{"id":16,"date":"2026-09-15T05:00:15","date_gmt":"2026-09-15T05:00:15","guid":{"rendered":"https:\/\/medanet.ir\/cobit\/%d9%85%d8%af%d9%84-%d8%b9%d9%85%d9%84%db%8c%d8%a7%d8%aa%db%8c-%d9%81%d9%86%d8%a7%d9%88%d8%b1%db%8c-%d8%a7%d8%b7%d9%84%d8%a7%d8%b9%d8%a7%d8%aa-%da%86%db%8c%d8%b3%d8%aa%d8%9f-%d8%a7%d8%b2-strategy\/"},"modified":"2026-09-15T05:00:15","modified_gmt":"2026-09-15T05:00:15","slug":"%d9%85%d8%af%d9%84-%d8%b9%d9%85%d9%84%db%8c%d8%a7%d8%aa%db%8c-%d9%81%d9%86%d8%a7%d9%88%d8%b1%db%8c-%d8%a7%d8%b7%d9%84%d8%a7%d8%b9%d8%a7%d8%aa-%da%86%db%8c%d8%b3%d8%aa%d8%9f-%d8%a7%d8%b2-strategy","status":"publish","type":"post","link":"https:\/\/medanet.ir\/cobit\/%d9%85%d8%af%d9%84-%d8%b9%d9%85%d9%84%db%8c%d8%a7%d8%aa%db%8c-%d9%81%d9%86%d8%a7%d9%88%d8%b1%db%8c-%d8%a7%d8%b7%d9%84%d8%a7%d8%b9%d8%a7%d8%aa-%da%86%db%8c%d8%b3%d8%aa%d8%9f-%d8%a7%d8%b2-strategy\/","title":{"rendered":"\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0686\u06cc\u0633\u062a\u061f \u0627\u0632 Strategy \u062a\u0627 ITIL 5 \u0648 COBIT"},"content":{"rendered":"<h1>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0686\u06cc\u0633\u062a\u061f \u0627\u0632 Strategy \u062a\u0627 ITIL 5 \u0648 COBIT<\/h1>\n<p>\u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u062f\u0627\u0631\u0646\u062f\u060c \u0627\u0628\u0632\u0627\u0631 \u0647\u0645 \u062f\u0627\u0631\u0646\u062f\u060c \u062d\u062a\u06cc \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc ITIL \u0631\u0627 \u0647\u0645 \u062a\u0627 \u062d\u062f\u06cc \u067e\u06cc\u0627\u062f\u0647 \u06a9\u0631\u062f\u0647\u200c\u0627\u0646\u062f\u061b \u0627\u0645\u0627 \u0648\u0642\u062a\u06cc \u06cc\u06a9 \u0633\u0631\u0648\u06cc\u0633 \u062d\u06cc\u0627\u062a\u06cc \u062f\u0686\u0627\u0631 \u0627\u062e\u062a\u0644\u0627\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0647\u0646\u0648\u0632 \u0645\u0639\u0644\u0648\u0645 \u0646\u06cc\u0633\u062a \u0686\u0647 \u06a9\u0633\u06cc \u0635\u0627\u062d\u0628 \u062a\u0635\u0645\u06cc\u0645 \u0627\u0633\u062a\u060c \u0686\u0647 \u062a\u06cc\u0645\u06cc \u0628\u0627\u06cc\u062f \u0627\u0642\u062f\u0627\u0645 \u06a9\u0646\u062f\u060c \u06a9\u062f\u0627\u0645 \u0634\u0627\u062e\u0635 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0633\u062a \u0648 \u0686\u0631\u0627 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0627 \u0648\u062c\u0648\u062f \u0647\u0632\u06cc\u0646\u0647 \u0628\u0627\u0644\u0627\u060c \u0627\u0631\u0632\u0634 \u0642\u0627\u0628\u0644\u200c\u062f\u06cc\u062f\u0646 \u0627\u06cc\u062c\u0627\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u0627\u06cc\u0646\u062c\u0627 \u0645\u0633\u0626\u0644\u0647 \u06a9\u0645\u0628\u0648\u062f \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0646\u06cc\u0633\u062a\u061b \u0645\u0633\u0626\u0644\u0647 \u0646\u0628\u0648\u062f \u06cc\u06a9 <strong>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/strong> \u0631\u0648\u0634\u0646 \u0627\u0633\u062a.<\/p>\n<p>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc IT \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u062f \u0641\u0646\u0627\u0648\u0631\u06cc \u062f\u0631 \u0639\u0645\u0644 \u0686\u06af\u0648\u0646\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f: \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u06a9\u062c\u0627 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0646\u0642\u0634\u200c\u0647\u0627 \u0686\u06af\u0648\u0646\u0647 \u062a\u0642\u0633\u06cc\u0645 \u0634\u062f\u0647\u200c\u0627\u0646\u062f\u060c \u0628\u0648\u062f\u062c\u0647 \u0648 \u0638\u0631\u0641\u06cc\u062a \u0686\u06af\u0648\u0646\u0647 \u062a\u062e\u0635\u06cc\u0635 \u0645\u06cc\u200c\u06cc\u0627\u0628\u062f\u060c \u0633\u0631\u0648\u06cc\u0633 \u0648 \u0645\u062d\u0635\u0648\u0644 \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u0686\u06af\u0648\u0646\u0647 \u0637\u0631\u0627\u062d\u06cc \u0648 \u062a\u062d\u0648\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0627\u0645\u0646\u06cc\u062a \u062f\u0631 \u06a9\u062f\u0627\u0645 \u0646\u0642\u0637\u0647 \u0648\u0627\u0631\u062f \u06a9\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u0628\u0627 \u0686\u0647 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc\u06cc \u0633\u0646\u062c\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0628\u0647 \u0632\u0628\u0627\u0646 \u0633\u0627\u062f\u0647\u060c Strategy \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f \u00ab\u06a9\u062c\u0627 \u0645\u06cc\u200c\u0631\u0648\u06cc\u0645\u00bb \u0648 Operating Model \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f \u00ab\u0647\u0631 \u0631\u0648\u0632 \u0686\u06af\u0648\u0646\u0647 \u062d\u0631\u06a9\u062a \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u00bb.<\/p>\n<h2>\u0686\u0631\u0627 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0628\u0647 Operating Model \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u0646\u062f\u061f<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u0645\u062f\u06cc\u0631\u0639\u0627\u0645\u0644 \u0627\u0632 CIO \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u0638\u0631\u0641 \u0634\u0634 \u0645\u0627\u0647 \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u062f\u0631 \u062e\u062f\u0645\u0627\u062a \u062f\u0627\u062e\u0644\u06cc \u0628\u0647\u062a\u0631 \u0634\u0648\u062f. \u062a\u06cc\u0645 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0627\u0646\u06cc\u062a\u0648\u0631\u06cc\u0646\u06af \u062c\u062f\u06cc\u062f \u0645\u06cc\u200c\u062f\u0647\u062f\u060c Service Desk \u0631\u0648\u06cc SLA \u062a\u0645\u0631\u06a9\u0632 \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0627\u0645\u0646\u06cc\u062a \u0686\u0646\u062f \u06a9\u0646\u062a\u0631\u0644 \u062a\u0627\u0632\u0647 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f \u0648 \u062a\u06cc\u0645 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 Portal \u062c\u062f\u06cc\u062f\u06cc \u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u06cc\u200c\u062f\u0647\u062f. \u0647\u0645\u0647 \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u062f\u0631\u0633\u062a \u0628\u0627\u0634\u0646\u062f\u061b \u0627\u0645\u0627 \u0627\u06af\u0631 \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u0634\u062a\u0631\u06a9\u06cc \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u0647\u0631 \u062a\u06cc\u0645 \u0645\u0633\u0626\u0644\u0647 \u0631\u0627 \u0627\u0632 \u0632\u0627\u0648\u06cc\u0647 \u062e\u0648\u062f\u0634 \u062d\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<p>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0627\u06cc\u0646 \u067e\u0631\u0627\u06a9\u0646\u062f\u06af\u06cc \u0631\u0627 \u062c\u0645\u0639 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0628\u0647 \u062c\u0627\u06cc \u0627\u06cc\u0646\u200c\u06a9\u0647 \u0647\u0631 \u0648\u0627\u062d\u062f KPI \u0645\u0633\u062a\u0642\u0644 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f\u060c \u06cc\u06a9 Outcome \u0645\u0634\u062a\u0631\u06a9 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0645\u062b\u0644\u0627\u064b \u00ab\u06a9\u0627\u0647\u0634 \u0632\u0645\u0627\u0646 \u0627\u0632 \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062a\u0627 \u062f\u0631\u06cc\u0627\u0641\u062a \u062e\u062f\u0645\u062a\u00bb. \u0628\u0639\u062f \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u062f\u0627\u0645 Value Stream\u060c \u06a9\u062f\u0627\u0645 Service Owner\u060c \u06a9\u062f\u0627\u0645 Platform \u0648 \u06a9\u062f\u0627\u0645 Practice \u0628\u0627\u06cc\u062f \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 Outcome \u06a9\u0627\u0631 \u06a9\u0646\u0646\u062f.<\/p>\n<h2>ITIL 5 \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0628\u0647 \u0627\u06cc\u0646 \u0628\u062d\u062b \u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a\u061f<\/h2>\n<p>\u0646\u0633\u062e\u0647 \u062c\u062f\u06cc\u062f ITIL \u062f\u0631 \u06f2\u06f0\u06f2\u06f6 \u062f\u0627\u0645\u0646\u0647 \u062e\u0648\u062f \u0631\u0627 \u0627\u0632 Service Management \u0633\u0646\u062a\u06cc \u0628\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0648 \u062e\u062f\u0645\u0627\u062a \u062f\u06cc\u062c\u06cc\u062a\u0627\u0644 \u062a\u0648\u0633\u0639\u0647 \u062f\u0627\u062f\u0647 \u0627\u0633\u062a. \u062f\u0631 \u0645\u0646\u0627\u0628\u0639 \u0631\u0633\u0645\u06cc PeopleCert\u060c \u062a\u0623\u06a9\u06cc\u062f \u0632\u06cc\u0627\u062f\u06cc \u0628\u0631 Value Stream\u060c Experience\u060c Product and Service Lifecycle \u0648 \u0647\u0645\u06a9\u0627\u0631\u06cc \u0645\u06cc\u0627\u0646 \u062a\u06cc\u0645\u200c\u0647\u0627 \u062f\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06cc\u0646 \u062c\u0647\u062a\u200c\u06af\u06cc\u0631\u06cc \u0645\u0647\u0645 \u0627\u0633\u062a \u0686\u0648\u0646 \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0645\u062f\u0631\u0646 \u062f\u06cc\u06af\u0631 \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062a\u06cc\u0645 \u062a\u0648\u0633\u0639\u0647\u060c \u0639\u0645\u0644\u06cc\u0627\u062a\u060c Service Desk\u060c \u0627\u0645\u0646\u06cc\u062a \u0648 \u0645\u062d\u0635\u0648\u0644 \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062c\u0632\u0627\u06cc\u0631 \u062c\u062f\u0627 \u0637\u0631\u0627\u062d\u06cc \u06a9\u0646\u062f.<\/p>\n<p>\u062f\u0631 ITIL Version 5 \u0686\u0631\u062e\u0647\u200c\u0627\u06cc \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc Discover\u060c Design\u060c Acquire\u060c Build\u060c Transition\u060c Operate\u060c Deliver \u0648 Support \u0645\u0637\u0631\u062d \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06cc\u0646 \u0646\u06af\u0627\u0647 \u0628\u0631\u0627\u06cc Operating Model \u0628\u0633\u06cc\u0627\u0631 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u0627\u0633\u062a\u061b \u0686\u0648\u0646 \u0628\u0647 \u062c\u0627\u06cc \u062a\u0645\u0631\u06a9\u0632 \u0635\u0631\u0641 \u0628\u0631 Process\u060c \u0633\u0624\u0627\u0644 \u0627\u0635\u0644\u06cc \u0627\u06cc\u0646 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0627\u0631\u0632\u0634 \u0627\u0632 \u0627\u06cc\u062f\u0647 \u062a\u0627 \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631 \u0686\u06af\u0648\u0646\u0647 \u062c\u0631\u06cc\u0627\u0646 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u062f\u0631 \u0647\u0631 \u0645\u0631\u062d\u0644\u0647 \u0686\u0647 \u0646\u0642\u0634\u060c \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0648 \u062a\u0635\u0645\u06cc\u0645\u06cc \u0644\u0627\u0632\u0645 \u0627\u0633\u062a.<\/p>\n<h2>COBIT \u06a9\u062c\u0627\u06cc \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0642\u0631\u0627\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f\u061f<\/h2>\n<p>ITIL \u0628\u0631\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u062d\u0635\u0648\u0644 \u0648 \u062e\u062f\u0645\u062a \u0632\u0628\u0627\u0646 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f\u06cc \u0645\u06cc\u200c\u062f\u0647\u062f\u060c \u0627\u0645\u0627 \u0633\u0627\u0632\u0645\u0627\u0646 \u0647\u0645\u0686\u0646\u0627\u0646 \u0628\u0647 Governance \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f. COBIT \u0627\u06cc\u0646 \u0628\u062e\u0634 \u0631\u0627 \u06a9\u0627\u0645\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u062f\u0631 COBIT\u060c Governance \u0648 Management \u0627\u0632 \u0647\u0645 \u062a\u0641\u06a9\u06cc\u06a9 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f: Governance \u062c\u0647\u062a\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0648 \u0646\u0638\u0627\u0631\u062a \u0631\u0627 \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b Management \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc\u060c \u0633\u0627\u062e\u062a\u060c \u0627\u062c\u0631\u0627 \u0648 \u067e\u0627\u06cc\u0634 \u0631\u0627 \u067e\u06cc\u0634 \u0645\u06cc\u200c\u0628\u0631\u062f.<\/p>\n<p>\u067e\u0646\u062c \u062f\u0627\u0645\u0646\u0647 COBIT \u06cc\u0639\u0646\u06cc EDM\u060c APO\u060c BAI\u060c DSS \u0648 MEA \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f Operating Model \u0641\u0642\u0637 \u0628\u0647 Service Desk \u0648 \u0639\u0645\u0644\u06cc\u0627\u062a \u0631\u0648\u0632\u0627\u0646\u0647 \u0645\u062d\u062f\u0648\u062f \u0646\u0634\u0648\u062f. \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627\u06cc \u0633\u0631\u0645\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc\u060c \u0645\u0639\u0645\u0627\u0631\u06cc\u060c \u062a\u0623\u0645\u06cc\u0646\u200c\u06a9\u0646\u0646\u062f\u0647\u060c \u0627\u0645\u0646\u06cc\u062a\u060c \u0631\u06cc\u0633\u06a9\u060c \u062a\u063a\u06cc\u06cc\u0631 \u0648 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0628\u0627\u06cc\u062f \u062f\u0627\u062e\u0644 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0648\u0627\u062d\u062f \u062f\u06cc\u062f\u0647 \u0634\u0648\u0646\u062f.<\/p>\n<h2>\u0647\u0641\u062a \u062a\u0635\u0645\u06cc\u0645 \u0627\u0635\u0644\u06cc \u062f\u0631 \u0637\u0631\u0627\u062d\u06cc \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc IT<\/h2>\n<h3>\u06f1. \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0686\u0647 \u0646\u0642\u0634\u06cc \u062f\u0627\u0631\u062f\u061f<\/h3>\n<p>\u062f\u0631 \u0628\u0639\u0636\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 IT \u0646\u0642\u0634 Support \u062f\u0627\u0631\u062f\u061b \u062f\u0631 \u0628\u0639\u0636\u06cc \u062f\u06cc\u06af\u0631 \u0645\u0633\u062a\u0642\u06cc\u0645\u0627\u064b \u0645\u062d\u0635\u0648\u0644 \u0648 \u062f\u0631\u0622\u0645\u062f \u0645\u06cc\u200c\u0633\u0627\u0632\u062f. Operating Model \u0627\u06cc\u0646 \u062a\u0641\u0627\u0648\u062a \u0631\u0627 \u0628\u0627\u06cc\u062f \u0645\u0646\u0639\u06a9\u0633 \u06a9\u0646\u062f. \u0627\u06af\u0631 \u0641\u0646\u0627\u0648\u0631\u06cc \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062d\u06cc\u0627\u062a\u06cc \u0627\u0633\u062a\u060c Governance\u060c Product Management\u060c Architecture \u0648 Reliability \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0646\u0642\u0634 \u0641\u0631\u0639\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f.<\/p>\n<h3>\u06f2. \u0648\u0627\u062d\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a \u0686\u06cc\u0633\u062a: \u067e\u0631\u0648\u0698\u0647\u060c \u0633\u0631\u0648\u06cc\u0633 \u06cc\u0627 \u0645\u062d\u0635\u0648\u0644\u061f<\/h3>\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u062e\u0637\u0627\u0647\u0627\u06cc \u0631\u0627\u06cc\u062c \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u0647\u0645\u0647 \u0686\u06cc\u0632 \u0628\u0647 \u0634\u06a9\u0644 \u067e\u0631\u0648\u0698\u0647 \u062f\u06cc\u062f\u0647 \u0634\u0648\u062f. \u067e\u0631\u0648\u0698\u0647 \u062a\u0645\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0627\u0645\u0627 \u0633\u0631\u0648\u06cc\u0633 \u0628\u0627\u0642\u06cc \u0645\u06cc\u200c\u0645\u0627\u0646\u062f. \u0628\u0631\u0627\u06cc \u0633\u0627\u0645\u0627\u0646\u0647\u200c\u0647\u0627\u06cc \u062d\u06cc\u0627\u062a\u06cc \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0645\u0627\u0644\u06a9\u06cc\u062a \u067e\u0633 \u0627\u0632 Go-Live \u0631\u0648\u0634\u0646 \u0628\u0627\u0634\u062f: Service Owner \u06cc\u0627 Product Owner \u0686\u0647 \u06a9\u0633\u06cc \u0627\u0633\u062a\u061f \u0628\u0648\u062f\u062c\u0647 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u0627\u0632 \u06a9\u062c\u0627 \u0645\u06cc\u200c\u0622\u06cc\u062f\u061f Technical Debt \u0686\u06af\u0648\u0646\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/p>\n<h3>\u06f3. \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u06a9\u062c\u0627 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u061f<\/h3>\n<p>\u0647\u0645\u0647 \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u0646\u0628\u0627\u06cc\u062f \u0628\u0647 \u06a9\u0645\u06cc\u062a\u0647 \u0628\u0631\u0633\u0646\u062f \u0648 \u0647\u0645\u0647 \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u0647\u0645 \u0646\u0628\u0627\u06cc\u062f \u062f\u0631 \u0627\u062e\u062a\u06cc\u0627\u0631 \u06cc\u06a9 \u062a\u06cc\u0645 \u0628\u0627\u0634\u062f. Change \u06a9\u0645\u200c\u0631\u06cc\u0633\u06a9\u060c \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0645\u0639\u0645\u0627\u0631\u06cc\u060c \u067e\u0630\u06cc\u0631\u0634 \u0631\u06cc\u0633\u06a9\u060c \u062e\u0631\u06cc\u062f \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0648 Incident \u0628\u062d\u0631\u0627\u0646\u06cc \u0633\u0637\u0648\u062d \u0627\u062e\u062a\u06cc\u0627\u0631 \u0645\u062a\u0641\u0627\u0648\u062a\u06cc \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u0646\u062f. RACI \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a\u061b \u0628\u0627\u06cc\u062f Decision Rights \u0631\u0648\u0634\u0646 \u0628\u0627\u0634\u062f.<\/p>\n<h3>\u06f4. Value Stream\u0647\u0627 \u0686\u06af\u0648\u0646\u0647 \u0637\u0631\u0627\u062d\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u061f<\/h3>\n<p>\u0628\u0647 \u062c\u0627\u06cc \u0633\u0627\u062e\u062a\u0646 \u062f\u0647\u200c\u0647\u0627 Process \u0645\u062c\u0632\u0627\u060c \u0645\u0633\u06cc\u0631\u0647\u0627\u06cc \u0648\u0627\u0642\u0639\u06cc \u0627\u0631\u0632\u0634 \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u062f. \u0646\u0645\u0648\u0646\u0647\u200c\u0647\u0627: Joiner \u062a\u0627 \u0622\u0645\u0627\u062f\u0647\u200c\u0628\u0647\u200c\u06a9\u0627\u0631\u0634\u062f\u0646 \u06a9\u0627\u0631\u0645\u0646\u062f\u060c Incident \u062a\u0627 \u0628\u0627\u0632\u06cc\u0627\u0628\u06cc \u0633\u0631\u0648\u06cc\u0633\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062a\u0627 \u062a\u062d\u0648\u06cc\u0644\u060c Vulnerability \u062a\u0627 Remediation\u060c \u0627\u06cc\u062f\u0647 \u062a\u0627 Release. \u0647\u0631 Value Stream \u0628\u0627\u06cc\u062f Owner\u060c \u0648\u0631\u0648\u062f\u06cc\u060c \u062e\u0631\u0648\u062c\u06cc\u060c KPI \u0648 \u0648\u0627\u0628\u0633\u062a\u06af\u06cc\u200c\u0647\u0627\u06cc\u0634 \u0631\u0627 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<h3>\u06f5. \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0645\u062a\u0645\u0631\u06a9\u0632 \u0648 \u0686\u0647 \u0686\u06cc\u0632\u06cc \u062a\u0648\u0632\u06cc\u0639\u200c\u0634\u062f\u0647 \u0627\u0633\u062a\u061f<\/h3>\n<p>\u0645\u0639\u0645\u0627\u0631\u06cc\u060c \u0627\u0645\u0646\u06cc\u062a \u067e\u0627\u06cc\u0647\u060c Identity\u060c Service Management Platform \u0648 Vendor Governance \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0627\u0632 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0645\u0634\u062a\u0631\u06a9 \u0633\u0648\u062f \u0645\u06cc\u200c\u0628\u0631\u0646\u062f. \u062f\u0631 \u0645\u0642\u0627\u0628\u0644\u060c \u0628\u0639\u0636\u06cc \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627\u06cc \u0645\u062d\u0635\u0648\u0644 \u0648 \u0641\u0631\u0627\u06cc\u0646\u062f \u0628\u0627\u06cc\u062f \u0646\u0632\u062f\u06cc\u06a9 \u0628\u0647 \u0648\u0627\u062d\u062f \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0628\u0627\u0642\u06cc \u0628\u0645\u0627\u0646\u0646\u062f. \u0647\u062f\u0641\u060c \u062a\u0645\u0631\u06a9\u0632 \u062d\u062f\u0627\u06a9\u062b\u0631\u06cc \u0646\u06cc\u0633\u062a\u061b \u0647\u062f\u0641 \u062c\u0644\u0648\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062f\u0648\u0628\u0627\u0631\u0647\u200c\u06a9\u0627\u0631\u06cc \u0648 \u062a\u0639\u0627\u0631\u0636 \u0627\u0633\u062a.<\/p>\n<h3>\u06f6. \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0686\u0647 \u0646\u0642\u0634\u06cc \u062f\u0627\u0631\u0646\u062f\u061f<\/h3>\n<p>Operating Model \u0646\u0628\u0627\u06cc\u062f \u0628\u0627 \u0646\u0627\u0645 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0634\u0631\u0648\u0639 \u0634\u0648\u062f\u060c \u0627\u0645\u0627 \u0628\u062f\u0648\u0646 Platform \u0647\u0645 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0646\u0645\u06cc\u200c\u0634\u0648\u062f. <a href=\"https:\/\/medanet.ir\/13732\/\">ServiceDesk Plus<\/a> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0644\u0627\u06cc\u0647 ITSM\/ESM \u0631\u0627 \u067e\u0648\u0634\u0634 \u062f\u0647\u062f\u060c <a href=\"https:\/\/medanet.ir\/network-monitoring-noc\/\">OpManager \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc ITOM<\/a> \u0628\u0631\u0627\u06cc \u0645\u0634\u0627\u0647\u062f\u0647\u200c\u067e\u0630\u06cc\u0631\u06cc \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0628\u0647 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u0646\u062f\u060c <a href=\"https:\/\/medanet.ir\/it-asset-management-services\/\">AssetExplorer \u0648 Endpoint Central<\/a> \u0644\u0627\u06cc\u0647 \u062f\u0627\u0631\u0627\u06cc\u06cc \u0648 Endpoint \u0631\u0627 \u062a\u06a9\u0645\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0648 \u062f\u0631 \u0627\u0645\u0646\u06cc\u062a\u060c \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u0627\u0646\u0646\u062f Log360\u060c PAM360 \u0648 ADAudit Plus \u0634\u0648\u0627\u0647\u062f \u0648 \u06a9\u0646\u062a\u0631\u0644\u200c\u0647\u0627\u06cc \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0631\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n<h3>\u06f7. \u0645\u0648\u0641\u0642\u06cc\u062a \u0628\u0627 \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0633\u0646\u062c\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h3>\n<p>\u062a\u0639\u062f\u0627\u062f Ticket \u0628\u0633\u062a\u0647\u200c\u0634\u062f\u0647\u060c Uptime \u06cc\u0627 \u062a\u0639\u062f\u0627\u062f Project \u062a\u062d\u0648\u06cc\u0644\u200c\u0634\u062f\u0647 \u0628\u0647 \u062a\u0646\u0647\u0627\u06cc\u06cc \u0627\u0631\u0632\u0634 \u0631\u0627 \u0646\u0634\u0627\u0646 \u0646\u0645\u06cc\u200c\u062f\u0647\u062f. \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0627\u06cc\u062f \u062a\u0631\u06a9\u06cc\u0628\u06cc \u0627\u0632 Outcome\u060c Flow\u060c Experience\u060c Risk \u0648 Cost \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644 \u062f\u0631 Service Desk \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 SLA \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 Reopen Rate\u060c Self-Service Adoption \u0648 CSAT \u0631\u0627 \u062f\u06cc\u062f\u061b \u062f\u0631 Portfolio \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 On-Time Delivery \u0628\u0627\u06cc\u062f Benefit Realization \u0648 Cost of Delay \u0631\u0627 \u0647\u0645 \u0633\u0646\u062c\u06cc\u062f.<\/p>\n<h2>\u06cc\u06a9 \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0648\u0627\u0642\u0639\u06cc: \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0628\u0627 \u062f\u0647 \u0627\u0628\u0632\u0627\u0631 \u0648 \u0635\u0641\u0631 \u0645\u0627\u0644\u06a9\u06cc\u062a<\/h2>\n<p>\u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0631\u0627 \u062a\u0635\u0648\u0631 \u06a9\u0646\u06cc\u062f \u06a9\u0647 Service Desk\u060c Monitoring\u060c SIEM\u060c Endpoint Management\u060c CMDB \u0648 Project Management \u062f\u0627\u0631\u062f. \u0647\u0631 \u062a\u06cc\u0645 Dashboard \u062e\u0648\u062f\u0634 \u0631\u0627 \u062f\u0627\u0631\u062f \u0648 \u0647\u0631 Vendor \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u062e\u0648\u062f\u0634 \u0631\u0627. \u0647\u0646\u06af\u0627\u0645 \u0627\u062e\u062a\u0644\u0627\u0644 \u0633\u0627\u0645\u0627\u0646\u0647 \u0641\u0631\u0648\u0634\u060c NOC \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f \u0634\u0628\u06a9\u0647 \u0633\u0627\u0644\u0645 \u0627\u0633\u062a\u060c \u062a\u06cc\u0645 \u0633\u0631\u0648\u0631 \u0645\u06cc\u200c\u06af\u0648\u06cc\u062f VM \u0631\u0648\u0634\u0646 \u0627\u0633\u062a\u060c \u062a\u06cc\u0645 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0646\u062a\u0638\u0631 Database \u0627\u0633\u062a \u0648 Service Desk \u0641\u0642\u0637 \u062a\u0639\u062f\u0627\u062f \u062a\u0645\u0627\u0633\u200c\u0647\u0627 \u0631\u0627 \u062b\u0628\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<p>\u062f\u0631 \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0628\u0627\u0632\u0637\u0631\u0627\u062d\u06cc\u200c\u0634\u062f\u0647\u060c \u0627\u0628\u062a\u062f\u0627 Business Service \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0633\u0631\u0648\u06cc\u0633 \u0645\u0627\u0644\u06a9 \u062f\u0627\u0631\u062f\u060c CI\u0647\u0627\u06cc \u062d\u06cc\u0627\u062a\u06cc \u062f\u0631 CMDB \u0645\u0634\u062e\u0635\u200c\u0627\u0646\u062f\u060c Monitoring \u0628\u0647 Service View \u0645\u062a\u0635\u0644 \u0627\u0633\u062a\u060c Major Incident Role\u0647\u0627 \u0627\u0632 \u0642\u0628\u0644 \u062a\u0639\u06cc\u06cc\u0646 \u0634\u062f\u0647\u200c\u0627\u0646\u062f \u0648 Communication Plan \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f. \u0645\u0633\u0626\u0644\u0647 \u0647\u0645\u0627\u0646 \u0632\u06cc\u0631\u0633\u0627\u062e\u062a \u0627\u0633\u062a\u060c \u0627\u0645\u0627 \u0634\u06a9\u0644 \u06a9\u0627\u0631 \u06a9\u0627\u0645\u0644\u0627\u064b \u0645\u062a\u0641\u0627\u0648\u062a \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h2>Operating Model \u0648 \u0633\u0627\u062e\u062a\u0627\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06cc\u06a9 \u0686\u06cc\u0632 \u0646\u06cc\u0633\u062a\u0646\u062f<\/h2>\n<p>\u062a\u063a\u06cc\u06cc\u0631 \u0686\u0627\u0631\u062a \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc \u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0631\u0627 \u0627\u0635\u0644\u0627\u062d \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0648\u0627\u062d\u062f\u0647\u0627 \u0631\u0627 \u0627\u062f\u063a\u0627\u0645 \u06a9\u0646\u06cc\u062f \u0627\u0645\u0627 Decision Rights\u060c Data Flow \u0648 KPI \u0647\u0645\u0686\u0646\u0627\u0646 \u0642\u062f\u06cc\u0645\u06cc \u0628\u0645\u0627\u0646\u062f. Operating Model \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0627\u0632 \u0686\u0646\u062f \u0645\u0624\u0644\u0641\u0647 \u0627\u0633\u062a: Governance\u060c \u0633\u0627\u062e\u062a\u0627\u0631\u060c Role\u060c Process\/Value Stream\u060c Information\u060c Technology\u060c Sourcing\u060c Skills \u0648 Culture.<\/p>\n<p>\u0627\u06cc\u0646 \u0646\u06af\u0627\u0647 \u0628\u0627 COBIT \u0646\u06cc\u0632 \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u0633\u062a\u061b \u0632\u06cc\u0631\u0627 Governance System \u0641\u0642\u0637 Process \u0646\u06cc\u0633\u062a \u0648 Culture\u060c People\u060c Information \u0648 Services\/Infrastructure \u0631\u0627 \u0647\u0645 \u062f\u0631 \u0628\u0631 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f.<\/p>\n<h2>\u0641\u0631\u0647\u0646\u06af \u0633\u0627\u0632\u0645\u0627\u0646\u06cc\u061b \u0628\u062e\u0634 \u0646\u0627\u0645\u0631\u0626\u06cc Operating Model<\/h2>\n<p>\u062f\u0648 \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u06cc\u06a9 Process \u0648 \u06cc\u06a9 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u0646\u062f \u0627\u0645\u0627 \u062e\u0631\u0648\u062c\u06cc \u06a9\u0627\u0645\u0644\u0627\u064b \u0645\u062a\u0641\u0627\u0648\u062a \u0628\u06af\u06cc\u0631\u0646\u062f. \u0627\u06af\u0631 \u062a\u06cc\u0645\u200c\u0647\u0627 Incident \u0631\u0627 \u067e\u0646\u0647\u0627\u0646 \u06a9\u0646\u0646\u062f\u060c Change \u0634\u06a9\u0633\u062a\u200c\u062e\u0648\u0631\u062f\u0647 \u0631\u0627 \u06af\u0632\u0627\u0631\u0634 \u0646\u06a9\u0646\u0646\u062f \u06cc\u0627 KPI \u0631\u0627 \u0628\u0631\u0627\u06cc \u0632\u06cc\u0628\u0627\u062a\u0631 \u0634\u062f\u0646 Dashboard \u062f\u0633\u062a\u200c\u06a9\u0627\u0631\u06cc \u06a9\u0646\u0646\u062f\u060c \u0647\u06cc\u0686 \u0686\u0627\u0631\u0686\u0648\u0628\u06cc \u0646\u062c\u0627\u062a\u200c\u0628\u062e\u0634 \u0646\u06cc\u0633\u062a.<\/p>\n<p>\u0641\u0631\u0647\u0646\u06af \u0645\u0637\u0644\u0648\u0628 Operating Model \u0628\u0631 Transparency\u060c Ownership\u060c Learning \u0648 Blameless Improvement \u062a\u06a9\u06cc\u0647 \u062f\u0627\u0631\u062f. \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0646\u06cc\u0633\u062a \u06a9\u0647 \u062e\u0637\u0627 \u062d\u0630\u0641 \u0634\u0648\u062f\u061b \u0647\u062f\u0641 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062e\u0637\u0627 \u0632\u0648\u062f \u062f\u06cc\u062f\u0647 \u0634\u0648\u062f\u060c \u0633\u0631\u06cc\u0639 \u0645\u0647\u0627\u0631 \u0634\u0648\u062f \u0648 \u0628\u0647 \u06cc\u0627\u062f\u06af\u06cc\u0631\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\n<h2>\u0627\u0632 \u06a9\u062c\u0627 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n<p>\u06cc\u06a9 Transformation \u0628\u0632\u0631\u06af \u0648 \u0686\u0646\u062f\u0633\u0627\u0644\u0647 \u0644\u0627\u0632\u0645 \u0646\u06cc\u0633\u062a. \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0627\u0632 \u06cc\u06a9 Service \u06cc\u0627 Value Stream \u0645\u0647\u0645 \u0634\u0631\u0648\u0639 \u0634\u0648\u062f. Current State \u0631\u0627 \u0645\u0633\u062a\u0646\u062f \u06a9\u0646\u06cc\u062f\u060c Owner \u0648 Outcome \u0631\u0627 \u0631\u0648\u0634\u0646 \u06a9\u0646\u06cc\u062f\u060c Bottleneck\u0647\u0627 \u0631\u0627 \u067e\u06cc\u062f\u0627 \u06a9\u0646\u06cc\u062f\u060c \u0627\u0628\u0632\u0627\u0631\u0647\u0627 \u0648 \u0646\u0642\u0634\u200c\u0647\u0627 \u0631\u0627 \u0631\u0648\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0648\u0627\u0642\u0639\u06cc \u0642\u0631\u0627\u0631 \u062f\u0647\u06cc\u062f \u0648 \u0633\u067e\u0633 KPI\u0647\u0627\u06cc \u0645\u062d\u062f\u0648\u062f \u0627\u0645\u0627 \u0642\u0627\u0628\u0644 \u0627\u0642\u062f\u0627\u0645 \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f.<\/p>\n<p>\u0635\u0641\u062d\u0647 <a href=\"https:\/\/medanet.ir\/it-management-consulting\/\">\u0645\u0634\u0627\u0648\u0631\u0647 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u062f\u0627\u0646\u062a<\/a> \u0628\u0631\u0627\u06cc \u0647\u0645\u06cc\u0646 \u0646\u0648\u0639 Assessment \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u06af\u0631 \u0645\u0633\u0626\u0644\u0647 \u0628\u06cc\u0634\u062a\u0631 \u0627\u0646\u062a\u062e\u0627\u0628 \u0627\u0628\u0632\u0627\u0631 \u0648 Vendor \u0627\u0633\u062a\u060c \u0645\u0633\u06cc\u0631 <a href=\"https:\/\/medanet.ir\/enterprise-software-selection-rfp\/\">\u0627\u0646\u062a\u062e\u0627\u0628 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0648 RFP<\/a> \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0639\u0645\u0644\u06cc\u0627\u062a \u0631\u0627 \u0628\u0631\u0648\u0646\u200c\u0633\u067e\u0627\u0631\u06cc \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f \u0646\u06cc\u0632 <a href=\"https:\/\/medanet.ir\/managed-it-services\/\">\u0645\u062f\u0644 MSP<\/a> \u0628\u0627\u06cc\u062f \u0628\u0627 Operating Model \u0647\u0645\u0627\u0647\u0646\u06af \u0634\u0648\u062f\u060c \u0646\u0647 \u0627\u06cc\u0646\u06a9\u0647 \u0628\u0647 \u06cc\u06a9 \u0642\u0631\u0627\u0631\u062f\u0627\u062f \u062c\u062f\u0627 \u0627\u0632 \u0645\u0639\u0645\u0627\u0631\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\n<h2>\u062c\u062f\u0648\u0644 \u0633\u0627\u062f\u0647 \u0637\u0631\u0627\u062d\u06cc Operating Model<\/h2>\n<table>\n<thead>\n<tr>\n<th>\u0633\u0624\u0627\u0644<\/th>\n<th>\u062e\u0631\u0648\u062c\u06cc \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u0686\u0647 Outcome\u06cc \u0645\u0647\u0645 \u0627\u0633\u062a\u061f<\/td>\n<td>\u0647\u062f\u0641 \u0642\u0627\u0628\u0644\u200c\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/td>\n<\/tr>\n<tr>\n<td>\u0645\u0627\u0644\u06a9 \u0633\u0631\u0648\u06cc\u0633\/\u0645\u062d\u0635\u0648\u0644 \u06a9\u06cc\u0633\u062a\u061f<\/td>\n<td>Accountability \u0631\u0648\u0634\u0646<\/td>\n<\/tr>\n<tr>\n<td>\u062c\u0631\u06cc\u0627\u0646 \u0627\u0631\u0632\u0634 \u0686\u06cc\u0633\u062a\u061f<\/td>\n<td>Value Stream \u0627\u0646\u062a\u0647\u0627 \u0628\u0647 \u0627\u0646\u062a\u0647\u0627<\/td>\n<\/tr>\n<tr>\n<td>\u062a\u0635\u0645\u06cc\u0645 \u06a9\u062c\u0627 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/td>\n<td>Decision Rights \u0648 Governance<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u0647 \u062f\u0627\u062f\u0647\u200c\u0627\u06cc \u0644\u0627\u0632\u0645 \u0627\u0633\u062a\u061f<\/td>\n<td>Single Source of Truth \u0648 KPI<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u0647 Platform\u0647\u0627\u06cc\u06cc \u0644\u0627\u0632\u0645\u200c\u0627\u0646\u062f\u061f<\/td>\n<td>Technology Architecture<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u0647 \u0686\u06cc\u0632\u06cc \u0628\u0631\u0648\u0646\u200c\u0633\u067e\u0627\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/td>\n<td>Sourcing \u0648 Vendor Model<\/td>\n<\/tr>\n<tr>\n<td>\u0686\u06af\u0648\u0646\u0647 \u0628\u0647\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u06cc\u0645\u061f<\/td>\n<td>Continual Improvement Backlog<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062d\u0644\u0642\u0647 \u0645\u0641\u0642\u0648\u062f\u0647 \u0628\u06cc\u0646 Strategy \u0648 \u0627\u062c\u0631\u0627\u06cc \u0631\u0648\u0632\u0645\u0631\u0647 \u0627\u0633\u062a. \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0641\u0642\u0637 \u0686\u0627\u0631\u0686\u0648\u0628\u060c \u0627\u0628\u0632\u0627\u0631 \u06cc\u0627 \u0686\u0627\u0631\u062a \u062f\u0627\u0631\u062f\u060c \u0647\u0646\u0648\u0632 Operating Model \u0646\u062f\u0627\u0631\u062f. \u0645\u062f\u0644 \u062e\u0648\u0628 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0686\u0647 \u06a9\u0633\u06cc \u0628\u0631\u0627\u06cc \u0686\u0647 \u0627\u0631\u0632\u0634\u06cc \u0645\u0633\u0626\u0648\u0644 \u0627\u0633\u062a\u060c \u062a\u0635\u0645\u06cc\u0645\u200c\u0647\u0627 \u0686\u06af\u0648\u0646\u0647 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u06a9\u0627\u0631 \u0686\u06af\u0648\u0646\u0647 \u0627\u0632 \u0627\u0628\u062a\u062f\u0627 \u062a\u0627 \u0627\u0646\u062a\u0647\u0627 \u062c\u0631\u06cc\u0627\u0646 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u0641\u0646\u0627\u0648\u0631\u06cc \u0686\u06af\u0648\u0646\u0647 \u0646\u062a\u06cc\u062c\u0647 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0631\u0627 \u0642\u0627\u0628\u0644 \u0633\u0646\u062c\u0634 \u0645\u06cc\u200c\u06a9\u0646\u062f.<\/p>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.peoplecert.org\/news-and-announcements\/itil-version-5-explained\" rel=\"nofollow\">PeopleCert \u2014 ITIL Version 5 Explained<\/a><\/li>\n<li><a href=\"https:\/\/www.peoplecert.org\/browse-certifications\/it-governance-and-service-management\/ITIL-1\/itil-5-foundation-version-50-4154\" rel=\"nofollow\">PeopleCert \u2014 ITIL Foundation Version 5<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/cobit\" rel=\"nofollow\">ISACA \u2014 COBIT<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u062f\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0686\u06cc\u0633\u062a \u0648 \u0686\u0637\u0648\u0631 Strategy\u060c ITIL 5\u060c COBIT\u060c Value Stream\u060c Governance\u060c Product\/Service Management \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc IT \u0631\u0627 \u0628\u0647 \u06cc\u06a9 \u0633\u06cc\u0633\u062a\u0645 \u0627\u062c\u0631\u0627\u06cc\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-16","post","type-post","status-publish","format-standard","hentry","category-cobit"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/media?parent=16"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/categories?post=16"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/tags?post=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}