{"id":331,"date":"2026-06-24T17:40:18","date_gmt":"2026-06-24T14:10:18","guid":{"rendered":"https:\/\/medanet.ir\/itil\/itil-service-catalog\/"},"modified":"2026-09-26T09:01:27","modified_gmt":"2026-09-26T07:01:27","slug":"itil-service-catalog","status":"publish","type":"page","link":"https:\/\/medanet.ir\/itil\/itil-service-catalog\/","title":{"rendered":"\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a ITIL"},"content":{"rendered":"<section class=\"page-hero v34-rich-hero v35-guide-hero\">\n<div class=\"container\">\n<div class=\"breadcrumb-lite\"><span><a href=\"https:\/\/servicedesk.medanet.ir\/\">\u062e\u0627\u0646\u0647<\/a><\/span><span>\u0631\u0627\u0647\u0646\u0645\u0627\u0647\u0627\u06cc \u0631\u0627\u06cc\u06af\u0627\u0646<\/span><span>\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a ITIL<\/span><\/div>\n<p><span class=\"kicker\">\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u062a\u062e\u0635\u0635\u06cc<\/span><\/p>\n<h1>\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a ITIL<\/h1>\n<p>\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a \u0641\u0647\u0631\u0633\u062a \u062e\u062f\u0645\u0627\u062a \u0642\u0627\u0628\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0633\u062a\u061b \u0647\u0631 \u062e\u062f\u0645\u062a \u0628\u0627\u06cc\u062f \u0645\u0627\u0644\u06a9\u060c SLA\u060c \u0641\u0631\u0645\u060c \u0645\u0633\u06cc\u0631 \u062a\u0623\u06cc\u06cc\u062f \u0648 \u062e\u0631\u0648\u062c\u06cc \u0645\u0634\u062e\u0635 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<div class=\"hero-actions\"><a class=\"btn btn-primary\" href=\"https:\/\/medanet.ir\/demo-2\/\">\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062f\u0645\u0648<\/a><a class=\"btn btn-outline\" href=\"https:\/\/servicedesk.medanet.ir\/features\/\">\u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627<\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section\">\n<div class=\"container v35-article-grid\">\n<article class=\"v35-main-article\"><span class=\"kicker\">\u0634\u0631\u062d \u06a9\u0627\u0645\u0644<\/span><\/p>\n<h2>\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a ITIL \u0686\u06cc\u0633\u062a \u0648 \u06a9\u062c\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h2>\n<p>\u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a \u0641\u0647\u0631\u0633\u062a \u062e\u062f\u0645\u0627\u062a \u0642\u0627\u0628\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0633\u062a\u061b \u0647\u0631 \u062e\u062f\u0645\u062a \u0628\u0627\u06cc\u062f \u0645\u0627\u0644\u06a9\u060c SLA\u060c \u0641\u0631\u0645\u060c \u0645\u0633\u06cc\u0631 \u062a\u0623\u06cc\u06cc\u062f \u0648 \u062e\u0631\u0648\u062c\u06cc \u0645\u0634\u062e\u0635 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<p>\u0628\u062f\u0648\u0646 \u06a9\u0627\u062a\u0627\u0644\u0648\u06af\u060c \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0646\u0645\u06cc\u200c\u062f\u0627\u0646\u0646\u062f \u0686\u0647 \u062e\u062f\u0645\u062a\u06cc \u0631\u0627 \u0686\u06af\u0648\u0646\u0647 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06a9\u0646\u0646\u062f \u0648 \u062a\u06cc\u0645 IT \u0645\u062c\u0628\u0648\u0631 \u0628\u0647 \u062a\u0641\u0633\u06cc\u0631 \u062f\u0633\u062a\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<p>\u0645\u062f\u0627\u0646\u062a \u0627\u06cc\u0646 \u0645\u062d\u062a\u0648\u0627 \u0631\u0627 \u0628\u0631\u0627\u06cc \u062a\u0635\u0645\u06cc\u0645\u200c\u06af\u06cc\u0631\u06cc \u0627\u062c\u0631\u0627\u06cc\u06cc \u0622\u0645\u0627\u062f\u0647 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a\u061b \u06cc\u0639\u0646\u06cc \u06a9\u0627\u0631\u0628\u0631 \u0641\u0642\u0637 \u0628\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0627\u0635\u0637\u0644\u0627\u062d \u0631\u0648\u0628\u0647\u200c\u0631\u0648 \u0646\u06cc\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u0645\u06cc\u200c\u0628\u06cc\u0646\u062f \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u062f\u0631 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0633\u06a9 \u067e\u0644\u0627\u0633 \u0641\u0627\u0631\u0633\u06cc \u0686\u06af\u0648\u0646\u0647 \u0637\u0631\u0627\u062d\u06cc\u060c \u062a\u0646\u0638\u06cc\u0645\u060c \u0622\u0645\u0648\u0632\u0634 \u0648 \u067e\u0627\u06cc\u0634 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<\/article>\n<aside class=\"v35-side-panel\">\n<h3>\u0645\u0648\u0636\u0648\u0639 \u0635\u0641\u062d\u0647<\/h3>\n<p>\u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u06a9\u0627\u062a\u0627\u0644\u0648\u06af \u062e\u062f\u0645\u0627\u062a ITIL<\/p>\n<h3>\u06a9\u0627\u0631\u0628\u0631\u062f \u0627\u0635\u0644\u06cc<\/h3>\n<p>\u0637\u0631\u0627\u062d\u06cc \u062e\u062f\u0645\u0627\u062a \u0642\u0627\u0628\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0628\u0627 SLA\u060c \u0641\u0631\u0645\u060c \u0645\u0627\u0644\u06a9 \u0648 \u0645\u0633\u06cc\u0631 \u062a\u0623\u06cc\u06cc\u062f.<\/p>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"v35-content-section alt\">\n<div class=\"container\">\n<div class=\"section-head\"><span class=\"kicker\">\u062c\u0632\u0626\u06cc\u0627\u062a \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc<\/span><\/p>\n<h2>\u0627\u062c\u0632\u0627\u06cc \u0627\u0635\u0644\u06cc \u0648 \u0633\u0646\u0627\u0631\u06cc\u0648\u0647\u0627\u06cc \u0627\u062c\u0631\u0627\u06cc\u06cc<\/h2>\n<p>\u0627\u06cc\u0646 \u0628\u062e\u0634 \u0645\u0648\u0636\u0648\u0639 \u0631\u0627 \u0628\u0647 \u0686\u0646\u062f \u0645\u062d\u0648\u0631 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u062a\u0642\u0633\u06cc\u0645 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0645\u0634\u062e\u0635 \u0634\u0648\u062f \u062f\u0631 \u0632\u0645\u0627\u0646 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0686\u0647 \u0686\u06cc\u0632\u0647\u0627\u06cc\u06cc \u0628\u0627\u06cc\u062f \u0637\u0631\u0627\u062d\u06cc \u06cc\u0627 \u062a\u0646\u0638\u06cc\u0645 \u0634\u0648\u0646\u062f.<\/p>\n<\/div>\n<div class=\"v35-card-grid\">\n<article>\n<h3>\u062a\u0639\u0631\u06cc\u0641 \u062e\u062f\u0645\u062a \u0642\u0627\u0628\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a<\/h3>\n<p>\u062e\u062f\u0645\u0627\u062a \u0628\u0627\u06cc\u062f \u0628\u0627 \u0632\u0628\u0627\u0646 \u06a9\u0627\u0631\u0628\u0631 \u0646\u0648\u0634\u062a\u0647 \u0634\u0648\u0646\u062f\u060c \u0646\u0647 \u0635\u0631\u0641\u0627\u064b \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a \u0641\u0646\u06cc.<\/p>\n<\/article>\n<article>\n<h3>\u0641\u0631\u0645 \u0648 \u0645\u0633\u06cc\u0631 \u062a\u0623\u06cc\u06cc\u062f<\/h3>\n<p>\u0647\u0631 \u062e\u062f\u0645\u062a \u0641\u0631\u0645 \u0645\u062e\u0635\u0648\u0635 \u0648 \u062f\u0631 \u0635\u0648\u0631\u062a \u0646\u06cc\u0627\u0632 \u062a\u0623\u06cc\u06cc\u062f\u06cc\u0647 \u0686\u0646\u062f\u0645\u0631\u062d\u0644\u0647\u200c\u0627\u06cc \u062f\u0627\u0631\u062f.<\/p>\n<\/article>\n<article>\n<h3>SLA \u0648 \u06af\u0632\u0627\u0631\u0634<\/h3>\n<p>\u0628\u0631\u0627\u06cc \u0647\u0631 \u062e\u062f\u0645\u062a \u0628\u0627\u06cc\u062f \u0632\u0645\u0627\u0646 \u067e\u0627\u0633\u062e\u060c \u0632\u0645\u0627\u0646 \u062a\u062d\u0648\u06cc\u0644 \u0648 \u0634\u0627\u062e\u0635 \u06a9\u06cc\u0641\u06cc\u062a \u062a\u0639\u0631\u06cc\u0641 \u0634\u0648\u062f.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section\">\n<div class=\"container v35-rich-two\">\n<div><span class=\"kicker\">\u0633\u0646\u0627\u0631\u06cc\u0648\u0647\u0627\u06cc \u0631\u0627\u06cc\u062c<\/span><\/p>\n<h2>\u0686\u0647 \u0632\u0645\u0627\u0646\u06cc \u0628\u0647 \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u062f\u061f<\/h2>\n<ul class=\"v35-bullet-list\">\n<li>\u0648\u0642\u062a\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u060c \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u062e\u0631\u0648\u062c\u06cc\u200c\u0647\u0627 \u0627\u0632 \u0645\u0633\u06cc\u0631\u0647\u0627\u06cc \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u0628\u0647 \u06cc\u06a9 \u0645\u0633\u06cc\u0631 \u0642\u0627\u0628\u0644 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0645\u0646\u062a\u0642\u0644 \u0634\u0648\u0646\u062f.<\/li>\n<li>\u0648\u0642\u062a\u06cc \u0645\u062f\u06cc\u0631 IT \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f \u0648\u0636\u0639\u06cc\u062a \u062e\u062f\u0645\u062a\u060c \u0647\u0632\u06cc\u0646\u0647\u060c \u062d\u062c\u0645 \u062f\u0631\u062e\u0648\u0627\u0633\u062a\u060c \u06a9\u06cc\u0641\u06cc\u062a \u067e\u0627\u0633\u062e \u0648 \u0646\u0642\u0627\u0637 \u067e\u0631\u062a\u06a9\u0631\u0627\u0631 \u0631\u0627 \u0628\u0627 \u062f\u0627\u062f\u0647 \u0648\u0627\u0642\u0639\u06cc \u0628\u0628\u06cc\u0646\u062f.<\/li>\n<li>\u0648\u0642\u062a\u06cc \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u0628\u0647 \u062c\u0627\u06cc \u067e\u0627\u0633\u062e\u200c\u0647\u0627\u06cc \u0645\u0648\u0631\u062f\u06cc\u060c \u0627\u0632 \u0641\u0631\u0645\u060c SLA\u060c \u067e\u0627\u06cc\u06af\u0627\u0647 \u062f\u0627\u0646\u0634 \u0648 \u0627\u062a\u0648\u0645\u0627\u0633\u06cc\u0648\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u062f.<\/li>\n<li>\u0648\u0642\u062a\u06cc \u0642\u0631\u0627\u0631 \u0627\u0633\u062a \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u062f\u0627\u062e\u0644\u06cc \u06cc\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0628\u06cc\u0631\u0648\u0646\u06cc \u0634\u0641\u0627\u0641\u200c\u062a\u0631\u060c \u0633\u0631\u06cc\u0639\u200c\u062a\u0631 \u0648 \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc\u200c\u062a\u0631 \u0634\u0648\u062f.<\/li>\n<\/ul>\n<\/div>\n<div><span class=\"kicker\">\u0686\u06a9\u200c\u0644\u06cc\u0633\u062a \u0627\u062c\u0631\u0627<\/span><\/p>\n<h2>\u0642\u0628\u0644 \u0627\u0632 \u0627\u062c\u0631\u0627 \u0686\u0647 \u0686\u06cc\u0632\u0647\u0627\u06cc\u06cc \u0622\u0645\u0627\u062f\u0647 \u0634\u0648\u062f\u061f<\/h2>\n<ul class=\"v35-bullet-list blue\">\n<li>\u0646\u0627\u0645 \u062e\u062f\u0645\u062a<\/li>\n<li>\u0645\u0627\u0644\u06a9 \u062e\u062f\u0645\u062a<\/li>\n<li>\u0641\u0631\u0645 \u062f\u0631\u062e\u0648\u0627\u0633\u062a<\/li>\n<li>SLA<\/li>\n<li>\u062a\u0623\u06cc\u06cc\u062f\u06cc\u0647<\/li>\n<li>\u0627\u0642\u0644\u0627\u0645 \u0642\u0627\u0628\u0644 \u062a\u062d\u0648\u06cc\u0644<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section dark\">\n<div class=\"container v35-rich-two\">\n<div><span class=\"kicker light\">\u0631\u0648\u0634 \u0627\u062c\u0631\u0627\u06cc \u0645\u062f\u0627\u0646\u062a<\/span><\/p>\n<h2>\u0627\u0632 \u0645\u0641\u0647\u0648\u0645 \u062a\u0627 \u0628\u0647\u0631\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc \u0648\u0627\u0642\u0639\u06cc<\/h2>\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u062f\u0644\u060c \u0635\u0641\u062d\u0647 \u0641\u0642\u0637 \u06cc\u06a9 \u0645\u062a\u0646 \u0622\u0645\u0648\u0632\u0634\u06cc \u0646\u06cc\u0633\u062a\u061b \u0628\u0647 \u0645\u0633\u06cc\u0631 \u0627\u062c\u0631\u0627 \u062f\u0631 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0633\u06a9 \u067e\u0644\u0627\u0633 \u0641\u0627\u0631\u0633\u06cc \u0648\u0635\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0628\u0631\u0627\u06cc \u0631\u0627\u0647\u0628\u0631\u0627\u0646\u060c \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u0648 \u0645\u062f\u06cc\u0631\u0627\u0646 \u062e\u0631\u0648\u062c\u06cc \u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<\/div>\n<div>\n<ul class=\"v35-bullet-list dark-list\">\n<li>\u062c\u0644\u0633\u0647 \u0634\u0646\u0627\u062e\u062a: \u0628\u0631\u0631\u0633\u06cc \u0648\u0636\u0639\u06cc\u062a \u0641\u0639\u0644\u06cc\u060c \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0648\u062c\u0648\u062f\u060c \u06a9\u0627\u0646\u0627\u0644\u200c\u0647\u0627\u06cc \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0648 \u0627\u0646\u062a\u0638\u0627\u0631\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc.<\/li>\n<li>\u0637\u0631\u0627\u062d\u06cc \u0627\u062c\u0631\u0627\u06cc\u06cc: \u062a\u0628\u062f\u06cc\u0644 \u0645\u0648\u0636\u0648\u0639 \u0628\u0647 \u0641\u0631\u0645\u060c \u0646\u0642\u0634\u060c SLA\u060c \u06af\u0631\u062f\u0634\u06a9\u0627\u0631\u060c \u06af\u0632\u0627\u0631\u0634\u060c \u062f\u0633\u062a\u0631\u0633\u06cc \u0648 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0645\u0648\u0631\u062f \u0646\u06cc\u0627\u0632.<\/li>\n<li>\u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u062f\u0631 \u0633\u0631\u0648\u06cc\u0633 \u062f\u0633\u06a9 \u067e\u0644\u0627\u0633 \u0641\u0627\u0631\u0633\u06cc: \u062a\u0646\u0638\u06cc\u0645 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637\u060c \u0633\u0627\u062e\u062a \u0627\u0644\u06af\u0648\u200c\u0647\u0627\u060c \u0642\u0648\u0627\u0646\u06cc\u0646\u060c \u0627\u0639\u0644\u0627\u0646\u200c\u0647\u0627 \u0648 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627.<\/li>\n<li>\u0622\u0645\u0648\u0632\u0634 \u0648 \u062a\u062d\u0648\u06cc\u0644: \u0622\u0645\u0648\u0632\u0634 \u0631\u0627\u0647\u0628\u0631\u0627\u0646 \u0648 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u06a9\u0644\u06cc\u062f\u06cc\u060c \u0645\u0633\u062a\u0646\u062f\u0633\u0627\u0632\u06cc \u0633\u0646\u0627\u0631\u06cc\u0648\u0647\u0627 \u0648 \u0622\u0645\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0628\u0647\u0631\u0647\u200c\u0628\u0631\u062f\u0627\u0631\u06cc.<\/li>\n<li>\u0628\u0627\u0632\u0628\u06cc\u0646\u06cc \u067e\u0633 \u0627\u0632 \u0627\u062c\u0631\u0627: \u062a\u062d\u0644\u06cc\u0644 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u0648 \u0627\u0635\u0644\u0627\u062d \u0641\u0631\u0627\u06cc\u0646\u062f \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u067e\u0630\u06cc\u0631\u0634 \u0648 \u06a9\u0627\u0647\u0634 \u06a9\u0627\u0631\u0647\u0627\u06cc \u062f\u0633\u062a\u06cc.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section\">\n<div class=\"container v35-rich-two\">\n<div><span class=\"kicker\">\u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0633\u0646\u062c\u0634<\/span><\/p>\n<h2>\u0686\u0637\u0648\u0631 \u0646\u062a\u06cc\u062c\u0647 \u0631\u0627 \u0628\u0633\u0646\u062c\u06cc\u0645\u061f<\/h2>\n<ul class=\"v35-bullet-list blue\">\n<li>\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0628\u0647 \u0627\u0632\u0627\u06cc \u062e\u062f\u0645\u062a<\/li>\n<li>\u0632\u0645\u0627\u0646 \u062a\u062d\u0648\u06cc\u0644 \u062e\u062f\u0645\u062a<\/li>\n<li>\u062f\u0631\u0635\u062f \u062a\u0623\u06cc\u06cc\u062f \u06cc\u0627 \u0631\u062f<\/li>\n<li>\u062f\u0631\u062e\u0648\u0627\u0633\u062a\u200c\u0647\u0627\u06cc \u0646\u0627\u0642\u0635<\/li>\n<li>\u0631\u0636\u0627\u06cc\u062a \u0627\u0632 \u062e\u062f\u0645\u062a<\/li>\n<\/ul>\n<\/div>\n<div><span class=\"kicker\">\u0627\u0634\u062a\u0628\u0627\u0647\u0627\u062a \u0631\u0627\u06cc\u062c<\/span><\/p>\n<h2>\u0686\u0647 \u0686\u06cc\u0632\u0647\u0627\u06cc\u06cc \u067e\u0631\u0648\u0698\u0647 \u0631\u0627 \u0636\u0639\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/h2>\n<ul class=\"v35-bullet-list danger\">\n<li>\u0634\u0631\u0648\u0639 \u0627\u0632 \u062a\u0646\u0638\u06cc\u0645\u0627\u062a \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0628\u062f\u0648\u0646 \u062a\u0648\u0627\u0641\u0642 \u0631\u0648\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f \u0648 \u0645\u0627\u0644\u06a9\u06cc\u062a.<\/li>\n<li>\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0635\u0637\u0644\u0627\u062d\u0627\u062a \u0641\u0646\u06cc \u062f\u0631 \u067e\u0648\u0631\u062a\u0627\u0644 \u06a9\u0627\u0631\u0628\u0631 \u0628\u0647 \u062c\u0627\u06cc \u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647 \u0648 \u0642\u0627\u0628\u0644 \u0641\u0647\u0645.<\/li>\n<li>\u0646\u062f\u0627\u0634\u062a\u0646 KPI \u0631\u0648\u0634\u0646 \u0648 \u062f\u0631 \u0646\u062a\u06cc\u062c\u0647 \u0646\u0627\u062a\u0648\u0627\u0646\u06cc \u062f\u0631 \u0627\u062b\u0628\u0627\u062a \u0627\u0631\u0632\u0634 \u0627\u062c\u0631\u0627.<\/li>\n<li>\u0628\u06cc\u200c\u062a\u0648\u062c\u0647\u06cc \u0628\u0647 \u0622\u0645\u0648\u0632\u0634 \u0648 \u067e\u0630\u06cc\u0631\u0634 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u067e\u0633 \u0627\u0632 \u0631\u0627\u0647\u200c\u0627\u0646\u062f\u0627\u0632\u06cc.<\/li>\n<li>\u0633\u0627\u062e\u062a \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627\u06cc \u0632\u06cc\u0627\u062f \u0627\u0645\u0627 \u0628\u062f\u0648\u0646 \u062a\u0635\u0645\u06cc\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0645\u0634\u062e\u0635.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section alt\">\n<div class=\"container v35-rich-two\">\n<div><span class=\"kicker\">\u062e\u0631\u0648\u062c\u06cc \u0642\u0627\u0628\u0644 \u062a\u062d\u0648\u06cc\u0644<\/span><\/p>\n<h2>\u0645\u062f\u0627\u0646\u062a \u0686\u0647 \u0686\u06cc\u0632\u06cc \u062a\u062d\u0648\u06cc\u0644 \u0645\u06cc\u200c\u062f\u0647\u062f\u061f<\/h2>\n<p>\u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0645\u0648\u0636\u0648\u0639 \u0628\u0647 \u0646\u062a\u06cc\u062c\u0647 \u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f: \u062a\u0646\u0638\u06cc\u0645\u0627\u062a\u060c \u0645\u0633\u062a\u0646\u062f\u0627\u062a\u060c \u06af\u0632\u0627\u0631\u0634 \u0648 \u0622\u0645\u0648\u0632\u0634.<\/p>\n<\/div>\n<div>\n<ul class=\"v35-bullet-list deliver\">\n<li>\u062f\u0631\u062e\u062a \u062e\u062f\u0645\u0627\u062a<\/li>\n<li>\u0641\u0631\u0645\u200c\u0647\u0627\u06cc \u0633\u0631\u0648\u06cc\u0633 \u06a9\u0627\u062a\u0627\u0644\u0648\u06af<\/li>\n<li>\u0645\u0633\u06cc\u0631\u0647\u0627\u06cc \u062a\u0623\u06cc\u06cc\u062f<\/li>\n<li>\u06af\u0632\u0627\u0631\u0634 \u0645\u0635\u0631\u0641 \u062e\u062f\u0645\u0627\u062a<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"v35-content-section\">\n<div class=\"container\">\n<div class=\"section-head center\"><span class=\"kicker\">\u0627\u062f\u0627\u0645\u0647 \u0645\u0633\u06cc\u0631<\/span><\/p>\n<h2>\u0645\u0637\u0627\u0644\u0628 \u0645\u0631\u062a\u0628\u0637<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u062a\u06a9\u0645\u06cc\u0644 \u0645\u0633\u06cc\u0631\u060c \u0627\u06cc\u0646 \u0628\u062e\u0634\u200c\u0647\u0627 \u0631\u0627 \u0647\u0645 \u0628\u0628\u06cc\u0646\u06cc\u062f.<\/p>\n<\/div>\n<div class=\"v34-related-links\"><a href=\"https:\/\/servicedesk.medanet.ir\/features\/\">\u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627 \u0648 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627<\/a><a href=\"https:\/\/servicedesk.medanet.ir\/library\/\">\u06a9\u062a\u0627\u0628\u062e\u0627\u0646\u0647<\/a><a href=\"https:\/\/servicedesk.medanet.ir\/allinone\/\">\u0645\u0639\u0631\u0641\u06cc \u0633\u0631\u0648\u06cc\u0633 \u062f\u0633\u06a9 \u067e\u0644\u0627\u0633<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u0637\u0631\u0627\u062d\u06cc \u062e\u062f\u0645\u0627\u062a \u0642\u0627\u0628\u0644 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0628\u0627 SLA\u060c \u0641\u0631\u0645\u060c \u0645\u0627\u0644\u06a9 \u0648 \u0645\u0633\u06cc\u0631 \u062a\u0623\u06cc\u06cc\u062f.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/pages\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/pages\/331\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/itil\/wp-json\/wp\/v2\/media?parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}