{"id":58,"date":"2025-10-31T08:02:22","date_gmt":"2025-10-31T08:02:22","guid":{"rendered":"https:\/\/medanet.ir\/itil\/orchestration-%d8%a7%d8%b1%da%a9%d8%b3%d8%aa%d8%b1%d8%a7%d8%b3%db%8c%d9%88%d9%86-%d8%af%d8%b1-itil4\/"},"modified":"2026-09-26T10:58:48","modified_gmt":"2026-09-26T08:58:48","slug":"orchestration-%d8%a7%d8%b1%da%a9%d8%b3%d8%aa%d8%b1%d8%a7%d8%b3%db%8c%d9%88%d9%86-%d8%af%d8%b1-itil4","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/orchestration-%d8%a7%d8%b1%da%a9%d8%b3%d8%aa%d8%b1%d8%a7%d8%b3%db%8c%d9%88%d9%86-%d8%af%d8%b1-itil4\/","title":{"rendered":"Orchestration (\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646) \u062f\u0631 ITIL4"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL4\u060c \u0645\u0641\u0647\u0648\u0645 <strong>Orchestration (\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646)<\/strong> \u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0641\u0627\u0647\u06cc\u0645 \u06a9\u0644\u06cc\u062f\u06cc \u062f\u0631 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647\u200c\u06cc \u062e\u062f\u0645\u0627\u062a \u0645\u062f\u0631\u0646 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0647\u200c\u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647\u060c <strong>\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u06cc\u0639\u0646\u06cc \u0647\u0645\u0627\u0647\u0646\u06af\u200c\u0633\u0627\u0632\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648 \u0647\u0648\u0634\u0645\u0646\u062f \u0686\u0646\u062f\u06cc\u0646 \u0641\u0639\u0627\u0644\u06cc\u062a\u060c \u0633\u06cc\u0633\u062a\u0645 \u06cc\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f \u0628\u0631\u0627\u06cc \u0631\u0633\u06cc\u062f\u0646 \u0628\u0647 \u06cc\u06a9 \u0646\u062a\u06cc\u062c\u0647\u200c\u06cc \u0645\u0634\u062e\u0635 \u062f\u0631 \u062e\u062f\u0645\u062a\u200c\u0631\u0633\u0627\u0646\u06cc.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u062a\u0639\u0631\u06cc\u0641-\u062f\u0642\u06cc\u0642-\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646-\u062f\u0631-\u0686\u0627\u0631\u0686\u0648\u0628-itil-4\"> \u062a\u0639\u0631\u06cc\u0641 \u062f\u0642\u06cc\u0642 <strong>\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 <\/strong>\u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4:<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Orchestration<\/strong> \u0639\u0628\u0627\u0631\u062a \u0627\u0633\u062a \u0627\u0632 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0648 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u200c\u0633\u0627\u0632\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u060c \u0645\u0646\u0627\u0628\u0639\u060c \u0648 \u062c\u0631\u06cc\u0627\u0646\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u06cc \u062f\u0631 \u0645\u06cc\u0627\u0646 \u0686\u0646\u062f\u06cc\u0646 \u062a\u06cc\u0645\u060c \u0633\u06cc\u0633\u062a\u0645 \u06cc\u0627 \u0627\u0631\u0627\u0626\u0647\u200c\u062f\u0647\u0646\u062f\u0647\u200c\u06cc \u062e\u062f\u0645\u062a\u060c \u0628\u0647\u200c\u06af\u0648\u0646\u0647\u200c\u0627\u06cc \u06a9\u0647 \u06a9\u0644 \u0632\u0646\u062c\u06cc\u0631\u0647\u200c\u06cc \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u062a (Service Value Chain) \u0628\u062f\u0648\u0646 \u0627\u0635\u0637\u06a9\u0627\u06a9 \u0648 \u0628\u0627 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u062a\u0641\u0627\u0648\u062a-orchestration-\u0648-automation\"> \u062a\u0641\u0627\u0648\u062a Orchestration \u0648 Automation:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0645\u0641\u0647\u0648\u0645<\/th><th>\u062a\u0648\u0636\u06cc\u062d<\/th><\/tr><\/thead><tbody><tr><td><strong>Automation<\/strong><\/td><td>\u062e\u0648\u062f\u06a9\u0627\u0631 \u06a9\u0631\u062f\u0646 \u06cc\u06a9 \u06a9\u0627\u0631 \u06cc\u0627 \u0641\u0639\u0627\u0644\u06cc\u062a \u0645\u0634\u062e\u0635 (\u0645\u062b\u0644\u0627\u064b \u0627\u06cc\u062c\u0627\u062f \u062e\u0648\u062f\u06a9\u0627\u0631 \u06cc\u06a9 \u06a9\u0627\u0631\u0628\u0631 \u062f\u0631 Active Directory).<\/td><\/tr><tr><td><strong>Orchestration<\/strong><\/td><td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u062a\u0631\u06a9\u06cc\u0628 \u0686\u0646\u062f \u0641\u0631\u0627\u06cc\u0646\u062f \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0631\u0627\u06cc \u062f\u0633\u062a\u06cc\u0627\u0628\u06cc \u0628\u0647 \u0646\u062a\u06cc\u062c\u0647\u200c\u06cc \u0628\u0632\u0631\u06af\u200c\u062a\u0631 (\u0645\u062b\u0644\u0627\u064b \u0641\u0631\u0622\u06cc\u0646\u062f \u06a9\u0627\u0645\u0644 <em>Onboarding<\/em> \u06a9\u0627\u0631\u0645\u0646\u062f \u062c\u062f\u06cc\u062f \u0634\u0627\u0645\u0644 \u0627\u06cc\u062c\u0627\u062f \u062d\u0633\u0627\u0628\u060c \u062a\u062e\u0635\u06cc\u0635 \u0644\u067e\u200c\u062a\u0627\u067e\u060c \u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u0647\u0627\u060c \u0622\u0645\u0648\u0632\u0634 \u0648 \u063a\u06cc\u0631\u0647).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0628\u0647\u200c\u0639\u0628\u0627\u0631\u062a\u06cc: Automation = \u0627\u062c\u0631\u0627\u06cc \u06cc\u06a9 \u0633\u0627\u0632 \u0648 Orchestration = \u0631\u0647\u0628\u0631\u06cc \u06a9\u0644 \u0627\u0631\u06a9\u0633\u062a\u0631 <\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0646\u0642\u0634-orchestration-\u062f\u0631-itil-4\">\u0646\u0642\u0634 Orchestration \u062f\u0631 ITIL 4:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0645\u0633\u062a\u0642\u06cc\u0645\u0627\u064b \u062f\u0631 <strong>Service Value Chain<\/strong> \u0648 <strong>Practices<\/strong>\u0647\u0627\u06cc \u0632\u06cc\u0631 \u0627\u0647\u0645\u06cc\u062a \u062f\u0627\u0631\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Design<\/strong> \u2192 \u0637\u0631\u0627\u062d\u06cc \u062c\u0631\u06cc\u0627\u0646\u200c\u0647\u0627\u06cc \u0647\u0645\u0627\u0647\u0646\u06af \u062e\u062f\u0645\u062a<\/li>\n\n\n\n<li><strong>Change Enablement<\/strong> \u2192 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627<\/li>\n\n\n\n<li><strong>Incident &amp; Problem Management<\/strong> \u2192 \u0647\u0645\u0627\u0647\u0646\u06af\u200c\u0633\u0627\u0632\u06cc \u0648\u0627\u06a9\u0646\u0634 \u0633\u0631\u06cc\u0639 \u0645\u06cc\u0627\u0646 \u0633\u0627\u0645\u0627\u0646\u0647\u200c\u0647\u0627<\/li>\n\n\n\n<li><strong>Deployment Management<\/strong> \u2192 \u0627\u062c\u0631\u0627\u06cc \u0647\u0645\u0627\u0647\u0646\u06af \u0627\u0646\u062a\u0634\u0627\u0631\u0647\u0627 \u062f\u0631 \u0645\u062d\u06cc\u0637\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641<\/li>\n\n\n\n<li><strong>Service Request Management<\/strong> \u2192 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0627\u0632 \u0627\u0628\u062a\u062f\u0627 \u062a\u0627 \u0627\u0646\u062a\u0647\u0627<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0645\u062b\u0627\u0644-\u0639\u0645\u0644\u06cc\">\ud83d\udd39 \u0645\u062b\u0627\u0644 \u0639\u0645\u0644\u06cc:<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u06a9\u0627\u0631\u0628\u0631 \u062f\u0631 \u067e\u0648\u0631\u062a\u0627\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0633\u0631\u0648\u06cc\u0633\u060c \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062e\u0627\u0635 \u0631\u0648\u06cc \u0644\u067e\u200c\u062a\u0627\u067e\u0634 \u0646\u0635\u0628 \u0634\u0648\u062f. \u0627\u06af\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a <strong>Orchestrated<\/strong> \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0631 ITSM \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u062a\u0623\u06cc\u06cc\u062f \u0645\u062f\u06cc\u0631 \u0628\u0647\u200c\u0637\u0648\u0631 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u0627\u0633\u06a9\u0631\u06cc\u067e\u062a \u0646\u0635\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062f\u0631 SCCM \u06cc\u0627 Intune \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u0648\u0636\u0639\u06cc\u062a \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u062f\u0631 \u062a\u06cc\u06a9\u062a \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631 \u0627\u0637\u0644\u0627\u0639 \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0646\u0635\u0628 \u0634\u062f.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u0645\u0647\u200c\u06cc \u0627\u06cc\u0646 \u0645\u0631\u0627\u062d\u0644 \u0628\u062f\u0648\u0646 \u062f\u062e\u0627\u0644\u062a \u0627\u0646\u0633\u0627\u0646 \u0648 \u0628\u0627 <strong>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627<\/strong> \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u062f\u0631 ITIL 4\u060c \u0633\u062a\u0648\u0646 \u0641\u0642\u0631\u0627\u062a <strong>Digital Transformation<\/strong> \u0627\u0633\u062a. \u0686\u0631\u0627 \u06a9\u0647 \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062e\u062f\u0645\u0627\u062a \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u062f\u0642\u06cc\u0642\u200c\u062a\u0631 \u0627\u0631\u0627\u0626\u0647 \u0634\u0648\u0646\u062f<\/li>\n\n\n\n<li>\u062e\u0637\u0627\u0647\u0627\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u06a9\u0627\u0647\u0634 \u06cc\u0627\u0628\u062f<\/li>\n\n\n\n<li>\u062a\u06cc\u0645\u200c\u0647\u0627 \u0648 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0639\u0645\u0644 \u06a9\u0646\u0646\u062f<\/li>\n\n\n\n<li>\u062a\u062c\u0631\u0628\u0647\u200c\u06cc \u06a9\u0627\u0631\u0628\u0631\u06cc (XLA) \u0628\u0647\u0628\u0648\u062f \u06cc\u0627\u0628\u062f<\/li>\n<\/ul>\n\n\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u062c\u0627\u06cc\u06af\u0627\u0647 Orchestration \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL 4\u060c \u0645\u0641\u0627\u0647\u06cc\u0645 \u062d\u0648\u0644 <strong>Service Value System (SVS)<\/strong> \u0648 <strong>Service Value Chain (SVC)<\/strong> \u0634\u06a9\u0644 \u06af\u0631\u0641\u062a\u0647\u200c\u0627\u0646\u062f.<br>Orchestration \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0631\u0633\u0645\u06cc <strong>\u06cc\u06a9 Practice \u0645\u0633\u062a\u0642\u0644 \u0646\u06cc\u0633\u062a<\/strong>\u060c \u0627\u0645\u0627 \u062c\u0632\u0621 \u0645\u0641\u0627\u0647\u06cc\u0645 \u0632\u06cc\u0631 \u0627\u0633\u062a:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udd38 \u062c\u0632\u0626\u06cc \u0627\u0632 &#8220;Automation and Orchestration&#8221; \u062f\u0631 <strong>Guiding Principle<\/strong>\u200c\u0647\u0627 \u0648 <strong>Value Chain Activities<\/strong> \u06cc\u0639\u0646\u06cc \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u06cc\u06a9 \u0645\u0641\u0647\u0648\u0645 <em>\u0645\u06cc\u0627\u0646\u200c\u0628\u0631\u0634\u06cc (Cross-cutting)<\/em> \u0627\u0633\u062a \u06a9\u0647 \u0628\u06cc\u0646 \u0686\u0646\u062f \u0628\u062e\u0634 ITIL \u0628\u0647\u200c\u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u062f. \u0628\u0647\u200c\u0637\u0648\u0631 \u062f\u0642\u06cc\u0642\u200c\u062a\u0631\u060c \u062f\u0631 <strong>ITIL 4: High-Velocity IT<\/strong> \u0648 <strong>ITIL 4: Create, Deliver and Support (CDS)<\/strong> \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0628\u062e\u0634 \u0645\u0647\u0645\u06cc \u0627\u0632 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u062c\u0631\u0628\u0647 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0630\u06a9\u0631 \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u062c\u0627\u06cc\u06af\u0627\u0647 \u0622\u0646:<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udccd \u062f\u0631 \u0633\u0637\u062d \u0645\u0641\u0647\u0648\u0645\u06cc: \u0628\u062e\u0634\u06cc \u0627\u0632 Automation \u062f\u0631 SVS<br>\ud83d\udccd \u062f\u0631 \u0633\u0637\u062d \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc: \u0627\u0628\u0632\u0627\u0631 \u067e\u06cc\u0648\u0646\u062f\u062f\u0647\u0646\u062f\u0647\u200c\u06cc \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc Value Chain<br>\ud83d\udccd \u062f\u0631 \u0633\u0637\u062d \u0627\u062c\u0631\u0627\u06cc\u06cc: \u062a\u06a9\u0646\u06cc\u06a9 \u06a9\u0644\u06cc\u062f\u06cc \u062f\u0631 \u0686\u0646\u062f Practice (\u0645\u0627\u0646\u0646\u062f Deployment, Request Fulfilment, Incident, Change)<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0648 Practice\u0647\u0627\u06cc\u06cc \u06a9\u0647 Orchestration \u062f\u0631 \u0622\u0646\u200c\u0647\u0627 \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL 4 \u0648\u0627\u0698\u0647\u200c\u06cc &#8220;Process&#8221; \u062c\u0627\u06cc \u062e\u0648\u062f \u0631\u0627 \u0628\u0647 <strong>Practice<\/strong> \u062f\u0627\u062f\u0647\u060c \u0627\u0645\u0627 \u0645\u0634\u0627\u0628\u0647 \u0647\u0645\u0627\u0646 \u0627\u0633\u062a. \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u062f\u0631 \u0639\u0645\u0644 \u062f\u0631 \u0686\u0646\u062f\u06cc\u0646 Practice \u062d\u06cc\u0627\u062a\u06cc \u0628\u0647\u200c\u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u062f \ud83d\udc47<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Practice<\/th><th>\u06a9\u0627\u0631\u0628\u0631\u062f Orchestration<\/th><\/tr><\/thead><tbody><tr><td><strong>Change Enablement<\/strong><\/td><td>\u0647\u0645\u0627\u0647\u0646\u06af\u200c\u0633\u0627\u0632\u06cc \u0645\u0631\u0627\u062d\u0644 \u0628\u0631\u0631\u0633\u06cc\u060c \u062a\u0623\u06cc\u06cc\u062f \u0648 \u0627\u062c\u0631\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u062f\u0631 \u0686\u0646\u062f \u062a\u06cc\u0645 \u0648 \u0633\u06cc\u0633\u062a\u0645<\/td><\/tr><tr><td><strong>Release Management<\/strong><\/td><td>\u0627\u062c\u0631\u0627\u06cc \u0647\u0645\u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0634\u0627\u0631\u0647\u0627 \u062f\u0631 \u0686\u0646\u062f \u0645\u062d\u06cc\u0637 (dev, test, prod)<\/td><\/tr><tr><td><strong>Deployment Management<\/strong><\/td><td>\u0627\u062c\u0631\u0627\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648 \u0647\u0645\u0627\u0647\u0646\u06af \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627<\/td><\/tr><tr><td><strong>Service Request Management<\/strong><\/td><td>\u0627\u0646\u062c\u0627\u0645 \u062e\u0648\u062f\u06a9\u0627\u0631 \u06a9\u0644 \u0686\u0631\u062e\u0647\u200c\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06a9\u0627\u0631\u0628\u0631 \u0627\u0632 \u0627\u06cc\u062c\u0627\u062f \u062a\u0627 \u062a\u062d\u0648\u06cc\u0644<\/td><\/tr><tr><td><strong>Incident Management<\/strong><\/td><td>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u06cc\u0646 \u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af\u060c ticketing \u0648 \u0627\u0628\u0632\u0627\u0631 \u0631\u0641\u0639 \u062e\u0637\u0627<\/td><\/tr><tr><td><strong>Problem Management<\/strong><\/td><td>\u0627\u0631\u062a\u0628\u0627\u0637 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0645\u06cc\u0627\u0646 \u062a\u06cc\u06a9\u062a\u200c\u0647\u0627\u060c \u062a\u062d\u0644\u06cc\u0644 \u0631\u06cc\u0634\u0647\u200c\u0627\u06cc \u0648 \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u0646\u0634<\/td><\/tr><tr><td><strong>IT Asset Management<\/strong><\/td><td>\u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u062c\u0648\u062f\u06cc \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627 \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc CMDB \u0648 \u067e\u0631\u0648\u06cc\u0698\u0646\u06cc\u0646\u06af<\/td><\/tr><tr><td><strong>Monitoring &amp; Event Management<\/strong><\/td><td>\u0647\u0645\u0627\u0647\u0646\u06af\u200c\u0633\u0627\u0632\u06cc \u067e\u0627\u0633\u062e \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0647 \u0631\u062e\u062f\u0627\u062f\u0647\u0627 (event-driven orchestration)<\/td><\/tr><tr><td><strong>Continual Improvement<\/strong><\/td><td>\u062c\u0645\u0639\u200c\u0622\u0648\u0631\u06cc \u062f\u0627\u062f\u0647 \u0648 \u0627\u06cc\u062c\u0627\u062f \u0686\u0631\u062e\u0647\u200c\u0647\u0627\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0647\u0628\u0648\u062f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u067e\u06cc\u0634\u200c\u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Orchestration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0642\u0628\u0644 \u0627\u0632 \u0627\u06cc\u0646\u06a9\u0647 \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0645\u0639\u0646\u06cc\u200c\u062f\u0627\u0631 \u0634\u0648\u062f\u060c \u0628\u0627\u06cc\u062f \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0648 \u0628\u0644\u0648\u063a \u0633\u0627\u0632\u0645\u0627\u0646 \u0622\u0645\u0627\u062f\u0647 \u0628\u0627\u0634\u062f. \u067e\u06cc\u0634\u200c\u0646\u06cc\u0627\u0632\u0647\u0627 \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u062f\u0631 \u0633\u0647 \u062f\u0633\u062a\u0647 \u062a\u0642\u0633\u06cc\u0645 \u06a9\u0631\u062f \ud83d\udc47<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\ud83d\udd39 \u0627\u0644\u0641) \u0641\u0646\u06cc (Technical)<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0648\u062c\u0648\u062f \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc <strong>Automation<\/strong> \u062f\u0631 \u0633\u0637\u062d \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 (\u0645\u062b\u0644\u0627\u064b Ansible\u060c Jenkins\u060c Power Automate\u060c Intune\u060c SCCM)<\/li>\n\n\n\n<li>API \u06cc\u0627 \u0631\u0627\u0628\u0637\u200c\u0647\u0627\u06cc \u0628\u0627\u0632 \u0628\u06cc\u0646 \u0633\u0627\u0645\u0627\u0646\u0647\u200c\u0647\u0627<\/li>\n\n\n\n<li>CMDB \u062f\u0642\u06cc\u0642 \u0628\u0631\u0627\u06cc \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648\u0627\u0628\u0633\u062a\u06af\u06cc\u200c\u0647\u0627<\/li>\n\n\n\n<li>\u0627\u0628\u0632\u0627\u0631 ITSM \u0645\u062f\u0631\u0646 \u0628\u0627 \u0642\u0627\u0628\u0644\u06cc\u062a Workflow Automation<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">\ud83d\udd39 \u0628) \u0633\u0627\u0632\u0645\u0627\u0646\u06cc (Organizational)<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0646\u0642\u0634\u200c\u0647\u0627 \u0628\u0627\u06cc\u062f \u0634\u0641\u0627\u0641 \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f<\/li>\n\n\n\n<li>\u0647\u0645\u06a9\u0627\u0631\u06cc \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc silo (Dev, Ops, Security, HR&#8230;)<\/li>\n\n\n\n<li>\u0648\u062c\u0648\u062f \u0641\u0631\u0647\u0646\u06af DevOps \u06cc\u0627 Service Integration<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">\ud83d\udd39 \u062c) \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc (Governance)<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0633\u06cc\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631 (Change Policies) \u0645\u0634\u062e\u0635<\/li>\n\n\n\n<li>\u0645\u062f\u0644\u200c\u0647\u0627\u06cc Service Catalog \u0648 Request Catalog \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f<\/li>\n\n\n\n<li>\u06a9\u0646\u062a\u0631\u0644 \u062f\u0633\u062a\u0631\u0633\u06cc\u060c \u0627\u0645\u0646\u06cc\u062a \u0648 \u062b\u0628\u062a \u0631\u062e\u062f\u0627\u062f\u0647\u0627 (auditability)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0633\u0646\u0627\u0631\u06cc\u0648-\u062f\u0631\u062e\u0648\u0627\u0633\u062a-\u062f\u0633\u062a\u0631\u0633\u06cc-\u06a9\u0627\u0631\u0645\u0646\u062f-\u062c\u062f\u06cc\u062f-\u062f\u0631-\u06cc\u06a9-\u0633\u0627\u0632\u0645\u0627\u0646-\u0628\u0632\u0631\u06af-\u0641\u0646\u0627\u0648\u0631\u06cc-\u0627\u0637\u0644\u0627\u0639\u0627\u062a\">\u0633\u0646\u0627\u0631\u06cc\u0648: \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0633\u062a\u0631\u0633\u06cc \u06a9\u0627\u0631\u0645\u0646\u062f \u062c\u062f\u06cc\u062f \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0632\u0631\u06af \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u06a9\u0627\u0631\u0645\u0646\u062f \u062a\u0627\u0632\u0647\u200c\u0648\u0627\u0631\u062f\u06cc \u0628\u0647 \u0646\u0627\u0645 \u0645\u0647\u062f\u06cc \u062f\u0631 \u0648\u0627\u062d\u062f \u0645\u0627\u0644\u06cc \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0645\u062f\u06cc\u0631\u0634 \u062f\u0631 \u067e\u0648\u0631\u062a\u0627\u0644 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u060c \u062f\u0631 \u0642\u0627\u0644\u0628 \u06cc\u06a9 \u00abService Request\u00bb \u062a\u0642\u0627\u0636\u0627 \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0627\u0648 \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc\u060c \u0644\u067e\u200c\u062a\u0627\u067e\u060c \u062f\u0633\u062a\u0631\u0633\u06cc \u0628\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062d\u0633\u0627\u0628\u062f\u0627\u0631\u06cc \u0648 \u0627\u06cc\u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0627\u06cc\u062c\u0627\u062f \u0634\u0648\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u0647\u0645\u0647\u200c\u06cc \u0627\u06cc\u0646 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0627\u0631\u06a9\u0633\u062a\u0631\u0647\u200c\u0634\u062f\u0647 (Orchestrated) \u0648 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647\u200c\u0627\u0646\u062f.<br>\u0628\u0647\u200c\u0645\u062d\u0636 \u062b\u0628\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0631 \u0633\u06cc\u0633\u062a\u0645 ITSM\u060c \u0641\u0631\u0622\u06cc\u0646\u062f \u0632\u06cc\u0631 \u0634\u0631\u0648\u0639 \u0645\u06cc\u200c\u0634\u0648\u062f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u0633\u06cc\u0633\u062a\u0645 ITSM \u0627\u0632 \u0637\u0631\u06cc\u0642 API \u0628\u0647 HR \u0645\u062a\u0635\u0644 \u0627\u0633\u062a\u061b \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0647\u062f\u06cc (\u06a9\u062f \u067e\u0631\u0633\u0646\u0644\u06cc\u060c \u062f\u067e\u0627\u0631\u062a\u0645\u0627\u0646 \u0648 \u0646\u0642\u0634 \u0634\u063a\u0644\u06cc) \u0628\u0647\u200c\u0637\u0648\u0631 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>Workflow \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0646\u0642\u0634 \u00ab\u06a9\u0627\u0631\u0645\u0646\u062f \u0645\u0627\u0644\u06cc\u00bb \u0686\u0647 \u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u0647\u0627\u06cc\u06cc \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f.<\/li>\n\n\n\n<li>\u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u062a\u0635\u0627\u0644 \u0628\u0647 Active Directory \u06cc\u06a9 \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc \u062c\u062f\u06cc\u062f \u0633\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062e\u0648\u062f\u06a9\u0627\u0631 \u0644\u067e\u200c\u062a\u0627\u067e\u06cc \u0627\u0632 \u0645\u0648\u062c\u0648\u062f\u06cc IT Asset Management \u0631\u0632\u0631\u0648 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0628\u0627 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0648\u0631\u062f\u0646\u06cc\u0627\u0632 \u0627\u0632 \u0637\u0631\u06cc\u0642 SCCM \u0646\u0635\u0628 \u0648 \u067e\u06cc\u06a9\u0631\u0628\u0646\u062f\u06cc \u0645\u06cc\u200c\u06af\u0631\u062f\u062f.<\/li>\n\n\n\n<li>\u062f\u0633\u062a\u0631\u0633\u06cc \u0628\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062d\u0633\u0627\u0628\u062f\u0627\u0631\u06cc \u0627\u0632 \u0637\u0631\u06cc\u0642 API \u0645\u0631\u0628\u0648\u0637\u0647 \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u06cc\u06a9 \u0627\u06cc\u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0628\u0627 \u0647\u0645\u0627\u0646 \u0634\u0646\u0627\u0633\u0647 \u06a9\u0627\u0631\u0628\u0631\u06cc \u0633\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u067e\u0633 \u0627\u0632 \u0627\u062a\u0645\u0627\u0645 \u0647\u0645\u0647 \u0645\u0631\u0627\u062d\u0644\u060c \u067e\u06cc\u0627\u0645 \u0646\u0647\u0627\u06cc\u06cc \u062f\u0631 \u067e\u0648\u0631\u062a\u0627\u0644 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631 \u0648 \u06a9\u0627\u0631\u0645\u0646\u062f \u0646\u0645\u0627\u06cc\u0634 \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u00ab\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0634\u0645\u0627 \u062a\u06a9\u0645\u06cc\u0644 \u0634\u062f\u00bb.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646 \u0633\u0646\u0627\u0631\u06cc\u0648 \u0647\u06cc\u0686\u200c\u06a9\u0633 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062f\u0633\u062a\u06cc \u062a\u06cc\u06a9\u062a\u200c\u0647\u0627 \u0631\u0627 \u062c\u0627\u0628\u0647\u200c\u062c\u0627 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0647\u0645\u0647\u200c\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u2013 \u0627\u0632 \u062b\u0628\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u0627 \u062a\u062d\u0648\u06cc\u0644 \u06a9\u0627\u0645\u0644 \u0633\u0631\u0648\u06cc\u0633 \u2013 \u062a\u0648\u0633\u0637 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0648 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0647\u0645\u0627\u0647\u0646\u06af \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u062a\u06cc\u062c\u0647: \u0632\u0645\u0627\u0646 \u062a\u062d\u0648\u06cc\u0644 \u0633\u0631\u0648\u06cc\u0633 \u0627\u0632 \u0686\u0646\u062f \u0631\u0648\u0632 \u0628\u0647 \u0686\u0646\u062f \u0633\u0627\u0639\u062a \u06a9\u0627\u0647\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f\u060c \u062e\u0637\u0627\u0647\u0627\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u062a\u0642\u0631\u06cc\u0628\u0627\u064b \u062d\u0630\u0641 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0648 \u062a\u062c\u0631\u0628\u0647\u200c\u06cc \u0645\u062f\u06cc\u0631 \u0648 \u06a9\u0627\u0631\u0645\u0646\u062f \u062c\u062f\u06cc\u062f \u0628\u0647\u0628\u0648\u062f \u0686\u0634\u0645\u06af\u06cc\u0631\u06cc \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-orchestration-\u062f\u0631-itil-4\">Orchestration \u062f\u0631 ITIL 4 <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u06f1. \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u06cc\u0639\u0646\u06cc \u062d\u0630\u0641 \u0627\u0635\u0637\u06a9\u0627\u06a9 \u0627\u0632 \u0632\u0646\u062c\u06cc\u0631\u0647\u200c\u06cc \u062e\u062f\u0645\u062a.<br>\u06f2. \u062c\u0627\u06cc\u06cc \u06a9\u0647 \u0627\u0646\u0633\u0627\u0646\u200c\u0647\u0627 \u06a9\u0646\u062f\u0646\u062f\u060c \u0645\u0627\u0634\u06cc\u0646\u200c\u0647\u0627 \u0628\u0627\u06cc\u062f \u0647\u0645\u0627\u0647\u0646\u06af \u0634\u0648\u0646\u062f.<br>\u06f3. \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0645\u06cc\u200c\u0641\u0647\u0645\u062f \u0686\u0647 \u0628\u0627\u06cc\u062f \u0627\u062c\u0631\u0627 \u0634\u0648\u062f.<br>\u06f4. \u0628\u062f\u0648\u0646 \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646\u060c \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646\u200c\u0647\u0627 \u062c\u0632\u06cc\u0631\u0647\u200c\u0627\u0646\u062f \u0646\u0647 \u0634\u0628\u06a9\u0647.<br>\u06f5. \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0645\u063a\u0632 \u067e\u0634\u062a\u200c\u0635\u062d\u0646\u0647\u200c\u06cc \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0627\u0633\u062a.<br>\u06f6. \u0647\u0631\u062c\u0627 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u062f\u0631 \u0633\u06a9\u0648\u062a \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u060c \u0631\u062f\u0651\u06cc \u0627\u0632 \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0647\u0633\u062a.<br>\u06f7. \u062f\u0631 ITIL4\u060c \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u0632\u0628\u0627\u0646 \u0645\u0634\u062a\u0631\u06a9 \u0627\u0646\u0633\u0627\u0646 \u0648 \u0645\u0627\u0634\u06cc\u0646 \u0627\u0633\u062a.<br>\u06f8. \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0627\u0631\u06a9\u0633\u062a\u0631\u0647 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0647\u0646\u0648\u0632 \u062f\u0631 \u0639\u0635\u0631 \u062f\u0633\u062a\u0648\u0631\u0647\u0627\u06cc \u062f\u0633\u062a\u06cc \u0632\u0646\u062f\u06af\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f.<br>\u06f9. \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u06cc\u0639\u0646\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0628\u06cc\u200c\u0648\u0642\u0641\u0647\u200c\u06cc \u0627\u0631\u0632\u0634\u060c \u0646\u0647 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u06a9\u0627\u0631\u0647\u0627\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631.<br>\u06f1\u06f0. \u0622\u06cc\u0646\u062f\u0647\u200c\u06cc IT \u0628\u0647\u200c\u062f\u0633\u062a \u06a9\u0633\u0627\u0646\u06cc\u200c\u0633\u062a \u06a9\u0647 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0631\u0627 \u0628\u0647\u062a\u0631 \u0627\u0632 \u06a9\u0646\u062a\u0631\u0644 \u0645\u06cc\u200c\u0641\u0647\u0645\u0646\u062f.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u062c\u0646\u0628\u0647<\/th><th>\u062a\u0648\u0636\u06cc\u062d<\/th><\/tr><\/thead><tbody><tr><td><strong>\u0646\u0648\u0639 \u0645\u0641\u0647\u0648\u0645<\/strong><\/td><td>\u062c\u0632\u0626\u06cc \u0627\u0632 Automation \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4 SVS<\/td><\/tr><tr><td><strong>\u062c\u0627\u06cc\u06af\u0627\u0647 \u062f\u0631 Value Chain<\/strong><\/td><td>\u062f\u0631 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc <em>Plan, Design &amp; Transition, Obtain\/Build, Deliver &amp; Support<\/em><\/td><\/tr><tr><td><strong>\u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 Practices<\/strong><\/td><td>Change, Deployment, Request Fulfilment, Incident, Monitoring, Asset<\/td><\/tr><tr><td><strong>\u0647\u062f\u0641 \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/td><td>\u0627\u0631\u0627\u0626\u0647\u200c\u06cc \u062e\u062f\u0645\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u060c \u0633\u0631\u06cc\u0639\u060c \u0648 \u0628\u062f\u0648\u0646 \u0627\u0635\u0637\u06a9\u0627\u06a9 \u0628\u0627 \u06a9\u0645\u062a\u0631\u06cc\u0646 \u0645\u062f\u0627\u062e\u0644\u0647 \u0627\u0646\u0633\u0627\u0646\u06cc<\/td><\/tr><tr><td><strong>\u067e\u0627\u06cc\u0647 \u0646\u0638\u0631\u06cc<\/strong><\/td><td>\u0627\u0635\u0644 \u0631\u0627\u0647\u0646\u0645\u0627\u06cc ITIL: <em>Optimize and Automate<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u062f\u0631 ITIL4\u060c \u0645\u0641\u0647\u0648\u0645 Orchestration (\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646) \u06cc\u06a9\u06cc \u0627\u0632 \u0645\u0641\u0627\u0647\u06cc\u0645 \u06a9\u0644\u06cc\u062f\u06cc \u062f\u0631 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u0631\u0627\u0626\u0647\u200c\u06cc \u062e\u062f\u0645\u0627\u062a \u0645\u062f\u0631\u0646 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a. \u0628\u0647\u200c\u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647\u060c \u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646 \u06cc\u0639\u0646\u06cc \u0647\u0645\u0627\u0647\u0646\u06af\u200c\u0633\u0627\u0632\u06cc \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648 \u0647\u0648\u0634\u0645\u0646\u062f \u0686\u0646\u062f\u06cc\u0646 \u0641\u0639\u0627\u0644\u06cc\u062a\u060c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-58","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=58"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}