{"id":59,"date":"2026-09-12T08:40:04","date_gmt":"2026-09-12T08:40:04","guid":{"rendered":"https:\/\/medanet.ir\/itil\/measure-change-success-after-implementation\/"},"modified":"2026-09-12T08:40:04","modified_gmt":"2026-09-12T08:40:04","slug":"measure-change-success-after-implementation","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/measure-change-success-after-implementation\/","title":{"rendered":"\u0633\u0646\u062c\u0634 \u0645\u0648\u0641\u0642\u06cc\u062a Change \u0628\u0639\u062f \u0627\u0632 \u0627\u062c\u0631\u0627"},"content":{"rendered":"<p>\u062a\u063a\u06cc\u06cc\u0631 \u0645\u0648\u0641\u0642 \u0641\u0642\u0637 \u062a\u063a\u06cc\u06cc\u0631\u06cc \u0646\u06cc\u0633\u062a \u06a9\u0647 \u062f\u0631 CAB \u062a\u0623\u06cc\u06cc\u062f \u0634\u062f\u0647\u060c \u062f\u0631 \u0632\u0645\u0627\u0646 \u0645\u0642\u0631\u0631 \u0627\u062c\u0631\u0627 \u0634\u062f\u0647 \u0648 \u062f\u0631 \u062a\u06cc\u06a9\u062a \u0628\u0627 \u0648\u0636\u0639\u06cc\u062a \u00abCompleted\u00bb \u0628\u0633\u062a\u0647 \u0634\u062f\u0647 \u0628\u0627\u0634\u062f. \u0645\u0639\u06cc\u0627\u0631 \u0648\u0627\u0642\u0639\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0639\u062f \u0627\u0632 \u0627\u062c\u0631\u0627 \u0686\u0647 \u0627\u062a\u0641\u0627\u0642\u06cc \u0628\u0631\u0627\u06cc \u0633\u0631\u0648\u06cc\u0633 \u0627\u0641\u062a\u0627\u062f\u0647 \u0627\u0633\u062a: \u0622\u06cc\u0627 Incident \u062c\u062f\u06cc\u062f \u0633\u0627\u062e\u062a\u0647 \u0634\u062f\u061f \u0622\u06cc\u0627 Rollback \u0644\u0627\u0632\u0645 \u0634\u062f\u061f \u0622\u06cc\u0627 \u06a9\u0627\u0631\u0628\u0631 \u0627\u0641\u062a \u06a9\u06cc\u0641\u06cc\u062a \u0631\u0627 \u062d\u0633 \u06a9\u0631\u062f\u061f \u0622\u06cc\u0627 \u062a\u06cc\u0645 \u0639\u0645\u0644\u06cc\u0627\u062a \u0645\u062c\u0628\u0648\u0631 \u0634\u062f \u0628\u0627 \u0627\u0642\u062f\u0627\u0645 \u0627\u0636\u0637\u0631\u0627\u0631\u06cc \u0633\u0631\u0648\u06cc\u0633 \u0631\u0627 \u0646\u062c\u0627\u062a \u062f\u0647\u062f\u061f \u0648 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 \u0647\u0645\u0647\u060c \u0622\u06cc\u0627 \u062a\u063a\u06cc\u06cc\u0631\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634 \u0627\u0646\u062c\u0627\u0645 \u0634\u062f \u0648\u0627\u0642\u0639\u0627\u064b \u0647\u0645\u0627\u0646 \u0646\u062a\u06cc\u062c\u0647 \u0631\u0627 \u062a\u0648\u0644\u06cc\u062f \u06a9\u0631\u062f\u061f<\/p>\n<p>\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 Change Management \u062a\u0627 \u0644\u062d\u0638\u0647 \u0627\u062c\u0631\u0627 \u062e\u0648\u0628 \u06a9\u0646\u062a\u0631\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0627\u0645\u0627 \u067e\u0633 \u0627\u0632 \u0627\u062c\u0631\u0627 \u062f\u0627\u062f\u0647 \u06a9\u0627\u0641\u06cc \u0628\u0631\u0627\u06cc \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f. \u0646\u062a\u06cc\u062c\u0647 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u06cc\u06a9 \u0646\u0648\u0639 \u062e\u0637\u0627 \u0686\u0646\u062f \u0628\u0627\u0631 \u062a\u06a9\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c Change Success Rate \u0638\u0627\u0647\u0631\u0627\u064b \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0645\u0627\u0646\u062f \u0648 \u062f\u0631 \u0639\u06cc\u0646 \u062d\u0627\u0644 Incident\u0647\u0627\u06cc \u0646\u0627\u0634\u06cc \u0627\u0632 \u062a\u063a\u06cc\u06cc\u0631 \u0627\u0641\u0632\u0627\u06cc\u0634 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. PeopleCert \u062f\u0631 \u062a\u0648\u0636\u06cc\u062d Practice \u0631\u0633\u0645\u06cc Change Enablement \u0628\u0631 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062a\u0639\u062f\u0627\u062f \u062a\u063a\u06cc\u06cc\u0631\u0647\u0627\u06cc \u0645\u0648\u0641\u0642 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062f\u0631\u0633\u062a \u0631\u06cc\u0633\u06a9\u060c \u0645\u062c\u0648\u0632 \u0645\u0646\u0627\u0633\u0628 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0631\u0646\u0627\u0645\u0647 \u062a\u063a\u06cc\u06cc\u0631 \u062a\u0623\u06a9\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 Approval \u067e\u0627\u06cc\u0627\u0646 \u06a9\u0627\u0631 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u0628\u0627\u06cc\u062f \u0646\u062a\u06cc\u062c\u0647 \u0648\u0627\u0642\u0639\u06cc \u062f\u0631 Production \u0647\u0645 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0634\u0648\u062f.<\/p>\n<h2>\u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc: \u06f9\u06f6 \u062f\u0631\u0635\u062f Change \u0645\u0648\u0641\u0642\u060c \u0627\u0645\u0627 \u0633\u0631\u0648\u06cc\u0633 \u0646\u0627\u067e\u0627\u06cc\u062f\u0627\u0631 \u0627\u0633\u062a<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u062a\u06cc\u0645 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u062f\u0631 \u06cc\u06a9 \u0645\u0627\u0647 \u06f1\u06f0\u06f0 Change \u0627\u062c\u0631\u0627 \u06a9\u0631\u062f\u0647 \u0648 \u062f\u0631 \u06af\u0632\u0627\u0631\u0634 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0627\u0639\u0644\u0627\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06f9\u06f6 \u0645\u0648\u0631\u062f \u0645\u0648\u0641\u0642 \u0628\u0648\u062f\u0647\u200c\u0627\u0646\u062f. \u0631\u0648\u06cc \u06a9\u0627\u063a\u0630 \u0639\u062f\u062f \u0639\u0627\u0644\u06cc \u0627\u0633\u062a. \u0627\u0645\u0627 \u062f\u0631 \u0647\u0645\u0627\u0646 \u0645\u0627\u0647 \u06f1\u06f1 Incident \u0628\u062d\u0631\u0627\u0646\u06cc \u062b\u0628\u062a \u0634\u062f\u0647 \u06a9\u0647 \u0634\u0634 \u0645\u0648\u0631\u062f\u0634\u0627\u0646 \u06a9\u0645\u062a\u0631 \u0627\u0632 \u062f\u0648 \u0633\u0627\u0639\u062a \u067e\u0633 \u0627\u0632 Change \u0631\u062e \u062f\u0627\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u062f\u0648 Rollback \u0627\u0636\u0637\u0631\u0627\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u0634\u062f\u0647 \u0648 \u0633\u0647 \u0628\u0627\u0631 \u062a\u06cc\u0645 \u0634\u0628\u06a9\u0647 \u062e\u0627\u0631\u062c \u0627\u0632 \u0628\u0631\u0646\u0627\u0645\u0647 \u0648\u0627\u0631\u062f \u0645\u062d\u06cc\u0637 \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<p>\u0627\u06af\u0631 \u062a\u0639\u0631\u06cc\u0641 \u00ab\u0645\u0648\u0641\u0642\u00bb \u0641\u0642\u0637 \u0627\u06cc\u0646 \u0628\u0627\u0634\u062f \u06a9\u0647 Change \u0627\u062c\u0631\u0627 \u0634\u062f\u0647 \u0648 \u0648\u0636\u0639\u06cc\u062a \u062a\u06cc\u06a9\u062a Closed \u0634\u062f\u0647\u060c \u06af\u0632\u0627\u0631\u0634 \u06f9\u06f6 \u062f\u0631\u0635\u062f\u06cc \u062f\u0631\u0633\u062a \u0628\u0647 \u0646\u0638\u0631 \u0645\u06cc\u200c\u0631\u0633\u062f. \u0627\u0645\u0627 \u0627\u06af\u0631 \u0645\u0648\u0641\u0642\u06cc\u062a \u0631\u0627 \u0628\u0627 \u067e\u0627\u06cc\u062f\u0627\u0631\u06cc \u0633\u0631\u0648\u06cc\u0633\u060c \u0646\u06cc\u0627\u0632 \u0646\u062f\u0627\u0634\u062a\u0646 \u0628\u0647 Remediation \u0641\u0648\u0631\u06cc \u0648 \u062a\u062d\u0642\u0642 Outcome \u0628\u0633\u0646\u062c\u06cc\u0645\u060c \u062a\u0635\u0648\u06cc\u0631 \u0645\u062a\u0641\u0627\u0648\u062a \u0645\u06cc\u200c\u0634\u0648\u062f. Change Enablement \u0628\u0627\u06cc\u062f \u0627\u0645\u06a9\u0627\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0631\u0627 \u0628\u0627 \u0633\u0631\u0639\u062a \u0645\u0646\u0627\u0633\u0628 \u0641\u0631\u0627\u0647\u0645 \u06a9\u0646\u062f \u0648 \u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u0631\u06cc\u0633\u06a9 \u0648 \u0627\u062e\u062a\u0644\u0627\u0644 \u0631\u0627 \u06a9\u0646\u062a\u0631\u0644 \u06a9\u0646\u062f\u061b \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0628\u0627\u06cc\u062f \u0647\u0631 \u062f\u0648 \u0633\u0648\u06cc \u0633\u0631\u0639\u062a \u0648 \u062b\u0628\u0627\u062a \u0631\u0627 \u0628\u0628\u06cc\u0646\u062f.<\/p>\n<h2>\u0627\u0648\u0644 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f Change Failure \u0628\u0631\u0627\u06cc \u0634\u0645\u0627 \u0686\u06cc\u0633\u062a<\/h2>\n<p>\u0642\u0628\u0644 \u0627\u0632 \u0633\u0627\u062e\u062a Dashboard \u0628\u0627\u06cc\u062f \u062a\u0639\u0631\u06cc\u0641 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0645\u0634\u062e\u0635\u06cc \u0628\u0631\u0627\u06cc Change Failure \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f. \u0627\u06cc\u0646 \u062a\u0639\u0631\u06cc\u0641 \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0622\u0646\u200c\u0642\u062f\u0631 \u0633\u062e\u062a \u0646\u0628\u0627\u0634\u062f \u06a9\u0647 \u0647\u0631 \u0647\u0634\u062f\u0627\u0631 \u062c\u0632\u0626\u06cc \u0631\u0627 Failure \u0628\u0646\u0627\u0645\u062f \u0648 \u0622\u0646\u200c\u0642\u062f\u0631 \u0634\u0644 \u0647\u0645 \u0646\u0628\u0627\u0634\u062f \u06a9\u0647 Rollback \u06cc\u0627 Incident \u0646\u0627\u0634\u06cc \u0627\u0632 \u062a\u063a\u06cc\u06cc\u0631 \u0631\u0627 \u0646\u0627\u062f\u06cc\u062f\u0647 \u0628\u06af\u06cc\u0631\u062f.<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0646\u0634\u0627\u0646\u0647<\/th>\n<th>\u0622\u06cc\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b Failure \u0645\u062d\u0633\u0648\u0628 \u0634\u0648\u062f\u061f<\/th>\n<th>\u062f\u0644\u06cc\u0644<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Rollback \u06a9\u0627\u0645\u0644<\/td>\n<td>\u0628\u0644\u0647<\/td>\n<td>\u0646\u062a\u06cc\u062c\u0647 \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u062d\u0627\u0635\u0644 \u0646\u0634\u062f\u0647 \u06cc\u0627 \u0631\u06cc\u0633\u06a9 \u0627\u062f\u0627\u0645\u0647 \u0627\u062c\u0631\u0627 \u0628\u0627\u0644\u0627 \u0628\u0648\u062f\u0647 \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Incident \u0646\u0627\u0634\u06cc \u0627\u0632 Change<\/td>\n<td>\u0628\u0644\u0647<\/td>\n<td>\u062a\u063a\u06cc\u06cc\u0631 \u0628\u0627\u0639\u062b \u0627\u0641\u062a \u06cc\u0627 \u0642\u0637\u0639 \u062e\u062f\u0645\u062a \u0634\u062f\u0647 \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Hotfix \u06cc\u0627 Remediation \u0641\u0648\u0631\u06cc<\/td>\n<td>\u0627\u063a\u0644\u0628 \u0628\u0644\u0647<\/td>\n<td>Change \u0628\u062f\u0648\u0646 \u0627\u0642\u062f\u0627\u0645 \u0627\u0635\u0644\u0627\u062d\u06cc \u0641\u0648\u0631\u06cc \u067e\u0627\u06cc\u062f\u0627\u0631 \u0646\u0628\u0648\u062f\u0647 \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>\u062a\u0627\u062e\u06cc\u0631 \u062f\u0631 \u0627\u062c\u0631\u0627 \u0628\u062f\u0648\u0646 \u0627\u062b\u0631 \u0633\u0631\u0648\u06cc\u0633<\/td>\n<td>\u0646\u0647 \u0644\u0632\u0648\u0645\u0627\u064b<\/td>\n<td>\u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0645\u0633\u0626\u0644\u0647 \u0632\u0645\u0627\u0646\u200c\u0628\u0646\u062f\u06cc \u0628\u0627\u0634\u062f \u0646\u0647 \u0634\u06a9\u0633\u062a \u0641\u0646\u06cc.<\/td>\n<\/tr>\n<tr>\n<td>\u0647\u0634\u062f\u0627\u0631 \u06a9\u0648\u062a\u0627\u0647 \u0628\u062f\u0648\u0646 Impact<\/td>\n<td>\u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0647 \u0622\u0633\u062a\u0627\u0646\u0647<\/td>\n<td>\u0628\u0627\u06cc\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0639\u06cc\u0627\u0631 \u0633\u0631\u0648\u06cc\u0633 \u0648 \u0631\u06cc\u0633\u06a9 \u062a\u0635\u0645\u06cc\u0645 \u06af\u0631\u0641\u062a\u0647 \u0634\u0648\u062f.<\/td>\n<\/tr>\n<tr>\n<td>\u0639\u062f\u0645 \u062a\u062d\u0642\u0642 Outcome \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td>\n<td>\u0628\u0627\u06cc\u062f \u062c\u062f\u0627\u06af\u0627\u0646\u0647 \u062b\u0628\u062a \u0634\u0648\u062f<\/td>\n<td>\u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062a\u063a\u06cc\u06cc\u0631 \u0641\u0646\u06cc \u0645\u0648\u0641\u0642 \u0628\u0627\u0634\u062f \u0627\u0645\u0627 \u0627\u0631\u0632\u0634 \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0648\u0644\u06cc\u062f \u0646\u0634\u0648\u062f.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>DORA \u0627\u0632 Deployment Failure Rate \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u062f\u0631\u0635\u062f Deployment\u0647\u0627\u06cc\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u062f\u0631 Production \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0627\u0635\u0644\u0627\u062d \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0627\u06cc\u0646 \u0634\u0627\u062e\u0635 \u0628\u0631\u0627\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc \u0628\u0633\u06cc\u0627\u0631 \u0645\u0641\u06cc\u062f \u0627\u0633\u062a\u060c \u0627\u0645\u0627 \u0646\u0628\u0627\u06cc\u062f \u0628\u062f\u0648\u0646 \u062a\u0637\u0628\u06cc\u0642 \u0645\u0639\u0627\u062f\u0644 \u06a9\u0627\u0645\u0644 \u0647\u0645\u0647 Change\u0647\u0627\u06cc ITIL \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a\u0647 \u0634\u0648\u062f\u061b \u0686\u0648\u0646 \u062f\u0627\u0645\u0646\u0647 Change \u062f\u0631 ITSM \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0634\u0628\u06a9\u0647\u060c \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u060c Policy\u060c \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633\u060c SaaS \u0648 \u062a\u063a\u06cc\u06cc\u0631\u0647\u0627\u06cc \u063a\u06cc\u0631\u06a9\u062f\u06cc \u0631\u0627 \u0647\u0645 \u0634\u0627\u0645\u0644 \u0634\u0648\u062f.<\/p>\n<h2>\u0686\u0647 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0646\u0627\u0631 Change Success Rate \u0644\u0627\u0632\u0645 \u0627\u0633\u062a\u061f<\/h2>\n<h3>Change Failure Rate<\/h3>\n<p>\u0633\u0627\u062f\u0647\u200c\u062a\u0631\u06cc\u0646 \u0641\u0631\u0645\u0648\u0644 \u0627\u06cc\u0646 \u0627\u0633\u062a: \u062a\u0639\u062f\u0627\u062f Change\u0647\u0627\u06cc \u0634\u06a9\u0633\u062a\u200c\u062e\u0648\u0631\u062f\u0647 \u062a\u0642\u0633\u06cc\u0645 \u0628\u0631 \u06a9\u0644 Change\u0647\u0627\u06cc \u0627\u062c\u0631\u0627\u0634\u062f\u0647 \u062f\u0631 \u0647\u0645\u0627\u0646 \u062f\u0648\u0631\u0647. \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 \u062e\u0648\u062f \u062f\u0631\u0635\u062f\u060c \u062b\u0628\u0627\u062a \u062a\u0639\u0631\u06cc\u0641 Failure \u062f\u0631 \u0637\u0648\u0644 \u0632\u0645\u0627\u0646 \u0627\u0633\u062a. \u0627\u06af\u0631 \u062a\u06cc\u0645\u200c\u0647\u0627 \u0647\u0631 \u0645\u0627\u0647 \u062a\u0639\u0631\u06cc\u0641 \u0631\u0627 \u0639\u0648\u0636 \u06a9\u0646\u0646\u062f\u060c Trend \u0627\u0631\u0632\u0634 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0646\u062f\u0627\u0631\u062f.<\/p>\n<h3>Incident Caused by Change<\/h3>\n<p>\u0647\u0631 Incident \u0628\u0627\u06cc\u062f \u062f\u0631 \u0635\u0648\u0631\u062a \u0627\u0631\u062a\u0628\u0627\u0637\u060c \u0634\u0646\u0627\u0633\u0647 Change \u0645\u0631\u062a\u0628\u0637 \u0631\u0627 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0627\u06cc\u0646 \u0627\u062a\u0635\u0627\u0644 \u0628\u0647 \u0634\u0645\u0627 \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f \u06a9\u062f\u0627\u0645 \u0646\u0648\u0639 \u062a\u063a\u06cc\u06cc\u0631\u060c \u06a9\u062f\u0627\u0645 \u062a\u06cc\u0645\u060c \u06a9\u062f\u0627\u0645 \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u06a9\u062f\u0627\u0645 Window \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 Incident \u0631\u0627 \u062a\u0648\u0644\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0628\u062f\u0648\u0646 \u0627\u06cc\u0646 Link\u060c Problem Management \u0627\u0632 \u0628\u062e\u0634 \u0645\u0647\u0645\u06cc \u0627\u0632 \u062f\u0627\u062f\u0647 \u0631\u06cc\u0634\u0647\u200c\u0627\u06cc \u0645\u062d\u0631\u0648\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h3>Rollback Rate<\/h3>\n<p>Rollback \u0627\u0644\u0632\u0627\u0645\u0627\u064b \u0628\u062f \u0646\u06cc\u0633\u062a\u061b \u06af\u0627\u0647\u06cc \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0646\u062a\u0631\u0644 \u0631\u06cc\u0633\u06a9 \u062f\u0631\u0633\u062a \u0639\u0645\u0644 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a. \u0645\u0633\u0626\u0644\u0647 \u0632\u0645\u0627\u0646\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0646\u0631\u062e Rollback \u0628\u0631\u0627\u06cc \u06cc\u06a9 \u0646\u0648\u0639 Change\u060c \u06cc\u06a9 Vendor \u06cc\u0627 \u06cc\u06a9 \u062a\u06cc\u0645 \u0631\u0648\u0646\u062f \u0635\u0639\u0648\u062f\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0622\u0646\u200c\u0648\u0642\u062a \u0628\u0627\u06cc\u062f \u0633\u0631\u0627\u063a Test Coverage\u060c Pre-check\u060c \u0638\u0631\u0641\u06cc\u062a \u0645\u062d\u06cc\u0637 \u0622\u0632\u0645\u0627\u06cc\u0634 \u06cc\u0627 \u06a9\u06cc\u0641\u06cc\u062a Plan \u0628\u0631\u0648\u06cc\u062f.<\/p>\n<h3>Emergency Change Ratio<\/h3>\n<p>\u0627\u0641\u0632\u0627\u06cc\u0634 Change \u0627\u0636\u0637\u0631\u0627\u0631\u06cc \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u06cc\u06a9 \u0639\u0644\u0627\u0645\u062a \u0627\u0633\u062a\u060c \u0646\u0647 \u0635\u0631\u0641\u0627\u064b \u06cc\u06a9 \u0639\u062f\u062f. \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Patch\u0647\u0627\u06cc \u0627\u0645\u0646\u06cc\u062a\u06cc \u0641\u0648\u0631\u06cc \u0632\u06cc\u0627\u062f \u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f\u060c \u0627\u0645\u0627 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0636\u0639\u06cc\u0641\u060c Technical Debt \u06cc\u0627 \u0646\u0628\u0648\u062f \u0638\u0631\u0641\u06cc\u062a Release \u0647\u0645 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0639\u0644\u062a \u0628\u0627\u0634\u062f. \u0631\u0648\u0646\u062f Emergency Change \u0631\u0627 \u0647\u0645\u06cc\u0634\u0647 \u062f\u0631 \u06a9\u0646\u0627\u0631 \u062f\u0644\u06cc\u0644 \u0622\u0646 \u062a\u062d\u0644\u06cc\u0644 \u06a9\u0646\u06cc\u062f.<\/p>\n<h3>Time to Restore after Failed Change<\/h3>\n<p>\u0627\u06af\u0631 Failure \u0631\u062e \u062f\u0627\u062f\u060c \u0686\u0642\u062f\u0631 \u0637\u0648\u0644 \u06a9\u0634\u06cc\u062f \u062a\u0627 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0647 \u0648\u0636\u0639\u06cc\u062a \u0642\u0627\u0628\u0644 \u0642\u0628\u0648\u0644 \u0628\u0631\u06af\u0631\u062f\u062f\u061f \u0627\u06cc\u0646 \u0634\u0627\u062e\u0635 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f Rollback Plan\u060c Monitoring \u0648 \u0622\u0645\u0627\u062f\u06af\u06cc \u062a\u06cc\u0645 \u0639\u0645\u0644\u06cc\u0627\u062a \u0686\u0642\u062f\u0631 \u0645\u0624\u062b\u0631 \u0628\u0648\u062f\u0647 \u0627\u0633\u062a. \u062f\u0648 \u062a\u06cc\u0645 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Failure Rate \u0628\u0631\u0627\u0628\u0631 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f\u060c \u0648\u0644\u06cc \u062a\u06cc\u0645\u06cc \u06a9\u0647 \u062f\u0631 \u06f1\u06f0 \u062f\u0642\u06cc\u0642\u0647 \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f \u0631\u06cc\u0633\u06a9 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u062a\u0641\u0627\u0648\u062a\u06cc \u0627\u0632 \u062a\u06cc\u0645\u06cc \u062f\u0627\u0631\u062f \u06a9\u0647 \u0633\u0647 \u0633\u0627\u0639\u062a \u062f\u0631\u06af\u06cc\u0631 \u0627\u0633\u062a.<\/p>\n<h2>Post-Implementation Review \u0631\u0627 \u0641\u0642\u0637 \u0628\u0631\u0627\u06cc Change \u0628\u0632\u0631\u06af \u0646\u06af\u0647 \u0646\u062f\u0627\u0631\u06cc\u062f<\/h2>\n<p>PIR \u0627\u06af\u0631 \u0628\u0647 \u062c\u0644\u0633\u0647 \u0637\u0648\u0644\u0627\u0646\u06cc \u0648 \u0641\u0631\u0645 \u0633\u0646\u06af\u06cc\u0646 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f\u060c \u062a\u06cc\u0645\u200c\u0647\u0627 \u0627\u0632 \u0622\u0646 \u0641\u0631\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u0645\u062f\u0644 \u0628\u0647\u062a\u0631 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0633\u0637\u062d Review \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0631\u06cc\u0633\u06a9 \u0648 \u0646\u062a\u06cc\u062c\u0647 \u062a\u063a\u06cc\u06cc\u0631 \u062a\u0646\u0638\u06cc\u0645 \u06a9\u0646\u06cc\u062f.<\/p>\n<ul>\n<li><strong>Review \u0633\u0628\u06a9:<\/strong> \u0628\u0631\u0627\u06cc Change \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0648 \u0645\u0648\u0641\u0642\u060c \u062b\u0628\u062a Outcome\u060c \u0645\u062f\u062a\u060c Alert \u0648 \u0646\u062a\u06cc\u062c\u0647 Verification \u06a9\u0627\u0641\u06cc \u0627\u0633\u062a.<\/li>\n<li><strong>Review \u0645\u06cc\u0627\u0646\u06cc:<\/strong> \u0628\u0631\u0627\u06cc Change \u0628\u0627 Deviation\u060c \u062a\u0627\u062e\u06cc\u0631 \u06cc\u0627 \u0647\u0634\u062f\u0627\u0631 \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647\u060c \u0645\u0627\u0644\u06a9 Change \u062f\u0644\u06cc\u0644 \u0648 \u0627\u0642\u062f\u0627\u0645 \u0627\u0635\u0644\u0627\u062d\u06cc \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u062f.<\/li>\n<li><strong>Review \u06a9\u0627\u0645\u0644:<\/strong> \u0628\u0631\u0627\u06cc Failed Change\u060c Rollback\u060c Major Incident \u06cc\u0627 \u062a\u06a9\u0631\u0627\u0631 \u062e\u0637\u0627\u060c \u062c\u0644\u0633\u0647 \u0633\u0627\u062e\u062a\u0627\u0631\u06cc\u0627\u0641\u062a\u0647 \u0628\u0627 Timeline\u060c \u0639\u0644\u062a\u060c \u06a9\u0646\u062a\u0631\u0644 \u0627\u0632\u062f\u0633\u062a\u200c\u0631\u0641\u062a\u0647 \u0648 Improvement Action \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f.<\/li>\n<\/ul>\n<p>\u0647\u062f\u0641 PIR \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0646 \u0645\u0642\u0635\u0631 \u0646\u06cc\u0633\u062a. \u0627\u06af\u0631 \u0646\u062a\u06cc\u062c\u0647 Review \u0628\u0647 \u062a\u0646\u0628\u06cc\u0647 \u0641\u0631\u062f \u0645\u0646\u062c\u0631 \u0634\u0648\u062f\u060c \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0628\u0639\u062f\u06cc \u0646\u0627\u0642\u0635\u200c\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0641\u0647\u0645\u06cc\u0645 \u06a9\u062f\u0627\u0645 \u0641\u0631\u0636\u060c \u06a9\u0646\u062a\u0631\u0644\u060c \u062a\u0633\u062a \u06cc\u0627 \u062a\u0635\u0645\u06cc\u0645 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0627\u0635\u0644\u0627\u062d \u062f\u0627\u0631\u062f.<\/p>\n<h2>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc \u0628\u0631\u0627\u06cc PIR \u06cc\u06a9 Change \u0634\u06a9\u0633\u062a\u200c\u062e\u0648\u0631\u062f\u0647<\/h2>\n<table>\n<thead>\n<tr>\n<th>\u0633\u0624\u0627\u0644<\/th>\n<th>\u0646\u0645\u0648\u0646\u0647 \u067e\u0627\u0633\u062e \u0645\u0641\u06cc\u062f<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Outcome \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u0686\u0647 \u0628\u0648\u062f\u061f<\/td>\n<td>\u06a9\u0627\u0647\u0634 Latency API \u0628\u0647 \u06a9\u0645\u062a\u0631 \u0627\u0632 \u0622\u0633\u062a\u0627\u0646\u0647 \u0645\u0635\u0648\u0628.<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u0647 \u0686\u06cc\u0632\u06cc \u0648\u0627\u0642\u0639\u0627\u064b \u0631\u062e \u062f\u0627\u062f\u061f<\/td>\n<td>\u067e\u0633 \u0627\u0632 \u0627\u062c\u0631\u0627 Error Rate \u0628\u0627\u0644\u0627 \u0631\u0641\u062a \u0648 Rollback \u0627\u0646\u062c\u0627\u0645 \u0634\u062f.<\/td>\n<\/tr>\n<tr>\n<td>\u0627\u0648\u0644\u06cc\u0646 Signal \u06a9\u062c\u0627 \u062f\u06cc\u062f\u0647 \u0634\u062f\u061f<\/td>\n<td>APM \u067e\u0646\u062c \u062f\u0642\u06cc\u0642\u0647 \u0628\u0639\u062f \u0627\u0632 Change \u0647\u0634\u062f\u0627\u0631 \u062f\u0627\u062f.<\/td>\n<\/tr>\n<tr>\n<td>\u06a9\u062f\u0627\u0645 \u06a9\u0646\u062a\u0631\u0644 \u0639\u0645\u0644 \u0646\u06a9\u0631\u062f\u061f<\/td>\n<td>Test Dataset \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u062d\u062c\u0645 \u0628\u0627\u0644\u0627 \u0631\u0627 \u067e\u0648\u0634\u0634 \u0646\u0645\u06cc\u200c\u062f\u0627\u062f.<\/td>\n<\/tr>\n<tr>\n<td>Rollback Plan \u0645\u0624\u062b\u0631 \u0628\u0648\u062f\u061f<\/td>\n<td>\u0628\u0644\u0647\u061b \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u06f1\u06f2 \u062f\u0642\u06cc\u0642\u0647 \u0637\u0648\u0644 \u06a9\u0634\u06cc\u062f.<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u0647 \u0686\u06cc\u0632\u06cc \u0628\u0627\u06cc\u062f \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0646\u062f\u061f<\/td>\n<td>\u0627\u0641\u0632\u0648\u062f\u0646 Performance Gate \u0642\u0628\u0644 \u0627\u0632 Production.<\/td>\n<\/tr>\n<tr>\n<td>\u0645\u0627\u0644\u06a9 Improvement \u06a9\u06cc\u0633\u062a\u061f<\/td>\n<td>\u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627 \u0645\u0648\u0639\u062f \u0645\u0634\u062e\u0635.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u0627\u06af\u0631 \u067e\u0627\u0633\u062e\u200c\u0647\u0627 \u0628\u0647 \u062c\u0645\u0644\u0647\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc \u0645\u0627\u0646\u0646\u062f \u00ab\u062f\u0642\u062a \u0628\u06cc\u0634\u062a\u0631 \u0634\u0648\u062f\u00bb \u062e\u062a\u0645 \u0634\u0648\u0646\u062f\u060c PIR \u0639\u0645\u0644\u0627\u064b \u0627\u0631\u0632\u0634\u06cc \u0646\u062f\u0627\u0631\u062f. Improvement \u0628\u0627\u06cc\u062f \u0642\u0627\u0628\u0644 \u0627\u062c\u0631\u0627\u060c \u0642\u0627\u0628\u0644 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0648 \u0642\u0627\u0628\u0644 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0628\u0627\u0634\u062f.<\/p>\n<h2>Change Success \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0631\u06cc\u0633\u06a9 Segment \u06a9\u0646\u06cc\u062f<\/h2>\n<p>\u06cc\u06a9 \u062f\u0631\u0635\u062f \u06a9\u0644\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u06af\u0645\u0631\u0627\u0647\u200c\u06a9\u0646\u0646\u062f\u0647 \u0628\u0627\u0634\u062f. \u06f9\u06f8 \u062f\u0631\u0635\u062f \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 Standard Change\u0647\u0627 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062e\u0637\u0627\u06cc \u062c\u062f\u06cc \u062f\u0631 Normal Change\u0647\u0627\u06cc \u067e\u0631\u0631\u06cc\u0633\u06a9 \u0631\u0627 \u067e\u0646\u0647\u0627\u0646 \u06a9\u0646\u062f. \u062d\u062f\u0627\u0642\u0644 \u06af\u0632\u0627\u0631\u0634 \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0646\u0648\u0639 Change\u060c \u0633\u0631\u0648\u06cc\u0633\u060c Risk Level\u060c \u062a\u06cc\u0645 \u0627\u062c\u0631\u0627\u06a9\u0646\u0646\u062f\u0647 \u0648 Change Window \u062a\u0641\u06a9\u06cc\u06a9 \u06a9\u0646\u06cc\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc \u062f\u0631\u0633\u062a \u0646\u0648\u0639 Change \u0648 \u0633\u0637\u062d Authority\u060c \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/13494\/\">Standard\u060c Normal \u06cc\u0627 Emergency Change\u061b \u0686\u0647 \u0632\u0645\u0627\u0646\u06cc CAB \u0644\u0627\u0632\u0645 \u0627\u0633\u062a\u061f<\/a> \u0646\u0642\u0637\u0647 \u0634\u0631\u0648\u0639 \u0645\u0646\u0627\u0633\u0628\u06cc \u0627\u0633\u062a. \u0627\u06af\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0627\u062b\u0631 \u062a\u063a\u06cc\u06cc\u0631 \u0628\u062f\u0648\u0646 \u0631\u0627\u0628\u0637\u0647 \u0633\u0631\u0648\u06cc\u0633 \u0648 CI \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c <a href=\"https:\/\/medanet.ir\/13443\/\">CI Impact Analysis \u062f\u0631 ServiceDesk Plus<\/a> \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u062f \u0686\u0631\u0627 Blast Radius \u0628\u0627\u06cc\u062f \u0642\u0628\u0644 \u0627\u0632 Approval \u062f\u06cc\u062f\u0647 \u0634\u0648\u062f.<\/p>\n<h2>\u0628\u0647 \u062c\u0627\u06cc CAB \u0628\u06cc\u0634\u062a\u0631\u060c Feedback \u0628\u0647\u062a\u0631 \u0628\u0633\u0627\u0632\u06cc\u062f<\/h2>\n<p>\u0648\u0642\u062a\u06cc Failure \u0632\u06cc\u0627\u062f \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0648\u0627\u06a9\u0646\u0634 \u0637\u0628\u06cc\u0639\u06cc \u0628\u0639\u0636\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0641\u0632\u0648\u062f\u0646 \u0644\u0627\u06cc\u0647\u200c\u0647\u0627\u06cc Approval \u0627\u0633\u062a. Approval \u0628\u06cc\u0634\u062a\u0631 \u0627\u0644\u0632\u0627\u0645\u0627\u064b \u06a9\u06cc\u0641\u06cc\u062a \u0628\u06cc\u0634\u062a\u0631 \u0627\u06cc\u062c\u0627\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u06af\u0631 \u062f\u0627\u062f\u0647 \u062a\u0627\u0631\u06cc\u062e\u06cc \u0646\u0634\u0627\u0646 \u062f\u0647\u062f \u06cc\u06a9 \u0646\u0648\u0639 \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0645\u200c\u0631\u06cc\u0633\u06a9\u060c \u062a\u06a9\u0631\u0627\u0631\u0634\u0648\u0646\u062f\u0647 \u0648 \u067e\u0627\u06cc\u062f\u0627\u0631 \u0627\u0633\u062a\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0622\u0646 \u0631\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u062a\u0631 \u0648 \u062e\u0648\u062f\u06a9\u0627\u0631\u062a\u0631 \u06a9\u0631\u062f. \u062f\u0631 \u0645\u0642\u0627\u0628\u0644\u060c Change\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0627\u0644\u06af\u0648\u06cc Failure \u062f\u0627\u0631\u0646\u062f \u0628\u0627\u06cc\u062f Risk Assessment \u0648 Test Gate \u0642\u0648\u06cc\u200c\u062a\u0631\u06cc \u0628\u06af\u06cc\u0631\u0646\u062f.<\/p>\n<p>PeopleCert \u062f\u0631 \u0645\u062d\u062a\u0648\u0627\u06cc \u0631\u0633\u0645\u06cc Change Enablement \u0631\u0648\u06cc Practice Success Factor\u060c Metric \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0631\u0627\u06cc \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc\u060c \u0631\u0647\u06af\u06cc\u0631\u06cc \u0648 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0628\u0647\u062a\u0631 \u062a\u063a\u06cc\u06cc\u0631 \u062a\u0623\u06a9\u06cc\u062f \u062f\u0627\u0631\u062f. Governance \u062e\u0648\u0628 \u0642\u0631\u0627\u0631 \u0646\u06cc\u0633\u062a \u0647\u0645\u0647 \u062a\u063a\u06cc\u06cc\u0631\u0647\u0627 \u0631\u0627 \u06a9\u0646\u062f \u06a9\u0646\u062f\u061b \u0628\u0627\u06cc\u062f \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0631\u0627 \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0631\u06cc\u0633\u06a9 \u06a9\u0646\u062f.<\/p>\n<h2>Dashboard \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0686\u0647 \u0634\u06a9\u0644\u06cc \u0628\u0627\u0634\u062f\u061f<\/h2>\n<p>\u06cc\u06a9 Dashboard \u0645\u0641\u06cc\u062f \u0628\u0631\u0627\u06cc Change \u0646\u0628\u0627\u06cc\u062f \u0641\u0642\u0637 \u062a\u0639\u062f\u0627\u062f Open \u0648 Closed \u0631\u0627 \u0646\u0634\u0627\u0646 \u062f\u0647\u062f. \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0639\u0645\u0644\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u06cc\u06a9 \u0646\u0645\u0627\u06cc \u0645\u0627\u0647\u0627\u0646\u0647 \u0627\u06cc\u0646 \u0645\u0648\u0627\u0631\u062f \u06a9\u0646\u0627\u0631 \u0647\u0645 \u062f\u06cc\u062f\u0647 \u0634\u0648\u0646\u062f:<\/p>\n<ul>\n<li>\u062a\u0639\u062f\u0627\u062f Change \u0627\u062c\u0631\u0627\u0634\u062f\u0647 \u0628\u0647 \u062a\u0641\u06a9\u06cc\u06a9 Standard\u060c Normal \u0648 Emergency\u061b<\/li>\n<li>Change Failure Rate \u0648 Trend \u0633\u0647 \u062a\u0627 \u0634\u0634\u200c\u0645\u0627\u0647\u0647\u061b<\/li>\n<li>Incident\u0647\u0627\u06cc \u0645\u0646\u062a\u0633\u0628 \u0628\u0647 Change\u061b<\/li>\n<li>Rollback Rate\u061b<\/li>\n<li>Median Time to Restore \u067e\u0633 \u0627\u0632 Failed Change\u061b<\/li>\n<li>Top Services \u0628\u0627 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 Failure\u061b<\/li>\n<li>\u062a\u0639\u062f\u0627\u062f PIR\u0647\u0627\u06cc \u0628\u0627\u0632 \u0648 Improvement Action\u0647\u0627\u06cc \u0633\u0631\u0631\u0633\u06cc\u062f\u06af\u0630\u0634\u062a\u0647\u061b<\/li>\n<li>\u0646\u0631\u062e Emergency Change \u0648 \u062f\u0644\u06cc\u0644\u200c\u0647\u0627\u06cc \u067e\u0631\u062a\u06a9\u0631\u0627\u0631\u061b<\/li>\n<li>Change\u0647\u0627\u06cc\u06cc \u06a9\u0647 Outcome \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0634\u0627\u0646 \u062a\u0623\u06cc\u06cc\u062f \u0646\u0634\u062f\u0647 \u0627\u0633\u062a.<\/li>\n<\/ul>\n<p>\u0627\u06af\u0631 ServiceDesk Plus \u062f\u0631 \u0645\u0631\u06a9\u0632 \u0641\u0631\u0627\u06cc\u0646\u062f Change \u0634\u0645\u0627\u0633\u062a\u060c \u0642\u0628\u0644 \u0627\u0632 \u0633\u0627\u062e\u062a \u062f\u0647\u200c\u0647\u0627 \u06af\u0632\u0627\u0631\u0634 \u0628\u0627\u06cc\u062f \u0631\u0627\u0628\u0637\u0647 Change\u060c Incident\u060c CI\u060c Approval \u0648 Closure Code \u062f\u0631\u0633\u062a \u0637\u0631\u0627\u062d\u06cc \u0634\u0648\u062f. \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0627\u06cc\u0646 \u0645\u062f\u0644 \u0647\u0646\u0648\u0632 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0646\u06cc\u0633\u062a\u060c <a href=\"https:\/\/medanet.ir\/training-program\/\">\u0622\u0645\u0648\u0632\u0634\u200c\u0647\u0627\u06cc \u062a\u062e\u0635\u0635\u06cc \u0645\u062f\u0627\u0646\u062a<\/a> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062a\u06cc\u0645 ITSM \u0631\u0627 \u0627\u0632 \u062a\u0646\u0638\u06cc\u0645 \u0627\u0628\u0632\u0627\u0631 \u0628\u0647 \u0633\u0645\u062a \u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0628\u0628\u0631\u062f.<\/p>\n<h2>\u0686\u0647 \u0632\u0645\u0627\u0646\u06cc Change \u0648\u0627\u0642\u0639\u0627\u064b \u0645\u0648\u0641\u0642 \u0627\u0633\u062a\u061f<\/h2>\n<p>\u062a\u0639\u0631\u06cc\u0641 \u0639\u0645\u0644\u06cc \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a: Change \u0632\u0645\u0627\u0646\u06cc \u0645\u0648\u0641\u0642 \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 Window \u0645\u062c\u0627\u0632 \u0627\u062c\u0631\u0627 \u0634\u0648\u062f\u060c Verification \u0641\u0646\u06cc \u0631\u0627 \u067e\u0627\u0633 \u06a9\u0646\u062f\u060c Incident \u06cc\u0627 Remediation \u063a\u06cc\u0631\u0645\u0646\u062a\u0638\u0631\u0647 \u0627\u06cc\u062c\u0627\u062f \u0646\u06a9\u0646\u062f\u060c \u062f\u0631 \u0635\u0648\u0631\u062a \u0648\u062c\u0648\u062f \u0645\u0639\u06cc\u0627\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 Outcome \u0645\u0648\u0631\u062f\u0646\u0638\u0631 \u0631\u0627 \u0645\u062d\u0642\u0642 \u06a9\u0646\u062f \u0648 \u0634\u0648\u0627\u0647\u062f \u06a9\u0627\u0641\u06cc \u0628\u0631\u0627\u06cc \u0628\u0633\u062a\u0646 Change \u062b\u0628\u062a \u0634\u062f\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u062a\u0639\u0631\u06cc\u0641 \u0628\u0627\u06cc\u062f \u0628\u0627 \u0633\u0637\u062d \u0631\u06cc\u0633\u06a9 \u0633\u0627\u0632\u06af\u0627\u0631 \u0634\u0648\u062f. \u0628\u0631\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631 \u06cc\u06a9 Rule \u06a9\u0645\u200c\u0631\u06cc\u0633\u06a9 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Verification \u06a9\u0648\u062a\u0627\u0647 \u06a9\u0627\u0641\u06cc \u0628\u0627\u0634\u062f\u061b \u0628\u0631\u0627\u06cc Migration \u062f\u06cc\u062a\u0627\u0628\u06cc\u0633\u060c \u0645\u0634\u0627\u0647\u062f\u0647 \u0686\u0646\u062f \u0633\u0627\u0639\u062a Telemetry \u0648 \u062a\u0623\u06cc\u06cc\u062f \u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0646\u0637\u0642\u06cc\u200c\u062a\u0631 \u0627\u0633\u062a.<\/p>\n<h2>\u0686\u06a9\u200c\u0644\u06cc\u0633\u062a \u0628\u0644\u0648\u063a \u0633\u0646\u062c\u0634 Change<\/h2>\n<table>\n<thead>\n<tr>\n<th>\u06a9\u0646\u062a\u0631\u0644<\/th>\n<th>\u0648\u0636\u0639\u06cc\u062a \u0645\u0637\u0644\u0648\u0628<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u062a\u0639\u0631\u06cc\u0641 Failure<\/td>\n<td>\u0645\u06a9\u062a\u0648\u0628 \u0648 \u062b\u0627\u0628\u062a \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Link Incident \u0628\u0647 Change<\/td>\n<td>\u0628\u0631\u0627\u06cc Incident\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0627\u0644\u0632\u0627\u0645\u06cc \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Rollback<\/td>\n<td>\u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u062f\u0627\u062f\u0647 \u062a\u062d\u0644\u06cc\u0644\u06cc \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f.<\/td>\n<\/tr>\n<tr>\n<td>PIR<\/td>\n<td>\u0628\u0631 \u0627\u0633\u0627\u0633 \u0631\u06cc\u0633\u06a9 \u0648 \u0646\u062a\u06cc\u062c\u0647 Tier \u0628\u0646\u062f\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Improvement Action<\/td>\n<td>Owner \u0648 Due Date \u062f\u0627\u0631\u062f.<\/td>\n<\/tr>\n<tr>\n<td>Trend<\/td>\n<td>\u0628\u0631 \u0627\u0633\u0627\u0633 \u0633\u0631\u0648\u06cc\u0633\u060c \u0646\u0648\u0639 \u0648 \u062a\u06cc\u0645 \u0642\u0627\u0628\u0644 \u062a\u062d\u0644\u06cc\u0644 \u0627\u0633\u062a.<\/td>\n<\/tr>\n<tr>\n<td>Outcome<\/td>\n<td>\u0641\u0642\u0637 \u0627\u062c\u0631\u0627\u06cc \u0641\u0646\u06cc \u0633\u0646\u062c\u06cc\u062f\u0647 \u0646\u0645\u06cc\u200c\u0634\u0648\u062f.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u0646\u06a9\u0627\u062a \u06a9\u0644\u06cc\u062f\u06cc<\/h2>\n<ul>\n<li>Closed \u0634\u062f\u0646 Change \u0645\u062a\u0631\u0627\u062f\u0641 \u0645\u0648\u0641\u0642\u06cc\u062a \u0646\u06cc\u0633\u062a.<\/li>\n<li>Change Failure Rate \u0628\u0627\u06cc\u062f \u062a\u0639\u0631\u06cc\u0641 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u062b\u0627\u0628\u062a \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/li>\n<li>Incident\u060c Rollback \u0648 Remediation \u0641\u0648\u0631\u06cc \u0628\u0627\u06cc\u062f \u0628\u0647 Change \u0645\u0631\u062a\u0628\u0637 \u0634\u0648\u0646\u062f.<\/li>\n<li>PIR \u0628\u0631\u0627\u06cc \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0627\u0633\u062a\u060c \u0646\u0647 \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0646 \u0645\u0642\u0635\u0631.<\/li>\n<li>\u06af\u0632\u0627\u0631\u0634 \u06a9\u0644\u06cc \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 Risk\u060c Type \u0648 Service \u062a\u0641\u06a9\u06cc\u06a9 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>\u0627\u0641\u0632\u0627\u06cc\u0634 Failure \u0631\u0627 \u0628\u0627 Approval \u0628\u06cc\u0634\u062a\u0631 \u062f\u0631\u0645\u0627\u0646 \u0646\u06a9\u0646\u06cc\u062f\u061b \u0627\u0628\u062a\u062f\u0627 \u0627\u0644\u06af\u0648\u06cc \u062f\u0627\u062f\u0647 \u0631\u0627 \u067e\u06cc\u062f\u0627 \u06a9\u0646\u06cc\u062f.<\/li>\n<\/ul>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>\u0628\u0644\u0648\u063a Change Enablement \u0627\u0632 \u062a\u0639\u062f\u0627\u062f \u062c\u0644\u0633\u0627\u062a CAB \u0645\u0639\u0644\u0648\u0645 \u0646\u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0627\u0632 \u06a9\u06cc\u0641\u06cc\u062a \u062a\u0635\u0645\u06cc\u0645 \u0648 \u0633\u0631\u0639\u062a \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0628\u0639\u062f \u0627\u0632 \u0627\u062c\u0631\u0627 \u0645\u0639\u0644\u0648\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06af\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u062a\u0648\u0627\u0646\u062f \u062f\u0642\u06cc\u0642\u0627\u064b \u0628\u06af\u0648\u06cc\u062f \u06a9\u062f\u0627\u0645 \u062a\u063a\u06cc\u06cc\u0631\u0647\u0627 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u0646\u062f\u060c \u0686\u0631\u0627 \u0634\u06a9\u0633\u062a \u0645\u06cc\u200c\u062e\u0648\u0631\u0646\u062f\u060c \u0686\u0642\u062f\u0631 \u0633\u0631\u06cc\u0639 \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0648 \u0686\u0647 Improvement\u06cc \u0645\u0627\u0646\u0639 \u062a\u06a9\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c Change \u0627\u0632 \u06cc\u06a9 \u0641\u0631\u0627\u06cc\u0646\u062f \u06a9\u0646\u062a\u0631\u0644\u06cc \u0628\u0647 \u06cc\u06a9 \u0645\u0648\u062a\u0648\u0631 \u0648\u0627\u0642\u0639\u06cc \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u062a \u062a\u0628\u062f\u06cc\u0644 \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-4-practitioner-change-enablement-3794\">PeopleCert \u2014 ITIL 4 Practitioner: Change Enablement<\/a><\/li>\n<li><a href=\"https:\/\/community.peoplecert.org\/public\/clubs\/itil\/blogs\/creative-itilr-implementation-practicing-the-framework-before-it-is-formally-adopted-2026-02-24\">PeopleCert Community \u2014 Creative ITIL Implementation<\/a><\/li>\n<li><a href=\"https:\/\/community.peoplecert.org\/public\/clubs\/itil\/blogs\/itil-5-ai-and-the-new-shape-of-change-enablement\">PeopleCert Community \u2014 ITIL 5, AI, and the New Shape of Change Enablement<\/a><\/li>\n<li><a href=\"https:\/\/docs.cloud.google.com\/deploy\/docs\/metrics\">Google Cloud \u2014 Deployment failure rate metrics<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0639\u0645\u0644\u06cc \u0633\u0646\u062c\u0634 \u0645\u0648\u0641\u0642\u06cc\u062a Change \u067e\u0633 \u0627\u0632 \u0627\u062c\u0631\u0627\u061b Change Failure Rate\u060c Incident \u0646\u0627\u0634\u06cc \u0627\u0632 \u062a\u063a\u06cc\u06cc\u0631\u060c Rollback\u060c PIR\u060c Emergency Change \u0648 \u062f\u0627\u0634\u0628\u0648\u0631\u062f \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[3,4,5,6,7,8],"class_list":["post-59","post","type-post","status-publish","format-standard","hentry","category-itil","tag-change-enablement","tag-change-failure-rate","tag-itil","tag-itsm","tag-pir","tag-8"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=59"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=59"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}