{"id":52,"date":"2025-08-02T12:04:31","date_gmt":"2025-08-02T12:04:31","guid":{"rendered":"https:\/\/medanet.ir\/itil\/12417-2\/"},"modified":"2026-09-26T10:58:48","modified_gmt":"2026-09-26T08:58:48","slug":"12417-2","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/12417-2\/","title":{"rendered":"\u0627\u0628\u0632\u0627\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0648 \u0642\u062f\u0631\u062a\u0645\u0646\u062f SIPOC \u062f\u0631 ITIL"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/medanet.ir\/12436\/\">SIPOC <\/a><\/strong>\u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0633\u0627\u062f\u0647 \u0648 \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u062a\u062c\u0632\u06cc\u0647\u200c\u0648\u062a\u062d\u0644\u06cc\u0644 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. <strong>SIPOC<\/strong> \u0646\u062e\u0633\u062a\u06cc\u0646 \u0628\u0627\u0631 \u062f\u0631 <strong>\u062f\u0647\u0647 1980<\/strong> \u062f\u0631 \u0642\u0627\u0644\u0628 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062f\u0631 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0635\u0646\u0639\u062a\u06cc \u0645\u0639\u0631\u0641\u06cc \u0634\u062f\u060c \u0633\u067e\u0633 \u062a\u0648\u0633\u0637 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc <strong>Six Sigma<\/strong> \u0648 <strong>Total Quality Management (TQM)<\/strong> \u06af\u0633\u062a\u0631\u0634 \u06cc\u0627\u0641\u062a.<br>\u0628\u0639\u062f\u0647\u0627 \u062f\u0631 <strong>Lean Management<\/strong> \u0648 \u0686\u0627\u0631\u0686\u0648\u0628\u200c\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f <strong>ITIL<\/strong>\u060c <strong>COBIT<\/strong> \u0648 <strong>BPM<\/strong> \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0627\u0628\u0632\u0627\u0631 \u067e\u0627\u06cc\u0647 \u0628\u0631\u0627\u06cc \u062f\u0631\u06a9 \u0633\u0631\u06cc\u0639 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0634\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631 \u0628\u0647 \u0634\u06a9\u0644 \u062c\u062f\u0648\u0644\u06cc \u0627\u0633\u062a \u06a9\u0647 \u067e\u0646\u062c \u0639\u0646\u0635\u0631 \u06a9\u0644\u06cc\u062f\u06cc \u06cc\u06a9 \u0641\u0631\u0627\u06cc\u0646\u062f \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u062e\u0641\u0641-sipoc\">\u0645\u062e\u0641\u0641 SIPOC:<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u062d\u0631\u0641<\/th><th>\u0645\u0639\u0646\u06cc<\/th><\/tr><\/thead><tbody><tr><td><strong>S<\/strong><\/td><td>Suppliers (\u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646)<\/td><\/tr><tr><td><strong>I<\/strong><\/td><td>Inputs (\u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627)<\/td><\/tr><tr><td><strong>P<\/strong><\/td><td>Process (\u0641\u0631\u0627\u06cc\u0646\u062f)<\/td><\/tr><tr><td><strong>O<\/strong><\/td><td>Outputs (\u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627)<\/td><\/tr><tr><td><strong>C<\/strong><\/td><td>Customers (\u0645\u0634\u062a\u0631\u06cc\u0627\u0646)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u06a9\u0627\u0631\u0628\u0631\u062f-sipoc\">\u06a9\u0627\u0631\u0628\u0631\u062f SIPOC<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062f\u0631\u06a9 \u0633\u0631\u06cc\u0639 \u0648 \u0633\u0627\u062f\u0647 \u0627\u0632 \u06cc\u06a9 \u0641\u0631\u0627\u06cc\u0646\u062f \u067e\u06cc\u0634 \u0627\u0632 \u062a\u062d\u0644\u06cc\u0644 \u0639\u0645\u06cc\u0642\u200c\u062a\u0631<\/li>\n\n\n\n<li>\u0634\u0641\u0627\u0641\u200c\u0633\u0627\u0632\u06cc \u0631\u0648\u0627\u0628\u0637 \u0628\u06cc\u0646 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0641\u0631\u0627\u06cc\u0646\u062f<\/li>\n\n\n\n<li>\u0627\u0628\u0632\u0627\u0631 \u0631\u0627\u06cc\u062c \u062f\u0631 \u0645\u062a\u062f\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc <strong>Six Sigma<\/strong>\u060c <strong>Lean<\/strong> \u0648 <strong>BPM<\/strong><\/li>\n\n\n\n<li>\u06a9\u0645\u06a9 \u0628\u0647 \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0628\u0631\u0627\u06cc \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u06cc\u0627 \u0637\u0631\u0627\u062d\u06cc \u0645\u062c\u062f\u062f<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u062d\u0648\u0632\u0647 \u0627\u0633\u062a\u0641\u0627\u062f\u0647<\/th><th>\u06a9\u0627\u0631\u0628\u0631\u062f \u0639\u0645\u0644\u06cc<\/th><\/tr><\/thead><tbody><tr><td> <strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITSM\/ITIL)<\/strong><\/td><td>\u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 (As-Is)\u060c \u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f (To-Be)\u060c \u062a\u062d\u0644\u06cc\u0644 \u0634\u06a9\u0627\u0641 (Gap Analysis)<\/td><\/tr><tr><td> <strong>\u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 (BPI)<\/strong><\/td><td>\u0633\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u060c \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06af\u0644\u0648\u06af\u0627\u0647\u060c \u0645\u0634\u062e\u0635 \u06a9\u0631\u062f\u0646 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u06cc\u0646 \u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u062a\u06cc\u0645\u200c\u0647\u0627<\/td><\/tr><tr><td> <strong>\u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc Six Sigma \u06cc\u0627 Lean<\/strong><\/td><td>\u062a\u0639\u0631\u06cc\u0641 \u062f\u0642\u06cc\u0642 \u0641\u0631\u0627\u06cc\u0646\u062f \u062f\u0631 \u0645\u0631\u062d\u0644\u0647 Define (DMAIC)\u060c \u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc<\/td><\/tr><tr><td> <strong>\u0622\u0645\u0648\u0632\u0634 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u0648 \u0627\u0646\u062a\u0642\u0627\u0644 \u062f\u0627\u0646\u0634<\/strong><\/td><td>\u0627\u0631\u0627\u0626\u0647 \u062a\u0635\u0648\u06cc\u0631 \u0633\u0627\u062f\u0647 \u0648 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0627\u0632 \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u062f\u0631 \u0642\u0627\u0644\u0628 \u06cc\u06a9 \u062c\u062f\u0648\u0644 \u0642\u0627\u0628\u0644 \u0641\u0647\u0645<\/td><\/tr><tr><td> <strong>\u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627 \u0648 \u0645\u0645\u06cc\u0632\u06cc\u200c\u0647\u0627 (ISO, ITIL Audit)<\/strong><\/td><td>\u062b\u0628\u062a \u0633\u0627\u062e\u062a\u0627\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0628\u0631\u0627\u06cc \u0627\u0646\u0637\u0628\u0627\u0642 \u0628\u0627 \u0627\u0644\u0632\u0627\u0645\u0627\u062a \u0645\u0645\u06cc\u0632\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0646\u0645\u0648\u0646\u0647-\u062c\u062f\u0648\u0644-sipoc-\u0645\u062b\u0644\u0627-\u0628\u0631\u0627\u06cc-\u0641\u0631\u0627\u06cc\u0646\u062f-\u067e\u0631\u062f\u0627\u0632\u0634-\u0633\u0641\u0627\u0631\u0634\"> \u0646\u0645\u0648\u0646\u0647 \u062c\u062f\u0648\u0644 SIPOC (\u0645\u062b\u0644\u0627\u064b \u0628\u0631\u0627\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f &#8220;\u067e\u0631\u062f\u0627\u0632\u0634 \u0633\u0641\u0627\u0631\u0634&#8221;):<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Suppliers (\u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646)<\/th><th>Inputs (\u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627)<\/th><th>Process (\u0641\u0631\u0627\u06cc\u0646\u062f)<\/th><th>Outputs (\u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627)<\/th><th>Customers (\u0645\u0634\u062a\u0631\u06cc\u0627\u0646)<\/th><\/tr><\/thead><tbody><tr><td>\u0645\u0634\u062a\u0631\u06cc\u060c \u0627\u0646\u0628\u0627\u0631\u060c \u0633\u06cc\u0633\u062a\u0645 \u0641\u0631\u0648\u0634<\/td><td>\u0633\u0641\u0627\u0631\u0634 \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u0648\u062c\u0648\u062f\u06cc \u06a9\u0627\u0644\u0627\u060c \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u067e\u0631\u062f\u0627\u062e\u062a<\/td><td>\u0628\u0631\u0631\u0633\u06cc \u0633\u0641\u0627\u0631\u0634\u060c \u062a\u0623\u06cc\u06cc\u062f \u067e\u0631\u062f\u0627\u062e\u062a\u060c \u0627\u0631\u0633\u0627\u0644 \u06a9\u0627\u0644\u0627<\/td><td>\u0633\u0641\u0627\u0631\u0634 \u0627\u0631\u0633\u0627\u0644\u200c\u0634\u062f\u0647\u060c \u0641\u0627\u06a9\u062a\u0648\u0631<\/td><td>\u0645\u0634\u062a\u0631\u06cc\u060c \u062d\u0633\u0627\u0628\u062f\u0627\u0631\u06cc\u060c \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0632\u0627\u06cc\u0627\u06cc-\u0627\u0633\u062a\u0641\u0627\u062f\u0647-\u0627\u0632-sipoc\"> \u0645\u0632\u0627\u06cc\u0627\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 SIPOC<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u06cc\u062c\u0627\u062f \u062f\u06cc\u062f \u06a9\u0644\u06cc \u0627\u0632 \u0641\u0631\u0627\u06cc\u0646\u062f \u0628\u062f\u0648\u0646 \u0648\u0631\u0648\u062f \u0628\u0647 \u062c\u0632\u0626\u06cc\u0627\u062a \u0641\u0646\u06cc<\/li>\n\n\n\n<li>\u06a9\u0645\u06a9 \u0628\u0647 \u0647\u0645\u0631\u0627\u0633\u062a\u0627\u0633\u0627\u0632\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627 \u0648 \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646<\/li>\n\n\n\n<li>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627 \u06cc\u0627 \u0646\u0627\u0647\u0645\u0627\u0647\u0646\u06af\u06cc\u200c\u0647\u0627 \u0645\u06cc\u0627\u0646 \u0628\u062e\u0634\u200c\u0647\u0627<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"> \u0627\u0628\u0632\u0627\u0631 <strong>SIPOC<\/strong> \u062f\u0631 <strong>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f \u0648 \u062a\u0639\u06cc\u06cc\u0646 \u0628\u0644\u0648\u063a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (IT Maturity Assessment)<\/strong> \u0646\u0642\u0634 \u06a9\u0644\u06cc\u062f\u06cc \u0627\u06cc\u0641\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0645\u062e\u0635\u0648\u0635\u0627\u064b \u062f\u0631 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL 4 \u06cc\u0627 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a IT. \u062f\u0631 \u0627\u062f\u0627\u0645\u0647 \u0645\u0627 \u062f\u0631 \u0645\u062f\u0627\u0646\u062a \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645 \u062f\u0642\u06cc\u0642\u0627\u064b \u0686\u0637\u0648\u0631 \u0627\u0632 SIPOC \u062f\u0631 \u0627\u06cc\u0646 \u0641\u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0628\u0627 \u06cc\u06a9 \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc \u0648 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc:<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u062c\u062f\u0648\u0644-\u0645\u0642\u0627\u06cc\u0633\u0647-sipoc-\u0648-\u0645\u0627\u062a\u0631\u06cc\u0633-raci\"> \u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 SIPOC  \u0648 \u0645\u0627\u062a\u0631\u06cc\u0633 RACI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u062f\u0627\u0645\u0647 \u06cc\u06a9 <strong>\u062c\u062f\u0648\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 \u062c\u0627\u0645\u0639 \u0628\u06cc\u0646 SIPOC \u0648 <a href=\"https:\/\/medanet.ir\/8569\/\">RACI<\/a><\/strong> \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645 \u06a9\u0647 \u062a\u0641\u0627\u0648\u062a\u200c\u0647\u0627\u060c \u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u060c \u0648 \u0646\u0642\u0627\u0637 \u0642\u0648\u062a \u0647\u0631 \u0627\u0628\u0632\u0627\u0631 \u0631\u0627 \u0628\u0647\u200c\u0631\u0648\u0634\u0646\u06cc \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0645\u0639\u06cc\u0627\u0631 \u0645\u0642\u0627\u06cc\u0633\u0647<\/th><th><strong>SIPOC<\/strong><\/th><th><strong>RACI Matrix<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u0645\u062e\u0641\u0641 \u0686\u06cc\u0633\u062a\u061f<\/strong><\/td><td>Supplier \u2013 Input \u2013 Process \u2013 Output \u2013 Customer<\/td><td>Responsible \u2013 Accountable \u2013 Consulted \u2013 Informed<\/td><\/tr><tr><td><strong>\u0647\u062f\u0641 \u0627\u0635\u0644\u06cc<\/strong><\/td><td>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u0646\u0645\u0627\u06cc\u0634 \u0633\u0627\u062e\u062a\u0627\u0631 \u06a9\u0644\u06cc \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f<\/td><td>\u062a\u0639\u06cc\u06cc\u0646 \u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627 \u062f\u0631 \u0627\u062c\u0631\u0627\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f<\/td><\/tr><tr><td><strong>\u062a\u0645\u0631\u06a9\u0632 \u0627\u0628\u0632\u0627\u0631<\/strong><\/td><td>\u062e\u0648\u062f <strong>\u0641\u0631\u0622\u06cc\u0646\u062f<\/strong> \u0648 \u062a\u0639\u0627\u0645\u0644 \u0628\u06cc\u0646 \u0648\u0631\u0648\u062f\u06cc\/\u062e\u0631\u0648\u062c\u06cc<\/td><td><strong>\u0646\u0642\u0634 \u0627\u0641\u0631\u0627\u062f\/\u062a\u06cc\u0645\u200c\u0647\u0627<\/strong> \u062f\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f<\/td><\/tr><tr><td><strong>\u0633\u0637\u062d \u0646\u0645\u0627\u06cc\u0634<\/strong><\/td><td>High-Level (\u06a9\u0644\u0627\u0646\u200c\u0646\u0645\u0627)<\/td><td>\u0646\u0642\u0634\u200c\u0645\u062d\u0648\u0631 \u0648 \u062c\u0632\u0626\u06cc\u200c\u062a\u0631<\/td><\/tr><tr><td><strong>\u0646\u0645\u0627\u06cc\u0634 \u0645\u0631\u0627\u062d\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f<\/strong><\/td><td>\u0628\u0647\u200c\u0635\u0648\u0631\u062a \u06a9\u0644\u06cc \u0648 \u0628\u0644\u0648\u06a9\u06cc<\/td><td>\u062f\u0631 \u062c\u062f\u0648\u0644 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/td><\/tr><tr><td><strong>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646<\/strong><\/td><td>\u0628\u0647\u200c\u0635\u0648\u0631\u062a &#8220;Supplier&#8221; \u0648 &#8220;Customer&#8221;<\/td><td>\u0627\u0632 \u0637\u0631\u06cc\u0642 \u062a\u0639\u06cc\u06cc\u0646 \u0627\u0641\u0631\u0627\u062f \u062f\u0631 \u0646\u0642\u0634\u200c\u0647\u0627\u06cc R\u060c A\u060c C\u060c I<\/td><\/tr><tr><td><strong>\u062e\u0631\u0648\u062c\u06cc \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/td><td>\u062c\u062f\u0648\u0644 \u06cc\u0627 \u062f\u06cc\u0627\u06af\u0631\u0627\u0645 \u0633\u0627\u062f\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f<\/td><td>\u062c\u062f\u0648\u0644 \u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/td><\/tr><tr><td><strong>\u0633\u0627\u062f\u06af\u06cc \u062f\u0631 \u0641\u0647\u0645<\/strong><\/td><td>\u0628\u0633\u06cc\u0627\u0631 \u0633\u0627\u062f\u0647 \u0648 \u0642\u0627\u0628\u0644 \u0641\u0647\u0645 \u0628\u0631\u0627\u06cc \u0647\u0645\u0647<\/td><td>\u0646\u06cc\u0627\u0632 \u0628\u0647 \u06a9\u0645\u06cc \u062a\u0648\u0636\u06cc\u062d \u0628\u0631\u0627\u06cc \u062a\u0641\u0627\u0648\u062a R\/A\/C\/I<\/td><\/tr><tr><td><strong>\u0645\u0648\u0627\u0631\u062f \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0631\u0627\u06cc\u062c<\/strong><\/td><td>\u0641\u0627\u0632 \u062a\u062d\u0644\u06cc\u0644 \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f\u060c \u0634\u0631\u0648\u0639 \u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f<\/td><td>\u0641\u0627\u0632 \u062a\u0639\u0631\u06cc\u0641 \u0648\u0638\u0627\u06cc\u0641 \u0648 \u0633\u0627\u062e\u062a\u0627\u0631 \u062a\u06cc\u0645\u06cc \u062f\u0631 \u0627\u062c\u0631\u0627\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f<\/td><\/tr><tr><td><strong>\u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc\u061f<\/strong><\/td><td>\u0628\u0644\u0647 \u2013 \u0628\u0631\u0627\u06cc \u062f\u0631\u06a9 \u0633\u0631\u06cc\u0639 \u062c\u0631\u06cc\u0627\u0646 \u0641\u0631\u0627\u06cc\u0646\u062f<\/td><td>\u0628\u0644\u0647 \u2013 \u0628\u0631\u0627\u06cc \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/td><\/tr><tr><td><strong>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0627\u06cc\u0646\u062f\u061f<\/strong><\/td><td>\u0628\u0644\u0647 \u2013 \u0628\u0627 \u0646\u0634\u0627\u0646\u200c\u062f\u0627\u062f\u0646 \u0639\u062f\u0645 \u062a\u0637\u0627\u0628\u0642 \u062f\u0631 \u0648\u0631\u0648\u062f\u06cc\/\u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627<\/td><td>\u0628\u0644\u0647 \u2013 \u0628\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u062a\u062f\u0627\u062e\u0644 \u06cc\u0627 \u0627\u0628\u0647\u0627\u0645 \u0646\u0642\u0634\u200c\u0647\u0627<\/td><\/tr><tr><td><strong>\u0646\u0645\u0648\u0646\u0647 \u0627\u0628\u0632\u0627\u0631 \u0637\u0631\u0627\u062d\u06cc<\/strong><\/td><td>Excel, Word, Visio, Draw.io<\/td><td>Excel, RACI templates, PowerPoint<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0686\u0647-\u0632\u0645\u0627\u0646\u06cc-\u0627\u0632-\u0647\u0631-\u0627\u0628\u0632\u0627\u0631-\u0627\u0633\u062a\u0641\u0627\u062f\u0647-\u06a9\u0646\u06cc\u0645\"> \u0686\u0647 \u0632\u0645\u0627\u0646\u06cc \u0627\u0632 \u0647\u0631 \u0627\u0628\u0632\u0627\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0632 <strong>SIPOC<\/strong> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646 \u0627\u06af\u0631:\n<ul class=\"wp-block-list\">\n<li>\u062a\u0627\u0632\u0647 \u067e\u0631\u0648\u0698\u0647\u200c\u06cc \u062a\u062d\u0644\u06cc\u0644 \u06cc\u0627 \u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f \u0631\u0627 \u0634\u0631\u0648\u0639 \u06a9\u0631\u062f\u06cc<\/li>\n\n\n\n<li>\u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc \u062f\u06cc\u062f \u06a9\u0644\u06cc \u0627\u0632 \u062c\u0631\u06cc\u0627\u0646 \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u067e\u06cc\u062f\u0627 \u06a9\u0646\u06cc<\/li>\n\n\n\n<li>\u062f\u0646\u0628\u0627\u0644 \u0645\u0633\u062a\u0646\u062f \u06a9\u0631\u062f\u0646 \u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627\u060c \u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627 \u0648 \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646 \u0647\u0633\u062a\u06cc<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u0627\u0632 <strong>RACI<\/strong> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646 \u0627\u06af\u0631:\n<ul class=\"wp-block-list\">\n<li>\u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u0634\u062e\u0635 \u0634\u062f\u0647 \u0648 \u062d\u0627\u0644\u0627 \u0628\u0627\u06cc\u062f <strong>\u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/strong> \u0631\u0627 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc<\/li>\n\n\n\n<li>\u0628\u0627 \u0645\u0634\u06a9\u0644 \u062a\u062f\u0627\u062e\u0644 \u0648\u0638\u0627\u06cc\u0641 \u06cc\u0627 \u0627\u0628\u0647\u0627\u0645 \u062f\u0631 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627 \u0645\u0648\u0627\u062c\u0647\u06cc<\/li>\n\n\n\n<li>\u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0686\u0646\u062f\u06af\u0627\u0646\u0647 \u06cc\u0627 \u0627\u0641\u0631\u0627\u062f \u0632\u06cc\u0627\u062f\u06cc \u062f\u0631\u06af\u06cc\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f \u0647\u0633\u062a\u0646\u062f<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u062a\u0631\u06a9\u06cc\u0628-sipoc-raci\"> \u062a\u0631\u06a9\u06cc\u0628 SIPOC + RACI:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u062d\u0631\u0641\u0647\u200c\u0627\u06cc\u060c \u0647\u0631 \u062f\u0648 \u0627\u0628\u0632\u0627\u0631 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062a\u0631\u06a9\u06cc\u0628\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u0627\u0648\u0644 \u0628\u0627 <strong>SIPOC<\/strong> \u0641\u0631\u0622\u06cc\u0646\u062f \u0631\u0648 \u062a\u0631\u0633\u06cc\u0645 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/li>\n\n\n\n<li>\u0633\u067e\u0633 \u0631\u0648\u06cc \u0647\u0645\u0627\u0646 \u0645\u0631\u0627\u062d\u0644\u060c \u06cc\u06a9 \u062c\u062f\u0648\u0644 <strong>RACI<\/strong> \u0645\u06cc\u200c\u0633\u0627\u0632\u0646\u062f \u062a\u0627 \u0645\u0634\u062e\u0635 \u0634\u0648\u062f \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u062a\u0648\u0633\u0637 \u0686\u0647 \u06a9\u0633\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u0634\u0648\u062f.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u062f\u06cc\u0631\u06cc\u062a-\u0631\u062e\u062f\u0627\u062f-incident-management\"><strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f (Incident Management)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0647\u062f\u0641:<\/strong> \u0628\u0627\u0632\u06af\u0631\u062f\u0627\u0646\u062f\u0646 \u0633\u0631\u06cc\u0639 \u062e\u062f\u0645\u062a \u0628\u0647 \u0648\u0636\u0639\u06cc\u062a \u0639\u0627\u062f\u06cc \u0628\u0627 \u062d\u062f\u0627\u0642\u0644 \u0627\u062e\u062a\u0644\u0627\u0644<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062c\u062f\u0648\u0644-sipoc-\u0641\u0631\u0622\u06cc\u0646\u062f-incident-management\"><strong>\u062c\u062f\u0648\u0644 SIPOC \u2013 \u0641\u0631\u0622\u06cc\u0646\u062f Incident Management<\/strong><\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>S<\/strong> \u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u0647<\/th><th><strong>I<\/strong> \u0648\u0631\u0648\u062f\u06cc<\/th><th><strong>P<\/strong> \u0641\u0631\u0622\u06cc\u0646\u062f<\/th><th><strong>O<\/strong> \u062e\u0631\u0648\u062c\u06cc<\/th><th><strong>C<\/strong> \u0645\u0634\u062a\u0631\u06cc<\/th><\/tr><\/thead><tbody><tr><td>&#8211; \u06a9\u0627\u0631\u0628\u0631 \u0646\u0647\u0627\u06cc\u06cc<br>&#8211; \u0627\u0628\u0632\u0627\u0631 \u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af<br>&#8211; \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u0632\u06cc\u0631\u0633\u0627\u062e\u062a<\/td><td>&#8211; \u06af\u0632\u0627\u0631\u0634 \u0631\u062e\u062f\u0627\u062f<br>&#8211; \u0647\u0634\u062f\u0627\u0631 \u0633\u06cc\u0633\u062a\u0645\u06cc<br>&#8211; \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc<\/td><td>1. \u062b\u0628\u062a \u0631\u062e\u062f\u0627\u062f<br>2. \u0637\u0628\u0642\u0647\u200c\u0628\u0646\u062f\u06cc<br>3. \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u062f\u0647\u06cc<br>4. \u062a\u062e\u0635\u06cc\u0635<br>5. \u062d\u0644 \u0648 \u0628\u0633\u062a\u0646 \u0631\u062e\u062f\u0627\u062f<\/td><td>&#8211; \u0631\u062e\u062f\u0627\u062f \u0628\u0633\u062a\u0647\u200c\u0634\u062f\u0647<br>&#8211; \u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc<br>&#8211; \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u0646\u0634 \u0628\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc\u200c\u0634\u062f\u0647<\/td><td>&#8211; \u06a9\u0627\u0631\u0628\u0631 \u0646\u0647\u0627\u06cc\u06cc<br>&#8211; \u0645\u062f\u06cc\u0631 \u062e\u062f\u0645\u0627\u062a<br>&#8211; \u062a\u06cc\u0645 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062c\u062f\u0648\u0644-raci-\u0628\u0631\u0627\u06cc-\u0645\u0631\u0627\u062d\u0644-\u0627\u0635\u0644\u06cc-incident-management\"><strong>\u062c\u062f\u0648\u0644 RACI \u2013 \u0628\u0631\u0627\u06cc \u0645\u0631\u0627\u062d\u0644 \u0627\u0635\u0644\u06cc Incident Management<\/strong><\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>\u0645\u0631\u062d\u0644\u0647\/\u0641\u0639\u0627\u0644\u06cc\u062a<\/strong><\/th><th><strong>Service Desk<\/strong><\/th><th><strong>\u062a\u06cc\u0645 \u0641\u0646\u06cc (Support)<\/strong><\/th><th><strong>\u0645\u062f\u06cc\u0631 ITSM<\/strong><\/th><th><strong>\u06a9\u0627\u0631\u0628\u0631 \u0646\u0647\u0627\u06cc\u06cc<\/strong><\/th><\/tr><\/thead><tbody><tr><td>\u062b\u0628\u062a \u0631\u062e\u062f\u0627\u062f<\/td><td><strong>R<\/strong><\/td><td><\/td><td><strong>A<\/strong><\/td><td><strong>C<\/strong><\/td><\/tr><tr><td>\u0637\u0628\u0642\u0647\u200c\u0628\u0646\u062f\u06cc \u0631\u062e\u062f\u0627\u062f<\/td><td><strong>R<\/strong><\/td><td><\/td><td><strong>A<\/strong><\/td><td><\/td><\/tr><tr><td>\u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0631\u062e\u062f\u0627\u062f<\/td><td><strong>R<\/strong><\/td><td><strong>C<\/strong><\/td><td><strong>A<\/strong><\/td><td><\/td><\/tr><tr><td>\u062a\u062e\u0635\u06cc\u0635 \u0631\u062e\u062f\u0627\u062f<\/td><td><strong>R<\/strong><\/td><td><strong>R<\/strong><\/td><td><\/td><td><\/td><\/tr><tr><td>\u0631\u0641\u0639 \u0631\u062e\u062f\u0627\u062f<\/td><td><\/td><td><strong>R<\/strong><\/td><td><\/td><td><strong>I<\/strong><\/td><\/tr><tr><td>\u062a\u0623\u06cc\u06cc\u062f \u0646\u0647\u0627\u06cc\u06cc \u0631\u0641\u0639<\/td><td><\/td><td><\/td><td><\/td><td><strong>R<\/strong><\/td><\/tr><tr><td>\u0628\u0633\u062a\u0646 \u0631\u062e\u062f\u0627\u062f<\/td><td><strong>R<\/strong><\/td><td><strong>C<\/strong><\/td><td><strong>A<\/strong><\/td><td><strong>I<\/strong><\/td><\/tr><tr><td>\u062a\u062d\u0644\u06cc\u0644 \u0631\u0648\u0646\u062f \u0631\u062e\u062f\u0627\u062f<\/td><td><\/td><td><\/td><td><strong>R\/A<\/strong><\/td><td><strong>I<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udd11 <strong>R = Responsible<\/strong> | <strong>A = Accountable<\/strong> | <strong>C = Consulted<\/strong> | <strong>I = Informed<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> \u0646\u06a9\u0627\u062a \u0627\u062c\u0631\u0627\u06cc\u06cc:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SIPOC<\/strong> \u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u062f\u06cc\u062f \u06a9\u0644\u0627\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f \u0648 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0631\u0627 \u0645\u06cc\u200c\u062f\u0647\u062f.<\/li>\n\n\n\n<li><strong>RACI<\/strong> \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0686\u0647 \u06a9\u0633\u06cc \u062f\u0642\u06cc\u0642\u0627\u064b \u0645\u0633\u0626\u0648\u0644 \u06a9\u062f\u0627\u0645 \u0641\u0639\u0627\u0644\u06cc\u062a \u0627\u0633\u062a.<\/li>\n\n\n\n<li>\u0627\u06cc\u0646 \u062a\u0631\u06a9\u06cc\u0628 \u0628\u0631\u0627\u06cc \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc\u060c \u0622\u0645\u0648\u0632\u0634 \u062a\u06cc\u0645\u060c \u062a\u0639\u06cc\u06cc\u0646 SLA \u0648 \u06a9\u0646\u062a\u0631\u0644\u200c\u0647\u0627\u06cc \u06a9\u06cc\u0641\u06cc\u062a \u0628\u0633\u06cc\u0627\u0631 \u0645\u0641\u06cc\u062f \u0627\u0633\u062a.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u06a9\u0627\u0631\u0628\u0631\u062f-sipoc-\u062f\u0631-\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc-\u0648\u0636\u0639\u06cc\u062a-\u0645\u0648\u062c\u0648\u062f-as-is\"> \u06a9\u0627\u0631\u0628\u0631\u062f SIPOC \u062f\u0631 <strong>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f (As-Is)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0641\u0627\u0632 \u0627\u0648\u0644 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc ITSM (\u0645\u062b\u0644\u0627\u064b \u067e\u0631\u0648\u0698\u0647 \u0627\u0633\u062a\u0642\u0631\u0627\u0631 ITIL)\u060c \u062a\u06cc\u0645 \u0627\u0631\u0632\u06cc\u0627\u0628 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f \u062a\u0627 \u0628\u0641\u0647\u0645\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0686\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc\u06cc \u0648\u0627\u0642\u0639\u0627\u064b \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f (\u0648 \u0646\u0647 \u0641\u0642\u0637 \u0631\u0648\u06cc \u06a9\u0627\u063a\u0630)<\/li>\n\n\n\n<li>\u0648\u0631\u0648\u062f\u06cc \u0648 \u062e\u0631\u0648\u062c\u06cc \u0647\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f \u0686\u06cc\u0633\u062a\u061f<\/li>\n\n\n\n<li>\u0686\u0647 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc\u06cc \u0646\u0642\u0634 \u062f\u0627\u0631\u0646\u062f\u061f<\/li>\n\n\n\n<li>\u06a9\u062c\u0627\u0647\u0627 \u0646\u0627\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0648 \u0636\u0639\u0641 \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f\u061f<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 SIPOC \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0627\u0628\u0632\u0627\u0631\u06cc \u0628\u0631\u0627\u06cc <strong>\u0646\u06af\u0627\u0634\u062a \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f<\/strong> \u0628\u0647 \u0635\u0648\u0631\u062a \u0633\u0627\u062f\u0647\u060c \u0633\u0627\u062e\u062a\u0627\u0631 \u06cc\u0627\u0641\u062a\u0647\u060c \u0648 \u0642\u0627\u0628\u0644 \u062a\u062d\u0644\u06cc\u0644 \u0628\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u0631\u0648\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0633\u0646\u0627\u0631\u06cc\u0648-\u0648\u0627\u0642\u0639\u06cc-sipoc-\u062a\u062d\u0644\u06cc\u0644-\u0628\u0644\u0648\u063a-\u0641\u0631\u0622\u06cc\u0646\u062f-\u0645\u062f\u06cc\u0631\u06cc\u062a-\u062a\u063a\u06cc\u06cc\u0631-change-management\"> \u0633\u0646\u0627\u0631\u06cc\u0648 \u0648\u0627\u0642\u0639\u06cc SIPOC \u2013 \u062a\u062d\u0644\u06cc\u0644 \u0628\u0644\u0648\u063a \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631 (Change Management)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0633\u0627\u0632\u0645\u0627\u0646: \u06cc\u06a9 \u0634\u0631\u06a9\u062a \u062a\u0648\u0644\u06cc\u062f\u06cc \u0628\u0627 \u062d\u062f\u0648\u062f \u06f1\u06f5\u06f0\u06f0 \u0646\u0641\u0631 \u06a9\u0627\u0631\u0645\u0646\u062f<br>\u0686\u0627\u0644\u0634: \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u062f\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u0627\u063a\u0644\u0628 \u0628\u062f\u0648\u0646 \u0627\u0637\u0644\u0627\u0639 \u062a\u06cc\u0645 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0645\u0646\u062c\u0631 \u0628\u0647 \u0627\u062e\u062a\u0644\u0627\u0644 \u0645\u06cc\u200c\u06af\u0631\u062f\u062f. \u062a\u06cc\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0642\u0635\u062f \u062f\u0627\u0631\u062f \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631 \u0631\u0627 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u062f\u0647\u062f.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062c\u062f\u0648\u0644-sipoc-\u0648\u0636\u0639\u06cc\u062a-\u0645\u0648\u062c\u0648\u062f-as-is\"> \u062c\u062f\u0648\u0644 SIPOC \u2013 \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f (As-Is)<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>S<\/strong> \u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646<\/th><th><strong>I<\/strong> \u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627<\/th><th><strong>P<\/strong> \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u0648\u062c\u0648\u062f<\/th><th><strong>O<\/strong> \u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627<\/th><th><strong>C<\/strong> \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/th><\/tr><\/thead><tbody><tr><td>\u062a\u06cc\u0645 \u062a\u0648\u0633\u0639\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631<br>\u0645\u062f\u06cc\u0631 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627<br>\u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u062f\u0631\u06af\u06cc\u0631<\/td><td>\u0627\u06cc\u0645\u06cc\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u063a\u06cc\u06cc\u0631<br>\u062c\u0644\u0633\u0647 \u063a\u06cc\u0631\u0631\u0633\u0645\u06cc<br>\u0641\u0627\u06cc\u0644 Word \u0628\u062f\u0648\u0646 \u0641\u0631\u0645\u062a \u062b\u0627\u0628\u062a<\/td><td>1. \u062f\u0631\u06cc\u0627\u0641\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a<br>2. \u0628\u0631\u0631\u0633\u06cc \u062a\u0648\u0633\u0637 \u0645\u062f\u06cc\u0631 \u0641\u0646\u06cc<br>3. \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0641\u0631\u062f\u06cc<br>4. \u0627\u0639\u0645\u0627\u0644 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0631 \u0633\u0627\u0639\u062a \u06a9\u0645\u200c\u06a9\u0627\u0631<br>5. \u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc \u062f\u0633\u062a\u06cc<\/td><td>\u062a\u063a\u06cc\u06cc\u0631 \u0627\u0639\u0645\u0627\u0644\u200c\u0634\u062f\u0647 \u06cc\u0627 \u062e\u0637\u0627\u06cc \u0633\u06cc\u0633\u062a\u0645\u06cc<br>\u0627\u0637\u0644\u0627\u0639\u06cc\u0647 \u062f\u0631 \u0686\u062a \u062a\u06cc\u0645\u06cc<\/td><td>\u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0646\u0647\u0627\u06cc\u06cc<br>\u062a\u06cc\u0645 \u0639\u0645\u0644\u06cc\u0627\u062a<br>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u06cc\u0633\u06a9<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062a\u062d\u0644\u06cc\u0644-\u0627\u0648\u0644\u06cc\u0647-\u0627\u0632-\u0631\u0648\u06cc-sipoc\"> \u062a\u062d\u0644\u06cc\u0644 \u0627\u0648\u0644\u06cc\u0647 \u0627\u0632 \u0631\u0648\u06cc SIPOC:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0645\u0634\u06a9\u0644 \u0627\u0635\u0644\u06cc:<\/strong> \u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627\u06cc \u063a\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u06cc\u0627\u0641\u062a\u0647\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627\u06cc \u0634\u062e\u0635\u06cc\u060c \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062a\u0623\u062b\u06cc\u0631 \u06cc\u0627 \u0631\u06cc\u0633\u06a9<\/li>\n\n\n\n<li><strong>\u0633\u0637\u062d \u0628\u0644\u0648\u063a:<\/strong> \u0628\u0633\u06cc\u0627\u0631 \u067e\u0627\u06cc\u06cc\u0646 (Level 1 \u06cc\u0627 2 \u062f\u0631 \u0645\u062f\u0644 \u0628\u0644\u0648\u063a CMMI \u06cc\u0627 ITIL Maturity)<\/li>\n\n\n\n<li><strong>\u0646\u06cc\u0627\u0632:<\/strong> \u062a\u0639\u0631\u06cc\u0641 \u0633\u0627\u062e\u062a\u0627\u0631 \u062a\u063a\u06cc\u06cc\u0631\u060c \u0641\u0631\u0645 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u060c \u06af\u0631\u062f\u0634\u200c\u06a9\u0627\u0631\u060c CAB \u0648 \u0628\u0631\u0631\u0633\u06cc \u062a\u0623\u062b\u06cc\u0631<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0647\u062f\u0641-\u0627\u0632-\u0627\u0633\u062a\u0641\u0627\u062f\u0647-sipoc\">\u0647\u062f\u0641 \u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 SIPOC:<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0646\u0642\u0627\u0637 \u0636\u0639\u0641 (\u0645\u062b\u0644\u0627\u064b \u0639\u062f\u0645 \u062b\u0628\u062a \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u06cc\u0627 \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062a\u0623\u062b\u06cc\u0631)<\/li>\n\n\n\n<li>\u06a9\u0645\u06a9 \u0628\u0647 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0628\u0644\u0648\u063a \u0647\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc ITIL (Governance\u060c Documentation\u060c Automation\u060c Roles)<\/li>\n\n\n\n<li>\u0627\u06cc\u062c\u0627\u062f \u0645\u0631\u062c\u0639 \u0628\u0631\u0627\u06cc \u0645\u0642\u0627\u06cc\u0633\u0647 \u0648\u0636\u0639\u06cc\u062a &#8220;To-Be&#8221; \u062f\u0631 \u0641\u0627\u0632 \u0628\u0639\u062f\u06cc \u067e\u0631\u0648\u0698\u0647<\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062e\u0631\u0648\u062c\u06cc-\u0639\u0645\u0644\u06cc-\u0628\u0631\u0627\u06cc-\u067e\u0631\u0648\u0698\u0647\"> \u062e\u0631\u0648\u062c\u06cc \u0639\u0645\u0644\u06cc \u0628\u0631\u0627\u06cc \u067e\u0631\u0648\u0698\u0647:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f \u06a9\u0644\u06cc\u062f\u06cc (\u0645\u062b\u0644 Incident\u060c Change\u060c Request\u060c Problem) \u06cc\u06a9 SIPOC \u062a\u0631\u0633\u06cc\u0645 \u06a9\u0631\u062f.<\/li>\n\n\n\n<li>\u0627\u06cc\u0646 \u062c\u062f\u0627\u0648\u0644 \u062f\u0631 <strong>\u0645\u0633\u062a\u0646\u062f &#8220;\u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f (As-Is) \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0634\u06a9\u0627\u0641 (Gap Analysis)&#8221;<\/strong> \u0636\u0645\u06cc\u0645\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/li>\n\n\n\n<li>\u0627\u0631\u0632\u06cc\u0627\u0628 \u0628\u0627 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0648\u0636\u0639\u06cc\u062a \u0628\u0627 Best Practice\u060c \u0645\u06cc\u0632\u0627\u0646 \u0628\u0644\u0648\u063a \u0631\u0627 \u062f\u0631 \u0642\u0627\u0644\u0628 \u0645\u062f\u0644\u200c\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 <strong>ITIL Maturity Model \u06cc\u0627 <\/strong><a href=\"https:\/\/medanet.ir\/9055\/\"><strong>CMMI<\/strong> <\/a>\u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u062f\u0644-\u0628\u0644\u0648\u063a-\u06f5-\u0633\u0637\u062d\u06cc-\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc-it-itil-cmmi-based\"><strong>\u0645\u062f\u0644 \u0628\u0644\u0648\u063a \u06f5 \u0633\u0637\u062d\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc IT (ITIL \/ CMMI-based)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"> \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc <strong>\u0628\u0644\u0648\u063a \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc IT<\/strong> \u0628\u0631 \u0627\u0633\u0627\u0633 <strong><a href=\"https:\/\/medanet.ir\/9055\/\">\u0645\u062f\u0644 \u06f5 \u0633\u0637\u062d\u06cc \u0628\u0644\u0648\u063a (ITIL Maturity Model \u06cc\u0627 CMMI-Inspired)<\/a><\/strong> \u06cc\u06a9\u06cc \u0627\u0632 \u0631\u0627\u06cc\u062c\u200c\u062a\u0631\u06cc\u0646 \u0648 \u0645\u0639\u062a\u0628\u0631\u062a\u0631\u06cc\u0646 \u0631\u0648\u0634\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648\u0636\u0639\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u062f\u0627\u0645\u0647\u060c \u0627\u06cc\u0646 \u0645\u062f\u0644 \u06f5 \u0633\u0637\u062d\u06cc \u0631\u0627 \u0628\u0627 \u062a\u0648\u0636\u06cc\u062d \u062f\u0642\u06cc\u0642\u060c \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc\u060c \u0648 \u0645\u062b\u0627\u0644 \u0639\u0645\u0644\u06cc \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0633\u0637\u062d<\/th><th>\u0639\u0646\u0648\u0627\u0646<\/th><th>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627<\/th><\/tr><\/thead><tbody><tr><td><strong>1<\/strong><\/td><td>\ud83d\udd34 Initial (\u0622\u063a\u0627\u0632\u06cc\u0646\u060c Ad-hoc)<\/td><td>\u0641\u0631\u0622\u06cc\u0646\u062f \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f \u06cc\u0627 \u0628\u0647 \u0635\u0648\u0631\u062a \u063a\u06cc\u0631\u0631\u0633\u0645\u06cc \u0648 \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0645\u0648\u0641\u0642\u06cc\u062a \u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0647 \u0627\u0641\u0631\u0627\u062f \u0627\u0633\u062a\u060c \u0646\u0647 \u0633\u06cc\u0633\u062a\u0645. \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f.<\/td><\/tr><tr><td><strong>2<\/strong><\/td><td>\ud83d\udfe0 Repeatable (\u062a\u06a9\u0631\u0627\u0631\u067e\u0630\u06cc\u0631\u060c \u0627\u0628\u062a\u062f\u0627\u06cc\u06cc)<\/td><td>\u0641\u0631\u0622\u06cc\u0646\u062f \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647 \u0627\u0645\u0627 \u0647\u0646\u0648\u0632 \u063a\u06cc\u0631\u0631\u0633\u0645\u06cc \u0627\u0633\u062a. \u0648\u0627\u0628\u0633\u062a\u06af\u06cc \u0628\u0647 \u0627\u0641\u0631\u0627\u062f \u0632\u06cc\u0627\u062f \u0627\u0633\u062a. <br>\u062f\u0631 \u0628\u0631\u062e\u06cc \u0648\u0627\u062d\u062f\u0647\u0627 \u0642\u0627\u0628\u0644 \u062a\u06a9\u0631\u0627\u0631 \u0634\u062f\u0647 \u0648\u0644\u06cc \u0647\u0646\u0648\u0632 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0633\u0627\u0632\u06cc \u0646\u0634\u062f\u0647.<\/td><\/tr><tr><td><strong>3<\/strong><\/td><td>\ud83d\udfe1 Defined (\u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647 \u0648 \u0645\u0633\u062a\u0646\u062f)<\/td><td>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0645\u0633\u062a\u0646\u062f \u0634\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u0646\u0642\u0634\u200c\u0647\u0627 \u0645\u0634\u062e\u0635\u200c\u0627\u0646\u062f\u060c \u0622\u0645\u0648\u0632\u0634 \u062f\u0627\u062f\u0647 \u0634\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u0648 \u062f\u0631 \u06a9\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0639\u0645\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0646\u0638\u0627\u0631\u062a \u0622\u063a\u0627\u0632 \u0634\u062f\u0647 \u0648\u0644\u06cc \u0647\u0646\u0648\u0632 \u0636\u0639\u0641\u200c\u0647\u0627\u06cc\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f.<\/td><\/tr><tr><td><strong>4<\/strong><\/td><td>\ud83d\udfe2 Managed (\u0645\u062f\u06cc\u0631\u06cc\u062a\u200c\u0634\u062f\u0647 \u0628\u0627 \u062f\u0627\u062f\u0647)<\/td><td>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0628\u0627 KPI \u0648 SLA \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0628\u0627\u0632\u062e\u0648\u0631\u062f \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. <br>\u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 \u062f\u0627\u062f\u0647 \u0627\u0633\u062a.<\/td><\/tr><tr><td><strong>5<\/strong><\/td><td>\ud83d\udd35 Optimizing (\u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc\u200c\u0634\u062f\u0647)<\/td><td>\u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631\u060c \u0646\u0648\u0622\u0648\u0631\u06cc\u060c \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647\u060c \u062a\u062d\u0644\u06cc\u0644 \u0631\u0648\u0646\u062f\u0647\u0627\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 AI\/ML\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u0628\u0631\u0627\u06cc \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0634\u0627\u062e\u0635-\u0647\u0627\u06cc-\u0645\u0639\u0645\u0648\u0644-\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc-\u062f\u0631-\u0647\u0631-\u0641\u0631\u0622\u06cc\u0646\u062f-\u0645\u062b\u0644\u0627-\u0628\u0631\u0627\u06cc-incident-management\">\u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0645\u0639\u0645\u0648\u0644 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062f\u0631 \u0647\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f (\u0645\u062b\u0644\u0627\u064b \u0628\u0631\u0627\u06cc Incident Management):<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0634\u0627\u062e\u0635<\/th><th>\u0633\u0637\u062d 1<\/th><th>\u0633\u0637\u062d 2<\/th><th>\u0633\u0637\u062d 3<\/th><th>\u0633\u0637\u062d 4<\/th><th>\u0633\u0637\u062d 5<\/th><\/tr><\/thead><tbody><tr><td>\u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f<\/td><td>\u2716<\/td><td>\u062c\u0632\u0626\u06cc<\/td><td>\u06a9\u0627\u0645\u0644<\/td><td>\u0628\u0647\u200c\u0631\u0648\u0632<\/td><td>\u0628\u0647\u06cc\u0646\u0647\u200c\u0634\u062f\u0647<\/td><\/tr><tr><td>\u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627<\/td><td>\u0646\u0627\u0645\u0634\u062e\u0635<\/td><td>\u0628\u062e\u0634\u06cc \u0627\u0632 \u062a\u06cc\u0645<\/td><td>\u0645\u0634\u062e\u0635 \u0634\u062f\u0647<\/td><td>\u062f\u0631 \u0627\u0628\u0632\u0627\u0631 \u062b\u0628\u062a \u0634\u062f\u0647<\/td><td>\u0628\u0627 \u0628\u0627\u0632\u062e\u0648\u0631\u062f \u0645\u0633\u062a\u0645\u0631 \u0627\u0635\u0644\u0627\u062d \u0645\u06cc\u200c\u0634\u0648\u062f<\/td><\/tr><tr><td>\u0627\u0628\u0632\u0627\u0631 ITSM<\/td><td>\u0646\u062f\u0627\u0631\u062f<\/td><td>\u0627\u06a9\u0633\u0644\/\u0627\u06cc\u0645\u06cc\u0644<\/td><td>\u0627\u0628\u0632\u0627\u0631 \u0631\u0633\u0645\u06cc<\/td><td>\u062f\u0627\u0631\u0627\u06cc KPI \u0648 \u06af\u0632\u0627\u0631\u0634<\/td><td>\u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0628\u0627 \u0633\u0627\u06cc\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627<\/td><\/tr><tr><td>SLA \u0648 KPI<\/td><td>\u0646\u062f\u0627\u0631\u062f<\/td><td>\u06af\u0627\u0647\u06cc \u0631\u0639\u0627\u06cc\u062a \u0645\u06cc\u200c\u0634\u0648\u062f<\/td><td>\u0645\u0633\u062a\u0646\u062f \u0648 \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647<\/td><td>\u06af\u0632\u0627\u0631\u0634\u200c\u06af\u06cc\u0631\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644<\/td><td>\u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u0645\u0633\u062a\u0645\u0631 SLA<\/td><\/tr><tr><td>\u0622\u0645\u0648\u0632\u0634 \u0648 \u0622\u06af\u0627\u0647\u06cc<\/td><td>\u0641\u0642\u0637 \u062a\u06cc\u0645 \u0641\u0646\u06cc<\/td><td>\u0628\u062e\u0634\u06cc \u0627\u0632 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/td><td>\u0622\u0645\u0648\u0632\u0634 \u0631\u0633\u0645\u06cc<\/td><td>\u0628\u0631\u0646\u0627\u0645\u0647 \u0622\u0645\u0648\u0632\u0634\u06cc \u0645\u0646\u0638\u0645<\/td><td>\u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0645\u0633\u062a\u0645\u0631 \u0648 \u0628\u0647\u0628\u0648\u062f \u0631\u0641\u062a\u0627\u0631 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0631\u0648\u0634-\u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc-\u0646\u0647\u0627\u06cc\u06cc\"> \u0631\u0648\u0634 \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0646\u0647\u0627\u06cc\u06cc<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0628\u0631\u0627\u06cc \u0647\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f (\u0645\u062b\u0644\u0627\u064b Incident, Change, Request):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u06f5 \u062a\u0627 \u06f1\u06f0 \u0645\u0639\u06cc\u0627\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f (\u0645\u0627\u0646\u0646\u062f \u0628\u0627\u0644\u0627)<\/li>\n\n\n\n<li>\u0628\u0647 \u0647\u0631 \u0645\u0639\u06cc\u0627\u0631 \u0628\u06cc\u0646 <strong>\u06f1 \u062a\u0627 \u06f5 \u0627\u0645\u062a\u06cc\u0627\u0632<\/strong> \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f<\/li>\n\n\n\n<li><strong>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u06cc\u0627 \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0648\u0632\u0646\u06cc<\/strong> \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0646\u0645\u0631\u0647 \u0646\u0647\u0627\u06cc\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f<\/li>\n\n\n\n<li>\u0633\u067e\u0633 \u0633\u0637\u062d \u0628\u0644\u0648\u063a \u06a9\u0644\u06cc \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u200c\u0634\u0648\u062f<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0645\u062b\u0627\u0644-\u062e\u0631\u0648\u062c\u06cc-\u06af\u0632\u0627\u0631\u0634-\u0628\u0644\u0648\u063a\"> \u0645\u062b\u0627\u0644 \u062e\u0631\u0648\u062c\u06cc \u06af\u0632\u0627\u0631\u0634 \u0628\u0644\u0648\u063a<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0641\u0631\u0622\u06cc\u0646\u062f<\/th><th>\u0646\u0645\u0631\u0647 \u06a9\u0644 (\u0627\u0632 5)<\/th><th>\u0633\u0637\u062d \u0628\u0644\u0648\u063a<\/th><th>\u0648\u0636\u0639\u06cc\u062a<\/th><\/tr><\/thead><tbody><tr><td>Incident Management<\/td><td>2.8<\/td><td>\u0633\u0637\u062d 3 \u2013 \u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647<\/td><td>\u0642\u0627\u0628\u0644 \u0642\u0628\u0648\u0644\u060c \u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0627\u0628\u0632\u0627\u0631 \u0628\u0647\u062a\u0631<\/td><\/tr><tr><td>Change Management<\/td><td>1.9<\/td><td>\u0633\u0637\u062d 2 \u2013 \u0627\u0628\u062a\u062f\u0627\u06cc\u06cc<\/td><td>\u0646\u06cc\u0627\u0632\u0645\u0646\u062f \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u06a9\u0627\u0645\u0644<\/td><\/tr><tr><td>Request Fulfillment<\/td><td>3.5<\/td><td>\u0633\u0637\u062d 4 \u2013 \u0645\u062f\u06cc\u0631\u06cc\u062a\u200c\u0634\u062f\u0647<\/td><td>\u062e\u0648\u0628\u060c \u0622\u0645\u0627\u062f\u0647 \u0628\u0631\u0627\u06cc \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">\ud83d\udca1 \u0646\u06a9\u062a\u0647 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc:<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0645\u062f\u0644 \u0631\u0633\u0645\u06cc ITIL 4\u060c \u0627\u06cc\u0646 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0628\u0647 \u0635\u0648\u0631\u062a <strong>&#8220;Process Assessment Model (PAM)&#8221;<\/strong> \u0647\u0645 \u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062a\u0648\u0633\u0637 \u0645\u0634\u0627\u0648\u0631\u06cc\u0646 \u0631\u0633\u0645\u06cc \u0628\u0627 \u067e\u0631\u0633\u0634\u200c\u0646\u0627\u0645\u0647 \u0648 \u062c\u0644\u0633\u0627\u062a \u0645\u0635\u0627\u062d\u0628\u0647 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0633\u0646\u0627\u0631\u06cc\u0648-\u0648\u0627\u0642\u0639\u06cc-sipoc-\u0641\u0631\u0622\u06cc\u0646\u062f-\u0645\u062f\u06cc\u0631\u06cc\u062a-\u0631\u062e\u062f\u0627\u062f-incident-management\"> \u0633\u0646\u0627\u0631\u06cc\u0648 \u0648\u0627\u0642\u0639\u06cc SIPOC \u2013 \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f (Incident Management)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u062f\u0627\u0645\u0647 \u06cc\u06a9 <strong>\u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc<\/strong> \u0648 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u0627\u0632 SIPOC \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 <strong>ITIL 4<\/strong> \u0631\u0627 \u0628\u0631\u0627\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f <strong>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f (Incident Management)<\/strong> \u0645\u06cc\u200c\u0646\u0648\u06cc\u0633\u0645\u060c \u0628\u0647\u200c\u0635\u0648\u0631\u062a\u06cc \u06a9\u0647 \u062f\u0631 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITSM \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> \u0647\u062f\u0641: \u0631\u0633\u06cc\u062f\u06af\u06cc \u0633\u0631\u06cc\u0639 \u0628\u0647 \u0631\u062e\u062f\u0627\u062f\u0647\u0627 \u0628\u0631\u0627\u06cc \u0628\u0627\u0632\u06af\u0631\u062f\u0627\u0646\u062f\u0646 \u062e\u062f\u0645\u062a \u0628\u0647 \u062d\u0627\u0644\u062a \u0646\u0631\u0645\u0627\u0644<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0648\u0636\u0639\u06cc\u062a\"> \u0648\u0636\u0639\u06cc\u062a:<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u062a\u0648\u0633\u0637 \u0628\u0627 \u06f5\u06f0\u06f0 \u06a9\u0627\u0631\u0645\u0646\u062f\u060c \u062f\u0627\u0631\u0627\u06cc \u06cc\u06a9 \u0648\u0627\u062d\u062f \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 Service Desk (\u0645\u062b\u0644 ManageEngine\u060c BMC \u06cc\u0627 Freshservice). \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u06af\u0627\u0647\u06cc \u062f\u0686\u0627\u0631 \u0645\u0634\u06a9\u0644\u0627\u062a\u06cc \u0645\u062b\u0644 \u0642\u0637\u0639 \u0627\u06cc\u0646\u062a\u0631\u0646\u062a\u060c \u06a9\u0646\u062f\u06cc \u0633\u06cc\u0633\u062a\u0645\u060c \u06cc\u0627 \u0627\u062e\u062a\u0644\u0627\u0644 \u062f\u0631 Outlook \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u062c\u062f\u0648\u0644-sipoc-\u0648\u0627\u0642\u0639\u06cc\"> \u062c\u062f\u0648\u0644 SIPOC \u0648\u0627\u0642\u0639\u06cc:<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>S<\/strong> Suppliers (\u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646)<\/th><th><strong>I<\/strong> Inputs (\u0648\u0631\u0648\u062f\u06cc\u200c\u0647\u0627)<\/th><th><strong>P<\/strong> Process (\u0641\u0631\u0622\u06cc\u0646\u062f)<\/th><th><strong>O<\/strong> Outputs (\u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627)<\/th><th><strong>C<\/strong> Customers (\u0645\u0634\u062a\u0631\u06cc\u0627\u0646)<\/th><\/tr><\/thead><tbody><tr><td>&#8211; \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 (\u06a9\u0627\u0631\u0645\u0646\u062f\u0627\u0646)<br>&#8211; \u0627\u0628\u0632\u0627\u0631 \u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af (Zabbix\u060c SolarWinds)<br>&#8211; \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc \u062e\u0627\u0631\u062c\u06cc<\/td><td>&#8211; \u06af\u0632\u0627\u0631\u0634 \u0631\u062e\u062f\u0627\u062f (\u062a\u06cc\u06a9\u062a)<br>&#8211; \u0644\u0627\u06af \u0633\u06cc\u0633\u062a\u0645<br>&#8211; \u0627\u06cc\u0645\u06cc\u0644 \u0647\u0634\u062f\u0627\u0631\u062f\u0647\u0646\u062f\u0647<br>&#8211; \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc<\/td><td>1. \u062b\u0628\u062a \u0631\u062e\u062f\u0627\u062f \u062f\u0631 \u0633\u0627\u0645\u0627\u0646\u0647<br>2. \u0637\u0628\u0642\u0647\u200c\u0628\u0646\u062f\u06cc \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc<br>3. \u0627\u062e\u062a\u0635\u0627\u0635 \u0628\u0647 \u062a\u06cc\u0645 \u0645\u0631\u0628\u0648\u0637\u0647<br>4. \u0639\u06cc\u0628\u200c\u06cc\u0627\u0628\u06cc \u0648 \u0631\u0641\u0639 \u0645\u0648\u0642\u062a<br>5. \u062b\u0628\u062a \u0648 \u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc \u0646\u062a\u06cc\u062c\u0647<\/td><td>&#8211; \u0631\u062e\u062f\u0627\u062f \u062d\u0644\u200c\u0634\u062f\u0647<br>&#8211; \u0628\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u0646\u0634<br>&#8211; \u06af\u0632\u0627\u0631\u0634 \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u200c\u062f\u0647\u06cc<\/td><td>&#8211; \u06a9\u0627\u0631\u0645\u0646\u062f \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u062f\u0647\u0646\u062f\u0647<br>&#8211; \u0645\u062f\u06cc\u0631 \u0648\u0627\u062d\u062f \u0645\u0631\u0628\u0648\u0637\u0647<br>&#8211; \u062a\u06cc\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0646\u06a9\u0627\u062a-\u0645\u0647\u0645-\u062f\u0631-\u0627\u06cc\u0646-\u0633\u0646\u0627\u0631\u06cc\u0648\">\u0646\u06a9\u0627\u062a \u0645\u0647\u0645 \u062f\u0631 \u0627\u06cc\u0646 \u0633\u0646\u0627\u0631\u06cc\u0648:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u06af\u0631 \u0631\u062e\u062f\u0627\u062f \u062a\u06a9\u0631\u0627\u0631\u06cc \u0628\u0627\u0634\u062f\u060c \u0627\u0632 \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u0646\u0634 \u0628\u0631\u0627\u06cc \u0631\u0641\u0639 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u200c\u062f\u0647\u06cc \u0648 \u0632\u0645\u0627\u0646 \u062d\u0644 \u0628\u0627\u06cc\u062f \u062f\u0631 SLA \u062a\u0639\u0631\u06cc\u0641 \u0634\u062f\u0647 \u0628\u0627\u0634\u0646\u062f (\u0645\u062b\u0644\u0627\u064b \u067e\u0627\u0633\u062e \u062f\u0631 \u06f3\u06f0 \u062f\u0642\u06cc\u0642\u0647 \u0648 \u062d\u0644 \u062f\u0631 \u06f4 \u0633\u0627\u0639\u062a).<\/li>\n\n\n\n<li>KPI\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u062d\u0644 \u0631\u062e\u062f\u0627\u062f \u0648 \u062f\u0631\u0635\u062f \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u06cc Critical \u0645\u0647\u0645 \u0647\u0633\u062a\u0646\u062f.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc-\u0645\u06a9\u0645\u0644\"> \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u06a9\u0645\u0644:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u06cc\u0646 SIPOC \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 <strong>\u067e\u0627\u06cc\u0647 \u0637\u0631\u0627\u062d\u06cc SOP<\/strong>\u060c <strong>\u0645\u0627\u062a\u0631\u06cc\u0633 RACI<\/strong> \u0648 <strong>\u067e\u06cc\u06a9\u0631\u0628\u0646\u062f\u06cc \u0645\u0627\u0698\u0648\u0644 Incident \u062f\u0631 ITSM Tool<\/strong> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0634\u0648\u062f.<\/li>\n\n\n\n<li>\u062f\u0631 \u062c\u0644\u0633\u0627\u062a \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u060c \u0627\u0632 \u0627\u06cc\u0646 \u062c\u062f\u0648\u0644 \u0628\u0631\u0627\u06cc \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627 (\u0645\u062b\u0644\u0627\u064b \u062a\u0623\u062e\u06cc\u0631 \u062f\u0631 \u0637\u0628\u0642\u0647\u200c\u0628\u0646\u062f\u06cc \u06cc\u0627 \u0627\u062e\u062a\u0635\u0627\u0635 \u0646\u0627\u062f\u0631\u0633\u062a) \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SIPOC \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0633\u0627\u062f\u0647 \u0648 \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u062a\u062c\u0632\u06cc\u0647\u200c\u0648\u062a\u062d\u0644\u06cc\u0644 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. SIPOC \u0646\u062e\u0633\u062a\u06cc\u0646 \u0628\u0627\u0631 \u062f\u0631 \u062f\u0647\u0647 1980 \u062f\u0631 \u0642\u0627\u0644\u0628 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062f\u0631 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-52","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/52\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=52"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=52"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}