{"id":398,"date":"2026-09-15T05:52:10","date_gmt":"2026-09-15T05:52:10","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%d8%a7%d8%b2-%d8%af%d9%88%d9%84%d8%aa-%d8%a8%d8%b1%db%8c%d8%aa%d8%a7%d9%86%db%8c%d8%a7-%d8%aa%d8%a7-peoplecert%d8%9b-%d8%af%d8%a7%d8%b3%d8%aa%d8%a7%d9%86-axelos-%d9%88-%d8%aa%da%a9%d8%a7%d9%85%d9%84-i\/"},"modified":"2026-09-15T05:52:10","modified_gmt":"2026-09-15T05:52:10","slug":"%d8%a7%d8%b2-%d8%af%d9%88%d9%84%d8%aa-%d8%a8%d8%b1%db%8c%d8%aa%d8%a7%d9%86%db%8c%d8%a7-%d8%aa%d8%a7-peoplecert%d8%9b-%d8%af%d8%a7%d8%b3%d8%aa%d8%a7%d9%86-axelos-%d9%88-%d8%aa%da%a9%d8%a7%d9%85%d9%84-i","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%d8%a7%d8%b2-%d8%af%d9%88%d9%84%d8%aa-%d8%a8%d8%b1%db%8c%d8%aa%d8%a7%d9%86%db%8c%d8%a7-%d8%aa%d8%a7-peoplecert%d8%9b-%d8%af%d8%a7%d8%b3%d8%aa%d8%a7%d9%86-axelos-%d9%88-%d8%aa%da%a9%d8%a7%d9%85%d9%84-i\/","title":{"rendered":"\u0627\u0632 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u062a\u0627 PeopleCert\u061b \u062f\u0627\u0633\u062a\u0627\u0646 AXELOS \u0648 \u062a\u06a9\u0627\u0645\u0644 ITIL"},"content":{"rendered":"<h1>\u0627\u0632 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u062a\u0627 PeopleCert\u061b \u062f\u0627\u0633\u062a\u0627\u0646 AXELOS \u0648 \u062a\u06a9\u0627\u0645\u0644 ITIL<\/h1>\n<p>\u06a9\u0645\u062a\u0631 \u0686\u0627\u0631\u0686\u0648\u0628 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u062f\u0631 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 ITIL \u0639\u0645\u0631 \u06a9\u0631\u062f\u0647\u060c \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0631\u062f\u0647 \u0648 \u0647\u0645\u0686\u0646\u0627\u0646 \u0632\u0646\u062f\u0647 \u0645\u0627\u0646\u062f\u0647 \u0627\u0633\u062a. ITIL \u0627\u0632 \u062f\u0644 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0645\u062a\u0648\u0644\u062f \u0634\u062f\u060c \u062f\u0647\u0647\u200c\u0647\u0627 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u062e\u0635\u0648\u0635\u06cc \u0648 \u0639\u0645\u0648\u0645\u06cc \u062c\u0647\u0627\u0646 \u06af\u0633\u062a\u0631\u0634 \u06cc\u0627\u0641\u062a\u060c \u0645\u062f\u062a\u06cc \u0632\u06cc\u0631 \u0686\u062a\u0631 AXELOS \u0645\u062f\u06cc\u0631\u06cc\u062a \u0634\u062f \u0648 \u0627\u0645\u0631\u0648\u0632 \u0645\u0627\u0644\u06a9\u06cc\u062a \u0648 \u062a\u0648\u0633\u0639\u0647 \u0622\u0646 \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 PeopleCert \u0627\u0633\u062a.<\/p>\n<p>\u0627\u0645\u0627 \u0627\u06af\u0631 \u0641\u0642\u0637 \u0646\u0633\u062e\u0647\u200c\u0647\u0627 \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u0645\u060c \u0628\u062e\u0634 \u0645\u0647\u0645 \u062f\u0627\u0633\u062a\u0627\u0646 \u0631\u0627 \u0627\u0632 \u062f\u0633\u062a \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645. ITIL \u0635\u0631\u0641\u0627\u064b \u0627\u0632 v2 \u0628\u0647 v3 \u0648 \u0627\u0632 ITIL 4 \u0628\u0647 Version 5 \u0646\u0631\u0633\u06cc\u062f\u0647\u061b \u0645\u062f\u0644 \u0627\u062f\u0627\u0631\u0647\u060c \u0627\u0642\u062a\u0635\u0627\u062f \u0622\u0645\u0648\u0632\u0634\u060c \u0645\u0627\u0644\u06a9\u06cc\u062a IP \u0648 \u062d\u062a\u06cc \u0641\u0644\u0633\u0641\u0647 \u0622\u0646 \u062f\u0631\u0628\u0627\u0631\u0647 \u0646\u0642\u0634 IT \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<h2>\u0631\u06cc\u0634\u0647\u200c\u0647\u0627\u06cc \u062f\u0648\u0644\u062a\u06cc ITIL\u061b \u0645\u0633\u0626\u0644\u0647\u200c\u0627\u06cc \u06a9\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc \u0634\u0631\u0648\u0639 \u0646\u0634\u062f<\/h2>\n<p>\u0631\u06cc\u0634\u0647 ITIL \u0628\u0647 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0648 \u062a\u0644\u0627\u0634 \u0628\u0631\u0627\u06cc \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u06a9\u0631\u062f\u0646 \u0634\u06cc\u0648\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0627\u0632\u0645\u06cc\u200c\u06af\u0631\u062f\u062f. \u0645\u0633\u0626\u0644\u0647 \u0627\u0635\u0644\u06cc \u0627\u06cc\u0646 \u0628\u0648\u062f \u06a9\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u062f\u0648\u0644\u062a\u06cc \u0648 \u067e\u06cc\u0645\u0627\u0646\u06a9\u0627\u0631\u0627\u0646 \u0645\u062e\u062a\u0644\u0641\u060c \u062e\u062f\u0645\u0627\u062a IT \u0631\u0627 \u0628\u0627 \u06a9\u06cc\u0641\u06cc\u062a \u0648 \u0632\u0628\u0627\u0646 \u0645\u062a\u0641\u0627\u0648\u062a \u0627\u062f\u0627\u0631\u0647 \u0645\u06cc\u200c\u06a9\u0631\u062f\u0646\u062f. \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 Guidance \u0648\u062c\u0648\u062f \u062f\u0627\u0634\u062a \u06a9\u0647 \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 Vendor \u0648 Technology \u062e\u0627\u0635 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0628\u0647 \u0647\u0645\u06cc\u0646 \u062f\u0644\u06cc\u0644 ITIL \u0627\u0632 \u0627\u0628\u062a\u062f\u0627 \u0628\u06cc\u0634\u062a\u0631 \u062f\u0631\u0628\u0627\u0631\u0647 Management \u0628\u0648\u062f \u062a\u0627 Product. \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0646\u0628\u0648\u062f \u06a9\u0647 \u0628\u06af\u0648\u06cc\u062f \u06a9\u062f\u0627\u0645 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0631\u0627 \u0628\u062e\u0631\u06cc\u062f\u061b \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0628\u0648\u062f \u06a9\u0647 Incident\u060c Change\u060c Problem\u060c Capacity\u060c Availability \u0648 \u062f\u06cc\u06af\u0631 \u062d\u0648\u0632\u0647\u200c\u0647\u0627 \u0686\u06af\u0648\u0646\u0647 \u0628\u0647\u200c\u0634\u06a9\u0644 \u0645\u0646\u0638\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0634\u0648\u0646\u062f.<\/p>\n<h2>\u0686\u0631\u0627 ITIL \u062a\u0648\u0627\u0646\u0633\u062a \u0627\u0632 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0641\u0631\u0627\u062a\u0631 \u0628\u0631\u0648\u062f\u061f<\/h2>\n<p>ITIL \u06cc\u06a9 \u0645\u0632\u06cc\u062a \u0645\u0647\u0645 \u062f\u0627\u0634\u062a: Vendor-neutral \u0628\u0648\u062f. \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0633\u062a IBM\u060c Microsoft\u060c Unix\u060c Mainframe \u06cc\u0627 \u0628\u0639\u062f\u0647\u0627 Cloud \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u0627\u0645\u0627 \u0647\u0645\u0686\u0646\u0627\u0646 \u0628\u0647 Incident Management \u0648 Change Control \u0646\u06cc\u0627\u0632 \u062f\u0627\u0634\u062a.<\/p>\n<p>\u0647\u0645\u06cc\u0646 \u0627\u0633\u062a\u0642\u0644\u0627\u0644 \u0628\u0627\u0639\u062b \u0634\u062f Framework \u0648\u0627\u0631\u062f \u0628\u0627\u0646\u06a9\u200c\u0647\u0627\u060c \u0645\u062e\u0627\u0628\u0631\u0627\u062a\u060c \u062f\u0648\u0644\u062a\u200c\u0647\u0627 \u0648 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af \u0634\u0648\u062f. Certification \u0648 Training \u0647\u0645 \u0628\u0647 \u0631\u0634\u062f \u0622\u0646 \u0633\u0631\u0639\u062a \u062f\u0627\u062f\u0646\u062f \u0648 ITIL \u0627\u0632 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u06a9\u062a\u0627\u0628 \u0628\u0647 \u06cc\u06a9 \u0632\u0628\u0627\u0646 \u0645\u0634\u062a\u0631\u06a9 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0634\u062f.<\/p>\n<h2>\u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0627\u0648\u0644\u06cc\u0647\u061b \u0648\u0642\u062a\u06cc ITIL \u0648\u0627\u0642\u0639\u0627\u064b \u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0628\u0648\u062f<\/h2>\n<p>\u0646\u0627\u0645 Information Technology Infrastructure Library \u0628\u06cc\u200c\u062f\u0644\u06cc\u0644 \u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0634\u062f\u0647 \u0628\u0648\u062f. \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0627\u0648\u0644\u06cc\u0647 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0628\u0632\u0631\u06af \u0627\u0632 \u06a9\u062a\u0627\u0628\u200c\u0647\u0627 \u0628\u0648\u062f\u0646\u062f. \u0628\u0627 \u06af\u0630\u0634\u062a \u0632\u0645\u0627\u0646\u060c \u0645\u062d\u062a\u0648\u0627 \u0641\u0634\u0631\u062f\u0647\u200c\u062a\u0631 \u0648 \u0633\u0627\u062e\u062a\u0627\u0631\u0645\u0646\u062f\u062a\u0631 \u0634\u062f \u062a\u0627 \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u0648 \u0627\u062c\u0631\u0627 \u0622\u0633\u0627\u0646\u200c\u062a\u0631 \u0634\u0648\u062f.<\/p>\n<p>ITIL v2 \u062f\u0631 \u062f\u0647\u0647 2000 \u0628\u0647\u200c\u062e\u0635\u0648\u0635 \u0628\u0627 \u062f\u0648 \u06a9\u062a\u0627\u0628 Service Support \u0648 Service Delivery \u0634\u0646\u0627\u062e\u062a\u0647 \u0634\u062f. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u067e\u0627\u06cc\u0647 Incident\u060c Problem\u060c Change\u060c Configuration\u060c Service Level \u0648 Availability Management \u0634\u062f.<\/p>\n<h2>ITIL v3\u061b \u0646\u06af\u0627\u0647 Lifecycle<\/h2>\n<p>ITIL v3 \u062f\u0631 2007 \u0646\u06af\u0627\u0647 \u062a\u0627\u0632\u0647\u200c\u0627\u06cc \u0622\u0648\u0631\u062f: Service Lifecycle. Strategy\u060c Design\u060c Transition\u060c Operation \u0648 Continual Service Improvement \u0628\u0647 \u0633\u062a\u0648\u0646\u200c\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0634\u062f\u0646\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0645\u0647\u0645 \u0628\u0648\u062f \u0686\u0648\u0646 ITIL \u062f\u06cc\u06af\u0631 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 Process\u0647\u0627\u06cc \u0645\u0646\u0641\u0631\u062f \u0646\u0628\u0648\u062f\u061b \u0645\u06cc\u200c\u062e\u0648\u0627\u0633\u062a \u0646\u0634\u0627\u0646 \u062f\u0647\u062f Service \u0627\u0632 \u0627\u06cc\u062f\u0647 \u062a\u0627 \u0637\u0631\u0627\u062d\u06cc\u060c \u0627\u0646\u062a\u0642\u0627\u0644 \u0628\u0647 \u0645\u062d\u06cc\u0637 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc\u060c \u0628\u0647\u0631\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f\u060c \u06cc\u06a9 \u0686\u0631\u062e\u0647 \u067e\u06cc\u0648\u0633\u062a\u0647 \u062f\u0627\u0631\u062f.<\/p>\n<p>\u0646\u0633\u062e\u0647 2011 \u0627\u0635\u0644\u0627\u062d \u0648 \u062a\u062b\u0628\u06cc\u062a \u0647\u0645\u0627\u0646 \u0645\u062f\u0644 \u0628\u0648\u062f \u0648 \u0628\u0631\u0627\u06cc \u0633\u0627\u0644\u200c\u0647\u0627 \u0645\u0628\u0646\u0627\u06cc \u0622\u0645\u0648\u0632\u0634 \u0648 \u0627\u062c\u0631\u0627\u06cc ITSM \u062f\u0631 \u062c\u0647\u0627\u0646 \u0628\u0627\u0642\u06cc \u0645\u0627\u0646\u062f.<\/p>\n<h2>2013\u061b \u062a\u0648\u0644\u062f AXELOS<\/h2>\n<p>\u062f\u0631 2013 \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0633\u0627\u062e\u062a\u0627\u0631 \u062a\u0627\u0632\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a Best Practice\u0647\u0627\u06cc \u062e\u0648\u062f \u0627\u06cc\u062c\u0627\u062f \u06a9\u0631\u062f. AXELOS Limited \u0628\u0647\u200c\u0635\u0648\u0631\u062a Joint Venture \u0645\u06cc\u0627\u0646 Cabinet Office \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0648 Capita \u0634\u06a9\u0644 \u06af\u0631\u0641\u062a.<\/p>\n<p>\u0645\u0627\u0645\u0648\u0631\u06cc\u062a AXELOS \u0645\u062f\u06cc\u0631\u06cc\u062a\u060c \u062a\u0648\u0633\u0639\u0647 \u0648 \u0631\u0634\u062f Portfolio\u0627\u06cc \u0627\u0632 Methodology\u0647\u0627\u06cc Best Practice \u0628\u0648\u062f\u061b \u0627\u0632 \u062c\u0645\u0644\u0647 ITIL \u0648 PRINCE2. \u0627\u06cc\u0646 \u0627\u062a\u0641\u0627\u0642 \u06cc\u06a9 \u062a\u063a\u06cc\u06cc\u0631 \u0645\u0647\u0645 \u062f\u0631 Governance \u0628\u0648\u062f: \u062f\u0627\u0631\u0627\u06cc\u06cc \u0641\u06a9\u0631\u06cc \u062f\u0648\u0644\u062a\u06cc \u062d\u0627\u0644\u0627 \u062f\u0631 \u0633\u0627\u062e\u062a\u0627\u0631\u06cc \u062a\u062c\u0627\u0631\u06cc\u200c\u062a\u0631 \u0648 \u062c\u0647\u0627\u0646\u06cc\u200c\u062a\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u0634\u062f.<\/p>\n<h2>\u0686\u0631\u0627 \u0646\u0627\u0645 AXELOS \u0645\u0647\u0645 \u0634\u062f\u061f<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u0633\u0627\u0644\u200c\u0647\u0627 \u0645\u062a\u062e\u0635\u0635\u0627\u0646 ITIL \u0646\u0627\u0645 AXELOS \u0631\u0627 \u0631\u0648\u06cc \u06a9\u062a\u0627\u0628\u060c Syllabus\u060c Trademark \u0648 Certification Scheme \u0645\u06cc\u200c\u062f\u06cc\u062f\u0646\u062f. AXELOS \u062a\u0628\u062f\u06cc\u0644 \u0628\u0647 Custodian \u0631\u0633\u0645\u06cc ITIL \u0634\u062f \u0648 \u0645\u0633\u0626\u0648\u0644\u06cc\u062a Evolution \u0622\u0646 \u0631\u0627 \u0628\u0631 \u0639\u0647\u062f\u0647 \u06af\u0631\u0641\u062a.<\/p>\n<p>\u0627\u06cc\u0646 \u0646\u0642\u0634 \u0641\u0642\u0637 Publishing \u0646\u0628\u0648\u062f. AXELOS \u0628\u0627\u06cc\u062f \u0645\u06cc\u0627\u0646 Author\u0647\u0627\u060c Training Organization\u0647\u0627\u060c Exam Institute\u0647\u0627\u060c Practitioner\u0647\u0627 \u0648 \u0628\u0627\u0632\u0627\u0631 \u062c\u0647\u0627\u0646\u06cc \u062a\u0639\u0627\u062f\u0644 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0631\u062f. \u0627\u06af\u0631 Framework \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f \u0646\u0638\u0631\u06cc \u0645\u06cc\u200c\u0634\u062f\u060c \u0628\u0627\u0632\u0627\u0631 \u0622\u0646 \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0645\u06cc\u200c\u06af\u0630\u0627\u0634\u062a\u061b \u0627\u06af\u0631 \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f \u0628\u0647 Trend\u0647\u0627 \u0648\u0627\u06a9\u0646\u0634 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0627\u062f\u060c \u062b\u0628\u0627\u062a \u0648 \u0627\u0639\u062a\u0628\u0627\u0631\u0634 \u0622\u0633\u06cc\u0628 \u0645\u06cc\u200c\u062f\u06cc\u062f.<\/p>\n<h2>2019\u061b ITIL 4 \u0648 \u067e\u0627\u06cc\u0627\u0646 \u0646\u06af\u0627\u0647 \u0635\u0631\u0641\u0627\u064b Process-centric<\/h2>\n<p>ITIL 4 \u062f\u0631 2019 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f \u0648 \u067e\u0627\u0633\u062e \u0645\u0633\u062a\u0642\u06cc\u0645\u06cc \u0628\u0647 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u062f\u0646\u06cc\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0648\u062f. Agile\u060c DevOps\u060c Lean \u0648 Cloud \u0628\u0627\u0639\u062b \u0634\u062f\u0647 \u0628\u0648\u062f\u0646\u062f \u0645\u062f\u0644\u200c\u0647\u0627\u06cc \u0633\u0646\u062a\u06cc Process\u0645\u062d\u0648\u0631 \u06a9\u0627\u0641\u06cc \u0646\u0628\u0627\u0634\u0646\u062f.<\/p>\n<p>ITIL 4 \u0645\u0641\u0627\u0647\u06cc\u0645\u06cc \u0645\u0627\u0646\u0646\u062f Service Value System\u060c Service Value Chain\u060c Guiding Principles \u0648 Four Dimensions \u0631\u0627 \u067e\u0631\u0631\u0646\u06af \u06a9\u0631\u062f. Practice \u062c\u0627\u06cc Process \u0631\u0627 \u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0628\u062e\u0634\u200c\u0647\u0627 \u06af\u0631\u0641\u062a \u0648 Value Co-creation \u0628\u0647 \u0642\u0644\u0628 \u0627\u062f\u0628\u06cc\u0627\u062a ITIL \u0622\u0645\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0641\u0631\u0647\u0646\u06af\u06cc \u0628\u0648\u062f: ITIL \u062f\u06cc\u06af\u0631 \u0646\u0645\u06cc\u200c\u062e\u0648\u0627\u0633\u062a \u0641\u0642\u0637 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 Workflow\u0647\u0627 \u0628\u0627\u0634\u062f\u061b \u0645\u06cc\u200c\u062e\u0648\u0627\u0633\u062a Operating Model \u06af\u0633\u062a\u0631\u062f\u0647\u200c\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc Digital Service Management \u0627\u0631\u0627\u0626\u0647 \u06a9\u0646\u062f.<\/p>\n<h2>PeopleCert \u067e\u06cc\u0634 \u0627\u0632 \u062e\u0631\u06cc\u062f AXELOS \u06a9\u062c\u0627 \u0628\u0648\u062f\u061f<\/h2>\n<p>PeopleCert \u067e\u06cc\u0634 \u0627\u0632 2021 \u0634\u0631\u06cc\u06a9 \u0646\u0632\u062f\u06cc\u06a9 AXELOS \u0628\u0648\u062f. \u0627\u0632 2018 \u0628\u0647 \u0628\u0639\u062f PeopleCert Examination Institute \u0627\u0646\u062d\u0635\u0627\u0631\u06cc \u062c\u0647\u0627\u0646\u06cc \u0628\u0631\u0627\u06cc \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0647\u0627\u06cc AXELOS \u0634\u062f \u0648 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0622\u0632\u0645\u0648\u0646 ITIL \u0648 PRINCE2 \u0631\u0627 \u062f\u0631 \u0645\u0642\u06cc\u0627\u0633 \u062c\u0647\u0627\u0646\u06cc \u0627\u062f\u0627\u0631\u0647 \u0645\u06cc\u200c\u06a9\u0631\u062f.<\/p>\n<p>\u06cc\u0639\u0646\u06cc \u067e\u06cc\u0634 \u0627\u0632 \u062e\u0631\u06cc\u062f\u060c \u0632\u0646\u062c\u06cc\u0631\u0647 \u0628\u0647 \u062f\u0648 \u0628\u062e\u0634 \u062a\u0642\u0633\u06cc\u0645 \u0634\u062f\u0647 \u0628\u0648\u062f: AXELOS \u0645\u0627\u0644\u06a9 \u0648 \u0645\u062f\u06cc\u0631 IP \u0648 PeopleCert \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0627\u0635\u0644\u06cc Examination \u0648 Certification Delivery.<\/p>\n<h2>2021\u061b \u062e\u0631\u06cc\u062f AXELOS \u0628\u0627 \u0627\u0631\u0632\u0634 380 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u067e\u0648\u0646\u062f<\/h2>\n<p>\u062f\u0631 \u0698\u0648\u0626\u0646 2021 PeopleCert \u062a\u0648\u0627\u0641\u0642 \u062e\u0631\u06cc\u062f \u062a\u0645\u0627\u0645 \u0633\u0647\u0627\u0645 AXELOS \u0631\u0627 \u0627\u0639\u0644\u0627\u0645 \u06a9\u0631\u062f \u0648 \u062f\u0631 \u0698\u0648\u0626\u06cc\u0647 \u0647\u0645\u0627\u0646 \u0633\u0627\u0644 \u0645\u0639\u0627\u0645\u0644\u0647 \u062a\u06a9\u0645\u06cc\u0644 \u0634\u062f. \u0627\u0631\u0632\u0634 \u0645\u0639\u0627\u0645\u0644\u0647 380 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u067e\u0648\u0646\u062f \u0627\u0639\u0644\u0627\u0645 \u0634\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u062e\u0631\u06cc\u062f \u06cc\u06a9 \u062a\u063a\u06cc\u06cc\u0631 \u0633\u0627\u062e\u062a\u0627\u0631\u06cc \u0628\u0632\u0631\u06af \u0628\u0648\u062f. PeopleCert \u0647\u0645 \u0645\u0627\u0644\u06a9 Framework \u0634\u062f \u0648 \u0647\u0645 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0622\u0632\u0645\u0648\u0646 \u0631\u0627 \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u062f\u0627\u0634\u062a. \u062f\u0631 \u0628\u06cc\u0627\u0646 \u0631\u0633\u0645\u06cc \u0634\u0631\u06a9\u062a\u060c \u0645\u062f\u0644 \u062c\u062f\u06cc\u062f Vertically Integrated \u0628\u0648\u062f.<\/p>\n<p>ITIL \u0648 PRINCE2 \u062d\u0627\u0644\u0627 \u062f\u0631 \u0634\u0631\u06a9\u062a\u06cc \u0642\u0631\u0627\u0631 \u06af\u0631\u0641\u062a\u0646\u062f \u06a9\u0647 Content\u060c IP\u060c Exam Delivery\u060c Certification \u0648 Partner Ecosystem \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0633\u062a \u0647\u0645\u0627\u0647\u0646\u06af\u200c\u062a\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0646\u062f.<\/p>\n<h2>\u0622\u06cc\u0627 AXELOS \u0628\u0639\u062f \u0627\u0632 2021 \u0647\u0646\u0648\u0632 \u0647\u0645\u0627\u0646 \u0646\u0642\u0634 \u0642\u0628\u0644\u06cc \u0631\u0627 \u062f\u0627\u0631\u062f\u061f<\/h2>\n<p>\u0627\u0632 \u0646\u0638\u0631 \u062a\u0627\u0631\u06cc\u062e\u06cc \u0646\u0627\u0645 AXELOS \u0647\u0645\u0686\u0646\u0627\u0646 \u0627\u0647\u0645\u06cc\u062a \u062f\u0627\u0631\u062f\u060c \u0627\u0645\u0627 \u0627\u0645\u0631\u0648\u0632 \u0646\u0628\u0627\u06cc\u062f \u0637\u0648\u0631\u06cc \u062f\u0631\u0628\u0627\u0631\u0647 ITIL \u0646\u0648\u0634\u062a \u06a9\u0647 \u06af\u0648\u06cc\u06cc AXELOS \u06cc\u06a9 \u0646\u0647\u0627\u062f \u0645\u0633\u062a\u0642\u0644 \u0648 \u0645\u0627\u0644\u06a9 \u0641\u0639\u0644\u06cc \u0622\u0646 \u0627\u0633\u062a. PeopleCert \u062f\u0631 2021 AXELOS \u0631\u0627 \u062e\u0631\u06cc\u062f \u0648 Custodian \u0686\u0627\u0631\u0686\u0648\u0628\u200c\u0647\u0627 \u0634\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u0646\u06a9\u062a\u0647 \u0628\u0631\u0627\u06cc \u0645\u062d\u062a\u0648\u0627\u06cc ITIL \u0628\u0633\u06cc\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a. \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0645\u0642\u0627\u0644\u0647\u200c\u0647\u0627\u06cc \u0642\u062f\u06cc\u0645\u06cc \u0627\u06cc\u0646\u062a\u0631\u0646\u062a \u0647\u0646\u0648\u0632 \u0645\u06cc\u200c\u06af\u0648\u06cc\u0646\u062f \u00abAXELOS \u0645\u0627\u0644\u06a9 ITIL \u0627\u0633\u062a\u00bb. \u0622\u0646 \u062c\u0645\u0644\u0647 \u0645\u0631\u0628\u0648\u0637 \u0628\u0647 \u062f\u0648\u0631\u0647 \u067e\u06cc\u0634 \u0627\u0632 \u062e\u0631\u06cc\u062f \u0627\u0633\u062a \u0648 \u0628\u0631\u0627\u06cc \u0648\u0636\u0639\u06cc\u062a \u0641\u0639\u0644\u06cc \u062f\u0642\u06cc\u0642 \u0646\u06cc\u0633\u062a.<\/p>\n<h2>\u067e\u0633 \u0627\u0632 \u062e\u0631\u06cc\u062f\u061b \u0627\u062f\u063a\u0627\u0645 Content\u060c Exam \u0648 Learning<\/h2>\n<p>PeopleCert \u0628\u0639\u062f \u0627\u0632 \u062e\u0631\u06cc\u062f \u0635\u0631\u06cc\u062d\u0627\u064b \u0627\u0632 \u0627\u062f\u063a\u0627\u0645 \u0633\u0647 \u062f\u0646\u06cc\u0627\u06cc AXELOS\u060c TSO \u0648 PeopleCert \u0635\u062d\u0628\u062a \u06a9\u0631\u062f: \u0645\u062d\u062a\u0648\u0627\u060c \u0622\u0632\u0645\u0648\u0646 \u0648 \u062a\u062c\u0631\u0628\u0647 \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc.<\/p>\n<p>\u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u0628\u0627\u0632\u0627\u0631 Certification \u062f\u06cc\u06af\u0631 \u0641\u0642\u0637 \u0622\u0632\u0645\u0648\u0646 \u0646\u0647\u0627\u06cc\u06cc \u0646\u06cc\u0633\u062a. Official eBook\u060c Learning Resource\u060c Online Proctoring\u060c Membership\u060c CPD \u0648 Renewal \u0628\u062e\u0634\u06cc \u0627\u0632 Product Experience \u0647\u0633\u062a\u0646\u062f.<\/p>\n<h2>ITIL 4 \u062f\u0631 \u062f\u0648\u0631\u0627\u0646 PeopleCert<\/h2>\n<p>PeopleCert ITIL 4 \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0646\u06af\u0630\u0627\u0634\u062a. \u0645\u0633\u06cc\u0631\u0647\u0627\u06cc Managing Professional\u060c Strategic Leader \u0648 Practice Manager \u062a\u0648\u0633\u0639\u0647 \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f\u0646\u062f \u0648 \u0645\u062d\u062a\u0648\u0627\u06cc Practice-based \u06af\u0633\u062a\u0631\u062f\u0647\u200c\u062a\u0631 \u0634\u062f.<\/p>\n<p>\u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u0645\u062f\u0644 Renewal \u0648 CPD \u067e\u0631\u0631\u0646\u06af\u200c\u062a\u0631 \u0634\u062f. \u067e\u06cc\u0627\u0645 \u0631\u0648\u0634\u0646 \u0628\u0648\u062f: Certification \u0642\u0631\u0627\u0631 \u0646\u06cc\u0633\u062a \u06cc\u06a9 Badge \u0645\u0627\u062f\u0627\u0645\u200c\u0627\u0644\u0639\u0645\u0631 \u0628\u062f\u0648\u0646 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0628\u0627\u0634\u062f\u061b \u0645\u062a\u062e\u0635\u0635 \u0628\u0627\u06cc\u062f \u062f\u0627\u0646\u0634 \u062e\u0648\u062f \u0631\u0627 \u062f\u0631 \u0686\u0631\u062e\u0647 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u062d\u0641\u0638 \u06a9\u0646\u062f.<\/p>\n<h2>2026\u061b ITIL Version 5<\/h2>\n<p>\u062f\u0631 2026 ITIL \u0648\u0627\u0631\u062f \u0645\u0631\u062d\u0644\u0647 \u062a\u0627\u0632\u0647\u200c\u0627\u06cc \u0634\u062f. ITIL Foundation Version 5 \u0648 \u0645\u0627\u0698\u0648\u0644\u200c\u0647\u0627\u06cc \u067e\u06cc\u0634\u0631\u0641\u062a\u0647 \u062c\u062f\u06cc\u062f \u0645\u0639\u0631\u0641\u06cc \u0634\u062f\u0646\u062f. PeopleCert \u062a\u0623\u06a9\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f \u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 Reset \u06a9\u0627\u0645\u0644 \u0646\u06cc\u0633\u062a\u061b Evolution \u0627\u0633\u062a.<\/p>\n<p>ITIL Version 5 Product \u0648 Service \u0631\u0627 \u06a9\u0646\u0627\u0631 \u0647\u0645 \u0645\u06cc\u200c\u0628\u06cc\u0646\u062f\u060c \u0631\u0648\u06cc Digital Product and Service Management \u062a\u0645\u0631\u06a9\u0632 \u0628\u06cc\u0634\u062a\u0631\u06cc \u062f\u0627\u0631\u062f \u0648 AI \u0631\u0627 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0648\u0627\u0642\u0639\u06cc\u062a \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0627\u0645\u0631\u0648\u0632 \u0648\u0627\u0631\u062f Guidance \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<p>\u062f\u0631 \u0646\u0633\u062e\u0647 \u062c\u062f\u06cc\u062f\u060c Product\u060c Service\u060c Experience\u060c Strategy \u0648 Transformation \u0646\u0642\u0634 \u067e\u0631\u0631\u0646\u06af\u200c\u062a\u0631\u06cc \u062f\u0627\u0631\u0646\u062f \u0648 AI Governance \u0646\u06cc\u0632 \u0628\u0647 \u0645\u0633\u06cc\u0631 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0627\u0636\u0627\u0641\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<h2>\u0686\u0631\u0627 ITIL \u0628\u0627\u06cc\u062f \u062a\u063a\u06cc\u06cc\u0631 \u0645\u06cc\u200c\u06a9\u0631\u062f\u061f<\/h2>\n<p>\u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0645\u0631\u0648\u0632 \u0641\u0642\u0637 Service \u0627\u0631\u0627\u0626\u0647 \u0646\u0645\u06cc\u200c\u062f\u0647\u062f. Product Team\u060c Platform Team\u060c SaaS\u060c AI Agent\u060c Internal Product \u0648 Digital Experience \u0628\u062e\u0634\u06cc \u0627\u0632 Operating Model \u0647\u0633\u062a\u0646\u062f. \u0645\u0631\u0632 \u0645\u06cc\u0627\u0646 Product Management \u0648 Service Management \u06a9\u0645\u200c\u0631\u0646\u06af \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<p>\u0627\u06af\u0631 ITIL \u0647\u0645\u0686\u0646\u0627\u0646 \u0641\u0642\u0637 \u0631\u0648\u06cc Service Operation \u0633\u0646\u062a\u06cc \u062a\u0645\u0631\u06a9\u0632 \u0645\u06cc\u200c\u06a9\u0631\u062f\u060c \u0641\u0627\u0635\u0644\u0647\u200c\u0627\u0634 \u0628\u0627 \u0648\u0627\u0642\u0639\u06cc\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc Digital-first \u0628\u06cc\u0634\u062a\u0631 \u0645\u06cc\u200c\u0634\u062f. Version 5 \u062a\u0644\u0627\u0634 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0627\u06cc\u0646 \u0641\u0627\u0635\u0644\u0647 \u0631\u0627 \u06a9\u0645 \u06a9\u0646\u062f.<\/p>\n<h2>\u0641\u0631\u0647\u0646\u06af ITIL\u061b \u0631\u0627\u0632 \u0645\u0627\u0646\u062f\u06af\u0627\u0631\u06cc \u062f\u0631 \u062a\u063a\u06cc\u06cc\u0631<\/h2>\n<p>ITIL \u0628\u0631\u062e\u0644\u0627\u0641 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 Framework\u0647\u0627 \u0628\u0627\u0631\u0647\u0627 \u062e\u0648\u062f\u0634 \u0631\u0627 \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a. \u0647\u0645\u06cc\u0646 Adaptability \u0634\u0627\u06cc\u062f \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0641\u0631\u0647\u0646\u06af \u067e\u0646\u0647\u0627\u0646 \u0622\u0646 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0627\u0632 Process \u062f\u0631 v2\u060c Lifecycle \u062f\u0631 v3\u060c Value System \u062f\u0631 ITIL 4 \u062a\u0627 Product-Service-AI \u062f\u0631 Version 5\u060c \u0647\u0631 \u0646\u0633\u0644 \u062a\u0644\u0627\u0634 \u06a9\u0631\u062f\u0647 \u0632\u0628\u0627\u0646 Management \u0631\u0627 \u0628\u0627 \u0634\u0631\u0627\u06cc\u0637 \u0632\u0645\u0627\u0646 \u062e\u0648\u062f \u0647\u0645\u0627\u0647\u0646\u06af \u06a9\u0646\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631\u0647\u0627 \u0647\u0645\u06cc\u0634\u0647 \u0628\u062f\u0648\u0646 \u0645\u0642\u0627\u0648\u0645\u062a \u0646\u06cc\u0633\u062a\u0646\u062f. \u0645\u062a\u062e\u0635\u0635\u0627\u0646\u06cc \u06a9\u0647 \u0633\u0627\u0644\u200c\u0647\u0627 \u0628\u0627 \u0646\u0633\u062e\u0647 \u0642\u062f\u06cc\u0645\u06cc \u06a9\u0627\u0631 \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u0637\u0628\u06cc\u0639\u06cc \u0627\u0633\u062a \u0646\u0633\u0628\u062a \u0628\u0647 \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a \u0648 \u0633\u0627\u062e\u062a\u0627\u0631 \u062c\u062f\u06cc\u062f \u062a\u0631\u062f\u06cc\u062f \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f. \u0627\u0645\u0627 \u0647\u0645\u06cc\u0646 Evolution \u062f\u0644\u06cc\u0644 \u0628\u0642\u0627\u06cc ITIL \u0627\u0633\u062a.<\/p>\n<h2>ITIL Framework \u0627\u0633\u062a \u06cc\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u061f<\/h2>\n<p>ITIL \u06cc\u06a9 Standard \u0631\u0633\u0645\u06cc \u0645\u0627\u0646\u0646\u062f ISO\/IEC 20000 \u0646\u06cc\u0633\u062a. Best Practice Framework \u0648 Guidance \u0627\u0633\u062a. \u0627\u06cc\u0646 \u062a\u0641\u0627\u0648\u062a \u0645\u0647\u0645 \u0627\u0633\u062a.<\/p>\n<p>ISO \u0627\u0644\u0632\u0627\u0645\u200c\u0647\u0627\u06cc \u0642\u0627\u0628\u0644 Audit \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b ITIL \u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0686\u06af\u0648\u0646\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc Service Management \u062e\u0648\u062f \u0631\u0627 \u0637\u0631\u0627\u062d\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u062f\u0647\u062f. \u0628\u0647 \u0647\u0645\u06cc\u0646 \u062f\u0644\u06cc\u0644 ITIL \u0627\u0646\u0639\u0637\u0627\u0641 \u0628\u06cc\u0634\u062a\u0631\u06cc \u062f\u0627\u0631\u062f \u0648 \u0633\u0627\u0632\u0645\u0627\u0646 \u0646\u0628\u0627\u06cc\u062f \u0622\u0646 \u0631\u0627 \u0645\u0627\u0646\u0646\u062f \u0645\u062a\u0646 \u0642\u0627\u0646\u0648\u0646 \u0627\u062c\u0631\u0627 \u06a9\u0646\u062f.<\/p>\n<h2>AXELOS \u0686\u0647 \u0645\u06cc\u0631\u0627\u062b\u06cc \u0628\u0627\u0642\u06cc \u06af\u0630\u0627\u0634\u062a\u061f<\/h2>\n<p>AXELOS \u06a9\u0645\u062a\u0631 \u0627\u0632 \u06cc\u06a9 \u062f\u0647\u0647 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0634\u0631\u06a9\u062a \u0645\u0633\u062a\u0642\u0644 \u0645\u0627\u0644\u06a9 \u0627\u06cc\u0646 Portfolio \u0641\u0639\u0627\u0644\u06cc\u062a \u06a9\u0631\u062f\u060c \u0627\u0645\u0627 \u0627\u062b\u0631 \u0645\u0647\u0645\u06cc \u06af\u0630\u0627\u0634\u062a. ITIL 4 \u062f\u0631 \u062f\u0648\u0631\u0647 AXELOS \u0645\u062a\u0648\u0644\u062f \u0634\u062f\u060c \u0633\u0627\u062e\u062a\u0627\u0631\u0647\u0627\u06cc Certification \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0646\u062f \u0648 \u0627\u0631\u062a\u0628\u0627\u0637 Framework \u0628\u0627 Agile\u060c Lean \u0648 DevOps \u062c\u062f\u06cc\u200c\u062a\u0631 \u0634\u062f.<\/p>\n<p>\u0627\u0632 \u0627\u06cc\u0646 \u0645\u0646\u0638\u0631 AXELOS \u067e\u0644\u06cc \u0628\u0648\u062f \u0645\u06cc\u0627\u0646 ITIL \u062f\u0648\u0644\u062a\u06cc \u0648 ITIL \u062a\u062d\u062a \u0645\u0627\u0644\u06a9\u06cc\u062a \u06a9\u0627\u0645\u0644 \u06cc\u06a9 \u0634\u0631\u06a9\u062a \u062c\u0647\u0627\u0646\u06cc Certification.<\/p>\n<h2>ITIL \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc ITSM<\/h2>\n<p>ITIL \u0647\u06cc\u0686 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062e\u0627\u0635\u06cc \u0631\u0627 \u0627\u0644\u0632\u0627\u0645 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u0645\u0627 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f ServiceDesk Plus \u062a\u0644\u0627\u0634 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f Practice\u0647\u0627\u06cc \u0622\u0646 \u0631\u0627 \u062f\u0631 Workflow \u0648 Data Model \u0645\u062d\u0635\u0648\u0644 \u067e\u06cc\u0627\u062f\u0647 \u06a9\u0646\u0646\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u062e\u0631\u06cc\u062f\u0627\u0631\u060c \u0628\u0627\u06cc\u062f \u0645\u06cc\u0627\u0646 \u00abITIL-compatible capability\u00bb \u0648 \u00ab\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0645\u0648\u0641\u0642 ITIL\u00bb \u062a\u0641\u0627\u0648\u062a \u06af\u0630\u0627\u0634\u062a. \u0627\u0628\u0632\u0627\u0631 \u062e\u0648\u0628 \u0644\u0627\u0632\u0645 \u0627\u0633\u062a\u060c \u0627\u0645\u0627 Governance\u060c Role\u060c Process Design \u0648 Adoption \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0646\u062a\u06cc\u062c\u0647 \u0648\u0627\u0642\u0639\u06cc \u0686\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u0627\u062f\u0627\u0645\u0647\u060c <a href=\"https:\/\/medanet.ir\/itil\/\">\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u062c\u0627\u0645\u0639 ITIL<\/a>\u060c <a href=\"https:\/\/medanet.ir\/13396\/\">ITIL 5 \u0686\u06cc\u0633\u062a\u061f<\/a>\u060c <a href=\"https:\/\/medanet.ir\/13466\/\">Foundation Version 5 \u06cc\u0627 Bridge\u061f<\/a> \u0648 <a href=\"https:\/\/medanet.ir\/13727\/\">\u062f\u0648\u0631\u0647 ITIL 5 Foundation<\/a> \u062f\u0631 \u0645\u062f\u0627\u0646\u062a \u062f\u0631 \u062f\u0633\u062a\u0631\u0633\u200c\u0627\u0646\u062f.<\/p>\n<h2>\u062f\u0631\u0633 \u062f\u0627\u0633\u062a\u0627\u0646 AXELOS \u0648 ITIL<\/h2>\n<p>\u0686\u0627\u0631\u0686\u0648\u0628\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0647\u0645 Product \u0647\u0633\u062a\u0646\u062f. \u0627\u06af\u0631 Update \u0646\u0634\u0648\u0646\u062f\u060c User Community \u0631\u0627 \u0627\u0632 \u062f\u0633\u062a \u0645\u06cc\u200c\u062f\u0647\u0646\u062f. \u0627\u06af\u0631 \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f \u062a\u063a\u06cc\u06cc\u0631 \u06a9\u0646\u0646\u062f\u060c \u0627\u0639\u062a\u0645\u0627\u062f \u0648 Continuity \u0627\u0632 \u0628\u06cc\u0646 \u0645\u06cc\u200c\u0631\u0648\u062f.<\/p>\n<p>\u062f\u0627\u0633\u062a\u0627\u0646 ITIL \u062f\u0631 \u0648\u0627\u0642\u0639 \u062f\u0627\u0633\u062a\u0627\u0646 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0647\u0645\u06cc\u0646 \u062a\u0639\u0627\u062f\u0644 \u0627\u0633\u062a: \u062b\u0628\u0627\u062a \u062f\u0631 \u0627\u0635\u0648\u0644\u060c \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0631 \u0632\u0628\u0627\u0646 \u0648 \u0633\u0627\u062e\u062a\u0627\u0631.<\/p>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>ITIL \u0627\u0632 \u0627\u062a\u0627\u0642\u200c\u0647\u0627\u06cc \u062f\u0648\u0644\u062a \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u0634\u0631\u0648\u0639 \u0634\u062f\u060c \u062c\u0647\u0627\u0646\u06cc \u0634\u062f\u060c \u0632\u06cc\u0631 AXELOS \u0633\u0627\u062e\u062a\u0627\u0631 \u062a\u062c\u0627\u0631\u06cc \u0648 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u062a\u0627\u0632\u0647\u200c\u0627\u06cc \u067e\u06cc\u062f\u0627 \u06a9\u0631\u062f \u0648 \u062f\u0631 2021 \u0628\u0627 \u062e\u0631\u06cc\u062f AXELOS \u0648\u0627\u0631\u062f \u0639\u0635\u0631 PeopleCert \u0634\u062f. \u0627\u0645\u0631\u0648\u0632 ITIL Version 5 \u0627\u062f\u0627\u0645\u0647 \u0647\u0645\u0627\u0646 \u0645\u0633\u06cc\u0631 \u0627\u0633\u062a\u061b \u062a\u0644\u0627\u0634\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u06a9\u0647 Framework \u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc Product\u060c Cloud \u0648 AI \u0647\u0645\u0686\u0646\u0627\u0646 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u0628\u0645\u0627\u0646\u062f.<\/p>\n<p>AXELOS \u062f\u06cc\u06af\u0631 \u0646\u0628\u0627\u06cc\u062f \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u0645\u0627\u0644\u06a9 \u0645\u0633\u062a\u0642\u0644 \u0641\u0639\u0644\u06cc ITIL \u0645\u0639\u0631\u0641\u06cc \u0634\u0648\u062f\u060c \u0627\u0645\u0627 \u0646\u0642\u0634 \u062a\u0627\u0631\u06cc\u062e\u06cc\u200c\u0627\u0634 \u062f\u0631 \u0645\u062f\u0631\u0646\u200c\u0633\u0627\u0632\u06cc ITIL \u0627\u0646\u06a9\u0627\u0631\u0634\u062f\u0646\u06cc \u0646\u06cc\u0633\u062a. PeopleCert \u0627\u0645\u0631\u0648\u0632 Custodian \u0627\u06cc\u0646 \u0645\u06cc\u0631\u0627\u062b \u0627\u0633\u062a \u0648 \u0686\u0627\u0644\u0634 \u0628\u0639\u062f\u06cc\u200c\u0627\u0634 \u0647\u0645\u0627\u0646 \u0686\u06cc\u0632\u06cc \u0627\u0633\u062a \u06a9\u0647 ITIL \u0647\u0645\u06cc\u0634\u0647 \u0628\u0627 \u0622\u0646 \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0628\u0648\u062f\u0647: \u062a\u063a\u06cc\u06cc\u0631 \u0628\u062f\u0648\u0646 \u0627\u0632 \u062f\u0633\u062a \u062f\u0627\u062f\u0646 \u0627\u0639\u062a\u0645\u0627\u062f \u062c\u0627\u0645\u0639\u0647.<\/p>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<p><a href=\"https:\/\/www.peoplecert.org\/news-and-announcements\/2021\/peoplecert-announces-agreement-to-acquire-axelos\" rel=\"nofollow\">PeopleCert \u2013 Agreement to acquire AXELOS<\/a><br \/><a href=\"https:\/\/www.peoplecert.org\/news-and-announcements\/2021\/peoplecert-completes-axelos-acquisition\" rel=\"nofollow\">PeopleCert \u2013 Completion of AXELOS acquisition<\/a><br \/><a href=\"https:\/\/www.peoplecert.org\/news-and-announcements\/itil-version-5-explained\" rel=\"nofollow\">PeopleCert \u2013 ITIL Version 5 Explained<\/a><br \/><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-5-foundation-version-50-4154\" rel=\"nofollow\">PeopleCert \u2013 ITIL Foundation Version 5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u062f\u0627\u0633\u062a\u0627\u0646 AXELOS \u0648 ITIL\u061b \u0627\u0632 \u0631\u06cc\u0634\u0647\u200c\u0647\u0627\u06cc \u062f\u0648\u0644\u062a\u06cc ITIL \u062f\u0631 \u0628\u0631\u06cc\u062a\u0627\u0646\u06cc\u0627 \u062a\u0627 \u062a\u0623\u0633\u06cc\u0633 AXELOS \u062f\u0631 2013\u060c ITIL 4 \u062f\u0631 2019\u060c \u062e\u0631\u06cc\u062f AXELOS \u062a\u0648\u0633\u0637 PeopleCert \u062f\u0631 2021 \u0648 \u0648\u0631\u0648\u062f \u0628\u0647 ITIL Version 5 \u062f\u0631 2026.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-398","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=398"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/398\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}