0645\u0627\u0647\u0627\u0646\u0647. \u0627\u06cc\u0646 Cadence \u0628\u0627\u06cc\u062f \u0628\u0627 \u062d\u062c\u0645 \u0633\u0627\u0632\u0645\u0627\u0646 \u0633\u0627\u0632\u06af\u0627\u0631 \u0628\u0627\u0634\u062f. \u0647\u062f\u0641 \u062c\u0644\u0633\u0647 \u0628\u06cc\u0634\u062a\u0631 \u0646\u06cc\u0633\u062a\u061b \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 Problem \u0628\u062f\u0648\u0646 Owner \u0648 \u0628\u062f\u0648\u0646 \u062a\u0635\u0645\u06cc\u0645 \u0628\u0631\u0627\u06cc \u0645\u0627\u0647\u200c\u0647\u0627 \u0628\u0627\u0632 \u0646\u0645\u0627\u0646\u062f.<\/p>\n<p>\u062f\u0631 \u0647\u0631 Review \u0633\u0647 \u0633\u0624\u0627\u0644 \u06a9\u0627\u0641\u06cc \u0627\u0633\u062a: \u0622\u06cc\u0627 Priority \u0647\u0646\u0648\u0632 \u062f\u0631\u0633\u062a \u0627\u0633\u062a\u061f \u0622\u06cc\u0627 \u062f\u0627\u062f\u0647 \u062c\u062f\u06cc\u062f\u06cc \u0627\u0632 Incident\u0647\u0627 \u0622\u0645\u062f\u0647\u061f \u0622\u06cc\u0627 Workaround \u06cc\u0627 Permanent Fix \u0648\u0636\u0639\u06cc\u062a \u0631\u0627 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0627\u062f\u0647 \u0627\u0633\u062a\u061f<\/p>\n<h2>\u0627\u0631\u062a\u0628\u0627\u0637 Problem Priority \u0628\u0627 SLA \u0648 Service Level<\/h2>\n<p>\u0627\u06af\u0631 Problem \u067e\u0634\u062a \u0686\u0646\u062f SLA Breach \u0642\u0631\u0627\u0631 \u062f\u0627\u0631\u062f\u060c \u0627\u06cc\u0646 \u062f\u0627\u062f\u0647 \u0628\u0627\u06cc\u062f \u062f\u0631 \u0627\u0648\u0644\u0648\u06cc\u062a \u0645\u0646\u0639\u06a9\u0633 \u0634\u0648\u062f. \u062a\u06a9\u0631\u0627\u0631 Incident\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0647\u0631\u06a9\u062f\u0627\u0645 SLA \u0631\u0627 \u0646\u0642\u0636 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f Problem \u0641\u0642\u0637 \u0645\u0633\u0626\u0644\u0647 \u0641\u0646\u06cc \u0646\u06cc\u0633\u062a \u0648 Service Level \u0631\u0627 \u0647\u0645 \u062a\u062e\u0631\u06cc\u0628 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u0645\u0642\u0627\u0628\u0644\u060c Problem\u06cc \u06a9\u0647 \u0647\u06cc\u0686 Impact \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0631\u0648\u06cc \u0633\u0637\u062d \u062e\u062f\u0645\u062a \u0646\u062f\u0627\u0631\u062f \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0628\u0627 Priority \u067e\u0627\u06cc\u06cc\u0646\u200c\u062a\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0634\u0648\u062f.<\/p>\n<h2>\u0627\u0631\u062a\u0628\u0627\u0637 Problem Priority \u0628\u0627 Change Enablement<\/h2>\n<p>\u0648\u0642\u062a\u06cc Root Cause \u0645\u0634\u062e\u0635 \u0634\u062f\u060c Permanent Fix \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0646\u06cc\u0627\u0632\u0645\u0646\u062f Change \u0627\u0633\u062a. \u0627\u0645\u0627 Priority Problem \u0648 Priority Change \u0647\u0645\u06cc\u0634\u0647 \u06cc\u06a9\u06cc \u0646\u06cc\u0633\u062a\u0646\u062f. \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Problem \u0628\u062d\u0631\u0627\u0646\u06cc \u0628\u0627\u0634\u062f \u0648\u0644\u06cc Change \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u06cc \u0631\u06cc\u0633\u06a9 \u0632\u06cc\u0627\u062f\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f \u0648 \u0641\u0642\u0637 \u062f\u0631 Window \u062e\u0627\u0635 \u0627\u062c\u0631\u0627 \u0634\u0648\u062f.<\/p>\n<p>\u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 Problem Management \u0628\u0627\u06cc\u062f Business Need \u0648 Cost of Delay \u0631\u0627 \u0628\u0647 Change \u0645\u0646\u062a\u0642\u0644 \u06a9\u0646\u062f\u061b Change Enablement \u0647\u0645 Risk \u0627\u062c\u0631\u0627\u06cc Fix \u0631\u0627 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u0646\u062f. \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0646\u062a\u06cc\u062c\u0647 \u0628\u0639\u062f \u0627\u0632 \u0627\u062c\u0631\u0627\u060c \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/13660\/\">\u0633\u0646\u062c\u0634 \u0645\u0648\u0641\u0642\u06cc\u062a Change \u0628\u0639\u062f \u0627\u0632 \u0627\u062c\u0631\u0627<\/a> \u0645\u06a9\u0645\u0644 \u0627\u06cc\u0646 \u0641\u0631\u0627\u06cc\u0646\u062f \u0627\u0633\u062a.<\/p>\n<h2>\u0686\u0647 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u062a\u0635\u0645\u06cc\u0645 \u0628\u0647\u062a\u0631 \u0644\u0627\u0632\u0645 \u0627\u0633\u062a\u061f<\/h2>\n<ul>\n<li>\u062a\u0639\u062f\u0627\u062f Incident\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u062f\u0631 \u0628\u0627\u0632\u0647 \u0632\u0645\u0627\u0646\u06cc \u0645\u0634\u062e\u0635\u061b<\/li>\n<li>Service \u0648 CI \u0645\u062a\u0627\u062b\u0631\u061b<\/li>\n<li>Business Criticality\u061b<\/li>\n<li>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0648 \u0645\u062c\u0645\u0648\u0639 \u0632\u0645\u0627\u0646 \u062d\u0644 Incident\u0647\u0627\u061b<\/li>\n<li>\u0648\u062c\u0648\u062f \u0648 \u06a9\u06cc\u0641\u06cc\u062a Workaround\u061b<\/li>\n<li>\u0631\u0648\u0646\u062f \u062a\u06a9\u0631\u0627\u0631\u061b<\/li>\n<li>Major Incident \u06cc\u0627 Security Impact \u0645\u0631\u062a\u0628\u0637\u061b<\/li>\n<li>Change \u06cc\u0627 Vendor Fix \u062f\u0631 \u062f\u0633\u062a\u0631\u0633\u061b<\/li>\n<li>Owner \u0648 Review Date.<\/li>\n<\/ul>\n<h2>\u0646\u06a9\u0627\u062a \u06a9\u0644\u06cc\u062f\u06cc<\/h2>\n<ul>\n<li>\u0642\u062f\u06cc\u0645\u06cc\u200c\u062a\u0631\u06cc\u0646 Problem \u0627\u0644\u0632\u0627\u0645\u0627\u064b \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 Problem \u0646\u06cc\u0633\u062a.<\/li>\n<li>Impact \u0648 Frequency \u0628\u0627\u06cc\u062f \u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u062f\u06cc\u062f\u0647 \u0634\u0648\u0646\u062f.<\/li>\n<li>Workaround \u062e\u0648\u0628 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f Urgency \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u062f\u060c \u0646\u0647 Risk \u0631\u0627 \u062d\u0630\u0641 \u06a9\u0646\u062f.<\/li>\n<li>Cost of Delay \u0628\u0631\u0627\u06cc Problem\u0647\u0627\u06cc \u067e\u0631\u062a\u06a9\u0631\u0627\u0631 \u0628\u0633\u06cc\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a.<\/li>\n<li>Backlog \u0628\u0627\u06cc\u062f Owner \u0648 Review Trigger \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/li>\n<li>\u0627\u0648\u0644\u0648\u06cc\u062a Problem \u0628\u0627\u06cc\u062f \u0628\u0647 Change \u0648 Continual Improvement \u0645\u0646\u062a\u0642\u0644 \u0634\u0648\u062f.<\/li>\n<\/ul>\n<p>\u0627\u06af\u0631 ServiceDesk Plus \u0631\u0627 \u0628\u0631\u0627\u06cc Problem Management \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f\u060c \u0637\u0631\u0627\u062d\u06cc Priority Matrix \u0648 \u0627\u062a\u0635\u0627\u0644 Problem \u0628\u0647 Incident\u060c Service \u0648 Change \u0628\u0627\u06cc\u062f \u0628\u0627 \u0641\u0631\u0627\u06cc\u0646\u062f \u0648\u0627\u0642\u0639\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0645\u0627\u0647\u0646\u06af \u0628\u0627\u0634\u062f. \u062f\u0631 \u0686\u0646\u06cc\u0646 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc\u06cc <a href=\"https:\/\/medanet.ir\/training-program\/\">\u0622\u0645\u0648\u0632\u0634 \u062a\u062e\u0635\u0635\u06cc \u0645\u062f\u0627\u0646\u062a<\/a> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062a\u06cc\u0645 \u0631\u0627 \u0627\u0632 \u062a\u0646\u0638\u06cc\u0645 \u0686\u0646\u062f \u0641\u06cc\u0644\u062f \u0633\u0627\u062f\u0647 \u0628\u0647 \u0633\u0645\u062a \u0645\u062f\u0644 \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0628\u0628\u0631\u062f.<\/p>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>Problem Management \u0632\u0645\u0627\u0646\u06cc \u0628\u0627\u0644\u063a \u0627\u0633\u062a \u06a9\u0647 \u0628\u062a\u0648\u0627\u0646\u062f \u067e\u0627\u0633\u062e \u062f\u0647\u062f \u00ab\u0686\u0631\u0627 \u0627\u06cc\u0646 Problem \u0627\u0644\u0627\u0646 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 \u0628\u0642\u06cc\u0647 \u0627\u0633\u062a\u061f\u00bb. \u0627\u06af\u0631 \u067e\u0627\u0633\u062e \u0641\u0642\u0637 \u00ab\u0686\u0648\u0646 \u0645\u062f\u06cc\u0631 \u062e\u0648\u0627\u0633\u062a\u0647\u00bb \u06cc\u0627 \u00ab\u0686\u0648\u0646 \u0642\u062f\u06cc\u0645\u06cc\u200c\u062a\u0631 \u0627\u0633\u062a\u00bb \u0628\u0627\u0634\u062f\u060c \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0647\u0646\u0648\u0632 \u062f\u0627\u062f\u0647\u200c\u0645\u062d\u0648\u0631 \u0646\u0634\u062f\u0647 \u0627\u0633\u062a. \u062a\u0631\u06a9\u06cc\u0628 Impact\u060c Frequency\u060c Criticality\u060c Workaround \u0648 Cost of Delay \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u06cc\u0645 \u0645\u062d\u062f\u0648\u062f \u062a\u062d\u0644\u06cc\u0644\u06af\u0631 \u0631\u0648\u06cc Problem\u0647\u0627\u06cc\u06cc \u06a9\u0627\u0631 \u06a9\u0646\u062f \u06a9\u0647 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0647\u0634 Incident \u0648 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0627\u0631\u0632\u0634 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u06cc \u0631\u0627 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil4-practices-problem-management-3688\">PeopleCert \u2014 ITIL 4 Practitioner: Problem Management<\/a><\/li>\n<li><a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/itsm\/problem-management-software.html\">ManageEngine \u2014 IT Problem Management<\/a><\/li>\n<li><a href=\"https:\/\/ondemand.manageengine.com\/service-desk\/help\/problems\/problems.html\">ManageEngine ServiceDesk Plus \u2014 Problem Management Help<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc Problem \u062f\u0631 ITSM \u0628\u0631 \u0627\u0633\u0627\u0633 Impact\u060c Frequency\u060c Business Criticality\u060c Workaround \u0648 Cost of Delay \u0628\u0631\u0627\u06cc \u06a9\u0627\u0647\u0634 Incident\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[9,10,5,6,11,12],"class_list":["post-60","post","type-post","status-publish","format-standard","hentry","category-itil","tag-cost-of-delay","tag-impact","tag-itil","tag-itsm","tag-problem-management","tag-problem-priority"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/60\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=60"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=60"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}