{"id":3,"date":"2015-08-10T11:41:20","date_gmt":"2015-08-10T11:41:20","guid":{"rendered":"https:\/\/medanet.ir\/itil\/%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-itil\/"},"modified":"2015-08-10T11:41:20","modified_gmt":"2015-08-10T11:41:20","slug":"%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-itil","status":"publish","type":"post","link":"https:\/\/medanet.ir\/itil\/%d8%b3%d8%a7%d8%ae%d8%aa%d8%a7%d8%b1-itil\/","title":{"rendered":"\u0633\u0627\u062e\u062a\u0627\u0631 ITIL"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-vivid-red-color has-text-color has-link-color has-medium-font-size wp-elements-1\"><strong>\u0686\u0627\u0631\u0686\u0648\u0628 ITIL: \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc 2\u060c 3 \u0648 4<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ITIL (Information Technology Infrastructure Library) \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0628\u0631\u0627\u06cc \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0627 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u0624\u062b\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0646\u0646\u062f. \u0627\u06cc\u0646 \u0686\u0627\u0631\u0686\u0648\u0628 \u0637\u06cc \u0633\u0627\u0644\u200c\u0647\u0627 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0634\u062f\u0647 \u0648 \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u0627\u0632 \u0622\u0646 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f\u0647 \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0628\u0647 \u0628\u0631\u0631\u0633\u06cc \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc 2\u060c 3 \u0648 4 ITIL\u060c \u0648 \u062a\u0641\u0627\u0648\u062a\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u0628\u06cc\u0646 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647\u200c\u0647\u0627 \u062e\u0648\u0627\u0647\u06cc\u0645 \u067e\u0631\u062f\u0627\u062e\u062a.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. ITIL \u0646\u0633\u062e\u0647 2<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0639\u0631\u0641\u06cc:<\/strong> ITIL \u0646\u0633\u062e\u0647 2 \u06a9\u0647 \u062f\u0631 \u0627\u0648\u0627\u06cc\u0644 \u062f\u0647\u0647 2000 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f\u060c \u0634\u0627\u0645\u0644 \u067e\u0646\u062c \u06a9\u062a\u0627\u0628 \u0627\u0635\u0644\u06cc \u0628\u0648\u062f \u06a9\u0647 \u0628\u0647\u200c\u0637\u0648\u0631 \u062e\u0627\u0635 \u0628\u0631 \u0631\u0648\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0634\u062a. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0647\u200c\u0637\u0648\u0631 \u06af\u0633\u062a\u0631\u062f\u0647 \u062f\u0631 \u0635\u0646\u0627\u06cc\u0639 \u0645\u062e\u062a\u0644\u0641 \u0645\u0648\u0631\u062f \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0642\u0631\u0627\u0631 \u06af\u0631\u0641\u062a \u0648 \u067e\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0645\u0641\u0627\u0647\u06cc\u0645 ITIL \u0628\u0648\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u06a9\u062a\u0627\u0628\u200c\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Service Support<\/strong>: \u0634\u0627\u0645\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f Incident Management\u060c Problem Management\u060c Change Management \u0648 Configuration Management.<\/li>\n\n\n\n<li><strong>Service Delivery<\/strong>: \u0634\u0627\u0645\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f Service Level Management\u060c Availability Management\u060c Capacity Management \u0648 IT Service Continuity Management.<\/li>\n\n\n\n<li><strong>ICT Infrastructure Management<\/strong>: \u0628\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u06cc\u200c\u067e\u0631\u062f\u0627\u0632\u062f.<\/li>\n\n\n\n<li><strong>Applications Management<\/strong>: \u0628\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u0645\u06cc\u200c\u067e\u0631\u062f\u0627\u0632\u062f.<\/li>\n\n\n\n<li><strong>Security Management<\/strong>: \u0628\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0645\u0646\u06cc\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0631\u0628\u0648\u0637 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0631\u0648\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a.<\/li>\n\n\n\n<li>\u0645\u0639\u0631\u0641\u06cc \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a \u0648 \u0645\u0641\u0627\u0647\u06cc\u0645 \u06a9\u0644\u06cc\u062f\u06cc ITIL.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06af\u0633\u062a\u0631\u062f\u0647 \u0648 \u067e\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc \u0628\u0631\u0627\u06cc \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0628\u0639\u062f\u06cc.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. ITIL \u0646\u0633\u062e\u0647 3<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0639\u0631\u0641\u06cc:<\/strong> ITIL \u0646\u0633\u062e\u0647 3 \u06a9\u0647 \u062f\u0631 \u0633\u0627\u0644 2007 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f\u060c \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0641\u0647\u0648\u0645 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u0633\u0627\u062e\u062a\u0647 \u0634\u062f \u0648 \u0634\u0627\u0645\u0644 \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u062f\u0631 \u0645\u0631\u0627\u062d\u0644 \u0645\u062e\u062a\u0644\u0641 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u0628\u0648\u062f. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647\u06cc \u0627\u0632 \u0646\u0633\u062e\u0647 2 \u0628\u0648\u062f \u0648 \u0628\u0647\u200c\u0648\u06cc\u0698\u0647 \u0628\u0631 \u0631\u0648\u06cc \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u06cc\u06cc \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0634\u062a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0631\u0627\u062d\u0644 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Service Strategy<\/strong>: \u062a\u0639\u0631\u06cc\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u062e\u062f\u0645\u0627\u062a \u0648 \u062a\u0639\u06cc\u06cc\u0646 \u0646\u06cc\u0627\u0632\u0647\u0627 \u0648 \u0627\u0647\u062f\u0627\u0641 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631.<\/li>\n\n\n\n<li><strong>Service Design<\/strong>: \u0637\u0631\u0627\u062d\u06cc \u062e\u062f\u0645\u0627\u062a \u0628\u0647\u200c\u0637\u0648\u0631 \u06a9\u0627\u0645\u0644 \u0634\u0627\u0645\u0644 \u0637\u0631\u0627\u062d\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u060c \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0648 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u0647\u0627.<\/li>\n\n\n\n<li><strong>Service Transition<\/strong>: \u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u0627\u062a \u062c\u062f\u06cc\u062f \u0628\u0647 \u0645\u062d\u06cc\u0637 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a.<\/li>\n\n\n\n<li><strong>Service Operation<\/strong>: \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u062f\u0631 \u0645\u0631\u062d\u0644\u0647 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0648 \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0627\u0632 \u0627\u0631\u0627\u0626\u0647 \u062e\u062f\u0645\u0627\u062a \u0628\u0627 \u06a9\u06cc\u0641\u06cc\u062a.<\/li>\n\n\n\n<li><strong>Continual Service Improvement<\/strong>: \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0628\u0631\u0627\u06cc \u062a\u0637\u0627\u0628\u0642 \u0628\u0627 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0648 \u0628\u0647\u0628\u0648\u062f \u0639\u0645\u0644\u06a9\u0631\u062f.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u0639\u0631\u0641\u06cc \u0645\u0641\u0647\u0648\u0645 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0631\u0648\u06cc \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u06cc\u06cc \u062e\u062f\u0645\u0627\u062a \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631.<\/li>\n\n\n\n<li>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u06af\u0633\u062a\u0631\u062f\u0647\u200c\u062a\u0631 \u0648 \u062c\u0627\u0645\u0639\u200c\u062a\u0631 \u0646\u0633\u0628\u062a \u0628\u0647 \u0646\u0633\u062e\u0647 2.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. ITIL \u0646\u0633\u062e\u0647 4<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0639\u0631\u0641\u06cc:<\/strong> ITIL \u0646\u0633\u062e\u0647 4 \u06a9\u0647 \u0628\u0627 <strong><a href=\"https:\/\/servicedesk.medanet.ir\/itil4\/\">ITIL4 <\/a><\/strong>\u0634\u0646\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u062f\u0631 \u0633\u0627\u0644 2019 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f\u060c \u0628\u0647\u200c\u0637\u0648\u0631 \u062c\u0627\u0645\u0639\u200c\u062a\u0631 \u0648 \u0645\u062f\u0631\u0646\u200c\u062a\u0631 \u0628\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u067e\u0631\u062f\u0627\u062e\u062a\u0647 \u0627\u0633\u062a \u0648 \u0628\u0647\u200c\u0648\u06cc\u0698\u0647 \u0628\u0647 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0639\u0635\u0631 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0648 \u062a\u062d\u0648\u0644\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u062f\u0647\u062f. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0647\u0628\u0648\u062f\u0647\u0627\u06cc \u0632\u06cc\u0627\u062f\u06cc \u062f\u0631 \u0632\u0645\u06cc\u0646\u0647 \u0645\u0641\u0627\u0647\u06cc\u0645 \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0627\u0631\u0627\u0626\u0647 \u062f\u0627\u062f\u0647 \u0627\u0633\u062a \u0648 \u0628\u0647\u200c\u0637\u0648\u0631 \u062e\u0627\u0635 \u0628\u0647 \u0627\u062f\u063a\u0627\u0645 \u062e\u062f\u0645\u0627\u062a \u0628\u0627 \u0627\u0647\u062f\u0627\u0641 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f \u062a\u0648\u062c\u0647 \u062f\u0627\u0631\u062f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0627\u062c\u0632\u0627\u06cc \u0627\u0635\u0644\u06cc:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Service Value System (SVS)<\/strong>: \u0686\u0627\u0631\u0686\u0648\u0628\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0648 \u0627\u0631\u0627\u0626\u0647 \u0627\u0631\u0632\u0634 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062e\u062f\u0645\u0627\u062a \u0648 \u0634\u0627\u0645\u0644 \u062a\u0645\u0627\u0645 \u0627\u062c\u0632\u0627 \u0648 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0644\u0627\u0632\u0645 \u0628\u0631\u0627\u06cc \u062a\u062d\u0642\u0642 \u0627\u0631\u0632\u0634 \u0627\u0633\u062a.<\/li>\n\n\n\n<li><strong>Four Dimensions Model<\/strong>: \u0628\u0647 \u0686\u0647\u0627\u0631 \u0628\u0639\u062f \u0627\u0633\u0627\u0633\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0627\u0634\u0627\u0631\u0647 \u062f\u0627\u0631\u062f: \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0648 \u0645\u0631\u062f\u0645\u060c \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc\u060c \u0645\u0634\u0627\u0631\u06a9\u062a\u200c\u0647\u0627 \u0648 \u0631\u0648\u0627\u0628\u0637\u060c \u0648 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627 \u0648 \u0627\u0631\u0632\u0634\u200c\u0647\u0627.<\/li>\n\n\n\n<li><strong>Guiding Principles<\/strong>: \u0634\u0627\u0645\u0644 \u0627\u0635\u0648\u0644 \u06a9\u0644\u06cc\u062f\u06cc \u0628\u0631\u0627\u06cc \u0631\u0627\u0647\u0646\u0645\u0627\u06cc\u06cc \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0627\u0642\u062f\u0627\u0645\u0627\u062a \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a.<\/li>\n\n\n\n<li><strong>Service Value Chain<\/strong>: \u0645\u062f\u0644 \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0627\u0635\u0644\u06cc \u0628\u0631\u0627\u06cc \u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062e\u062f\u0645\u0627\u062a.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062e\u062f\u0645\u0627\u062a.<\/li>\n\n\n\n<li>\u0686\u0627\u0631\u0686\u0648\u0628 \u062c\u0627\u0645\u0639\u200c\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u062f\u0631 \u0639\u0635\u0631 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644.<\/li>\n\n\n\n<li>\u062a\u0648\u062c\u0647 \u0648\u06cc\u0698\u0647 \u0628\u0647 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f \u0648 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631\u067e\u0630\u06cc\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u062c\u062f\u0648\u0644 \u062a\u0641\u0627\u0648\u062a\u200c\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc \u0628\u06cc\u0646 \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc 2\u060c 3 \u0648 4 ITIL<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>\u0648\u06cc\u0698\u06af\u06cc<\/strong><\/th><th><strong>ITIL \u0646\u0633\u062e\u0647 2<\/strong><\/th><th><strong>ITIL \u0646\u0633\u062e\u0647 3<\/strong><\/th><th><strong>ITIL \u0646\u0633\u062e\u0647 4<\/strong><\/th><\/tr><\/thead><tbody><tr><td><strong>\u0633\u0627\u062e\u062a\u0627\u0631 \u0627\u0635\u0644\u06cc<\/strong><\/td><td>\u067e\u0646\u062c \u06a9\u062a\u0627\u0628 \u0627\u0635\u0644\u06cc: Service Support\u060c Service Delivery\u060c ICT Infrastructure Management\u060c Applications Management\u060c Security Management<\/td><td>\u067e\u0646\u062c \u0645\u0631\u062d\u0644\u0647 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a: Service Strategy\u060c Service Design\u060c Service Transition\u060c Service Operation\u060c Continual Service Improvement<\/td><td>\u0686\u0647\u0627\u0631 \u0628\u062e\u0634 \u0627\u0635\u0644\u06cc: Service Value System (SVS)\u060c Four Dimensions Model\u060c Guiding Principles\u060c Service Value Chain<\/td><\/tr><tr><td><strong>\u062a\u0645\u0631\u06a9\u0632<\/strong><\/td><td>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u0648 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/td><td>\u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u0648 \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u06cc\u06cc \u0628\u0627 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><td>\u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u0632\u0634 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u062e\u062f\u0645\u0627\u062a \u0648 \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u06cc\u06cc \u0628\u0627 \u0641\u0646\u0627\u0648\u0631\u06cc\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f<\/td><\/tr><tr><td><strong>\u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u06a9\u0644\u06cc\u062f\u06cc<\/strong><\/td><td>Incident Management\u060c Problem Management\u060c Change Management\u060c Configuration Management<\/td><td>Service Level Management\u060c Availability Management\u060c Capacity Management\u060c IT Service Continuity Management<\/td><td>Service Value Chain \u0648 Guiding Principles<\/td><\/tr><tr><td><strong>\u0645\u062f\u0644 \u0645\u062f\u06cc\u0631\u06cc\u062a<\/strong><\/td><td>\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0631\u0648\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u0646\u0641\u0631\u062f<\/td><td>\u062a\u0645\u0631\u06a9\u0632 \u0628\u0631 \u0631\u0648\u06cc \u0641\u0631\u0622\u06cc\u0646\u062f\u0647\u0627\u06cc \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a<\/td><td>\u0645\u062f\u0644 SVS \u0648 Four Dimensions \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062c\u0627\u0645\u0639 \u062e\u062f\u0645\u0627\u062a<\/td><\/tr><tr><td><strong>\u0645\u0641\u0627\u0647\u06cc\u0645 \u06a9\u0644\u06cc\u062f\u06cc<\/strong><\/td><td>\u0645\u0639\u0631\u0641\u06cc \u0645\u0641\u0627\u0647\u06cc\u0645 \u0627\u0648\u0644\u06cc\u0647 ITIL<\/td><td>\u062a\u0648\u0633\u0639\u0647 \u0645\u0641\u0647\u0648\u0645 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a<\/td><td>\u062a\u0648\u0633\u0639\u0647 \u0645\u0641\u0647\u0648\u0645 \u0627\u0631\u0632\u0634 \u0648 \u067e\u0627\u0633\u062e \u0628\u0647 \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0648 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u0633\u062e\u0646 \u0622\u062e\u0631<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ITIL \u062f\u0631 \u0647\u0631 \u0646\u0633\u062e\u0647 \u062e\u0648\u062f \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u062f\u0627\u0648\u0645 \u0628\u0647\u0628\u0648\u062f \u06cc\u0627\u0641\u062a\u0647 \u0648 \u0628\u0647 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0645\u062a\u063a\u06cc\u0631 \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u067e\u0627\u0633\u062e \u062f\u0627\u062f\u0647 \u0627\u0633\u062a. \u0627\u0632 \u0646\u0633\u062e\u0647 1 \u06a9\u0647 \u067e\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631 \u0645\u0641\u0627\u0647\u06cc\u0645 \u06a9\u0644\u06cc\u062f\u06cc \u0628\u0648\u062f\u060c \u062a\u0627 \u0646\u0633\u062e\u0647 3 \u06a9\u0647 \u062a\u0645\u0631\u06a9\u0632 \u0628\u06cc\u0634\u062a\u0631\u06cc \u0628\u0631 \u0686\u0631\u062e\u0647 \u0639\u0645\u0631 \u062e\u062f\u0645\u0627\u062a \u062f\u0627\u0634\u062a \u0648 \u0646\u0647\u0627\u06cc\u062a\u0627\u064b \u0646\u0633\u062e\u0647 4 \u06a9\u0647 \u0628\u0647 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u0639\u0635\u0631 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u067e\u0627\u0633\u062e \u0645\u06cc\u200c\u062f\u0647\u062f\u060c ITIL \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a \u062a\u0627 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062e\u0648\u062f \u0631\u0627 \u0628\u0647\u200c\u0637\u0648\u0631 \u0645\u0624\u062b\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0646\u0646\u062f \u0648 \u0627\u0631\u0632\u0634 \u0628\u06cc\u0634\u062a\u0631\u06cc \u0627\u0632 \u062e\u062f\u0645\u0627\u062a \u062e\u0648\u062f \u062f\u0631\u06cc\u0627\u0641\u062a \u06a9\u0646\u0646\u062f.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0686\u0627\u0631\u0686\u0648\u0628 ITIL: \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc 2\u060c 3 \u0648 4 ITIL (Information Technology Infrastructure Library) \u06cc\u06a9 \u0686\u0627\u0631\u0686\u0648\u0628 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0628\u0631\u0627\u06cc \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a \u06a9\u0647 \u0628\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u062e\u062f\u0645\u0627\u062a \u0641\u0646\u0627\u0648\u0631\u06cc [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/posts\/3\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=3"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/categories?post=3"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/tags?post=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}