{"id":390,"date":"2025-09-19T09:04:51","date_gmt":"2025-09-19T09:04:51","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%da%86%da%af%d9%88%d9%86%d9%87-itil-4-%d9%87%d8%af%d8%b1%d8%b1%d9%81%d8%aa-%d8%b1%d8%a7-%d9%86%d8%a7%d8%a8%d9%88%d8%af-%d9%85%db%8c%da%a9%d9%86%d8%af%d8%9f\/"},"modified":"2025-09-19T09:16:41","modified_gmt":"2025-09-19T09:16:41","slug":"%da%86%da%af%d9%88%d9%86%d9%87-itil-4-%d9%87%d8%af%d8%b1%d8%b1%d9%81%d8%aa-%d8%b1%d8%a7-%d9%86%d8%a7%d8%a8%d9%88%d8%af-%d9%85%db%8c%da%a9%d9%86%d8%af%d8%9f","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%da%86%da%af%d9%88%d9%86%d9%87-itil-4-%d9%87%d8%af%d8%b1%d8%b1%d9%81%d8%aa-%d8%b1%d8%a7-%d9%86%d8%a7%d8%a8%d9%88%d8%af-%d9%85%db%8c%da%a9%d9%86%d8%af%d8%9f\/","title":{"rendered":"\u0686\u06af\u0648\u0646\u0647 ITIL4 \u0645\u0648\u062f\u0627 \u0631\u0627 \u0646\u0627\u0628\u0648\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/medanet.ir\/12685\/\">Muda <\/a><\/strong>\u062f\u0631 \u0641\u0644\u0633\u0641\u0647 \u0648 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u060c \u0628\u0647 \u0645\u0639\u0646\u0627\u06cc \u0647\u062f\u0631\u0631\u0641\u062a \u06cc\u0627 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u0634 \u0627\u0641\u0632\u0648\u062f\u0647 \u0627\u0633\u062a. \u0647\u062f\u0641 \u0622\u0646 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u062d\u0630\u0641 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0645\u0646\u0627\u0628\u0639 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0645\u0635\u0631\u0641 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0627\u0645\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644 \u0627\u0631\u0632\u0634\u06cc \u062e\u0644\u0642 \u0646\u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. Muda \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0634\u0627\u0645\u0644 \u0632\u0645\u0627\u0646 \u062a\u0644\u0641\u200c\u0634\u062f\u0647\u060c \u062d\u0631\u06a9\u062a \u063a\u06cc\u0631\u0636\u0631\u0648\u0631\u06cc \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646\u060c \u0645\u0648\u062c\u0648\u062f\u06cc \u0627\u0636\u0627\u0641\u06cc\u060c \u062a\u0648\u0644\u06cc\u062f \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f\u060c \u0646\u0642\u0635\u200c\u0647\u0627 \u0648 \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc\u200c\u0647\u0627 \u0628\u0627\u0634\u062f. \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc Muda \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0627\u062f\u0647 \u0648 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627 \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u062f. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0631\u0648\u0634 \u0646\u0627\u0628 (Lean)\u060c <strong>Muda<\/strong> \u06cc\u0627 \u0647\u062f\u0631\u0631\u0641\u062a \u0628\u0647 \u0637\u0648\u0631 \u0645\u0639\u0645\u0648\u0644 \u0628\u0647 <strong>\u0647\u0634\u062a \u0646\u0648\u0639 \u0627\u0635\u0644\u06cc<\/strong> \u062a\u0642\u0633\u06cc\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u06af\u0627\u0647\u06cc \u0628\u0627 \u0639\u0628\u0627\u0631\u062a <strong>DOWNTIME<\/strong> \u0647\u0645 \u06cc\u0627\u062f \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u0627\u06cc\u0646\u200c\u0647\u0627 \u0639\u0628\u0627\u0631\u062a\u200c\u0627\u0646\u062f \u0627\u0632:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Overproduction (\u062a\u0648\u0644\u06cc\u062f \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f):<\/strong> \u062a\u0648\u0644\u06cc\u062f \u0628\u06cc\u0634\u062a\u0631 \u0627\u0632 \u0646\u06cc\u0627\u0632 \u0648\u0627\u0642\u0639\u06cc \u0645\u0634\u062a\u0631\u06cc \u06a9\u0647 \u0628\u0627\u0639\u062b \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u0648\u062c\u0648\u062f\u06cc \u0648 \u0647\u0632\u06cc\u0646\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li><strong>Waiting (\u0627\u0646\u062a\u0638\u0627\u0631):<\/strong> \u0632\u0645\u0627\u0646 \u062a\u0644\u0641\u200c\u0634\u062f\u0647 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u06cc\u0627 \u0645\u0627\u0634\u06cc\u0646\u200c\u0622\u0644\u0627\u062a \u06a9\u0647 \u0645\u0646\u062a\u0638\u0631 \u0645\u0648\u0627\u062f\u060c \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06cc\u0627 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u0647\u0633\u062a\u0646\u062f.<\/li>\n\n\n\n<li><strong>Transport (\u062d\u0645\u0644 \u0648 \u0646\u0642\u0644):<\/strong> \u062c\u0627\u0628\u062c\u0627\u06cc\u06cc \u063a\u06cc\u0631\u0636\u0631\u0648\u0631\u06cc \u06a9\u0627\u0644\u0627 \u06cc\u0627 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06a9\u0647 \u0627\u0631\u0632\u0634 \u0627\u0641\u0632\u0648\u062f\u0647 \u0627\u06cc\u062c\u0627\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f.<\/li>\n\n\n\n<li><strong>Over-processing (\u067e\u0631\u062f\u0627\u0632\u0634 \u0627\u0636\u0627\u0641\u06cc):<\/strong> \u0627\u0646\u062c\u0627\u0645 \u06a9\u0627\u0631 \u0628\u06cc\u0634\u062a\u0631 \u0627\u0632 \u0646\u06cc\u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0646 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0627\u0636\u0627\u0641\u06cc.<\/li>\n\n\n\n<li><strong>Inventory (\u0645\u0648\u062c\u0648\u062f\u06cc \u0627\u0636\u0627\u0641\u06cc):<\/strong> \u0646\u06af\u0647\u062f\u0627\u0631\u06cc \u0645\u0648\u0627\u062f \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0628\u06cc\u0634 \u0627\u0632 \u062d\u062f \u0645\u0648\u0631\u062f \u0646\u06cc\u0627\u0632 \u06a9\u0647 \u0633\u0631\u0645\u0627\u06cc\u0647 \u0631\u0627 \u0642\u0641\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/li>\n\n\n\n<li><strong>Motion (\u062d\u0631\u06a9\u062a \u063a\u06cc\u0631\u0636\u0631\u0648\u0631\u06cc):<\/strong> \u062d\u0631\u06a9\u062a \u0627\u0636\u0627\u0641\u06cc \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u06cc\u0627 \u062a\u062c\u0647\u06cc\u0632\u0627\u062a \u06a9\u0647 \u0628\u0647 \u062a\u0648\u0644\u06cc\u062f \u0627\u0631\u0632\u0634 \u06a9\u0645\u06a9\u06cc \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f.<\/li>\n\n\n\n<li><strong>Defects (\u062e\u0637\u0627 \u0648 \u0646\u0642\u0635):<\/strong> \u062a\u0648\u0644\u06cc\u062f \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0645\u0639\u06cc\u0648\u0628 \u06a9\u0647 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0627\u0635\u0644\u0627\u062d \u06cc\u0627 \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc \u062f\u0627\u0631\u0646\u062f.<\/li>\n\n\n\n<li><strong>Skills (\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0646\u0627\u06a9\u0627\u0641\u06cc \u0627\u0632 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc\u200c\u0647\u0627):<\/strong> \u0628\u0647\u0631\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc \u0646\u06a9\u0631\u062f\u0646 \u0627\u0632 \u062e\u0644\u0627\u0642\u06cc\u062a \u0648 \u0645\u0647\u0627\u0631\u062a\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u062a\u0635\u0648\u0631 \u06a9\u0646\u06cc\u062f \u0634\u0645\u0627 \u0645\u062f\u06cc\u0631 \u06cc\u06a9 \u0645\u0631\u06a9\u0632 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0647\u0633\u062a\u06cc\u062f. \u062a\u06cc\u0645 \u0634\u0645\u0627 \u0647\u0631 \u0631\u0648\u0632 \u0628\u0627 \u062a\u0639\u062f\u0627\u062f \u0632\u06cc\u0627\u062f\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0631\u0648\u0628\u0647\u200c\u0631\u0648\u0633\u062a: \u0628\u0631\u062e\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc\u060c \u0628\u0631\u062e\u06cc \u0645\u0634\u06a9\u0644\u0627\u062a \u0634\u0628\u06a9\u0647 \u0648 \u0628\u0639\u0636\u06cc \u0647\u0645 \u0633\u0624\u0627\u0644\u200c\u0647\u0627\u06cc \u0633\u0627\u062f\u0647 \u062f\u0631\u0628\u0627\u0631\u0647 \u062d\u0633\u0627\u0628 \u06a9\u0627\u0631\u0628\u0631\u06cc. \u0628\u0647\u200c\u0638\u0627\u0647\u0631 \u0647\u0645\u0647 \u0686\u06cc\u0632 \u062a\u062d\u062a \u06a9\u0646\u062a\u0631\u0644 \u0627\u0633\u062a\u060c \u0627\u0645\u0627 \u0647\u0646\u0648\u0632 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0634\u06a9\u0627\u06cc\u062a \u062f\u0627\u0631\u0646\u062f \u06a9\u0647 \u067e\u0627\u0633\u062e \u062f\u06cc\u0631 \u0645\u06cc\u200c\u0622\u06cc\u062f \u0648 \u0628\u0639\u0636\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u06af\u06cc\u062c\u200c\u06a9\u0646\u0646\u062f\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0627\u06cc\u0646\u062c\u0627 \u0645\u0641\u0647\u0648\u0645 <strong>Muda<\/strong> \u0648\u0627\u0631\u062f \u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0647\u0645\u0627\u0646 \u0647\u062f\u0631\u0631\u0641\u062a \u0645\u0646\u0627\u0628\u0639 \u0648 \u0632\u0645\u0627\u0646 \u06a9\u0647 \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0627\u06cc\u062c\u0627\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc <strong>ITSM<\/strong> (\u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a)\u060c Muda \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u0634\u06a9\u0644\u200c\u0647\u0627\u06cc \u0632\u06cc\u0631 \u0638\u0627\u0647\u0631 \u0634\u0648\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Waiting (\u0627\u0646\u062a\u0638\u0627\u0631):<\/strong> \u0648\u0642\u062a\u06cc \u06cc\u06a9 \u062a\u06cc\u06a9\u062a \u0645\u0646\u062a\u0638\u0631 \u062a\u0627\u06cc\u06cc\u062f \u0645\u062f\u06cc\u0631 \u0627\u0633\u062a.<\/li>\n\n\n\n<li><strong>Over-processing (\u067e\u0631\u062f\u0627\u0632\u0634 \u0627\u0636\u0627\u0641\u06cc):<\/strong> \u0648\u0642\u062a\u06cc \u0628\u0631\u0627\u06cc \u06cc\u06a9 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0633\u0627\u062f\u0647 \u0686\u0646\u062f\u06cc\u0646 \u0641\u0631\u0645 \u0648 \u0627\u0645\u0636\u0627 \u0644\u0627\u0632\u0645 \u0627\u0633\u062a.<\/li>\n\n\n\n<li><strong>Defects (\u062e\u0637\u0627 \u0648 \u0646\u0642\u0635):<\/strong> \u0648\u0642\u062a\u06cc \u06cc\u06a9 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0631 \u0633\u06cc\u0633\u062a\u0645 \u0628\u0627\u0639\u062b \u062e\u0631\u0627\u0628\u06cc \u062f\u06cc\u06af\u0631 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062f\u0648\u0628\u0627\u0631\u0647 \u06a9\u0627\u0631\u06cc \u0644\u0627\u0632\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06cc\u0646\u062c\u0627 <strong>ITIL 4<\/strong> \u0628\u0647 \u06a9\u0645\u06a9 \u0645\u0627 \u0645\u06cc\u200c\u0622\u06cc\u062f. \u0686\u0627\u0631\u0686\u0648\u0628 ITIL 4 \u0628\u0627 \u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 <strong>\u0627\u0631\u0632\u0634 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc<\/strong> \u0648 <strong>\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 (<a href=\"https:\/\/medanet.ir\/12349\/\">Value Stream<\/a>)<\/strong>\u060c \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 \u06a9\u062c\u0627 \u0645\u0646\u0627\u0628\u0639 \u0647\u062f\u0631 \u0645\u06cc\u200c\u0631\u0648\u062f \u0648 \u0686\u06af\u0648\u0646\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 Muda \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0627\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0628\u0627 <strong>Service Value System (<a href=\"https:\/\/medanet.ir\/8482\/\">SVS<\/a>)<\/strong>\u060c \u062a\u06cc\u0645\u200c\u0647\u0627 \u0645\u06cc\u200c\u0622\u0645\u0648\u0632\u0646\u062f \u06a9\u0647 \u0647\u0645\u0647 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0628\u0627\u06cc\u062f \u0628\u0647 \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u0645\u0646\u062c\u0631 \u0634\u0648\u0646\u062f.<\/li>\n\n\n\n<li>\u0628\u0627 <strong><a href=\"https:\/\/medanet.ir\/8509\/\">Guiding Principles<\/a><\/strong>\u060c \u0645\u0627\u0646\u0646\u062f \u00ab\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0627\u0631\u0632\u0634\u00bb \u0648 \u00ab\u0634\u0631\u0648\u0639 \u0627\u0632 \u062c\u0627\u06cc\u06cc \u06a9\u0647 \u0647\u0633\u062a\u06cc\u062f\u00bb\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc\u200c\u0647\u0627 \u0633\u0627\u062f\u0647\u200c\u062a\u0631 \u0648 \u06a9\u0645\u062a\u0631 \u067e\u0631\u0647\u0632\u06cc\u0646\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/li>\n\n\n\n<li>\u0628\u0627 \u0627\u06cc\u062c\u0627\u062f <strong><a href=\"https:\/\/medanet.ir\/12672\/\">Value Stream Mapping<\/a><\/strong>\u060c \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0634\u0641\u0627\u0641 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u0648 \u0647\u062f\u0631\u0631\u0641\u062a\u200c\u0647\u0627\u06cc \u0632\u0645\u0627\u0646\u06cc \u06cc\u0627 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0647 \u0631\u0627\u062d\u062a\u06cc \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u062d\u0630\u0641 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0645\u0627 \u0627\u062f\u0627\u0645\u0647 \u062f\u0627\u0631\u062f: \u062a\u06cc\u0645 \u0634\u0645\u0627 \u06cc\u06a9 \u0646\u0642\u0634\u0647 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0628\u0631\u0627\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u062a\u06cc\u06a9\u062a \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 \u0627\u0628\u062a\u062f\u0627\u060c \u0645\u062a\u0648\u062c\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f \u06a9\u0647 \u0628\u06cc\u0634 \u0627\u0632 \u06f3\u06f0\u066a \u0627\u0632 \u0632\u0645\u0627\u0646 \u0635\u0631\u0641 \u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u0631\u0627\u06cc \u062a\u0627\u06cc\u06cc\u062f \u0648 \u062c\u0627\u0628\u062c\u0627\u06cc\u06cc \u0627\u06cc\u0645\u06cc\u0644 \u0628\u06cc\u0646 \u0628\u062e\u0634\u200c\u0647\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f\u2014\u0648\u0627\u0636\u062d\u200c\u062a\u0631\u06cc\u0646 \u0646\u0648\u0639 <strong>Muda<\/strong>. \u0628\u0627 \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u0637\u0627\u0628\u0642 ITIL 4 \u0648 \u062d\u0630\u0641 \u0645\u0631\u0627\u062d\u0644 \u063a\u06cc\u0631\u0636\u0631\u0648\u0631\u06cc\u060c \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u200c\u062f\u0647\u06cc \u06f4\u06f0\u066a \u06a9\u0627\u0647\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f \u0648 \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u062a\u06cc\u062c\u0647\u061f <strong>Muda \u062f\u06cc\u06af\u0631 \u062f\u0634\u0645\u0646 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u0641\u0631\u0635\u062a\u06cc \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0648 \u062e\u0644\u0642 \u0627\u0631\u0632\u0634 \u0648\u0627\u0642\u0639\u06cc \u0627\u0633\u062a<\/strong>. ITIL 4 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0645\u0646\u0627\u0628\u0639 \u0631\u0627 \u0628\u0647\u06cc\u0646\u0647 \u06a9\u0646\u0646\u062f\u060c \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc\u200c\u0647\u0627 \u0631\u0627 \u062d\u0630\u0641 \u06a9\u0646\u0646\u062f \u0648 \u062f\u0631 \u0646\u0647\u0627\u06cc\u062a \u062a\u062c\u0631\u0628\u0647\u200c\u0627\u06cc \u0628\u0647\u062a\u0631 \u0628\u0631\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0631\u0642\u0645 \u0628\u0632\u0646\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0646\u06a9\u062a\u0647 \u0645\u0647\u0645: <strong>\u0647\u0631\u0686\u0647 \u0645\u0648\u062f\u0627\u06cc \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u06a9\u0645\u062a\u0631 \u0628\u0627\u0634\u062f\u060c \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0628\u0647\u062a\u0631 \u0648 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0648\u062f\u0627 (Muda) \u0631\u0627 \u06a9\u0645\u06cc\u200c\u0633\u0627\u0632\u06cc \u0648 \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u06a9\u0631\u062f<\/strong> \u062a\u0627 \u0645\u06cc\u0632\u0627\u0646 \u0647\u062f\u0631\u0631\u0641\u062a \u06cc\u06a9 \u0641\u0631\u0622\u06cc\u0646\u062f \u0642\u0627\u0628\u0644 \u0633\u0646\u062c\u0634 \u0628\u0627\u0634\u062f. \u0627\u06cc\u0646 \u06a9\u0627\u0631 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062f\u0631 VSM \u0648 \u062a\u062d\u0644\u06cc\u0644 Lean \u0628\u0647 \u0646\u0627\u0645 <strong>Scoring \u06cc\u0627 Rating Muda<\/strong> \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0627\u0645\u062a\u06cc\u0627\u0632 \u0646\u0647\u0627\u06cc\u06cc \u0645\u0648\u062f\u0627<\/strong> = \u0645\u062c\u0645\u0648\u0639 (Time + Cost + Impact) \u06cc\u0627 \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0648\u0632\u0646\u200c\u062f\u0627\u0631 \u0622\u0646\u200c\u0647\u0627<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0647\u0631\u0686\u0647 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0628\u0627\u0644\u0627\u062a\u0631 \u0628\u0627\u0634\u062f \u2192 \u0647\u062f\u0631\u0631\u0641\u062a \u0628\u06cc\u0634\u062a\u0631 \u2192 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0628\u0647\u0628\u0648\u062f \u0641\u0648\u0631\u06cc<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u062c\u062f\u0648\u0644 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0645\u0648\u062f\u0627 \u0628\u0631\u0627\u06cc \u062e\u0631\u0627\u0628\u06cc \u067e\u0631\u06cc\u0646\u062a\u0631<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u062e\u0628! \u0628\u06cc\u0627\u06cc\u06cc\u0645 \u0647\u0645\u06cc\u0646 \u0633\u06cc\u0633\u062a\u0645 <strong>\u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0645\u0648\u062f\u0627 (Muda Scoring)<\/strong> \u0631\u0627 \u0628\u0631\u0627\u06cc <strong>\u0641\u0631\u0622\u06cc\u0646\u062f \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u062e\u0631\u0627\u0628\u06cc \u067e\u0631\u06cc\u0646\u062a\u0631<\/strong> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u0645 \u062a\u0627 \u0645\u0634\u062e\u0635 \u0634\u0648\u062f \u06a9\u062f\u0627\u0645 \u0645\u0631\u0627\u062d\u0644 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0647\u062f\u0631\u0631\u0641\u062a \u0631\u0627 \u062f\u0627\u0631\u0646\u062f.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0645\u0631\u062d\u0644\u0647<\/th><th>\u0641\u0639\u0627\u0644\u06cc\u062a<\/th><th>\u0646\u0648\u0639 \u0641\u0639\u0627\u0644\u06cc\u062a<\/th><th>\u0632\u0645\u0627\u0646 \u0647\u062f\u0631\u0631\u0641\u062a<\/th><th>\u0647\u0632\u06cc\u0646\u0647 \/ \u062a\u0644\u0627\u0634<\/th><th>\u062a\u0623\u062b\u06cc\u0631<\/th><th>\u0627\u0645\u062a\u06cc\u0627\u0632 \u0646\u0647\u0627\u06cc\u06cc \u0645\u0648\u062f\u0627<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>\u062b\u0628\u062a \u06af\u0632\u0627\u0631\u0634 \u062e\u0631\u0627\u0628\u06cc \u062a\u0648\u0633\u0637 \u06a9\u0627\u0631\u0628\u0631<\/td><td>\u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646<\/td><td>0<\/td><td>0<\/td><td>0<\/td><td>0<\/td><\/tr><tr><td>2<\/td><td>\u0627\u0646\u062a\u0638\u0627\u0631 \u067e\u0627\u0633\u062e IT<\/td><td>\u0647\u062f\u0631\u0631\u0641\u062a<\/td><td>1 \u0631\u0648\u0632 \u2192 4<\/td><td>\u06a9\u0645 \u2192 2<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>9<\/td><\/tr><tr><td>3<\/td><td>\u0628\u0631\u0631\u0633\u06cc \u0639\u0644\u062a \u062e\u0631\u0627\u0628\u06cc<\/td><td>\u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646<\/td><td>2 \u0633\u0627\u0639\u062a \u2192 2<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>\u0628\u0627\u0644\u0627 \u2192 4<\/td><td>9<\/td><\/tr><tr><td>4<\/td><td>\u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0623\u06cc\u06cc\u062f \u062e\u0631\u06cc\u062f \u0642\u0637\u0639\u0647<\/td><td>\u0647\u062f\u0631\u0631\u0641\u062a<\/td><td>3 \u0631\u0648\u0632 \u2192 5<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>\u0628\u0627\u0644\u0627 \u2192 4<\/td><td>12<\/td><\/tr><tr><td>5<\/td><td>\u0633\u0641\u0627\u0631\u0634 \u0648 \u062f\u0631\u06cc\u0627\u0641\u062a \u0642\u0637\u0639\u0647<\/td><td>\u0647\u062f\u0631\u0631\u0641\u062a<\/td><td>5 \u0631\u0648\u0632 \u2192 5<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>\u0628\u0627\u0644\u0627 \u2192 4<\/td><td>12<\/td><\/tr><tr><td>6<\/td><td>\u062a\u0639\u0645\u06cc\u0631 \u0648 \u0646\u0635\u0628 \u067e\u0631\u06cc\u0646\u062a\u0631<\/td><td>\u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646<\/td><td>2 \u0633\u0627\u0639\u062a \u2192 2<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>\u0628\u0627\u0644\u0627 \u2192 4<\/td><td>9<\/td><\/tr><tr><td>7<\/td><td>\u062a\u0633\u062a \u0648 \u062a\u062d\u0648\u06cc\u0644 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631<\/td><td>\u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646<\/td><td>15 \u062f\u0642\u06cc\u0642\u0647 \u2192 1<\/td><td>\u06a9\u0645 \u2192 2<\/td><td>\u0645\u062a\u0648\u0633\u0637 \u2192 3<\/td><td>6<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>\u062a\u062d\u0644\u06cc\u0644<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0647\u062f\u0631\u0631\u0641\u062a\u200c\u0647\u0627 \u0645\u0631\u0628\u0648\u0637 \u0628\u0647:\n<ul class=\"wp-block-list\">\n<li>\u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0623\u06cc\u06cc\u062f \u062e\u0631\u06cc\u062f (\u0645\u0631\u062d\u0644\u0647 4)<\/li>\n\n\n\n<li>\u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0631\u06cc\u0627\u0641\u062a \u0642\u0637\u0639\u0647 (\u0645\u0631\u062d\u0644\u0647 5)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646\u200c\u0647\u0627: \u062b\u0628\u062a \u06af\u0632\u0627\u0631\u0634\u060c \u0628\u0631\u0631\u0633\u06cc \u062e\u0631\u0627\u0628\u06cc\u060c \u062a\u0639\u0645\u06cc\u0631 \u0648 \u062a\u062d\u0648\u06cc\u0644<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>\u0646\u062a\u06cc\u062c\u0647 VSM + \u0627\u0645\u062a\u06cc\u0627\u0632 \u0645\u0648\u062f\u0627:<\/strong><br>\u0628\u0627 \u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u0627\u0646\u062a\u0638\u0627\u0631 \u062f\u0631 \u0645\u0631\u0627\u062d\u0644 2\u060c 4 \u0648 5\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 <strong>\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u0645\u0624\u062b\u0631\u062a\u0631 \u0634\u0648\u062f<\/strong> \u0648 \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631 \u0627\u0641\u0632\u0627\u06cc\u0634 \u06cc\u0627\u0628\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0645\u0631\u0627\u062d\u0644 \u0645\u062d\u0627\u0633\u0628\u0647 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0645\u0648\u062f\u0627<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u062a\u0639\u06cc\u06cc\u0646 \u0633\u0647 \u0645\u0639\u06cc\u0627\u0631 \u0627\u0635\u0644\u06cc<\/strong><br>\u0628\u0631\u0627\u06cc \u0647\u0631 \u0645\u0631\u062d\u0644\u0647\u060c \u0633\u0647 \u0645\u0639\u06cc\u0627\u0631 \u0627\u0635\u0644\u06cc \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a\u0647 \u0634\u062f:\n<ul class=\"wp-block-list\">\n<li><strong>\u0632\u0645\u0627\u0646 \u0647\u062f\u0631\u0631\u0641\u062a (Time)<\/strong> \u2192 \u0686\u0647 \u0645\u062f\u062a \u0627\u06cc\u0646 \u0645\u0631\u062d\u0644\u0647 \u0628\u0627\u0639\u062b \u0627\u0646\u062a\u0638\u0627\u0631 \u06cc\u0627 \u062a\u0623\u062e\u06cc\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/li>\n\n\n\n<li><strong>\u0647\u0632\u06cc\u0646\u0647 \/ \u062a\u0644\u0627\u0634 (Cost \/ Effort)<\/strong> \u2192 \u0686\u0647 \u0645\u06cc\u0632\u0627\u0646 \u0645\u0646\u0627\u0628\u0639 \u0648 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0645\u0635\u0631\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/li>\n\n\n\n<li><strong>\u062a\u0623\u062b\u06cc\u0631 (Impact)<\/strong> \u2192 \u0686\u0642\u062f\u0631 \u0627\u06cc\u0646 \u0647\u062f\u0631\u0631\u0641\u062a \u0631\u0648\u06cc \u0631\u0636\u0627\u06cc\u062a \u06a9\u0627\u0631\u0628\u0631 \u06cc\u0627 \u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u062a\u0623\u062b\u06cc\u0631 \u0645\u06cc\u200c\u06af\u0630\u0627\u0631\u062f\u061f<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u062a\u0639\u06cc\u06cc\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0645\u0639\u06cc\u0627\u0631<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u0647\u0631 \u0645\u0639\u06cc\u0627\u0631 \u0631\u0648\u06cc \u0645\u0642\u06cc\u0627\u0633 1 \u062a\u0627 5 \u0627\u0645\u062a\u06cc\u0627\u0632\u062f\u0647\u06cc \u0634\u062f.<\/li>\n\n\n\n<li>\u0645\u062b\u0627\u0644: \u0627\u0646\u062a\u0638\u0627\u0631 \u0628\u0631\u0627\u06cc \u062a\u0623\u06cc\u06cc\u062f \u062e\u0631\u06cc\u062f\n<ul class=\"wp-block-list\">\n<li>\u0632\u0645\u0627\u0646 \u0647\u062f\u0631\u0631\u0641\u062a: 3 \u0631\u0648\u0632 \u2192 \u0627\u0645\u062a\u06cc\u0627\u0632 5<\/li>\n\n\n\n<li>\u0647\u0632\u06cc\u0646\u0647 \/ \u062a\u0644\u0627\u0634: \u0645\u062a\u0648\u0633\u0637 \u2192 \u0627\u0645\u062a\u06cc\u0627\u0632 3<\/li>\n\n\n\n<li>\u062a\u0623\u062b\u06cc\u0631: \u0628\u0627\u0644\u0627 (\u0686\u0648\u0646 \u06a9\u0627\u0631\u0628\u0631 \u0645\u0646\u062a\u0638\u0631 \u067e\u0631\u06cc\u0646\u062a\u0631 \u0627\u0633\u062a) \u2192 \u0627\u0645\u062a\u06cc\u0627\u0632 4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u062c\u0645\u0639 \u0627\u0645\u062a\u06cc\u0627\u0632\u0627\u062a \u0628\u0631\u0627\u06cc \u0647\u0631 \u0645\u0631\u062d\u0644\u0647<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u0627\u0645\u062a\u06cc\u0627\u0632 \u0646\u0647\u0627\u06cc\u06cc \u0645\u0648\u062f\u0627 = \u0645\u062c\u0645\u0648\u0639 (Time + Cost + Impact)<\/li>\n\n\n\n<li>\u0645\u062b\u0627\u0644 \u0645\u0631\u062d\u0644\u0647 \u0627\u0646\u062a\u0638\u0627\u0631 \u062a\u0623\u06cc\u06cc\u062f \u062e\u0631\u06cc\u062f: 5 + 3 + 4 = <strong>12<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u062a\u0641\u0633\u06cc\u0631 \u0627\u0645\u062a\u06cc\u0627\u0632<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u0647\u0631\u0686\u0647 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0628\u0627\u0644\u0627\u062a\u0631 \u0628\u0627\u0634\u062f \u2192 \u0647\u062f\u0631\u0631\u0641\u062a \u0628\u06cc\u0634\u062a\u0631 \u0648 \u0646\u06cc\u0627\u0632 \u0628\u0647 \u0628\u0647\u0628\u0648\u062f \u0641\u0648\u0631\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0627\u0633\u062a.<\/li>\n\n\n\n<li>\u0647\u0631\u0686\u0647 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0646\u0632\u062f\u06cc\u06a9 \u0635\u0641\u0631 \u0628\u0627\u0634\u062f \u2192 \u0627\u0631\u0632\u0634\u200c\u0622\u0641\u0631\u06cc\u0646 \u06cc\u0627 \u06a9\u0645\u200c\u0647\u062f\u0631\u0631\u0641\u062a \u0627\u0633\u062a.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Muda \u062f\u0631 \u0641\u0644\u0633\u0641\u0647 \u0648 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u060c \u0628\u0647 \u0645\u0639\u0646\u0627\u06cc \u0647\u062f\u0631\u0631\u0641\u062a \u06cc\u0627 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0628\u062f\u0648\u0646 \u0627\u0631\u0632\u0634 \u0627\u0641\u0632\u0648\u062f\u0647 \u0627\u0633\u062a. \u0647\u062f\u0641 \u0622\u0646 \u0634\u0646\u0627\u0633\u0627\u06cc\u06cc \u0648 \u062d\u0630\u0641 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0645\u0646\u0627\u0628\u0639 \u0633\u0627\u0632\u0645\u0627\u0646 \u0631\u0627 \u0645\u0635\u0631\u0641 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-390","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=390"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/390\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}