{"id":51,"date":"2025-07-19T11:36:34","date_gmt":"2025-07-19T11:36:34","guid":{"rendered":"https:\/\/medanet.ir\/itil\/12328-2\/"},"modified":"2026-09-26T10:58:48","modified_gmt":"2026-09-26T08:58:48","slug":"12328-2","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/12328-2\/","title":{"rendered":"\u0645\u0641\u0647\u0648\u0645 Value Stream \u062f\u0631 ITIL4"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0622\u0645\u0648\u0632\u0634\u06cc \u0648 \u0627\u062e\u062a\u0635\u0627\u0635\u06cc \u0645\u062f\u0627\u0646\u062a \u0645\u06cc\u200c\u062e\u0648\u0627\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/2\/\">\u0627\u0647\u0645\u06cc\u062a Value Stream<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/3\/\">\u0645\u0642\u0627\u06cc\u0633\u0647 Value Stream \u0628\u0627 Process<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/4\/\">\u062c\u0627\u06cc\u06af\u0627\u0647 Value Stream \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/5\/\">\u0645\u0633\u06cc\u0631 Value Stream \u062f\u0631 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u062d\u0627\u062f\u062b\u0647 (Incident Handling) \u0648 \u0627\u0631\u0632\u0634 \u0627\u06cc\u062c\u0627\u062f\u0634\u062f\u0647<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/6\/\">\u0686\u06af\u0648\u0646\u06af\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Value Stream \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/medanet.ir\/12328\/7\/\">\u0645\u0631\u0627\u062d\u0644 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Value Stream \u062f\u0631 ITIL 4<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u062c\u0631\u06cc\u0627\u0646-\u0627\u0631\u0632\u0634-\u0686\u06cc\u0633\u062a-\u0648-\u0646\u0642\u0634-\u0622\u0646-\u062f\u0631-\u0632\u0646\u062c\u06cc\u0631\u0647-\u0627\u0631\u0632\u0634-\u062e\u062f\u0645\u0627\u062a-svc\">\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0686\u06cc\u0633\u062a \u0648 \u0646\u0642\u0634 \u0622\u0646 \u062f\u0631 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a SVC<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u0635\u0648\u0631 \u06a9\u0646\u06cc\u062f \u0633\u0627\u0639\u062a \u06f9 \u0635\u0628\u062d \u0631\u0648\u0632 \u06a9\u0627\u0631\u06cc \u0627\u0633\u062a. \u06cc\u06a9\u06cc \u0627\u0632 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u06a9\u0644\u06cc\u062f\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0633\u06cc\u0633\u062a\u0645 \u0645\u0627\u0644\u06cc \u062f\u0633\u062a\u0631\u0633\u06cc \u067e\u06cc\u062f\u0627 \u06a9\u0646\u062f. \u0628\u0627 \u0627\u0636\u0637\u0631\u0627\u0628 \u062a\u0645\u0627\u0633 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f \u0648 \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f: \u00ab\u0645\u0646 \u062f\u0633\u062a\u0631\u0633\u06cc \u0646\u062f\u0627\u0631\u0645\u060c \u0647\u0645\u0647\u200c\u0686\u06cc\u0632 \u0642\u0641\u0644 \u0634\u062f\u0647\u060c \u0644\u0637\u0641\u0627\u064b \u06a9\u0645\u06a9\u0645 \u06a9\u0646\u06cc\u062f!\u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646 \u0644\u062d\u0638\u0647\u060c \u0628\u0631\u0627\u06cc \u0645\u0627 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0641\u0642\u0637 \u06cc\u06a9 \u0647\u062f\u0641 \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f: <strong>\u0628\u0627\u0632\u06af\u0631\u062f\u0627\u0646\u062f\u0646 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0631 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0645\u0645\u06a9\u0646 \u0628\u0627 \u06a9\u0645\u062a\u0631\u06cc\u0646 \u062a\u0623\u062b\u06cc\u0631 \u0628\u0631 \u0639\u0645\u0644\u06cc\u0627\u062a \u06a9\u0627\u0631\u0628\u0631.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0645\u0627 \u0627\u06cc\u0646 \u0641\u0642\u0637 \u06cc\u06a9 \u062a\u0645\u0627\u0633 \u0633\u0627\u062f\u0647 \u0646\u06cc\u0633\u062a\u061b \u067e\u0634\u062a\u200c\u0635\u062d\u0646\u0647\u200c\u06cc \u0627\u06cc\u0646 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u060c \u06cc\u06a9 <strong><a href=\"https:\/\/medanet.ir\/12349\/\">Value Stream<\/a><\/strong> \u0641\u0639\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u2013 \u0645\u0633\u06cc\u0631\u06cc \u0645\u0634\u062e\u0635 \u0648 \u0628\u0647\u200c\u0647\u0645\u200c\u067e\u06cc\u0648\u0633\u062a\u0647 \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u0627 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062a\u06cc\u0645\u200c\u0647\u0627\u060c \u0641\u0646\u0627\u0648\u0631\u06cc\u060c \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0628\u0627\u0632\u062e\u0648\u0631\u062f\u0647\u0627\u06cc \u0645\u062f\u0627\u0648\u0645\u060c \u0628\u0647 \u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0646\u062a\u06cc\u062c\u0647 \u0627\u0631\u0632\u0634\u0645\u0646\u062f \u062e\u062a\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f:<br><strong>\u0628\u0627\u0632\u06af\u0634\u062a \u06a9\u0627\u0631\u0628\u0631 \u0628\u0647 \u0633\u06cc\u0633\u062a\u0645 \u0648 \u0627\u062f\u0627\u0645\u0647 \u0631\u0648\u0627\u0646 \u06a9\u0627\u0631 \u0633\u0627\u0632\u0645\u0627\u0646.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL 4\u060c \u0645\u0627 \u0628\u0647 \u0686\u0646\u06cc\u0646 \u0645\u0633\u06cc\u0631\u06cc \u0645\u06cc\u200c\u06af\u0648\u06cc\u06cc\u0645 <strong>\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 (Value Stream)<\/strong>.<br>\u0648 \u0627\u06cc\u0646 \u06cc\u0639\u0646\u06cc: \u0628\u0647 \u062c\u0627\u06cc \u0627\u06cc\u0646\u06a9\u0647 \u0635\u0631\u0641\u0627\u064b \u0631\u0648\u06cc \u0627\u062c\u0631\u0627\u06cc \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u062a\u0645\u0631\u06a9\u0632 \u06a9\u0646\u06cc\u0645\u060c \u0627\u0632 \u0632\u0627\u0648\u06cc\u0647\u200c\u0627\u06cc \u0648\u0633\u06cc\u0639\u200c\u062a\u0631 \u0648 \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631 \u0628\u0647 \u06a9\u0644 \u0645\u0633\u06cc\u0631 \u0646\u06af\u0627\u0647 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u2013 \u0627\u0632 \u062b\u0628\u062a \u062d\u0627\u062f\u062b\u0647 \u062a\u0627 \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u06a9\u0627\u0645\u0644 \u0633\u0631\u0648\u06cc\u0633. \u0628\u0627 \u0645\u062f\u0627\u0646\u062a \u0647\u0645\u0631\u0627\u0647 \u0634\u0648\u06cc\u062f \u062a\u0627 \u062f\u0642\u06cc\u0642 \u0628\u06cc\u0627\u0645\u0648\u0632\u06cc\u062f \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0686\u06cc\u0633\u062a \u0648 \u0686\u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u062a\u0639\u0631\u06cc\u0641 \u0633\u0627\u062f\u0647:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Value Stream \u0628\u0647 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u0645\u0646\u0627\u0628\u0639 \u06af\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0628\u0627 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc\u060c \u06cc\u06a9 \u0627\u0631\u0632\u0634 \u0645\u0634\u062e\u0635 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 \u0630\u06cc\u200c\u0646\u0641\u0639 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u062a\u0639\u0631\u06cc\u0641 \u0631\u0633\u0645\u06cc ITIL4:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A value stream is a series of steps an organization undertakes to create and deliver products and services to consumers.<br>(\u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0645\u0631\u0627\u062d\u0644 \u0628\u0631\u0627\u06cc \u062e\u0644\u0642 \u0648 \u0627\u0631\u0627\u0626\u0647\u200c\u06cc \u0627\u0631\u0632\u0634)<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0627\u0647\u0645\u06cc\u062a-value-stream\">\u0627\u0647\u0645\u06cc\u062a Value Stream<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0634\u0645\u0627 \u0628\u0647\u062a\u0631 \u0627\u0632 \u0645\u062f\u0627\u0646\u062a \u0645\u06cc\u200c\u062f\u0627\u0646\u06cc\u062f \u06a9\u0647 \u0633\u0631\u0639\u062a \u062a\u062d\u0648\u0644\u0627\u062a \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u062f\u0627\u0648\u0645 \u062f\u0631 \u062d\u0627\u0644 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0627\u0633\u062a\u060c \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 \u0627\u062c\u0631\u0627\u06cc \u0635\u0631\u0641 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0641\u06a9\u0631 \u06a9\u0646\u0646\u062f \u0648 \u0628\u0631 \u00ab\u062e\u0644\u0642 \u0648\u0627\u0642\u0639\u06cc \u0627\u0631\u0632\u0634\u00bb \u062a\u0645\u0631\u06a9\u0632 \u06a9\u0646\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627\u0633\u062a \u06a9\u0647 \u0645\u0641\u0647\u0648\u0645 <strong>Value Stream<\/strong> \u0627\u0647\u0645\u06cc\u062a \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f. Value Stream \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0645\u0633\u06cc\u0631 \u062a\u062d\u0648\u06cc\u0644 \u062e\u062f\u0645\u0627\u062a \u0648 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647\u060c \u0634\u0641\u0627\u0641 \u0648 \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u0646\u062f. \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0622\u0646\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0641\u0647\u0645\u06cc\u062f \u06a9\u062f\u0627\u0645 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648\u0627\u0642\u0639\u0627\u064b \u062f\u0631 \u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634 \u0646\u0642\u0634 \u062f\u0627\u0631\u0646\u062f \u0648 \u06a9\u062f\u0627\u0645\u200c\u0647\u0627 \u062a\u0646\u0647\u0627 \u0628\u0627\u0639\u062b \u0627\u062a\u0644\u0627\u0641 \u0645\u0646\u0627\u0628\u0639 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0627\u06cc\u0646 \u0646\u06af\u0627\u0647 \u06a9\u0644\u200c\u0646\u06af\u0631\u060c \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0628\u0627\u0639\u062b \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0628\u0644\u06a9\u0647 \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0646\u06cc\u0632 \u0628\u0647\u0628\u0648\u062f \u0645\u06cc\u200c\u062f\u0647\u062f \u0648 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u062f\u0631 \u0645\u0633\u06cc\u0631 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u0648 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u062f\u0647\u062f.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0646\u06af\u0627\u0647 \u06a9\u0644\u06cc \u0648 end-to-end \u0628\u0647 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0628\u0647\u200c\u062c\u0627\u06cc \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062c\u0632\u06cc\u0631\u0647\u200c\u0627\u06cc<\/li>\n\n\n\n<li>\u0627\u0645\u06a9\u0627\u0646 \u062a\u062d\u0644\u06cc\u0644 \u0646\u0642\u0634 \u0647\u0631 \u0641\u0639\u0627\u0644\u06cc\u062a \u062f\u0631 \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0646\u0647\u0627\u06cc\u06cc<\/li>\n\n\n\n<li>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u062d\u0630\u0641 \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627 \u0648 \u0627\u062a\u0644\u0627\u0641\u200c\u0647\u0627 (wastes)<\/li>\n\n\n\n<li>\u0637\u0631\u0627\u062d\u06cc \u06cc\u0627 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0628\u0627 \u062f\u06cc\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u06a9 \u0648 \u0647\u0645\u0627\u0647\u0646\u06af<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc-value-stream\">\u06a9\u0627\u0631\u0628\u0631\u062f\u0647\u0627\u06cc Value Stream<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0637\u0631\u0627\u062d\u06cc \u062e\u062f\u0645\u0627\u062a \u062c\u062f\u06cc\u062f (New Service Design)<\/li>\n\n\n\n<li>\u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc (Customer Experience)<\/li>\n\n\n\n<li>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 (<strong><a href=\"https:\/\/medanet.ir\/9146\/\">Digital Transformation<\/a><\/strong>)<\/li>\n\n\n\n<li>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u0627 \u0631\u0648\u06cc\u06a9\u0631\u062f\u0647\u0627\u06cc <strong><a href=\"https:\/\/medanet.ir\/8752\/\">DevOps <\/a><\/strong>\u0648 <strong><a href=\"https:\/\/medanet.ir\/8568\/\">Agile<\/a><\/strong><\/li>\n\n\n\n<li>\u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0647\u0632\u06cc\u0646\u0647\u060c \u0633\u0631\u0639\u062a \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u0648 \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0627\u062c\u0632\u0627\u06cc-\u06cc\u06a9-value-stream\">\u0627\u062c\u0632\u0627\u06cc \u06cc\u06a9 Value Stream<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u0648\u0631\u0648\u062f\u06cc \u0645\u0634\u062e\u0635 (Trigger) \u2013 \u0645\u062b\u0644\u0627\u064b \u06cc\u06a9 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0627\u0632 \u0633\u0648\u06cc \u0645\u0634\u062a\u0631\u06cc<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u062d\u0644 \u06a9\u0644\u06cc\u062f\u06cc (Activities) \u2013 \u0645\u0627\u0646\u0646\u062f \u0637\u0631\u0627\u062d\u06cc\u060c \u062a\u0648\u0633\u0639\u0647\u060c \u062a\u0633\u062a \u0648 \u0627\u0631\u0627\u0626\u0647<\/li>\n\n\n\n<li>\u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646 \u062f\u062e\u06cc\u0644 \u2013 \u0627\u0632 \u062c\u0645\u0644\u0647 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc\u060c \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0648 \u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646<\/li>\n\n\n\n<li>\u062e\u0631\u0648\u062c\u06cc \u0645\u0634\u062e\u0635 (Value Delivered) \u2013 \u0645\u0627\u0646\u0646\u062f \u0627\u0631\u0627\u0626\u0647 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644 \u0645\u0634\u062e\u0635<\/li>\n\n\n\n<li>\u0686\u0631\u062e\u0647 \u0628\u0627\u0632\u062e\u0648\u0631\u062f (Feedback Loops) \u2013 \u0628\u0631\u0627\u06cc \u0627\u0635\u0644\u0627\u062d \u0648 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u062b\u0627\u0644-\u06a9\u0627\u0631\u0628\u0631\u062f\u06cc-\u0627\u06cc\u062c\u0627\u062f-\u062d\u0633\u0627\u0628-\u06a9\u0627\u0631\u0628\u0631\u06cc-\u062c\u062f\u06cc\u062f\">\u0645\u062b\u0627\u0644 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u2013 \u0627\u06cc\u062c\u0627\u062f \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc \u062c\u062f\u06cc\u062f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0633\u0646\u0627\u0631\u06cc\u0648: \u06cc\u06a9 \u06a9\u0627\u0631\u0628\u0631 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0627\u06cc\u062c\u0627\u062f \u062d\u0633\u0627\u0628 \u062c\u062f\u06cc\u062f\u06cc \u062f\u0631 \u0633\u06cc\u0633\u062a\u0645 \u062f\u0627\u0631\u062f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0631\u0627\u062d\u0644 Value Stream \u0634\u0627\u0645\u0644:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u062f\u0631\u06cc\u0627\u0641\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a<\/li>\n\n\n\n<li>\u062a\u0623\u06cc\u06cc\u062f \u0647\u0648\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631<\/li>\n\n\n\n<li>\u062a\u0639\u06cc\u06cc\u0646 \u0648 \u0627\u0639\u0645\u0627\u0644 \u0645\u062c\u0648\u0632\u0647\u0627\u06cc \u062f\u0633\u062a\u0631\u0633\u06cc<\/li>\n\n\n\n<li>\u0627\u06cc\u062c\u0627\u062f \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc<\/li>\n\n\n\n<li>\u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631<\/li>\n\n\n\n<li>\u062b\u0628\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062f\u0631 <strong><a href=\"https:\/\/medanet.ir\/8565\/\">CMDB<\/a><\/strong><\/li>\n\n\n\n<li>\u062f\u0631\u06cc\u0627\u0641\u062a \u0648 \u0628\u0631\u0631\u0633\u06cc \u0631\u0636\u0627\u06cc\u062a\u200c\u0645\u0646\u062f\u06cc \u06a9\u0627\u0631\u0628\u0631<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0646\u062a\u06cc\u062c\u0647: \u0627\u06cc\u062c\u0627\u062f \u0633\u0631\u06cc\u0639\u060c \u0627\u06cc\u0645\u0646 \u0648 \u062b\u0628\u062a\u200c\u0634\u062f\u0647 \u06cc\u06a9 \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc \u062c\u062f\u06cc\u062f<\/strong><\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0642\u0627\u06cc\u0633\u0647-value-stream-\u0628\u0627-process\">\u0645\u0642\u0627\u06cc\u0633\u0647 Value Stream \u0628\u0627 Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL 4\u060c <strong>Value Stream<\/strong> \u0648 <strong>Process<\/strong> \u062f\u0648 \u0645\u0641\u0647\u0648\u0645 \u06a9\u0644\u06cc\u062f\u06cc \u0647\u0633\u062a\u0646\u062f \u06a9\u0647 \u0647\u0631 \u062f\u0648 \u062f\u0631 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0646\u0642\u0634 \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0645\u0627 \u0627\u0647\u062f\u0627\u0641 \u0648 \u062f\u06cc\u062f\u06af\u0627\u0647\u200c\u0647\u0627\u06cc \u0645\u062a\u0641\u0627\u0648\u062a\u06cc \u062f\u0627\u0631\u0646\u062f. <strong>Process<\/strong> \u0628\u0647 \u06cc\u06a9 \u062a\u0648\u0627\u0644\u06cc \u0633\u0627\u062e\u062a\u200c\u06cc\u0627\u0641\u062a\u0647 \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u06af\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0627\u0646\u062c\u0627\u0645 \u06cc\u06a9 \u0648\u0638\u06cc\u0641\u0647 \u062e\u0627\u0635 \u06cc\u0627 \u062a\u0648\u0644\u06cc\u062f \u06cc\u06a9 \u062e\u0631\u0648\u062c\u06cc \u0645\u0634\u062e\u0635 \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647\u200c\u0627\u0646\u062f. \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062f\u0627\u0645\u0646\u0647\u200c\u0627\u06cc \u0645\u062d\u062f\u0648\u062f \u062f\u0627\u0631\u0646\u062f \u0648 \u0628\u0631 \u0627\u062c\u0631\u0627\u06cc \u062f\u0642\u06cc\u0642 \u0648 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u06cc\u06a9 \u06a9\u0627\u0631 \u062a\u0645\u0631\u06a9\u0632 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f\u061b \u0645\u0627\u0646\u0646\u062f \u0641\u0631\u0622\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u062d\u0627\u062f\u062b\u0647 (Incident Management) \u06a9\u0647 \u0647\u062f\u0641 \u0622\u0646 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0633\u0631\u06cc\u0639 \u0648 \u0645\u0624\u062b\u0631 \u0628\u0647 \u06cc\u06a9 \u062d\u0627\u062f\u062b\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0645\u0642\u0627\u0628\u0644\u060c <strong>Value Stream<\/strong> \u06cc\u06a9 \u0646\u06af\u0627\u0647 \u06a9\u0644\u200c\u0646\u06af\u0631 \u0648 End-to-End \u0628\u0647 \u0645\u0633\u06cc\u0631 \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 \u0633\u0627\u0632\u0645\u0627\u0646 \u062f\u0627\u0631\u062f. \u0627\u06cc\u0646 \u0645\u0633\u06cc\u0631 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0634\u0627\u0645\u0644 \u0686\u0646\u062f\u06cc\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f\u060c \u0648\u0627\u062d\u062f \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u060c \u0627\u0628\u0632\u0627\u0631 \u0648 \u0646\u0642\u0634 \u0645\u062e\u062a\u0644\u0641 \u0628\u0627\u0634\u062f \u06a9\u0647 \u062f\u0631 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u062a\u0627 \u06cc\u06a9 \u0646\u062a\u06cc\u062c\u0647 \u0646\u0647\u0627\u06cc\u06cc \u0648 \u0628\u0627\u0627\u0631\u0632\u0634 \u0628\u0631\u0627\u06cc \u0630\u06cc\u200c\u0646\u0641\u0639 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u0646\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644\u060c \u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc \u062c\u062f\u06cc\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0634\u0627\u0645\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u0645\u0627\u0646\u0646\u062f \u062a\u0623\u06cc\u06cc\u062f \u0647\u0648\u06cc\u062a\u060c \u062a\u062e\u0635\u06cc\u0635 \u0645\u062c\u0648\u0632\u060c \u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc\u060c \u0648 \u062b\u0628\u062a \u062f\u0631 CMDB \u0628\u0627\u0634\u062f \u06a9\u0647 \u062f\u0631 \u0645\u062c\u0645\u0648\u0639 \u06cc\u06a9 Value Stream \u0648\u0627\u062d\u062f \u0631\u0627 \u062a\u0634\u06a9\u06cc\u0644 \u0645\u06cc\u200c\u062f\u0647\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0648\u0627\u0642\u0639\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u06af\u0641\u062a <strong>Process \u0645\u0627\u0646\u0646\u062f \u06cc\u06a9 \u0642\u0637\u0639\u0647 \u0627\u0632 \u067e\u0627\u0632\u0644 \u0627\u0633\u062a\u060c \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 Value Stream \u062a\u0635\u0648\u06cc\u0631 \u06a9\u0627\u0645\u0644 \u067e\u0627\u0632\u0644 \u0631\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f.<\/strong> \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0628\u0631 \u06a9\u0627\u0631\u0627\u06cc\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0645\u0627 Value Stream \u062a\u0645\u0631\u06a9\u0632 \u0631\u0627 \u0628\u0647 \u0633\u0645\u062a \u0627\u062b\u0631\u0628\u062e\u0634\u06cc \u06a9\u0644 \u0632\u0646\u062c\u06cc\u0631\u0647 \u062e\u062f\u0645\u0627\u062a \u0645\u06cc\u200c\u0628\u0631\u062f. \u0628\u0647 \u0647\u0645\u06cc\u0646 \u062f\u0644\u06cc\u0644\u060c \u0637\u0631\u0627\u062d\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a Value Stream\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u0647 \u062f\u0646\u0628\u0627\u0644 \u062a\u062d\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644\u060c \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u060c \u0648 \u062e\u0644\u0642 \u0645\u062f\u0627\u0648\u0645 \u0627\u0631\u0632\u0634 \u0647\u0633\u062a\u0646\u062f\u060c \u0627\u0647\u0645\u06cc\u062a \u0631\u0627\u0647\u0628\u0631\u062f\u06cc \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0648\u06cc\u0698\u06af\u06cc<\/th><th>Value Stream<\/th><th>Process<\/th><\/tr><\/thead><tbody><tr><td>\u0647\u062f\u0641<\/td><td>\u062a\u062d\u0648\u06cc\u0644 \u0627\u0631\u0632\u0634 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/td><td>\u0627\u0646\u062c\u0627\u0645 \u06cc\u06a9 \u0641\u0639\u0627\u0644\u06cc\u062a \u0645\u0634\u062e\u0635<\/td><\/tr><tr><td>\u0645\u062d\u062f\u0648\u062f\u0647<\/td><td>\u06af\u0633\u062a\u0631\u062f\u0647\u060c \u0628\u06cc\u0646 \u0686\u0646\u062f \u0641\u0631\u0622\u06cc\u0646\u062f<\/td><td>\u0645\u062d\u062f\u0648\u062f \u0648 \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 \u06cc\u06a9 \u0641\u0639\u0627\u0644\u06cc\u062a<\/td><\/tr><tr><td>\u062a\u0645\u0631\u06a9\u0632<\/td><td>\u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u062f\u0631 \u06a9\u0644 \u0632\u0646\u062c\u06cc\u0631\u0647<\/td><td>\u0627\u062c\u0631\u0627\u06cc \u062f\u0642\u06cc\u0642 \u06cc\u06a9 \u0648\u0638\u06cc\u0641\u0647<\/td><\/tr><tr><td>\u062f\u06cc\u062f\u06af\u0627\u0647<\/td><td>\u0633\u0631\u0627\u0633\u0631\u06cc\u060c \u0645\u0634\u062a\u0631\u06cc\u200c\u0645\u062d\u0648\u0631<\/td><td>\u062f\u0627\u062e\u0644\u06cc \u0648 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-\u0646\u06a9\u0627\u062a-\u062a\u06a9\u0645\u06cc\u0644\u06cc\">\u0646\u06a9\u0627\u062a \u062a\u06a9\u0645\u06cc\u0644\u06cc<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Value Stream \u0645\u0641\u0647\u0648\u0645\u06cc \u0627\u0633\u062a \u0628\u0631\u06af\u0631\u0641\u062a\u0647 \u0627\u0632 \u062a\u0641\u06a9\u0631 Lean\u060c \u0628\u0627 \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u06a9\u0627\u0647\u0634 \u0627\u062a\u0644\u0627\u0641 \u0648 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0633\u06cc\u0631 \u0627\u0631\u0632\u0634<\/li>\n\n\n\n<li>\u06cc\u06a9 Value Stream \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0634\u0627\u0645\u0644 \u0686\u0646\u062f\u06cc\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f (Practice) \u0648 \u0641\u0639\u0627\u0644\u06cc\u062a \u0627\u0632 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 (Service Value Chain) \u0628\u0627\u0634\u062f<\/li>\n\n\n\n<li>\u062a\u0639\u0631\u06cc\u0641 Value Stream \u0634\u0641\u0627\u0641\u200c\u0633\u0627\u0632\u06cc\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0628\u0647\u062a\u0631 \u0648 \u0633\u0646\u062c\u0634 \u0645\u0624\u062b\u0631 \u0639\u0645\u0644\u06a9\u0631\u062f \u0631\u0627 \u062a\u0633\u0647\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0633\u0624\u0627\u0644 \u0645\u0647\u0645 \u0627\u06cc\u0646 \u0627\u0633\u062a: <strong>Value Stream \u062f\u0642\u06cc\u0642\u0627\u064b \u06a9\u062c\u0627\u06cc \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (<a href=\"https:\/\/medanet.ir\/8509\/\">Service Value Chain<\/a>) \u062f\u0631 <a href=\"https:\/\/medanet.ir\/itil4-34\/\">ITIL4 <\/a>\u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f\u061f<\/strong><\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\">\u062c\u0627\u06cc\u06af\u0627\u0647 Value Stream \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 ITIL 4\u060c <strong>Service Value Chain (\u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a)<\/strong> \u0633\u0627\u062e\u062a\u0627\u0631 \u0645\u0631\u06a9\u0632\u06cc \u0633\u06cc\u0633\u062a\u0645 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a (SVS) \u0627\u0633\u062a \u0648 \u0634\u0634 \u0641\u0639\u0627\u0644\u06cc\u062a \u0627\u0635\u0644\u06cc \u062f\u0627\u0631\u062f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Plan<\/li>\n\n\n\n<li>Improve<\/li>\n\n\n\n<li>Engage<\/li>\n\n\n\n<li>Design and Transition<\/li>\n\n\n\n<li>Obtain\/Build<\/li>\n\n\n\n<li>Deliver and Support<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0645\u0627 <strong>Value Stream<\/strong> \u062e\u0648\u062f\u0634 \u06cc\u06a9 \u0628\u062e\u0634 \u0627\u0632 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u062a\u0631\u06a9\u06cc\u0628\u06cc \u0627\u0633\u062a <strong>\u0627\u0632 \u0647\u0645\u06cc\u0646 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627<\/strong> \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0633\u0641\u0627\u0631\u0634\u06cc\u060c \u06a9\u0647 \u0628\u0631\u0627\u06cc \u06cc\u06a9 \u0647\u062f\u0641 \u062e\u0627\u0635 (\u0645\u062b\u0644\u0627\u064b \u0627\u0631\u0627\u0626\u0647 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u067e\u0627\u0633\u062e \u0628\u0647 \u06cc\u06a9 \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc) \u0628\u0627 \u0647\u0645 \u062a\u0631\u06a9\u06cc\u0628 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u062a\u0639\u0631\u06cc\u0641 \u062f\u0642\u06cc\u0642\u200c\u062a\u0631:<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Value Streams<\/strong>\u060c <strong>\u06a9\u0627\u0631\u0628\u0631\u062f \u062e\u0627\u0635 \u0648 \u0647\u062f\u0641\u200c\u0645\u062d\u0648\u0631<\/strong>\u06cc \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc Service Value Chain \u0647\u0633\u062a\u0646\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u062a\u0648\u0644\u06cc\u062f\u060c \u0627\u0631\u0627\u0626\u0647 \u06cc\u0627 \u0628\u0647\u0628\u0648\u062f \u06cc\u06a9 \u062e\u062f\u0645\u062a \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644 \u0628\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u0646\u062f.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u062b\u0627\u0644:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0641\u0631\u0636 \u06a9\u0646 \u0647\u062f\u0641 \u0645\u0627 \u00ab\u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u062c\u062f\u06cc\u062f\u00bb \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 \u06a9\u0627\u0631 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a Value Stream \u0645\u0631\u0628\u0648\u0637\u0647 \u0634\u0627\u0645\u0644 \u0645\u0631\u0627\u062d\u0644 \u0632\u06cc\u0631 \u0627\u0632 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u0628\u0627\u0634\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engage<\/strong> (\u062f\u0631\u06cc\u0627\u0641\u062a \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc)<\/li>\n\n\n\n<li><strong>Plan<\/strong> (\u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647 \u0633\u0631\u0648\u06cc\u0633)<\/li>\n\n\n\n<li><strong>Design and Transition<\/strong> (\u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u0646\u062a\u0642\u0627\u0644)<\/li>\n\n\n\n<li><strong>Obtain\/Build<\/strong> (\u062a\u0648\u0633\u0639\u0647 \u06cc\u0627 \u062a\u0647\u06cc\u0647 \u0627\u062c\u0632\u0627\u06cc \u0644\u0627\u0632\u0645)<\/li>\n\n\n\n<li><strong>Deliver and Support<\/strong> (\u062a\u062d\u0648\u06cc\u0644 \u0633\u0631\u0648\u06cc\u0633 \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc)<\/li>\n\n\n\n<li><strong>Improve<\/strong> (\u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u0633\u0631\u0648\u06cc\u0633 \u067e\u0633 \u0627\u0632 \u062a\u062d\u0648\u06cc\u0644)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06cc\u0646\u200c\u0647\u0627 \u0628\u0627 \u062a\u0631\u062a\u06cc\u0628 \u0648 \u062a\u0631\u06a9\u06cc\u0628 \u0645\u0634\u062e\u0635\u060c \u06cc\u06a9 <strong>Value Stream<\/strong> \u0645\u06cc\u200c\u0633\u0627\u0632\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062e\u0644\u0627\u0635\u0647 \u0627\u06cc\u0646\u06a9\u0647:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 (Service Value Chain)<\/strong> = \u0686\u0627\u0631\u0686\u0648\u0628 \u06a9\u0644\u06cc \u0634\u0627\u0645\u0644 \u06f6 \u0641\u0639\u0627\u0644\u06cc\u062a \u0627\u0635\u0644\u06cc<\/li>\n\n\n\n<li><strong>Value Stream<\/strong> = \u0645\u0633\u06cc\u0631 \u0627\u062e\u062a\u0635\u0627\u0635\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u0627\u0631\u0632\u0634 \u062e\u0627\u0635\u060c \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0628\u0631\u062e\u06cc \u06cc\u0627 \u0647\u0645\u0647\u200c\u06cc \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634<\/li>\n\n\n\n<li>\u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646\u060c <strong>Value Stream \u062f\u0631\u0648\u0646 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0646\u0647 \u062e\u0627\u0631\u062c \u0627\u0632 \u0622\u0646.<\/strong><\/li>\n<\/ul>\n\n\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0633\u06cc\u0631-value-stream-\u062f\u0631-\u0631\u0633\u06cc\u062f\u06af\u06cc-\u0628\u0647-\u062d\u0627\u062f\u062b\u0647-incident-handling-\u0648-\u0627\u0631\u0632\u0634-\u0627\u06cc\u062c\u0627\u062f\u0634\u062f\u0647\">\u0645\u0633\u06cc\u0631 Value Stream \u062f\u0631 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u062d\u0627\u062f\u062b\u0647 (Incident Handling) \u0648 \u0627\u0631\u0632\u0634 \u0627\u06cc\u062c\u0627\u062f\u0634\u062f\u0647<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u062f\u0627\u0645\u0647 \u06cc\u06a9 <strong>\u062c\u062f\u0648\u0644 \u0646\u0645\u0648\u0646\u0647 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0641\u0647\u0648\u0645 Value Stream<\/strong> \u0628\u0631\u0627\u06cc \u06cc\u06a9 <strong>\u062d\u0627\u062f\u062b\u0647 (Incident)<\/strong> \u062f\u0631 \u062d\u0648\u0632\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a IT \u0622\u0648\u0631\u062f\u0647 \u0634\u062f\u0647\u061b \u0627\u06cc\u0646 \u062c\u062f\u0648\u0644 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u0627\u0632 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u062d\u0627\u062f\u062b\u0647 \u0686\u06af\u0648\u0646\u0647 \u062f\u0631 \u0645\u0633\u06cc\u0631 \u062e\u0644\u0642 <strong>\u0627\u0631\u0632\u0634 \u06a9\u0633\u0628\u200c\u0634\u062f\u0647 (Business Value)<\/strong> \u0642\u0631\u0627\u0631 \u062f\u0627\u0631\u062f:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0645\u0631\u062d\u0644\u0647 (Activity)<\/th><th>\u0634\u0631\u062d \u0645\u0631\u062d\u0644\u0647<\/th><th>\u0627\u0631\u0632\u0634 \u06a9\u0633\u0628\u200c\u0634\u062f\u0647 (Business Value)<\/th><\/tr><\/thead><tbody><tr><td>\u062f\u0631\u06cc\u0627\u0641\u062a \u062d\u0627\u062f\u062b\u0647 (Incident Logging)<\/td><td>\u062b\u0628\u062a \u062d\u0627\u062f\u062b\u0647 \u0627\u0632 \u0633\u0648\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u067e\u0648\u0631\u062a\u0627\u0644 \u06cc\u0627 \u062a\u0645\u0627\u0633<\/td><td>\u0627\u06cc\u062c\u0627\u062f \u0634\u0641\u0627\u0641\u06cc\u062a \u0648 \u0622\u063a\u0627\u0632 \u0633\u0631\u06cc\u0639 \u0641\u0631\u0627\u06cc\u0646\u062f \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc<\/td><\/tr><tr><td>\u0637\u0628\u0642\u0647\u200c\u0628\u0646\u062f\u06cc \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc<\/td><td>\u062a\u0639\u06cc\u06cc\u0646 \u0646\u0648\u0639 \u0648 \u0633\u0637\u062d \u0627\u0647\u0645\u06cc\u062a \u062d\u0627\u062f\u062b\u0647<\/td><td>\u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0628\u0647 \u062d\u0648\u0627\u062f\u062b \u0628\u062d\u0631\u0627\u0646\u06cc<\/td><\/tr><tr><td>\u0627\u0631\u062c\u0627\u0639 \u0628\u0647 \u06af\u0631\u0648\u0647 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u0646\u0627\u0633\u0628<\/td><td>\u0647\u062f\u0627\u06cc\u062a \u0628\u0647 \u062a\u06cc\u0645 \u062a\u062e\u0635\u0635\u06cc \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0646\u0648\u0639 \u062d\u0627\u062f\u062b\u0647<\/td><td>\u06a9\u0627\u0647\u0634 \u062a\u0623\u062e\u06cc\u0631 \u062f\u0631 \u0631\u0633\u06cc\u062f\u06af\u06cc \u0648 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0642\u062a \u062f\u0631 \u062d\u0644 \u0645\u0634\u06a9\u0644<\/td><\/tr><tr><td>\u062a\u0634\u062e\u06cc\u0635 \u0627\u0648\u0644\u06cc\u0647 (Initial Diagnosis)<\/td><td>\u062a\u0644\u0627\u0634 \u0628\u0631\u0627\u06cc \u062d\u0644 \u062d\u0627\u062f\u062b\u0647 \u062f\u0631 \u0647\u0645\u0627\u0646 \u062a\u0645\u0627\u0633 \u0627\u0648\u0644<\/td><td>\u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0633\u0631\u06cc\u0639 \u0633\u0631\u0648\u06cc\u0633\u060c \u06a9\u0627\u0647\u0634 \u062a\u0623\u062b\u06cc\u0631 \u0628\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><\/tr><tr><td>Escalation (\u062f\u0631 \u0635\u0648\u0631\u062a \u0646\u06cc\u0627\u0632)<\/td><td>\u0627\u0631\u062c\u0627\u0639 \u0628\u0647 \u0644\u0627\u06cc\u0647 \u0628\u0627\u0644\u0627\u062a\u0631 \u06cc\u0627 \u06af\u0631\u0648\u0647 \u062a\u062e\u0635\u0635\u06cc\u200c\u062a\u0631<\/td><td>\u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062a\u0623\u062e\u06cc\u0631 \u06cc\u0627 \u0628\u0646\u200c\u0628\u0633\u062a \u062f\u0631 \u062d\u0644 \u062d\u0627\u062f\u062b\u0647<\/td><\/tr><tr><td>\u062d\u0644 \u062d\u0627\u062f\u062b\u0647 (Resolution)<\/td><td>\u0631\u0641\u0639 \u0645\u0634\u06a9\u0644 \u0648 \u0628\u0627\u0632\u06af\u0631\u062f\u0627\u0646\u06cc \u0633\u0631\u0648\u06cc\u0633 \u0628\u0647 \u062d\u0627\u0644\u062a \u0639\u0627\u062f\u06cc<\/td><td>\u0628\u0627\u0632\u06af\u0634\u062a \u0639\u0645\u0644\u06cc\u0627\u062a \u0628\u0647 \u0631\u0648\u0627\u0644\u060c \u062d\u0641\u0638 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><\/tr><tr><td>\u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631 \u0648 \u0628\u0633\u062a\u0646 \u062d\u0627\u062f\u062b\u0647<\/td><td>\u0627\u0639\u0644\u0627\u0645 \u0646\u062a\u06cc\u062c\u0647 \u0648 \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631<\/td><td>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0627\u0639\u062a\u0645\u0627\u062f \u06a9\u0627\u0631\u0628\u0631 \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc<\/td><\/tr><tr><td>\u0628\u0627\u0632\u062e\u0648\u0631\u062f \u0648 \u062a\u062d\u0644\u06cc\u0644 \u067e\u0633 \u0627\u0632 \u062d\u0627\u062f\u062b\u0647 (Optional)<\/td><td>\u0628\u0631\u0631\u0633\u06cc \u0631\u06cc\u0634\u0647\u200c\u0627\u06cc (RCA) \u0628\u0631\u0627\u06cc \u062d\u0648\u0627\u062f\u062b \u062a\u06a9\u0631\u0627\u0631\u0634\u0648\u0646\u062f\u0647<\/td><td>\u067e\u06cc\u0634\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062a\u06a9\u0631\u0627\u0631\u060c \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0646\u062a\u06cc\u062c\u0647 \u0627\u0631\u0632\u0634 \u0627\u06cc\u062c\u0627\u062f\u0634\u062f\u0647:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646 Value Stream\u060c \u0647\u062f\u0641 \u0646\u0647\u0627\u06cc\u06cc <strong>\u0628\u0627\u0632\u06af\u0631\u062f\u0627\u0646\u062f\u0646 \u0633\u0631\u06cc\u0639 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627\u06cc \u062d\u06cc\u0627\u062a\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0628\u0627 \u06a9\u0645\u062a\u0631\u06cc\u0646 \u0627\u062e\u062a\u0644\u0627\u0644 \u0648 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0634\u0641\u0627\u0641\u06cc\u062a \u0627\u0633\u062a<\/strong>.<br>\u062f\u0631 \u0646\u062a\u06cc\u062c\u0647\u060c <strong>\u0627\u0631\u0632\u0634 \u06a9\u0644\u06cc\u062f\u06cc<\/strong> \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0634\u0627\u0645\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062d\u0641\u0638 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/li>\n\n\n\n<li>\u06a9\u0627\u0647\u0634 \u0631\u06cc\u0633\u06a9 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc<\/li>\n\n\n\n<li>\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0627\u062e\u0644\u06cc<\/li>\n\n\n\n<li>\u0628\u0647\u0628\u0648\u062f \u0645\u062f\u0627\u0648\u0645 \u0648 \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0627\u0632 \u0631\u0648\u06cc\u062f\u0627\u062f\u0647\u0627<\/li>\n<\/ul>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\">\u0686\u06af\u0648\u0646\u06af\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Value Stream \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u062e\u062f\u0645\u0627\u062a\u06cc\u060c \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u06a9\u0631\u0631 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0633\u062a\u0631\u0633\u06cc \u0628\u0647 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062e\u0627\u0635 \u0631\u0627 \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0645\u0627 \u0627\u06cc\u0646 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627 \u0628\u0627 \u062a\u0623\u062e\u06cc\u0631\u060c \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc \u0648 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0647\u0645\u0631\u0627\u0647 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Value Stream\u060c \u0627\u0628\u062a\u062f\u0627 \u062a\u06cc\u0645 IT \u0633\u0631\u0648\u06cc\u0633 \u0645\u0648\u0631\u062f\u0646\u0638\u0631 (\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0633\u062a\u0631\u0633\u06cc) \u0631\u0627 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0647\u062f\u0641 \u0627\u0646\u062a\u062e\u0627\u0628 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0633\u067e\u0633 \u0628\u0627 \u0645\u0634\u0627\u0631\u06a9\u062a \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646\u060c \u0645\u0631\u0627\u062d\u0644 \u0641\u0639\u0644\u06cc \u0627\u0632 \u0644\u062d\u0638\u0647 \u062b\u0628\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u0627 \u062a\u0623\u06cc\u06cc\u062f\u060c \u062a\u062e\u0635\u06cc\u0635 \u062f\u0633\u062a\u0631\u0633\u06cc\u060c \u0627\u0637\u0644\u0627\u0639\u200c\u0631\u0633\u0627\u0646\u06cc \u0648 \u0628\u0631\u0631\u0633\u06cc \u0631\u0636\u0627\u06cc\u062a \u0646\u0647\u0627\u06cc\u06cc \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f. \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u0634 \u0627\u0641\u0632\u0648\u062f\u0647 \u062d\u0630\u0641 \u0645\u06cc\u200c\u06af\u0631\u062f\u0646\u062f. \u067e\u0633 \u0627\u0632 \u0622\u0646\u060c \u062c\u0631\u06cc\u0627\u0646 \u0628\u0647\u06cc\u0646\u0647\u200c\u0634\u062f\u0647 \u0628\u0627 \u0646\u0642\u0634\u200c\u0647\u0627\u06cc \u0645\u0634\u062e\u0635\u060c \u0646\u0642\u0627\u0637 \u0628\u0627\u0632\u062e\u0648\u0631\u062f\u060c \u0648 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0622\u0632\u0645\u0627\u06cc\u0634\u06cc \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f. \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a\u060c \u0628\u0627 \u067e\u0627\u06cc\u0634 \u0645\u062f\u0627\u0648\u0645 \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062f\u0631\u06cc\u062c\u06cc\u060c \u0627\u06cc\u0646 Value Stream \u0628\u0647 \u06cc\u06a9 \u0645\u0633\u06cc\u0631 \u067e\u0627\u06cc\u062f\u0627\u0631 \u0648 \u0642\u0627\u0628\u0644 \u0627\u062a\u06a9\u0627 \u0628\u0631\u0627\u06cc \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">1. <strong>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u0645\u0648\u0642\u0639\u06cc\u062a \u06a9\u0644\u06cc\u062f\u06cc<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0628\u062a\u062f\u0627 \u0628\u0627\u06cc\u062f \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f \u06a9\u0647 \u0628\u0631\u0627\u06cc \u06a9\u062f\u0627\u0645 \u0628\u062e\u0634 \u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u06cc\u0627 \u0633\u0631\u0648\u06cc\u0633 \u0645\u06cc\u200c\u062e\u0648\u0627\u06cc\u062f Value Stream \u0637\u0631\u0627\u062d\u06cc \u06a9\u0646\u06cc\u062f. \u0645\u062b\u0627\u0644\u200c\u0647\u0627:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u06cc\u06a9 Incident<\/li>\n\n\n\n<li>\u0627\u062c\u0631\u0627\u06cc \u06cc\u06a9 Change<\/li>\n\n\n\n<li>\u067e\u0627\u0633\u062e \u0628\u0647 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 (Service Request)<\/li>\n\n\n\n<li>\u0637\u0631\u0627\u062d\u06cc \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u062c\u062f\u06cc\u062f<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u0646\u06a9\u062a\u0647: \u0628\u0647\u062a\u0631\u0647 \u0627\u0632 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0647\u0645 \u0648 \u067e\u0631\u062a\u06a9\u0631\u0627\u0631 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u062f.<\/p>\n<\/blockquote>\n\n\n\n<h5 class=\"wp-block-heading\">2. <strong>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0645\u0639\u0644\u0648\u0645 \u06a9\u0646\u06cc\u062f \u0686\u0647 \u0627\u0641\u0631\u0627\u062f\u06cc\u060c \u062a\u06cc\u0645\u200c\u0647\u0627 \u06cc\u0627 \u0648\u0627\u062d\u062f\u0647\u0627\u06cc\u06cc \u062f\u0631 \u0627\u06cc\u062c\u0627\u062f \u0648 \u062a\u062d\u0648\u06cc\u0644 \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u062f\u062e\u06cc\u0644 \u0647\u0633\u062a\u0646:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0646\u0647\u0627\u06cc\u06cc<\/li>\n\n\n\n<li>\u062a\u06cc\u0645\u200c\u0647\u0627\u06cc IT (\u0645\u062b\u0644 Service Desk\u060c Network\u060c Security)<\/li>\n\n\n\n<li>\u062a\u0627\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u0647\u200c\u0647\u0627 \u06cc\u0627 \u067e\u06cc\u0645\u0627\u0646\u06a9\u0627\u0631\u0627\u0646 \u0628\u06cc\u0631\u0648\u0646\u06cc<\/li>\n\n\n\n<li>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0648 \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">3. <strong>\u062a\u0631\u0633\u06cc\u0645 \u062c\u0631\u06cc\u0627\u0646 \u0641\u0639\u0644\u06cc (As-Is)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0628\u0635\u0631\u06cc \u0645\u062b\u0644 <strong>\u0646\u0642\u0634\u0647 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 (Value Stream Mapping)<\/strong> \u06cc\u0627 \u062d\u062a\u06cc \u06cc\u06a9 \u0641\u0644\u0648\u0686\u0627\u0631\u062a \u0633\u0627\u062f\u0647\u060c \u0645\u0631\u0627\u062d\u0644 \u0641\u0639\u0644\u06cc \u0631\u0648 \u0645\u0633\u062a\u0646\u062f \u06a9\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0646\u0642\u0637\u0647 \u0634\u0631\u0648\u0639 (Trigger) \u06a9\u062c\u0627\u0633\u062a\u061f<\/li>\n\n\n\n<li>\u0686\u0647 \u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0647\u061f<\/li>\n\n\n\n<li>\u0686\u0647 \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc\u06cc \u062f\u0631\u06af\u06cc\u0631 \u0647\u0633\u062a\u0646\u061f<\/li>\n\n\n\n<li>\u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0686\u0637\u0648\u0631 \u062c\u0631\u06cc\u0627\u0646 \u062f\u0627\u0631\u0647\u061f<\/li>\n\n\n\n<li>\u062e\u0631\u0648\u062c\u06cc \u0646\u0647\u0627\u06cc\u06cc \u0686\u06cc\u0647\u061f<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">4. <strong>\u062a\u062d\u0644\u06cc\u0644 \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627 \u0648 \u0627\u062a\u0644\u0627\u0641\u200c\u0647\u0627<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u062c\u0631\u06cc\u0627\u0646 \u0641\u0639\u0644\u06cc\u060c \u062f\u0646\u0628\u0627\u0644 \u0627\u06cc\u0646 \u0645\u0648\u0627\u0631\u062f \u0628\u06af\u0631\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0623\u062e\u06cc\u0631\u0647\u0627\u06cc \u0628\u06cc\u200c\u062f\u0644\u06cc\u0644<\/li>\n\n\n\n<li>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0636\u0639\u06cc\u0641 \u0628\u06cc\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627<\/li>\n\n\n\n<li>\u06a9\u0627\u0631\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc \u06cc\u0627 \u062f\u0633\u062a\u06cc<\/li>\n\n\n\n<li>\u0646\u0642\u0627\u0637\u06cc \u06a9\u0647 \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631 \u06a9\u0627\u0647\u0634 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u0647<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u062d\u0644 \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u0634 \u0627\u0641\u0632\u0648\u062f\u0647<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u0647\u062f\u0641 \u0627\u06cc\u0646 \u0645\u0631\u062d\u0644\u0647: \u0633\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0633\u06cc\u0631 \u0648 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc.<\/p>\n<\/blockquote>\n\n\n\n<h5 class=\"wp-block-heading\">5. <strong>\u0637\u0631\u0627\u062d\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0647\u062f\u0641 (To-Be Value Stream)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u062d\u0627\u0644\u0627 \u0646\u0633\u062e\u0647 \u0628\u0647\u06cc\u0646\u0647\u200c\u0634\u062f\u0647\u200c\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0631\u0648 \u0637\u0631\u0627\u062d\u06cc \u06a9\u0646:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0646\u0642\u0634\u200c\u0647\u0627 \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a\u200c\u0647\u0627 \u0631\u0648 \u0634\u0641\u0627\u0641 \u06a9\u0646<\/li>\n\n\n\n<li>\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0646\u0627\u0633\u0628 \u0631\u0648 \u0645\u0639\u0631\u0641\u06cc \u06a9\u0646 (\u0645\u062b\u0644 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u06cc\u0627 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc <strong><a href=\"https:\/\/medanet.ir\/9600\/\">ITSM<\/a><\/strong>)<\/li>\n\n\n\n<li>\u062d\u0644\u0642\u0647\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u062e\u0648\u0631\u062f (Feedback Loops) \u0631\u0648 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0646<\/li>\n\n\n\n<li>\u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0627\u0631\u0632\u0634 \u06cc\u0627 \u0631\u0636\u0627\u06cc\u062a \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">6. <strong>\u062a\u0637\u0627\u0628\u0642 \u0628\u0627 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 ITIL (Service Value Chain)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0631\u0631\u0633\u06cc \u06a9\u0646 \u06a9\u0647 \u0627\u06cc\u0646 \u062c\u0631\u06cc\u0627\u0646\u060c \u0628\u0627 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 ITIL \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u0633\u062a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0622\u06cc\u0627 Engage \u0628\u0647\u200c\u062f\u0631\u0633\u062a\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0647\u061f<\/li>\n\n\n\n<li>\u0622\u06cc\u0627 Deliver &amp; Support \u062f\u0631 \u062c\u0627\u06cc \u062e\u0648\u062f\u0634 \u0642\u0631\u0627\u0631 \u062f\u0627\u0631\u0647\u061f<\/li>\n\n\n\n<li>Improve \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0628\u062e\u0634 \u0627\u0646\u062a\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0647\u0633\u062a\u061f<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">7. <strong>\u0627\u062c\u0631\u0627\u06cc \u0622\u0632\u0645\u0627\u06cc\u0634\u06cc (Pilot) \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062f\u0631\u06cc\u062c\u06cc<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u0628\u062a\u062f\u0627 \u062f\u0631 \u06cc\u06a9 \u062f\u0627\u0645\u0646\u0647 \u0645\u062d\u062f\u0648\u062f \u0627\u062c\u0631\u0627\u0634 \u06a9\u0646\u060c \u0628\u0627\u0632\u062e\u0648\u0631\u062f \u0628\u06af\u06cc\u0631\u060c \u0633\u067e\u0633 \u0628\u0647 \u06a9\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u06af\u0633\u062a\u0631\u0634 \u0628\u062f\u0647.<br>\u0627\u0632 \u0645\u062a\u062f\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 Agile \u06cc\u0627 DevOps \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0645\u062f\u0627\u0648\u0645 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">8. <strong>\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0648 \u067e\u0627\u06cc\u0634 \u0627\u0631\u0632\u0634<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f (KPIs)\u060c \u0627\u062b\u0631 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0631\u0648 \u0628\u0633\u0646\u062c:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0631\u0633\u06cc\u062f\u06af\u06cc<\/li>\n\n\n\n<li>\u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631\u0627\u0646<\/li>\n\n\n\n<li>\u062a\u0639\u062f\u0627\u062f \u062a\u06a9\u0631\u0627\u0631 \u0645\u0634\u06a9\u0644 \u06cc\u0627 \u062e\u0637\u0627<\/li>\n\n\n\n<li>\u0647\u0632\u06cc\u0646\u0647 \u0627\u0646\u062c\u0627\u0645 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u06a9\u0645\u06a9\u06cc<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Value Stream Mapping (VSM)<\/strong><\/li>\n\n\n\n<li><strong>ITSM Tools \u0645\u062b\u0644 <a href=\"https:\/\/servicedesk.medanet.ir\/\">ServiceDesk Plus<\/a> \u06cc\u0627 Jira Service Management<\/strong><\/li>\n\n\n\n<li><strong>Collaboration Tools \u0645\u062b\u0644 Miro\u060c Lucidchart \u06cc\u0627 Visio<\/strong><\/li>\n\n\n\n<li><strong>\u06a9\u0627\u0646\u0628\u0627\u0646 \u06cc\u0627 \u0627\u0633\u06a9\u0631\u0627\u0645 \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u062a\u062f\u0631\u06cc\u062c\u06cc<\/strong><\/li>\n<\/ul>\n\n\n\n<!--nextpage-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0631\u0627\u062d\u0644-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-value-stream-\u062f\u0631-itil-4\">\u0645\u0631\u0627\u062d\u0644 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc Value Stream \u062f\u0631 ITIL 4<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4\u060c \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc <strong>Value Stream<\/strong> \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0641\u0631\u0627\u06cc\u0646\u062f \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0631\u0627 \u0627\u0632 \u0646\u06af\u0627\u0647 \u00ab\u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u00bb \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u06a9\u0646\u0646\u062f.<br>\u0628\u0647\u200c\u062c\u0627\u06cc \u062a\u0645\u0631\u06a9\u0632 \u0635\u0631\u0641 \u0628\u0631 \u0627\u062c\u0631\u0627\u06cc \u0648\u0638\u0627\u06cc\u0641\u060c \u062f\u0631 Value Stream \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0627\u0628\u062a\u062f\u0627 \u062a\u0627 \u0627\u0646\u062a\u0647\u0627\u06cc \u062a\u0639\u0627\u0645\u0644 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u0633\u06cc\u0631 \u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646\u06cc \u0645\u0634\u062e\u0635\u060c \u0645\u0624\u062b\u0631 \u0648 \u0642\u0627\u0628\u0644\u200c\u0633\u0646\u062c\u0634 \u0628\u0627\u0634\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u062c\u062f\u0648\u0644 \u0632\u06cc\u0631\u060c \u0645\u0631\u0627\u062d\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u06af\u0627\u0645\u200c\u0628\u0647\u200c\u06af\u0627\u0645 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06cc\u06a9 Value Stream \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0645\u0631\u062d\u0644\u0647<\/th><th>\u0639\u0646\u0648\u0627\u0646 \u0645\u0631\u062d\u0644\u0647<\/th><th>\u0634\u0631\u062d \u0627\u0642\u062f\u0627\u0645\u0627\u062a<\/th><th>\u062e\u0631\u0648\u062c\u06cc \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u0633\u0646\u0627\u0631\u06cc\u0648 \u06a9\u0644\u06cc\u062f\u06cc<\/td><td>\u0627\u0646\u062a\u062e\u0627\u0628 \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u0645\u0647\u0645 (\u0645\u062b\u0644 Incident \u06cc\u0627 Service Request)<\/td><td>\u062a\u0645\u0631\u06a9\u0632 \u0645\u0634\u062e\u0635 \u0628\u0631\u0627\u06cc \u0637\u0631\u0627\u062d\u06cc Value Stream<\/td><\/tr><tr><td>2<\/td><td>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646<\/td><td>\u0645\u0634\u062e\u0635 \u06a9\u0631\u062f\u0646 \u0646\u0642\u0634\u200c\u0647\u0627: \u06a9\u0627\u0631\u0628\u0631\u0627\u0646\u060c \u062a\u06cc\u0645\u200c\u0647\u0627\u06cc \u062f\u0627\u062e\u0644\u06cc\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a\u060c \u062a\u0627\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u06af\u0627\u0646<\/td><td>\u0641\u0647\u0631\u0633\u062a \u0630\u06cc\u200c\u0646\u0641\u0639\u0627\u0646 \u0648 \u0646\u0642\u0634\u200c\u0647\u0627\u06cc \u0622\u0646\u200c\u0647\u0627<\/td><\/tr><tr><td>3<\/td><td>\u062a\u0631\u0633\u06cc\u0645 \u0648\u0636\u0639\u06cc\u062a \u0645\u0648\u062c\u0648\u062f (As-Is)<\/td><td>\u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0645\u0631\u0627\u062d\u0644 \u0641\u0639\u0644\u06cc \u062e\u062f\u0645\u062a \u0628\u0627 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f VSM \u06cc\u0627 \u0641\u0644\u0648\u0686\u0627\u0631\u062a<\/td><td>\u0646\u0642\u0634\u0647 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0641\u0639\u0644\u06cc<\/td><\/tr><tr><td>4<\/td><td>\u062a\u062d\u0644\u06cc\u0644 \u0646\u0642\u0627\u0637 \u0636\u0639\u0641 \u0648 \u0627\u062a\u0644\u0627\u0641\u200c\u0647\u0627<\/td><td>\u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u06af\u0644\u0648\u06af\u0627\u0647\u200c\u0647\u0627\u060c \u062a\u0623\u062e\u06cc\u0631\u0647\u0627\u060c \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc \u0648 \u0646\u0627\u0647\u0645\u0627\u0647\u0646\u06af\u06cc\u200c\u0647\u0627<\/td><td>\u0644\u06cc\u0633\u062a\u06cc \u0627\u0632 \u0646\u0642\u0627\u0637 \u0642\u0627\u0628\u0644 \u0628\u0647\u0628\u0648\u062f<\/td><\/tr><tr><td>5<\/td><td>\u0637\u0631\u0627\u062d\u06cc \u0648\u0636\u0639\u06cc\u062a \u0645\u0637\u0644\u0648\u0628 (To-Be)<\/td><td>\u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u0645\u0633\u06cc\u0631 \u0627\u0631\u0632\u0634 \u0628\u0627 \u062d\u0630\u0641 \u0627\u062a\u0644\u0627\u0641 \u0648 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0646 \u0628\u0627\u0632\u062e\u0648\u0631\u062f \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646<\/td><td>\u0645\u062f\u0644 \u0628\u0647\u06cc\u0646\u0647\u200c\u0634\u062f\u0647 Value Stream<\/td><\/tr><tr><td>6<\/td><td>\u062a\u0637\u0627\u0628\u0642 \u0628\u0627 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (<strong><a href=\"https:\/\/medanet.ir\/8592\/\">SVC<\/a><\/strong>)<\/td><td>\u0628\u0631\u0631\u0633\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0645\u0631\u0627\u062d\u0644 \u0628\u0627 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc Plan\u060c Engage\u060c Deliver \u0648 Improve<\/td><td>\u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u0633\u0627\u0632\u06cc \u0628\u0627 \u0686\u0627\u0631\u0686\u0648\u0628 ITIL<\/td><\/tr><tr><td>7<\/td><td>\u0627\u062c\u0631\u0627\u06cc \u0622\u0632\u0645\u0627\u06cc\u0634\u06cc \u0648 \u0628\u0627\u0632\u062e\u0648\u0631\u062f<\/td><td>\u0627\u062c\u0631\u0627\u06cc \u0645\u062d\u062f\u0648\u062f \u062c\u0631\u06cc\u0627\u0646 \u062c\u062f\u06cc\u062f\u060c \u062c\u0645\u0639\u200c\u0622\u0648\u0631\u06cc \u0646\u0638\u0631\u0627\u062a\u060c \u0627\u0635\u0644\u0627\u062d \u0628\u0631 \u0627\u0633\u0627\u0633 \u062a\u062c\u0631\u0628\u0647<\/td><td>\u0646\u0633\u062e\u0647 \u0627\u0648\u0644\u06cc\u0647 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0627 \u0627\u0635\u0644\u0627\u062d\u0627\u062a \u0627\u0648\u0644\u06cc\u0647<\/td><\/tr><tr><td>8<\/td><td>\u06af\u0633\u062a\u0631\u0634 \u0648 \u067e\u0627\u06cc\u0634<\/td><td>\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06af\u0633\u062a\u0631\u062f\u0647\u060c \u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af \u0648 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0628\u0627 KPI \u0647\u0627\u06cc \u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647<\/td><td>Value Stream \u067e\u0627\u06cc\u062f\u0627\u0631 \u0648 \u0642\u0627\u0628\u0644\u200c\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group alignfull has-text-color has-background\" style=\"color:#000000;background-color:#ffffff\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\" style=\"line-height:.9\"><strong>\u0641\u0642\u0637 \u06a9\u0627\u0631\u06cc \u0631\u0627 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u06a9\u0647 \u0627\u0631\u0632\u0634 \u062f\u0627\u0631\u062f<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"schedule-a-visit\" style=\"font-size:59px;line-height:1.15\"><strong>\u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a \u0634\u0645\u0627 \u0628\u0627 \u0645\u062f\u0627\u0646\u062a \u062c\u0631\u06cc\u0627\u0646 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f! <\/strong><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-amber-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/medanet.ir\/contact\/\" style=\"border-radius:11px\"><strong>\u0628\u0627 \u0645\u062f\u0627\u0646\u062a \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0622\u0645\u0648\u0632\u0634\u06cc \u0648 \u0627\u062e\u062a\u0635\u0627\u0635\u06cc \u0645\u062f\u0627\u0646\u062a \u0645\u06cc\u200c\u062e\u0648\u0627\u0646\u06cc\u062f: \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0686\u06cc\u0633\u062a \u0648 \u0646\u0642\u0634 \u0622\u0646 \u062f\u0631 \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a SVC \u062a\u0635\u0648\u0631 \u06a9\u0646\u06cc\u062f \u0633\u0627\u0639\u062a \u06f9 \u0635\u0628\u062d \u0631\u0648\u0632 \u06a9\u0627\u0631\u06cc \u0627\u0633\u062a. \u06cc\u06a9\u06cc [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-51","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/51\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=51"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=51"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}