{"id":40,"date":"2025-02-20T09:54:16","date_gmt":"2025-02-20T09:54:16","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-%d9%88-%d8%a7%d8%ac%d8%b2%d8%a7%db%8c-%da%a9%d9%84%db%8c%d8%af%db%8c-itil-4-%d8%b3%db%8c%d8%b3%d8%aa%d9%85-%d8%a7%d8%b1%d8%b2%d8%b4-%d8%ae%d8%af%d9%85\/"},"modified":"2025-02-20T09:54:16","modified_gmt":"2025-02-20T09:54:16","slug":"%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-%d9%88-%d8%a7%d8%ac%d8%b2%d8%a7%db%8c-%da%a9%d9%84%db%8c%d8%af%db%8c-itil-4-%d8%b3%db%8c%d8%b3%d8%aa%d9%85-%d8%a7%d8%b1%d8%b2%d8%b4-%d8%ae%d8%af%d9%85","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-%d9%88-%d8%a7%d8%ac%d8%b2%d8%a7%db%8c-%da%a9%d9%84%db%8c%d8%af%db%8c-itil-4-%d8%b3%db%8c%d8%b3%d8%aa%d9%85-%d8%a7%d8%b1%d8%b2%d8%b4-%d8%ae%d8%af%d9%85\/","title":{"rendered":"\u0633\u0627\u062e\u062a\u0627\u0631 \u0648 \u0627\u062c\u0632\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc ITIL 4 \u2013 \u0633\u06cc\u0633\u062a\u0645 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (SVS)"},"content":{"rendered":"\n

Service Value System (SVS)<\/a><\/strong> \u0686\u0627\u0631\u0686\u0648\u0628 \u0627\u0635\u0644\u06cc \u062f\u0631 ITIL 4<\/strong> \u0627\u0633\u062a \u06a9\u0647 \u0646\u062d\u0648\u0647 \u0627\u06cc\u062c\u0627\u062f\u060c \u0627\u0631\u0627\u0626\u0647 \u0648 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a IT \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u06cc\u0646 \u0633\u06cc\u0633\u062a\u0645 \u0634\u0627\u0645\u0644 \u06f5 \u062c\u0632\u0621 \u06a9\u0644\u06cc\u062f\u06cc<\/strong> \u0627\u0633\u062a:<\/p>\n\n\n\n

\u06f1. \u0627\u0635\u0648\u0644 \u0631\u0627\u0647\u0646\u0645\u0627\u06cc ITIL (ITIL Guiding Principles)<\/strong><\/h2>\n\n\n\n

\u2705 \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0627\u0631\u0632\u0634<\/strong> \u2013 \u0647\u0631 \u0641\u0639\u0627\u0644\u06cc\u062a \u0628\u0627\u06cc\u062f \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u062f.
\u2705 \u0634\u0631\u0648\u0639 \u0627\u0632 \u062c\u0627\u06cc\u06cc \u06a9\u0647 \u0647\u0633\u062a\u06cc\u062f<\/strong> \u2013 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u062f\u0631\u06cc\u062c\u06cc.
\u2705 \u062a\u06a9\u0631\u0627\u0631 \u0648 \u0628\u0627\u0632\u062e\u0648\u0631\u062f \u0645\u062f\u0627\u0648\u0645<\/strong> \u2013 \u0627\u0639\u0645\u0627\u0644 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u062f\u0631 \u0686\u0631\u062e\u0647\u200c\u0647\u0627\u06cc \u06a9\u0648\u062a\u0627\u0647\u200c\u0645\u062f\u062a \u0628\u0627 \u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u0645\u062f\u0627\u0648\u0645.
\u2705 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0634\u0641\u0627\u0641\u06cc\u062a<\/strong> \u2013 \u06a9\u0627\u0631 \u062a\u06cc\u0645\u06cc \u0628\u0631\u0627\u06cc \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627\u06cc \u0628\u0647\u062a\u0631.
\u2705 \u062a\u0641\u06a9\u0631 \u0648 \u06a9\u0627\u0631\u06a9\u0631\u062f \u062c\u0627\u0645\u0639<\/strong> \u2013 \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a\u0646 \u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a \u0645\u06cc\u0627\u0646 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u0648 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627.
\u2705 \u0633\u0627\u062f\u06af\u06cc \u0648 \u0628\u0647\u06cc\u0646\u0647\u200c\u0633\u0627\u0632\u06cc<\/strong> \u2013 \u062d\u0630\u0641 \u067e\u06cc\u0686\u06cc\u062f\u06af\u06cc\u200c\u0647\u0627\u06cc \u063a\u06cc\u0631\u0636\u0631\u0648\u0631\u06cc.
\u2705 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0686\u0627\u0628\u06a9<\/strong> \u2013 \u0648\u0627\u06a9\u0646\u0634 \u0633\u0631\u06cc\u0639 \u0628\u0647 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0645\u062d\u06cc\u0637\u06cc.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

\u06f2. \u062d\u0627\u06a9\u0645\u06cc\u062a (Governance)<\/a><\/strong><\/h2>\n\n\n\n

\ud83d\udd39 \u0646\u062d\u0648\u0647 \u062a\u0639\u06cc\u06cc\u0646 \u0633\u06cc\u0627\u0633\u062a\u200c\u0647\u0627\u060c \u0647\u062f\u0627\u06cc\u062a \u0648 \u0646\u0638\u0627\u0631\u062a \u0628\u0631 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a.
\ud83d\udd39 \u062a\u0639\u0627\u0645\u0644 \u0628\u0627 \u062f\u06cc\u06af\u0631 \u0627\u062c\u0632\u0627\u06cc SVS \u0628\u0631\u0627\u06cc \u062a\u0636\u0645\u06cc\u0646 \u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634.
\ud83d\udd39 \u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0632 \u0686\u0627\u0631\u0686\u0648\u0628\u200c\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f COBIT<\/strong> <\/a>\u0648 ISO 38500<\/strong> \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n\n\n

\n
\"\u0633\u0627\u062e\u062a\u0627\u0631
\u0633\u0627\u062e\u062a\u0627\u0631 \u0648 \u0627\u062c\u0632\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc ITIL 4 \u2013 \u0633\u06cc\u0633\u062a\u0645 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (SVS)<\/figcaption><\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

\u06f3. \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (Service Value Chain – SVC)<\/strong><\/h2>\n\n\n
\n
\"\u0633\u0627\u062e\u062a\u0627\u0631
\u0633\u0627\u062e\u062a\u0627\u0631 \u0648 \u0627\u062c\u0632\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc ITIL 4 \u2013 \u0633\u06cc\u0633\u062a\u0645 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a (SVS)<\/figcaption><\/figure>\n<\/div>\n\n\n

\u2705 \u0647\u0633\u062a\u0647 \u0645\u0631\u06a9\u0632\u06cc ITIL 4<\/strong> \u06a9\u0647 \u0634\u0627\u0645\u0644 \u06f6 \u0641\u0639\u0627\u0644\u06cc\u062a \u06a9\u0644\u06cc\u062f\u06cc<\/strong> \u0628\u0631\u0627\u06cc \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a IT \u0627\u0633\u062a:
1\ufe0f\u20e3 Plan<\/strong> \u2013 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0628\u0631\u0627\u06cc \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a.
2\ufe0f\u20e3 Engage<\/strong> <\/a>\u2013 \u062a\u0639\u0627\u0645\u0644 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u0630\u06cc\u0646\u0641\u0639\u0627\u0646.
3\ufe0f\u20e3 Design & Transition<\/strong> \u2013 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u0627\u062a \u062c\u062f\u06cc\u062f \u06cc\u0627 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a.
4\ufe0f\u20e3 Obtain\/Build<\/strong> \u2013 \u062a\u0648\u0633\u0639\u0647 \u06cc\u0627 \u062a\u0623\u0645\u06cc\u0646 \u0645\u0646\u0627\u0628\u0639 \u0648 \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc \u0645\u0648\u0631\u062f \u0646\u06cc\u0627\u0632.
5\ufe0f\u20e3 Deliver & Support<\/strong> \u2013 \u0627\u0631\u0627\u0626\u0647 \u0648 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u062e\u062f\u0645\u0627\u062a.
6\ufe0f\u20e3 Improve<\/strong> \u2013 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627.<\/p>\n\n\n\n

\u06f4. \u062a\u0645\u0631\u06cc\u0646\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc (Management Practices)<\/strong><\/h2>\n\n\n\n

\ud83d\udccc \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0633\u0646\u062a\u06cc ITIL v3<\/strong> \u0634\u062f\u0647 \u0648 \u0634\u0627\u0645\u0644 \u06f3\u06f4 \u062a\u0645\u0631\u06cc\u0646 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc<\/strong> \u062f\u0631 \u06f3 \u062f\u0633\u062a\u0647 \u0627\u0633\u062a:
\u2705 \u062a\u0645\u0631\u06cc\u0646\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a \u0639\u0645\u0648\u0645\u06cc (14 \u0645\u0648\u0631\u062f)<\/strong> <\/a>\u2013 \u0645\u0627\u0646\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc.
\u2705 \u062a\u0645\u0631\u06cc\u0646\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a (17 \u0645\u0648\u0631\u062f)<\/strong><\/a> \u2013 \u0645\u0627\u0646\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0631\u062e\u062f\u0627\u062f\u0647\u0627\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u0633\u0637\u062d \u062e\u062f\u0645\u0627\u062a.
\u2705 \u062a\u0645\u0631\u06cc\u0646\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a \u0641\u0646\u06cc (3 \u0645\u0648\u0631\u062f)<\/strong> <\/a>\u2013 \u0645\u0627\u0646\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0645\u0646\u06cc\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0639\u0645\u0627\u0631\u06cc.<\/p>\n\n\n\n

\u06f5. \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 (Continual Improvement)<\/strong><\/h2>\n\n\n\n

\ud83d\udd39 ITIL 4<\/strong> \u0628\u0631 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/strong> (CI) \u062a\u0623\u06a9\u06cc\u062f \u062f\u0627\u0631\u062f \u062a\u0627 \u062e\u062f\u0645\u0627\u062a IT \u0647\u0645\u06cc\u0634\u0647 \u06a9\u0627\u0631\u0622\u0645\u062f \u0648 \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0628\u0627\u0634\u0646\u062f.
\ud83d\udd39 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0632 \u0645\u062f\u0644 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 ITIL (Continual Improvement Model)<\/strong> \u0628\u0631\u0627\u06cc \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u0648 \u0627\u062c\u0631\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n\n\n\n

\u0628\u0637\u0648\u0631 \u062e\u0644\u0627\u0635\u0647:<\/p>\n\n\n\n

\u2705 SVS<\/strong> \u0645\u062f\u0644 \u0627\u0635\u0644\u06cc ITIL 4 \u0627\u0633\u062a \u06a9\u0647 \u0646\u062d\u0648\u0647 \u062a\u0648\u0644\u06cc\u062f \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0631\u0632\u0634 \u062f\u0631 \u062e\u062f\u0645\u0627\u062a IT \u0631\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f.
\u2705 \u0627\u06cc\u0646 \u0645\u062f\u0644 \u06f5 \u0628\u062e\u0634 \u06a9\u0644\u06cc\u062f\u06cc<\/strong> \u062f\u0627\u0631\u062f \u06a9\u0647 \u0634\u0627\u0645\u0644 \u0627\u0635\u0648\u0644 \u0631\u0627\u0647\u0646\u0645\u0627\u060c \u062d\u0627\u06a9\u0645\u06cc\u062a\u060c \u0632\u0646\u062c\u06cc\u0631\u0647 \u0627\u0631\u0632\u0634 \u062e\u062f\u0645\u0627\u062a\u060c \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631<\/strong> \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n","protected":false},"excerpt":{"rendered":"

Service Value System (SVS) \u0686\u0627\u0631\u0686\u0648\u0628 \u0627\u0635\u0644\u06cc \u062f\u0631 ITIL 4 \u0627\u0633\u062a \u06a9\u0647 \u0646\u062d\u0648\u0647 \u0627\u06cc\u062c\u0627\u062f\u060c \u0627\u0631\u0627\u0626\u0647 \u0648 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a IT \u0631\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u06cc\u0646 \u0633\u06cc\u0633\u062a\u0645 \u0634\u0627\u0645\u0644 \u06f5 \u062c\u0632\u0621 \u06a9\u0644\u06cc\u062f\u06cc \u0627\u0633\u062a: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-40","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/40","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/40\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=40"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=40"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}