{"id":57,"date":"2025-10-30T08:54:04","date_gmt":"2025-10-30T08:54:04","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%da%a9%d9%84%d9%85%d8%a7%d8%aa-%da%a9%d9%84%db%8c%d8%af%db%8c-itil4-%d8%b3%d8%b7%d8%ad-%d9%be%db%8c%d8%b4%d8%b1%d9%81%d8%aa%d9%87\/"},"modified":"2025-10-30T08:54:04","modified_gmt":"2025-10-30T08:54:04","slug":"%da%a9%d9%84%d9%85%d8%a7%d8%aa-%da%a9%d9%84%db%8c%d8%af%db%8c-itil4-%d8%b3%d8%b7%d8%ad-%d9%be%db%8c%d8%b4%d8%b1%d9%81%d8%aa%d9%87","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%da%a9%d9%84%d9%85%d8%a7%d8%aa-%da%a9%d9%84%db%8c%d8%af%db%8c-itil4-%d8%b3%d8%b7%d8%ad-%d9%be%db%8c%d8%b4%d8%b1%d9%81%d8%aa%d9%87\/","title":{"rendered":"\u06a9\u0644\u0645\u0627\u062a \u06a9\u0644\u06cc\u062f\u06cc ITIL4 \u0633\u0637\u062d \u067e\u06cc\u0634\u0631\u0641\u062a\u0647"},"content":{"rendered":"\n

\u0648\u0627\u0698\u0647\u200c\u0646\u0627\u0645\u0647 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 ITIL 4<\/strong> \u0628\u0631\u0627\u06cc \u0645\u0631\u0648\u0631 \u0633\u0631\u06cc\u0639 \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a\u06cc \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u0645\u0628\u0627\u062d\u062b Service Value System\u060c Governance\u060c Value Stream\u060c Practices\u060c Metrics \u0648 Experience \u0632\u06cc\u0627\u062f \u062a\u06a9\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n\n\n\n

English Term<\/strong><\/th>\u0639\u0646\u0648\u0627\u0646 \u06a9\u0644\u06cc\u062f\u0648\u0627\u0698\u0647 \u062a\u062e\u0635\u0635\u06cc<\/strong><\/th><\/tr><\/thead>
Service Value System (SVS)<\/a><\/strong><\/td>\u0633\u06cc\u0633\u062a\u0645 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
Service Value Chain (SVC)<\/a><\/strong><\/td>\u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
Value Stream<\/a><\/strong><\/td>\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634<\/td><\/tr>
Co-Creation of Value<\/a><\/strong><\/td>\u0647\u0645\u200c\u0622\u0641\u0631\u06cc\u0646\u06cc \u0627\u0631\u0632\u0634<\/td><\/tr>
Governance<\/a><\/strong><\/td>\u062d\u0627\u06a9\u0645\u06cc\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<\/td><\/tr>
Continual Improvement Model (CIM)<\/td>\u0645\u062f\u0644 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/td><\/tr>
Guiding Principles<\/td>\u0627\u0635\u0648\u0644 \u0631\u0627\u0647\u0646\u0645\u0627<\/td><\/tr>
Service Portfolio Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0628\u062f \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
Outcome<\/td>\u067e\u06cc\u0627\u0645\u062f \u06cc\u0627 \u0646\u062a\u06cc\u062c\u0647 \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631<\/td><\/tr>
Output<\/td>\u062e\u0631\u0648\u062c\u06cc \u0642\u0627\u0628\u0644 \u062a\u062d\u0648\u06cc\u0644<\/td><\/tr>
Digital Transformation Strategy<\/td>\u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644<\/td><\/tr>
Agile Governance<\/td>\u062d\u0627\u06a9\u0645\u06cc\u062a \u0686\u0627\u0628\u06a9<\/td><\/tr>
Design Thinking<\/td>\u062a\u0641\u06a9\u0631 \u0637\u0631\u0627\u062d\u06cc<\/td><\/tr>
DevOps Culture<\/td>\u0641\u0631\u0647\u0646\u06af DevOps<\/td><\/tr>
Site Reliability Engineering (SRE)<\/td>\u0645\u0647\u0646\u062f\u0633\u06cc \u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0633\u0627\u06cc\u062a<\/td><\/tr>
Chaos Engineering<\/td>\u0645\u0647\u0646\u062f\u0633\u06cc \u0622\u0634\u0648\u0628<\/td><\/tr>
Change Enablement<\/a><\/td>\u062a\u0648\u0627\u0646\u0645\u0646\u062f\u0633\u0627\u0632\u06cc \u062a\u063a\u06cc\u06cc\u0631<\/td><\/tr>
Incident Management<\/a><\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f<\/td><\/tr>
Major Incident Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f \u0628\u062d\u0631\u0627\u0646\u06cc<\/td><\/tr>
Problem Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0633\u0626\u0644\u0647<\/td><\/tr>
Root Cause Analysis (RCA)<\/a><\/td>\u062a\u062d\u0644\u06cc\u0644 \u0639\u0644\u062a \u0631\u06cc\u0634\u0647\u200c\u0627\u06cc<\/td><\/tr>
Service Configuration Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u06cc\u06a9\u0631\u0628\u0646\u062f\u06cc \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
Configuration Management Database (CMDB)<\/td>\u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u062f\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u06cc\u06a9\u0631\u0628\u0646\u062f\u06cc<\/td><\/tr>
Knowledge Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0627\u0646\u0634<\/td><\/tr>
Availability Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0633\u062a\u0631\u0633\u200c\u067e\u0630\u06cc\u0631\u06cc<\/td><\/tr>
Capacity and Performance Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0638\u0631\u0641\u06cc\u062a \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f<\/td><\/tr>
Information Security Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0645\u0646\u06cc\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/td><\/tr>
Key Performance Indicator (KPI)<\/td>\u0634\u0627\u062e\u0635 \u06a9\u0644\u06cc\u062f\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f<\/td><\/tr>
Critical Success Factor (CSF)<\/a><\/strong><\/td>\u0639\u0627\u0645\u0644 \u062d\u06cc\u0627\u062a\u06cc \u0645\u0648\u0641\u0642\u06cc\u062a<\/td><\/tr>
Outcome-based Metrics<\/td>\u0633\u0646\u062c\u0647\u200c\u0647\u0627\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u067e\u06cc\u0627\u0645\u062f<\/td><\/tr>
Risk Appetite<\/td>\u0627\u0634\u062a\u0647\u0627\u06cc \u0631\u06cc\u0633\u06a9<\/td><\/tr>
Risk Tolerance<\/td>\u062a\u062d\u0645\u0644 \u0631\u06cc\u0633\u06a9<\/td><\/tr>
Compliance Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0646\u0637\u0628\u0627\u0642<\/td><\/tr>
Business Continuity<\/a><\/td>\u062a\u062f\u0627\u0648\u0645 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><\/tr>
Service Resilience<\/td>\u062a\u0627\u0628\u200c\u0622\u0648\u0631\u06cc \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
AIOps<\/a><\/strong><\/td>\u0647\u0648\u0634 \u0645\u0635\u0646\u0648\u0639\u06cc \u062f\u0631 \u0639\u0645\u0644\u06cc\u0627\u062a IT<\/td><\/tr>
Observability<\/td>\u0645\u0634\u0627\u0647\u062f\u0647\u200c\u067e\u0630\u06cc\u0631\u06cc<\/td><\/tr>
Monitoring<\/td>\u067e\u0627\u06cc\u0634<\/td><\/tr>
Automation<\/td>\u062e\u0648\u062f\u06a9\u0627\u0631\u0633\u0627\u0632\u06cc<\/td><\/tr>
Orchestration<\/a><\/strong><\/td>\u0627\u0631\u06a9\u0633\u062a\u0631\u0627\u0633\u06cc\u0648\u0646<\/td><\/tr>
Continual Learning Culture<\/td>\u0641\u0631\u0647\u0646\u06af \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0645\u0633\u062a\u0645\u0631<\/td><\/tr>
Service Financial Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0627\u0644\u06cc \u062e\u062f\u0645\u0627\u062a<\/td><\/tr>
Supplier Management<\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646<\/td><\/tr>
Relationship Management<\/a><\/td>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u0648\u0627\u0628\u0637<\/td><\/tr>
Service Desk<\/td>\u0645\u06cc\u0632 \u062e\u062f\u0645\u062a<\/td><\/tr>
Metrics Hierarchy<\/td>\u0633\u0644\u0633\u0644\u0647\u200c\u0645\u0631\u0627\u062a\u0628 \u0633\u0646\u062c\u0647\u200c\u0647\u0627<\/td><\/tr>
IT Governance Framework<\/td>\u0686\u0627\u0631\u0686\u0648\u0628 \u062d\u0627\u06a9\u0645\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/td><\/tr>
Enterprise Architecture Alignment<\/td>\u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u0633\u0627\u0632\u06cc \u0645\u0639\u0645\u0627\u0631\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u06cc<\/td><\/tr>
Service Experience<\/td>\u062a\u062c\u0631\u0628\u0647 \u062e\u062f\u0645\u062a<\/td><\/tr>
Experience Level Agreement (XLA)<\/a><\/strong><\/td>\u062a\u0648\u0627\u0641\u0642\u200c\u0646\u0627\u0645\u0647 \u0633\u0637\u062d \u062a\u062c\u0631\u0628\u0647<\/td><\/tr>
Continual Improvement Register (CIR)<\/a><\/strong><\/td>\u062b\u0628\u062a\u200c\u0646\u0627\u0645\u0647 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/td><\/tr>
Value Stream Optimization<\/td>\u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u0627\u06cc\u0646 \u0641\u0647\u0631\u0633\u062a \u06cc\u06a9 Glossary \u0622\u0645\u0648\u0632\u0634\u06cc \u0627\u0633\u062a\u061b \u0628\u0631\u062e\u06cc \u0648\u0627\u0698\u0647\u200c\u0647\u0627 \u0645\u0627\u0646\u0646\u062f SRE\u060c Chaos Engineering\u060c AIOps \u0648 XLA \u0645\u0641\u0627\u0647\u06cc\u0645 \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u0627\u06a9\u0648\u0633\u06cc\u0633\u062a\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a\u200c\u0627\u0646\u062f \u0648 \u0627\u0644\u0632\u0627\u0645\u0627\u064b \u0646\u0627\u0645 \u06cc\u06a9 Practice \u0631\u0633\u0645\u06cc ITIL 4 \u0646\u06cc\u0633\u062a\u0646\u062f.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0648\u0627\u0698\u0647\u200c\u0646\u0627\u0645\u0647 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 ITIL 4 \u0628\u0631\u0627\u06cc \u0645\u0631\u0648\u0631 \u0633\u0631\u06cc\u0639 \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a\u06cc \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u0645\u0628\u0627\u062d\u062b Service Value System\u060c Governance\u060c Value Stream\u060c Practices\u060c Metrics \u0648 Experience \u0632\u06cc\u0627\u062f \u062a\u06a9\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. English Term \u0639\u0646\u0648\u0627\u0646 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-57","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/57\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=57"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=57"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}