{"id":32,"date":"2024-11-23T01:43:29","date_gmt":"2024-11-23T01:43:29","guid":{"rendered":"https:\/\/medanet.ir\/itil\/esm-%da%86%db%8c%d8%b3%d8%aa%d8%9f\/"},"modified":"2024-11-23T01:43:29","modified_gmt":"2024-11-23T01:43:29","slug":"esm-%da%86%db%8c%d8%b3%d8%aa%d8%9f","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/esm-%da%86%db%8c%d8%b3%d8%aa%d8%9f\/","title":{"rendered":"ESM \u0686\u06cc\u0633\u062a\u061f"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>ESM<\/strong> \u0645\u062e\u0641\u0641 <strong>Enterprise Service Management<\/strong> \u06cc\u0627 \u00ab\u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u00bb \u0627\u0633\u062a\u061b \u06cc\u0639\u0646\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0635\u0648\u0644\u060c \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc Service Management \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 \u0648\u0627\u062d\u062f IT \u0648 \u062f\u0631 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f \u0645\u0646\u0627\u0628\u0639 \u0627\u0646\u0633\u0627\u0646\u06cc\u060c \u0645\u0627\u0644\u06cc\u060c \u062a\u062f\u0627\u0631\u06a9\u0627\u062a\u060c \u0627\u0645\u0648\u0631 \u0627\u062f\u0627\u0631\u06cc \u0648 Facilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0627\u06af\u0631 ITSM \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0633\u0627\u062e\u062a\u0627\u0631\u06cc\u0627\u0641\u062a\u0647\u060c \u0642\u0627\u0628\u0644\u200c\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0642\u0627\u0628\u0644\u200c\u0628\u0647\u0628\u0648\u062f \u0634\u0648\u0646\u062f\u060c ESM \u0647\u0645\u06cc\u0646 \u0645\u0646\u0637\u0642 \u0631\u0627 \u0628\u0647 \u06a9\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u06af\u0633\u062a\u0631\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f: \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627 \u0627\u0632 \u06cc\u06a9 Portal \u062b\u0628\u062a \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c Service Catalog \u0645\u0634\u062e\u0635 \u0627\u0633\u062a\u060c Workflow \u0648 Approval \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 SLA\/KPI \u0642\u0627\u0628\u0644 \u067e\u0627\u06cc\u0634 \u0627\u0633\u062a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ESM \u0686\u0647 \u0645\u0634\u06a9\u0644\u06cc \u0631\u0627 \u062d\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>\u06a9\u0627\u0647\u0634 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u062f\u0631 \u0627\u06cc\u0645\u06cc\u0644\u060c \u062a\u0645\u0627\u0633 \u0648 \u067e\u06cc\u0627\u0645\u200c\u0631\u0633\u0627\u0646<\/li><li>\u0634\u0641\u0627\u0641\u200c\u0634\u062f\u0646 \u0645\u0627\u0644\u06a9 \u0647\u0631 \u062e\u062f\u0645\u062a \u0648 \u0645\u0633\u0626\u0648\u0644 \u0631\u0633\u06cc\u062f\u06af\u06cc<\/li><li>\u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0634\u062f\u0646 Approval \u0648 Workflow<\/li><li>\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u060c \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u062a \u0648 \u062d\u062c\u0645 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627<\/li><li>\u0627\u06cc\u062c\u0627\u062f \u06cc\u06a9 \u062a\u062c\u0631\u0628\u0647 \u0648\u0627\u062d\u062f \u0628\u0631\u0627\u06cc \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0627\u062e\u0644\u06cc<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0645\u062b\u0627\u0644 ESM \u062f\u0631 \u0645\u0646\u0627\u0628\u0639 \u0627\u0646\u0633\u0627\u0646\u06cc<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u06a9\u0627\u0631\u0645\u0646\u062f \u062c\u062f\u06cc\u062f \u0648\u0627\u0631\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0628\u0647\u200c\u062c\u0627\u06cc \u0686\u0646\u062f \u0627\u06cc\u0645\u06cc\u0644 \u0648 \u062a\u0645\u0627\u0633 \u062c\u062f\u0627\u06af\u0627\u0646\u0647\u060c \u06cc\u06a9 \u062f\u0631\u062e\u0648\u0627\u0633\u062a Onboarding \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0647\u0645\u0632\u0645\u0627\u0646 \u0648\u0638\u0627\u06cc\u0641 HR\u060c IT\u060c \u062f\u0633\u062a\u0631\u0633\u06cc\u200c\u0647\u0627\u060c \u0644\u067e\u200c\u062a\u0627\u067e\u060c \u06a9\u0627\u0631\u062a \u0648\u0631\u0648\u062f\u060c \u0622\u0645\u0648\u0632\u0634 \u0648 \u062a\u0627\u06cc\u06cc\u062f \u0645\u062f\u06cc\u0631 \u0631\u0627 \u062f\u0631 \u06cc\u06a9 Workflow \u0647\u0645\u0627\u0647\u0646\u06af \u06a9\u0646\u062f. \u0647\u0645\u06cc\u0646 \u0627\u0644\u06af\u0648 \u0628\u0631\u0627\u06cc Offboarding\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u062c\u0647\u06cc\u0632\u0627\u062a\u060c \u0627\u0645\u0648\u0631 \u0645\u0627\u0644\u06cc \u06cc\u0627 \u062e\u062f\u0645\u0627\u062a \u0627\u062f\u0627\u0631\u06cc \u0647\u0645 \u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u062a\u0641\u0627\u0648\u062a ESM \u0648 ITSM \u0686\u06cc\u0633\u062a\u061f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ITSM<\/strong> \u0631\u0648\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f\u061b <strong>ESM<\/strong> \u062f\u0627\u0645\u0646\u0647 Service Management \u0631\u0627 \u0628\u0647 \u0633\u0627\u06cc\u0631 \u0648\u0627\u062d\u062f\u0647\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u06af\u0633\u062a\u0631\u0634 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 ESM \u062c\u0627\u06cc\u06af\u0632\u06cc\u0646 ITSM \u0646\u06cc\u0633\u062a\u061b \u062a\u0648\u0633\u0639\u0647 \u0647\u0645\u0627\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0628\u0647 \u0633\u0637\u062d Enterprise \u0627\u0633\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0628\u0631\u0627\u06cc \u062f\u06cc\u062f\u0646 \u06cc\u06a9 \u0645\u0633\u06cc\u0631 \u0627\u062c\u0631\u0627\u06cc\u06cc\u060c \u0635\u0641\u062d\u0647 <a href=\"https:\/\/medanet.ir\/enterprise-service-management\/\"><strong>\u062e\u062f\u0645\u0627\u062a ESM \u0645\u062f\u0627\u0646\u062a<\/strong><\/a> \u0648 \u0628\u0631\u0627\u06cc \u0634\u0646\u0627\u062e\u062a \u0632\u06cc\u0631\u0628\u0646\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a\u060c \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/9600\/\"><strong>ITSM \u0686\u06cc\u0633\u062a\u061f<\/strong><\/a> \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u062f.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ESM \u0632\u0645\u0627\u0646\u06cc \u0627\u0631\u0632\u0634\u0645\u0646\u062f \u0627\u0633\u062a \u06a9\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u062e\u0648\u0627\u0647\u062f \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u062a \u0631\u0627 \u0627\u0632 \u0627\u0641\u0631\u0627\u062f \u0648 \u0627\u06cc\u0645\u06cc\u0644\u200c\u0647\u0627\u06cc \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u062c\u062f\u0627 \u06a9\u0646\u062f \u0648 \u0628\u0647 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u0642\u0627\u0628\u0644\u200c\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc\u060c \u062e\u0648\u062f\u06a9\u0627\u0631 \u0648 \u0642\u0627\u0628\u0644\u200c\u0628\u0647\u0628\u0648\u062f \u062a\u0628\u062f\u06cc\u0644 \u06a9\u0646\u062f.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ESM \u0645\u062e\u0641\u0641 Enterprise Service Management \u06cc\u0627 \u00ab\u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u00bb \u0627\u0633\u062a\u061b \u06cc\u0639\u0646\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0635\u0648\u0644\u060c \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc Service Management \u0641\u0631\u0627\u062a\u0631 \u0627\u0632 \u0648\u0627\u062d\u062f IT \u0648 \u062f\u0631 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f \u0645\u0646\u0627\u0628\u0639 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-32","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/32\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=32"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=32"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}