{"id":381,"date":"2024-12-24T03:41:04","date_gmt":"2024-12-24T03:41:04","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%d8%a7%d8%a8%d8%b2%d8%a7%d8%b1%d9%87%d8%a7%db%8c-%d9%be%db%8c%d8%a7%d8%af%d9%87%d8%b3%d8%a7%d8%b2%db%8c-itil\/"},"modified":"2025-09-19T08:23:31","modified_gmt":"2025-09-19T08:23:31","slug":"%d8%a7%d8%a8%d8%b2%d8%a7%d8%b1%d9%87%d8%a7%db%8c-%d9%be%db%8c%d8%a7%d8%af%d9%87%d8%b3%d8%a7%d8%b2%db%8c-itil","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%d8%a7%d8%a8%d8%b2%d8%a7%d8%b1%d9%87%d8%a7%db%8c-%d9%be%db%8c%d8%a7%d8%af%d9%87%d8%b3%d8%a7%d8%b2%db%8c-itil\/","title":{"rendered":"\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL (\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a) \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITSM) \u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u062a\u0639\u062f\u062f\u06cc \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u0646\u062f \u06a9\u0647 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc <strong><a href=\"https:\/\/medanet.ir\/10086\/\">ITIL <\/a><\/strong>\u0631\u0627 \u0628\u0647\u200c\u0637\u0648\u0631 \u06a9\u0627\u0631\u0622\u0645\u062f\u062a\u0631 \u0648 \u0645\u0624\u062b\u0631\u062a\u0631 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06a9\u0646\u0646\u062f. \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u0645\u062f\u0627\u0646\u062a \u0628\u0647 \u0628\u0631\u0631\u0633\u06cc \u0633\u0647 \u0645\u0648\u0631\u062f \u0627\u0632 \u0645\u062d\u0628\u0648\u0628\u200c\u062a\u0631\u06cc\u0646 \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u067e\u0631\u062f\u0627\u062e\u062a\u0647.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-vivid-red-background-color has-background wp-element-button\" href=\"https:\/\/medanet.ir\/10083\/\" style=\"border-radius:5px\"><strong>\u0642\u0628\u0644 \u0627\u0632 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0628\u0632\u0627\u0631\u060c \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0631\u0627 \u0628\u06cc\u0627\u0645\u0648\u0632\u06cc\u062f<\/strong><\/a><\/div>\n<\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/medanet.ir\/wp-content\/uploads\/2019\/07\/shadow1.png\" alt=\"\" class=\"wp-image-5469\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-\u0633\u0631\u0648\u06cc\u0633-\u062f\u0633\u06a9-\u067e\u0644\u0627\u0633-servicedesk-plus\"><strong><a href=\"https:\/\/servicedesk.medanet.ir\/\">1. \u0633\u0631\u0648\u06cc\u0633 \u062f\u0633\u06a9 \u067e\u0644\u0627\u0633 (ServiceDesk Plus)<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ServiceDesk Plus<\/strong> \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a <strong><a href=\"https:\/\/servicedesk.medanet.ir\/\">ITSM <\/a><\/strong>\u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc <strong><a href=\"https:\/\/servicedesk.medanet.ir\/portal\/\">ESM <\/a><\/strong>\u0627\u0633\u062a \u06a9\u0647 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc ITIL \u0631\u0627 \u0628\u0647 \u0635\u0648\u0631\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631 \u0628\u0647 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u060c \u0645\u0634\u06a9\u0644\u0627\u062a\u060c \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0648 \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u0624\u062b\u0631 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u06a9\u0646\u0646\u062f. \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631 \u0634\u0627\u0645\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u06cc\u06a9\u062a\u200c\u0647\u0627\u06cc \u062e\u062f\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631 \u0648 \u0645\u0634\u06a9\u0644<\/li>\n\n\n\n<li>\u06af\u0632\u0627\u0631\u0634\u200c\u062f\u0647\u06cc \u0648 \u062a\u062d\u0644\u06cc\u0644 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647<\/li>\n\n\n\n<li>\u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u0628\u0627 \u0633\u0627\u06cc\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627 \u0645\u0627\u0646\u0646\u062f \u0627\u06cc\u0645\u06cc\u0644 \u0648 \u062a\u0642\u0648\u06cc\u0645<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">2. <strong>\u062c\u06cc\u0631\u0627 (Jira)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/medanet.ir\/8972\/\">Jira <\/a><\/strong>\u062a\u0648\u0633\u0637 \u0634\u0631\u06a9\u062a Atlassian \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0648 \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0631\u0648\u0698\u0647 \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u062a\u06cc\u06a9\u062a \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647\u200c\u0648\u06cc\u0698\u0647 \u062f\u0631 \u062a\u0648\u0633\u0639\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f. \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0641\u0632\u0648\u0646\u0647\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 Jira \u0631\u0627 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u0624\u062b\u0631 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc ITIL \u0628\u0647 \u06a9\u0627\u0631 \u0628\u0631\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u062c\u06cc\u0631\u0627 \u0628\u0631\u0627\u06cc ITIL:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627 \u0648 \u0645\u0634\u06a9\u0644\u0627\u062a<\/li>\n\n\n\n<li>\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u062a\u0639\u0631\u06cc\u0641 \u06af\u0631\u062f\u0634 \u06a9\u0627\u0631 \u0628\u0631\u0627\u06cc \u0645\u0634\u06a9\u0644\u0627\u062a \u0648 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627<\/li>\n\n\n\n<li>\u0647\u0645\u06a9\u0627\u0631\u06cc \u0648 \u0647\u0645\u0627\u0647\u0646\u06af\u06cc \u062a\u06cc\u0645\u06cc \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627\u06cc \u0645\u062a\u0646\u0648\u0639<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">3. <strong>\u0633\u0631\u0648\u06cc\u0633\u200c\u0646\u064e\u0648 (ServiceNow)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ServiceNow<\/strong> \u06cc\u06a9\u06cc \u0627\u0632 \u0642\u062f\u0631\u062a\u0645\u0646\u062f\u062a\u0631\u06cc\u0646 \u067e\u0644\u062a\u0641\u0631\u0645\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647\u200c\u0637\u0648\u0631 \u062e\u0627\u0635 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0627\u0628\u0632\u0627\u0631 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc ITIL \u0645\u0627\u0646\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u060c \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062f\u0627\u0631\u0627\u06cc\u06cc\u200c\u0647\u0627 \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646\u200c\u0634\u062f\u0647 \u0648 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0627\u0646\u062c\u0627\u0645 \u062f\u0647\u0646\u062f. \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u062a\u0645\u0627\u0645\u0627 \u0627\u0628\u0631\u06cc \u0627\u0633\u062a!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0633\u0631\u0648\u06cc\u0633\u200c\u0646\u064e\u0648 \u0628\u0631\u0627\u06cc ITIL:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc ITIL<\/li>\n\n\n\n<li>\u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0648 \u0645\u0634\u06a9\u0644\u0627\u062a<\/li>\n\n\n\n<li>\u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627\u06cc \u0642\u0627\u0628\u0644 \u062a\u0646\u0638\u06cc\u0645 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u06af\u06cc \u0628\u0627 \u0633\u0627\u06cc\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u062f\u0631 \u0647\u0646\u06af\u0627\u0645 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u062f\u0648 \u0634\u0631\u06a9\u062a \u0632\u06cc\u0631 \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f \u06a9\u0647 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062c\u0647\u0627\u0646\u200c\u0634\u0645\u0648\u0644\u06cc \u0628\u0631 \u0631\u0648\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0648 \u0631\u0627\u0647\u06a9\u0627\u0631\u0647\u0627 \u0627\u0631\u0627\u06cc\u0647 \u0645\u06cc\u200c\u062f\u0647\u0646\u062f:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u06af\u0627\u0631\u062a\u0646\u0631 (Gartner)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u06af\u0627\u0631\u062a\u0646\u0631 \u0628\u0647\u200c\u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0645\u0631\u062c\u0639 \u0645\u0639\u062a\u0628\u0631 \u062f\u0631 \u0632\u0645\u06cc\u0646\u0647 \u0645\u0634\u0627\u0648\u0631\u0647 \u0648 \u062a\u062d\u0642\u06cc\u0642 \u062f\u0631 \u0635\u0646\u0639\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u062a\u062d\u0644\u06cc\u0644\u200c\u0647\u0627\u06cc\u06cc \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u062f\u0631 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u06af\u0627\u0631\u062a\u0646\u0631 \u062f\u0631 \u0632\u0645\u06cc\u0646\u0647 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648 \u0631\u062a\u0628\u0647\u200c\u0628\u0646\u062f\u06cc \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a IT \u0628\u0647 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0627\u0646\u062a\u062e\u0627\u0628\u200c\u0647\u0627\u06cc \u0628\u0647\u062a\u0631\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f. <strong><a href=\"https:\/\/servicedesk.medanet.ir\/gartner-magic-quadran\/\">\u0645\u0631\u0628\u0639 \u062c\u0627\u062f\u0648\u06cc\u06cc \u06af\u0627\u0631\u062a\u0646\u0631 \u0631\u0627 \u0628\u062e\u0648\u0627\u0646\u06cc\u062f.<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/medanet.ir\/12647\/\">Pinkverify<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/medanet.ir\/7991\/\">Pinkverify <\/a><\/strong>\u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0648 \u0633\u0631\u0648\u06cc\u0633 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647\u200c\u0645\u0646\u0638\u0648\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u06cc \u0628\u0631\u0627\u06cc \u0627\u0646\u0637\u0628\u0627\u0642 \u0628\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627\u06cc ITIL \u062a\u0648\u0633\u0639\u0647 \u062f\u0627\u062f\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0645\u0637\u0645\u0626\u0646 \u0634\u0648\u0646\u062f \u06a9\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0627\u0646\u062a\u062e\u0627\u0628\u06cc \u0622\u0646\u0647\u0627 \u0628\u0627 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc ITIL \u0633\u0627\u0632\u06af\u0627\u0631 \u0647\u0633\u062a\u0646\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc Pinkverify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0627\u0646\u0637\u0628\u0627\u0642 \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0628\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0647\u0627\u06cc ITIL<\/li>\n\n\n\n<li>\u0627\u0631\u0627\u0626\u0647 \u06af\u0648\u0627\u0647\u06cc \u0628\u0631\u0627\u06cc \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0639\u062a\u0628\u0631<\/li>\n\n\n\n<li>\u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc \u062f\u0631 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0633\u0647-\u0627\u0628\u0632\u0627\u0631-\u0645\u062d\u0628\u0648\u0628-\u0628\u0631\u0627\u06cc-\u067e\u06cc\u0627\u062f\u0647-\u0633\u0627\u0632\u06cc-itil\">\u0633\u0647 \u0627\u0628\u0632\u0627\u0631 \u0645\u062d\u0628\u0648\u0628 \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u0627\u0628\u0632\u0627\u0631 ITIL<\/th><\/tr><\/thead><tbody><tr><td><strong><a href=\"https:\/\/servicedesk.medanet.ir\/\">ServiceDesk Plus<\/a><\/strong><\/td><\/tr><tr><td><strong>Jira<\/strong><\/td><\/tr><tr><td><strong>ServiceNow<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL (\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a) \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a (ITSM) \u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u062a\u0639\u062f\u062f\u06cc \u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc ITIL \u0648\u062c\u0648\u062f [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-381","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=381"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/381\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}