{"id":15,"date":"2026-08-29T16:36:35","date_gmt":"2026-08-29T16:36:35","guid":{"rendered":"https:\/\/medanet.ir\/cobit\/cobit-2019-capability-level-assessment\/"},"modified":"2026-08-29T16:36:35","modified_gmt":"2026-08-29T16:36:35","slug":"cobit-2019-capability-level-assessment","status":"publish","type":"post","link":"https:\/\/medanet.ir\/cobit\/cobit-2019-capability-level-assessment\/","title":{"rendered":"Capability Level \u062f\u0631 COBIT 2019\u061b \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0628\u0644\u0648\u063a IT \u0628\u062f\u0648\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632\u0633\u0627\u0632\u06cc \u0635\u0648\u0631\u06cc"},"content":{"rendered":"<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u06a9\u0645\u06cc\u062a\u0647 \u0631\u0627\u0647\u0628\u0631\u06cc \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0632 \u0645\u062f\u06cc\u0631 IT \u0645\u06cc\u200c\u067e\u0631\u0633\u062f: \u00ab\u0628\u0644\u0648\u063a \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u063a\u06cc\u06cc\u0631 \u0645\u0627 \u0686\u0646\u062f \u0627\u0633\u062a\u061f\u00bb \u067e\u0627\u0633\u062e \u0633\u0631\u06cc\u0639 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u06cc\u06a9 \u0639\u062f\u062f \u0627\u0633\u062a\u061b \u0645\u062b\u0644\u0627\u064b \u00ab\u0633\u0637\u062d \u06f3 \u0627\u0632 \u06f5\u00bb. \u0627\u0645\u0627 \u0686\u0646\u062f \u0633\u0624\u0627\u0644 \u0628\u0639\u062f\u06cc \u0647\u0645\u0647\u200c\u0686\u06cc\u0632 \u0631\u0627 \u062f\u0634\u0648\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f: \u0627\u06cc\u0646 \u0639\u062f\u062f \u0627\u0632 \u06a9\u062c\u0627 \u0622\u0645\u062f\u0647\u061f \u0686\u0647 \u0634\u0648\u0627\u0647\u062f\u06cc \u0622\u0646 \u0631\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f \u0622\u06cc\u0627 \u0633\u0637\u062d \u06f3 \u0648\u0627\u0642\u0639\u0627\u064b \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u0646\u0627\u0633\u0628 \u0627\u0633\u062a\u061f \u0622\u06cc\u0627 \u0628\u0627\u06cc\u062f \u0647\u0645\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0631\u0627 \u0628\u0647 \u0633\u0637\u062d \u06f5 \u0628\u0631\u0633\u0627\u0646\u06cc\u0645\u061f \u0648 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 \u0647\u0645\u0647\u060c \u0622\u06cc\u0627 \u0627\u06cc\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0628\u0647 \u062a\u0635\u0645\u06cc\u0645 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u0645\u0646\u062c\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f \u06cc\u0627 \u0641\u0642\u0637 \u06cc\u06a9 \u0639\u062f\u062f \u0632\u06cc\u0628\u0627 \u062f\u0631 \u06af\u0632\u0627\u0631\u0634 \u0627\u0633\u062a\u061f<\/p>\n<p><strong>COBIT 2019 Performance Management<\/strong> \u0628\u0631\u0627\u06cc \u067e\u0627\u0633\u062e \u0628\u0647 \u0647\u0645\u06cc\u0646 \u0645\u0633\u0626\u0644\u0647 \u0637\u0631\u0627\u062d\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a. \u062f\u0631 COBIT\u060c Capability Level \u0641\u0642\u0637 \u06cc\u06a9 \u0628\u0631\u0686\u0633\u0628 \u00ab\u0628\u0644\u0648\u063a\u00bb \u0646\u06cc\u0633\u062a\u061b \u0631\u0648\u0634\u06cc \u0627\u0633\u062a \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0627\u06cc\u0646\u06a9\u0647 \u06cc\u06a9 \u0641\u0631\u0627\u06cc\u0646\u062f \u062a\u0627 \u0686\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 \u0648\u0627\u0642\u0639\u0627\u064b \u0627\u062c\u0631\u0627\u060c \u062a\u0639\u0631\u06cc\u0641\u060c \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06af\u0631 \u0627\u06cc\u0646 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062f\u0631\u0633\u062a \u0627\u0646\u062c\u0627\u0645 \u0634\u0648\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0641\u0627\u0635\u0644\u0647 \u0648\u0636\u0639 \u0645\u0648\u062c\u0648\u062f \u062a\u0627 \u0633\u0637\u062d \u0647\u062f\u0641 \u0631\u0627 \u0628\u0647 \u06cc\u06a9 Roadmap \u0642\u0627\u0628\u0644 \u0627\u062c\u0631\u0627 \u0628\u0631\u0627\u06cc \u062d\u0627\u06a9\u0645\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u0628\u062f\u06cc\u0644 \u06a9\u0646\u062f.<\/p>\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0631\u0627\u0647\u0646\u0645\u0627\u060c \u062a\u0641\u0627\u0648\u062a Capability \u0648 Maturity \u0631\u0627 \u0631\u0648\u0634\u0646 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0633\u0637\u0648\u062d \u06f0 \u062a\u0627 \u06f5 \u0631\u0627 \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645\u060c \u0631\u0648\u0634 \u062c\u0645\u0639\u200c\u0622\u0648\u0631\u06cc Evidence \u0648 Rating \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u0648 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645 \u0686\u06af\u0648\u0646\u0647 \u0628\u062f\u0648\u0646 \u0627\u0641\u062a\u0627\u062f\u0646 \u062f\u0631 \u062f\u0627\u0645 \u00ab\u0647\u0645\u0647\u200c\u0686\u06cc\u0632 \u0628\u0627\u06cc\u062f \u0633\u0637\u062d \u06f5 \u0628\u0627\u0634\u062f\u00bb\u060c \u06cc\u06a9 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0639\u0645\u0644\u06cc \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0637\u0631\u0627\u062d\u06cc \u06a9\u0646\u06cc\u0645. \u0628\u0631\u0627\u06cc \u0622\u0634\u0646\u0627\u06cc\u06cc \u06a9\u0644\u06cc \u0628\u0627 \u0686\u0627\u0631\u0686\u0648\u0628 \u0646\u06cc\u0632 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0635\u0641\u062d\u0647 <a href=\"https:\/\/medanet.ir\/cobit\/\">COBIT \u062f\u0631 \u0645\u062f\u0627\u0646\u062a<\/a> \u0631\u0627 \u0628\u0628\u06cc\u0646\u06cc\u062f.<\/p>\n<h2>Capability Level \u062f\u0631 COBIT 2019 \u062f\u0642\u06cc\u0642\u0627\u064b \u0686\u06cc\u0633\u062a\u061f<\/h2>\n<p>ISACA \u062f\u0631 \u0645\u062f\u0644 COBIT 2019\u060c Capability Level \u0631\u0627 \u0645\u0639\u06cc\u0627\u0631\u06cc \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u067e\u06cc\u0627\u062f\u0647\u200c\u0633\u0627\u0632\u06cc \u0648 \u0639\u0645\u0644\u06a9\u0631\u062f \u06cc\u06a9 Process \u0645\u06cc\u200c\u062f\u0627\u0646\u062f. \u0627\u06cc\u0646 \u0645\u062f\u0644 \u0627\u0632 \u0633\u0637\u062d \u06f0 \u062a\u0627 \u06f5 \u062d\u0631\u06a9\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b \u0627\u0632 \u0641\u0631\u0627\u06cc\u0646\u062f\u06cc \u06a9\u0647 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0645\u0646\u0633\u062c\u0645 \u0648 \u06a9\u0627\u0645\u0644 \u0646\u062f\u0627\u0631\u062f \u062a\u0627 \u0641\u0631\u0627\u06cc\u0646\u062f\u06cc \u06a9\u0647 \u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647\u060c \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0648 \u062f\u0631 \u0645\u0633\u06cc\u0631 \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u0627\u0633\u062a.<\/p>\n<p>\u0646\u06a9\u062a\u0647 \u0645\u0647\u0645 \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 Capability Level \u062f\u0631\u0628\u0627\u0631\u0647 \u00ab\u062e\u0648\u0628 \u06cc\u0627 \u0628\u062f \u0628\u0648\u062f\u0646 \u0648\u0627\u062d\u062f IT\u00bb \u062d\u06a9\u0645 \u06a9\u0644\u06cc \u0635\u0627\u062f\u0631 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0645\u0648\u0636\u0648\u0639 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06cc\u06a9 <strong>Process \u0645\u0634\u062e\u0635<\/strong> \u0627\u0633\u062a. \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a Incident \u062f\u0631 \u06cc\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646 \u0633\u0637\u062d \u06f4 \u0628\u0627\u0634\u062f \u0627\u0645\u0627 \u0645\u062f\u06cc\u0631\u06cc\u062a Vendor \u062f\u0631 \u0647\u0645\u0627\u0646 \u0633\u0627\u0632\u0645\u0627\u0646 \u0633\u0637\u062d \u06f2. \u0627\u06cc\u0646 \u062a\u0641\u0627\u0648\u062a \u0646\u0647\u200c\u062a\u0646\u0647\u0627 \u0637\u0628\u06cc\u0639\u06cc \u0627\u0633\u062a\u060c \u0628\u0644\u06a9\u0647 \u062f\u0631 \u0628\u0633\u06cc\u0627\u0631\u06cc \u0627\u0632 \u0645\u0648\u0627\u0631\u062f \u0645\u0637\u0644\u0648\u0628 \u0627\u0633\u062a\u061b \u0686\u0648\u0646 \u0633\u0637\u062d \u0647\u062f\u0641 \u0628\u0627\u06cc\u062f \u0628\u0627 \u0627\u0647\u0645\u06cc\u062a \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u06cc\u060c \u0631\u06cc\u0633\u06a9\u060c \u0627\u0644\u0632\u0627\u0645 \u0642\u0627\u0646\u0648\u0646\u06cc \u0648 \u0647\u0632\u06cc\u0646\u0647 \u06a9\u0646\u062a\u0631\u0644 \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627\u0634\u062f.<\/p>\n<h2>\u062a\u0641\u0627\u0648\u062a Capability Level \u0648 Maturity Level\u061b \u062f\u0648 \u0645\u0641\u0647\u0648\u0645 \u0645\u0634\u0627\u0628\u0647 \u0627\u0645\u0627 \u06cc\u06a9\u0633\u0627\u0646 \u0646\u06cc\u0633\u062a\u0646\u062f<\/h2>\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u062e\u0637\u0627\u0647\u0627\u06cc \u0631\u0627\u06cc\u062c \u062f\u0631 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc COBIT \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 Capability \u0648 Maturity \u0628\u0647\u200c\u062c\u0627\u06cc \u0647\u0645 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f. \u062f\u0631 COBIT 2019 \u0627\u06cc\u0646 \u062f\u0648 \u0645\u0641\u0647\u0648\u0645 Scope \u0645\u062a\u0641\u0627\u0648\u062a\u06cc \u062f\u0627\u0631\u0646\u062f.<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0645\u0641\u0647\u0648\u0645<\/th>\n<th>Scope \u0627\u0635\u0644\u06cc<\/th>\n<th>\u0633\u0624\u0627\u0644 \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc<\/th>\n<th>\u0646\u0645\u0648\u0646\u0647<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Capability Level<\/td>\n<td>Process<\/td>\n<td>\u0627\u06cc\u0646 \u0641\u0631\u0627\u06cc\u0646\u062f \u062a\u0627 \u0686\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 \u062f\u0631\u0633\u062a \u0648 \u067e\u0627\u06cc\u062f\u0627\u0631 \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/td>\n<td>Capability \u0641\u0631\u0627\u06cc\u0646\u062f Managed Risk<\/td>\n<\/tr>\n<tr>\n<td>Maturity Level<\/td>\n<td>Focus Area<\/td>\n<td>\u0645\u062c\u0645\u0648\u0639\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 \u06cc\u06a9 \u062d\u0648\u0632\u0647 \u062a\u0627 \u0686\u0647 \u062d\u062f \u0628\u0627\u0644\u063a\u200c\u0627\u0646\u062f\u061f<\/td>\n<td>Maturity \u062d\u0648\u0632\u0647 \u0627\u0645\u0646\u06cc\u062a \u0627\u0637\u0644\u0627\u0639\u0627\u062a<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>ISACA \u062a\u0648\u0636\u06cc\u062d \u0645\u06cc\u200c\u062f\u0647\u062f \u06a9\u0647 Capability \u0628\u0631\u0627\u06cc Process\u0647\u0627 \u0628\u0647\u200c\u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u062f\u060c \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 Maturity \u0628\u0631\u0627\u06cc \u0628\u06cc\u0627\u0646 \u0639\u0645\u0644\u06a9\u0631\u062f \u062f\u0631 \u0633\u0637\u062d Focus Area \u0645\u0646\u0627\u0633\u0628\u200c\u062a\u0631 \u0627\u0633\u062a. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0627\u06af\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u062f\u0631\u0628\u0627\u0631\u0647 \u00ab\u0628\u0644\u0648\u063a \u0627\u0645\u0646\u06cc\u062a \u0633\u0627\u06cc\u0628\u0631\u06cc\u00bb \u0635\u062d\u0628\u062a \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u0628\u0627\u06cc\u062f \u0645\u0631\u0627\u0642\u0628 \u0628\u0627\u0634\u062f \u06cc\u06a9 \u0627\u0645\u062a\u06cc\u0627\u0632 Process \u0631\u0627 \u0628\u0647 \u06a9\u0644 \u062d\u0648\u0632\u0647 \u062a\u0639\u0645\u06cc\u0645 \u0646\u062f\u0647\u062f.<\/p>\n<h2>\u0633\u0637\u0648\u062d \u06f0 \u062a\u0627 \u06f5 Capability \u062f\u0631 COBIT 2019<\/h2>\n<p>\u0645\u062f\u0644 COBIT 2019 \u0634\u0634 \u0633\u0637\u062d \u0627\u0632 \u06f0 \u062a\u0627 \u06f5 \u062f\u0627\u0631\u062f. \u0627\u06cc\u0646 \u0633\u0637\u0648\u062d \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0647 \u0632\u0628\u0627\u0646 \u0627\u062c\u0631\u0627\u06cc\u06cc \u0686\u0646\u06cc\u0646 \u062e\u0648\u0627\u0646\u062f:<\/p>\n<table>\n<thead>\n<tr>\n<th>\u0633\u0637\u062d<\/th>\n<th>\u0628\u0631\u062f\u0627\u0634\u062a \u0627\u062c\u0631\u0627\u06cc\u06cc<\/th>\n<th>\u0646\u0634\u0627\u0646\u0647 \u0645\u0639\u0645\u0648\u0644 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Level 0<\/td>\n<td>\u0641\u0631\u0627\u06cc\u0646\u062f \u0646\u0627\u0642\u0635 \u06cc\u0627 \u0641\u0627\u0642\u062f Capability \u067e\u0627\u06cc\u0647<\/td>\n<td>\u06a9\u0627\u0631\u0647\u0627 \u0645\u0648\u0631\u062f\u06cc\u060c \u067e\u0631\u0627\u06a9\u0646\u062f\u0647 \u0648 \u0628\u062f\u0648\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0642\u0627\u0628\u0644 \u0627\u062a\u06a9\u0627 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f<\/td>\n<\/tr>\n<tr>\n<td>Level 1<\/td>\n<td>\u0641\u0631\u0627\u06cc\u0646\u062f \u062a\u0627 \u062d\u062f\u06cc Purpose \u062e\u0648\u062f \u0631\u0627 \u0645\u062d\u0642\u0642 \u0645\u06cc\u200c\u06a9\u0646\u062f<\/td>\n<td>\u06a9\u0627\u0631 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0627\u0645\u0627 \u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0647 \u0627\u0641\u0631\u0627\u062f \u0648 \u062a\u062c\u0631\u0628\u0647 \u0634\u062e\u0635\u06cc \u0627\u0633\u062a<\/td>\n<\/tr>\n<tr>\n<td>Level 2<\/td>\n<td>\u0645\u062c\u0645\u0648\u0639\u0647 \u067e\u0627\u06cc\u0647 \u0648 \u06a9\u0627\u0645\u0644 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u0634\u0648\u062f<\/td>\n<td>\u0641\u0631\u0627\u06cc\u0646\u062f \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062e\u0631\u0648\u062c\u06cc \u0642\u0627\u0628\u0644 \u062a\u06a9\u0631\u0627\u0631 \u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Level 3<\/td>\n<td>\u0641\u0631\u0627\u06cc\u0646\u062f \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u06cc\u0627\u0641\u062a\u0647 \u0648 \u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647 \u0627\u0633\u062a<\/td>\n<td>Role\u060c Procedure\u060c Template \u0648 Asset \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0645\u0634\u062e\u0635 \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Level 4<\/td>\n<td>\u0639\u0645\u0644\u06a9\u0631\u062f \u0641\u0631\u0627\u06cc\u0646\u062f \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u06a9\u0645\u06cc \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f<\/td>\n<td>KPI\u060c Threshold\u060c Trend \u0648 \u06a9\u0646\u062a\u0631\u0644 \u0639\u0645\u0644\u06a9\u0631\u062f \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Level 5<\/td>\n<td>\u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0628\u0631\u0627\u06cc \u0628\u0647\u0628\u0648\u062f \u0645\u0633\u062a\u0645\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f<\/td>\n<td>\u0641\u0631\u0627\u06cc\u0646\u062f \u0641\u0642\u0637 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0646\u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0628\u0631 \u0627\u0633\u0627\u0633 \u062f\u0627\u062f\u0647 \u0628\u0647\u06cc\u0646\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u0627\u06cc\u0646 \u062a\u0648\u0635\u06cc\u0641 \u06cc\u06a9 \u067e\u06cc\u0627\u0645 \u0645\u0647\u0645 \u062f\u0627\u0631\u062f: \u0633\u0637\u062d \u0628\u0627\u0644\u0627\u062a\u0631 \u0635\u0631\u0641\u0627\u064b \u00ab\u0645\u0633\u062a\u0646\u062f\u0627\u062a \u0628\u06cc\u0634\u062a\u0631\u00bb \u0646\u06cc\u0633\u062a. \u062f\u0631 Level 4\u060c \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u06a9\u0645\u06cc \u0648\u0627\u0631\u062f \u0645\u062f\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062f\u0631 Level 5\u060c \u0647\u0645\u0627\u0646 \u062f\u0627\u062f\u0647 \u0628\u0627\u06cc\u062f \u0628\u0647 Improvement \u0648\u0627\u0642\u0639\u06cc \u0645\u0646\u062c\u0631 \u0634\u0648\u062f.<\/p>\n<h2>\u0686\u0631\u0627 \u00ab\u0647\u0645\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0628\u0627\u06cc\u062f Level 5 \u0628\u0627\u0634\u0646\u062f\u00bb \u0627\u0634\u062a\u0628\u0627\u0647 \u0627\u0633\u062a\u061f<\/h2>\n<p>Level 5 \u06af\u0631\u0627\u0646 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u0631\u0633\u06cc\u062f\u0646 \u0628\u0647 \u0622\u0646 \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0647 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f\u0633\u0627\u0632\u06cc\u060c Data Collection\u060c KPI\u060c Automation\u060c \u06a9\u0646\u062a\u0631\u0644\u060c Audit \u0648 \u0686\u0631\u062e\u0647 \u0628\u0647\u0628\u0648\u062f \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u0645. \u0627\u06af\u0631 \u06cc\u06a9 Process \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0647\u0645\u06cc\u062a \u0645\u062a\u0648\u0633\u0637 \u062f\u0627\u0631\u062f\u060c \u0631\u0633\u0627\u0646\u062f\u0646 \u0622\u0646 \u0628\u0647 Level 5 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0627\u0631\u0632\u0634 \u0627\u0642\u062a\u0635\u0627\u062f\u06cc \u0646\u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<p>COBIT 2019 \u0628\u0647\u200c\u062c\u0627\u06cc \u0646\u0633\u062e\u0647 \u0648\u0627\u062d\u062f \u0628\u0631\u0627\u06cc \u0647\u0645\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u060c \u0631\u0648\u06cc \u0637\u0631\u0627\u062d\u06cc \u06cc\u06a9 Governance System \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 Context \u062a\u0623\u06a9\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f. Design Factor\u0647\u0627\u060c Enterprise Goal\u0647\u0627\u060c Risk Profile\u060c Threat Landscape\u060c Compliance Requirement \u0648 Role \u0641\u0646\u0627\u0648\u0631\u06cc \u062f\u0631 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u0646\u062f \u06a9\u0647 \u06cc\u06a9 Objective \u0628\u0647 \u0686\u0647 Target Capability \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u062f.<\/p>\n<p>\u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u062f\u0631 \u06cc\u06a9 \u0628\u0627\u0646\u06a9\u060c APO13 Managed Security \u06cc\u0627 DSS05 Managed Security Services \u0647\u062f\u0641 Capability \u0628\u0627\u0644\u0627\u062a\u0631\u06cc \u0628\u062e\u0648\u0627\u0647\u062f\u061b \u0627\u0645\u0627 \u0647\u0645\u0627\u0646 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0631\u0627\u06cc \u06cc\u06a9 Process \u06a9\u0645\u200c\u0631\u06cc\u0633\u06a9\u200c\u062a\u0631 Level 2 \u06cc\u0627 3 \u0631\u0627 \u06a9\u0627\u0641\u06cc \u0628\u062f\u0627\u0646\u062f. \u0627\u0635\u0644 \u062f\u0631\u0633\u062a \u0627\u06cc\u0646 \u0627\u0633\u062a:<\/p>\n<p><strong>Target Level \u0628\u0627\u06cc\u062f \u0628\u0627 \u0627\u0647\u0645\u06cc\u062a \u0648 \u0631\u06cc\u0633\u06a9 Process \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627\u0634\u062f\u060c \u0646\u0647 \u0628\u0627 \u0645\u06cc\u0644 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0647 \u06af\u0631\u0641\u062a\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632 \u0628\u0627\u0644\u0627\u062a\u0631.<\/strong><\/p>\n<h2>\u0631\u0627\u0628\u0637\u0647 Capability Level \u0628\u0627 Goals Cascade<\/h2>\n<p>\u0627\u0631\u0632\u06cc\u0627\u0628\u06cc Capability \u0646\u0628\u0627\u06cc\u062f \u0627\u0632 Strategy \u062c\u062f\u0627 \u0628\u0627\u0634\u062f. \u0627\u06af\u0631 \u0627\u0628\u062a\u062f\u0627 Level\u0647\u0627 \u0631\u0627 \u0627\u0646\u062f\u0627\u0632\u0647 \u0628\u06af\u06cc\u0631\u06cc\u0645 \u0648\u0644\u06cc \u0646\u062f\u0627\u0646\u06cc\u0645 \u06a9\u062f\u0627\u0645 Objective \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0633\u062a\u060c \u0646\u062a\u06cc\u062c\u0647 \u0628\u0647 \u06cc\u06a9 \u067e\u0631\u0648\u0698\u0647 Assessment \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u062e\u0631\u0648\u062c\u06cc \u0639\u0645\u0644\u06cc \u0645\u062d\u062f\u0648\u062f\u06cc \u062f\u0627\u0631\u062f.<\/p>\n<p>\u0645\u062f\u0644 \u0628\u0647\u062a\u0631 \u0627\u06cc\u0646 \u0627\u0633\u062a:<\/p>\n<p>Stakeholder Need \u2192 Enterprise Goal \u2192 Alignment Goal \u2192 Governance\/Management Objective \u2192 Target Capability \u2192 Improvement Initiative<\/p>\n<p>\u06cc\u0639\u0646\u06cc \u0627\u0628\u062a\u062f\u0627 \u0645\u0634\u062e\u0635 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645 \u0686\u0647 Outcome\u0627\u06cc \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0645\u0647\u0645 \u0627\u0633\u062a\u060c \u0628\u0639\u062f Objective\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0631\u0627 \u0627\u0648\u0644\u0648\u06cc\u062a \u0645\u06cc\u200c\u062f\u0647\u06cc\u0645 \u0648 \u0633\u067e\u0633 \u0628\u0631\u0627\u06cc Process\u0647\u0627\u06cc \u0632\u06cc\u0631 \u0622\u0646\u200c\u0647\u0627 \u0633\u0637\u062d \u0647\u062f\u0641 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645. \u0628\u0631\u0627\u06cc \u062c\u0632\u0626\u06cc\u0627\u062a \u0627\u06cc\u0646 \u0632\u0646\u062c\u06cc\u0631\u0647\u060c \u0645\u0642\u0627\u0644\u0647 <a href=\"https:\/\/medanet.ir\/13423\/\">Goals Cascade \u062f\u0631 COBIT 2019<\/a> \u0631\u0627 \u0628\u062e\u0648\u0627\u0646\u06cc\u062f.<\/p>\n<h2>\u0686\u0637\u0648\u0631 Target Capability Level \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n<p>\u062f\u0631 \u06cc\u06a9 \u067e\u0631\u0648\u0698\u0647 \u0648\u0627\u0642\u0639\u06cc\u060c Target Level \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0627\u0632 \u062a\u0631\u06a9\u06cc\u0628 \u0686\u0646\u062f \u0639\u0627\u0645\u0644 \u062a\u0639\u06cc\u06cc\u0646 \u0634\u0648\u062f:<\/p>\n<ul>\n<li><strong>Business Criticality:<\/strong> \u0634\u06a9\u0633\u062a \u0627\u06cc\u0646 Process \u0686\u0647 \u0627\u062b\u0631\u06cc \u0631\u0648\u06cc \u062f\u0631\u0622\u0645\u062f\u060c \u0639\u0645\u0644\u06cc\u0627\u062a \u06cc\u0627 \u0645\u0634\u062a\u0631\u06cc \u062f\u0627\u0631\u062f\u061f<\/li>\n<li><strong>Risk Exposure:<\/strong> \u0636\u0639\u0641 \u0641\u0631\u0627\u06cc\u0646\u062f \u0686\u0647 \u0631\u06cc\u0633\u06a9\u200c\u0647\u0627\u06cc\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/li>\n<li><strong>Regulatory Pressure:<\/strong> \u0622\u06cc\u0627 \u0642\u0627\u0646\u0648\u0646\u060c Audit \u06cc\u0627 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0633\u0637\u062d \u06a9\u0646\u062a\u0631\u0644 \u0628\u0627\u0644\u0627\u062a\u0631\u06cc \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f\u061f<\/li>\n<li><strong>Cost of Control:<\/strong> \u0647\u0632\u06cc\u0646\u0647 \u0631\u0633\u06cc\u062f\u0646 \u0627\u0632 Level 3 \u0628\u0647 4 \u06cc\u0627 5 \u0686\u0642\u062f\u0631 \u0627\u0633\u062a\u061f<\/li>\n<li><strong>Dependency:<\/strong> \u0622\u06cc\u0627 \u0636\u0639\u0641 \u0627\u06cc\u0646 Process\u060c \u0686\u0646\u062f Objective \u0645\u0647\u0645 \u062f\u06cc\u06af\u0631 \u0631\u0627 \u0647\u0645 \u0645\u062d\u062f\u0648\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u061f<\/li>\n<li><strong>Strategic Role of IT:<\/strong> \u0641\u0646\u0627\u0648\u0631\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0627\u0633\u062a \u06cc\u0627 \u0628\u062e\u0634 \u0627\u0635\u0644\u06cc Product \u0648 Revenue\u061f<\/li>\n<\/ul>\n<p>ISACA \u062f\u0631 \u0645\u062b\u0627\u0644\u200c\u0647\u0627\u06cc Design Guide \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f Objective\u0647\u0627\u06cc \u0628\u0627 \u0627\u0647\u0645\u06cc\u062a \u0628\u0627\u0644\u0627\u062a\u0631 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f Target Capability \u0628\u0627\u0644\u0627\u062a\u0631\u06cc \u062f\u0631\u06cc\u0627\u0641\u062a \u06a9\u0646\u0646\u062f. \u0646\u06a9\u062a\u0647 \u06a9\u0644\u06cc\u062f\u06cc \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 Target \u0628\u0627\u06cc\u062f \u062d\u0627\u0635\u0644 Context \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a \u0628\u0627\u0634\u062f\u060c \u0646\u0647 \u0627\u0646\u062a\u062e\u0627\u0628 \u062a\u0635\u0627\u062f\u0641\u06cc.<\/p>\n<h2>\u0631\u0648\u0634 Rating \u062f\u0631 COBIT\u061b Fully\u060c Largely\u060c Partially \u0648 Not<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u062f\u0642\u06cc\u0642\u200c\u062a\u0631\u060c Activity\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0627 \u0686\u0647\u0627\u0631 Rating \u0628\u0631\u0631\u0633\u06cc \u0634\u0648\u0646\u062f:<\/p>\n<table>\n<thead>\n<tr>\n<th>Rating<\/th>\n<th>\u062f\u0631\u0635\u062f \u062a\u062d\u0642\u0642 \u062a\u0642\u0631\u06cc\u0628\u06cc<\/th>\n<th>\u0628\u0631\u062f\u0627\u0634\u062a<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Fully<\/td>\n<td>\u0628\u06cc\u0634 \u0627\u0632 85%<\/td>\n<td>\u0633\u0637\u062d \u0645\u0648\u0631\u062f\u0646\u0638\u0631 \u062a\u0642\u0631\u06cc\u0628\u0627\u064b \u0628\u0647\u200c\u0637\u0648\u0631 \u06a9\u0627\u0645\u0644 \u0645\u062d\u0642\u0642 \u0634\u062f\u0647 \u0627\u0633\u062a<\/td>\n<\/tr>\n<tr>\n<td>Largely<\/td>\n<td>50% \u062a\u0627 85%<\/td>\n<td>\u0628\u062e\u0634 \u0639\u0645\u062f\u0647 \u0627\u0644\u0632\u0627\u0645\u0627\u062a \u0645\u062d\u0642\u0642 \u0634\u062f\u0647 \u0627\u0645\u0627 Gap \u0645\u0647\u0645 \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Partially<\/td>\n<td>15% \u062a\u0627 50%<\/td>\n<td>\u0627\u062c\u0631\u0627\u06cc \u0645\u062d\u062f\u0648\u062f \u0648 \u0646\u0627\u0642\u0635 \u0627\u0633\u062a<\/td>\n<\/tr>\n<tr>\n<td>Not<\/td>\n<td>\u06a9\u0645\u062a\u0631 \u0627\u0632 15%<\/td>\n<td>\u0634\u0648\u0627\u0647\u062f \u06a9\u0627\u0641\u06cc \u0628\u0631\u0627\u06cc \u062a\u062d\u0642\u0642 \u0633\u0637\u062d \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u0627\u06cc\u0646 \u062f\u0631\u0635\u062f\u0647\u0627 \u0628\u0647 \u0645\u0639\u0646\u06cc \u062a\u0628\u062f\u06cc\u0644 Assessment \u0628\u0647 \u06cc\u06a9 \u0641\u0631\u0645\u0648\u0644 \u06a9\u0627\u0645\u0644\u0627\u064b \u0645\u06a9\u0627\u0646\u06cc\u06a9\u06cc \u0646\u06cc\u0633\u062a. ISACA \u0647\u0645 \u062a\u0623\u06a9\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f Rating \u0642\u0636\u0627\u0648\u062a \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0627\u0633\u062a \u0648 \u0628\u0627\u06cc\u062f \u0628\u0627 Evidence \u0645\u0639\u062a\u0628\u0631 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0634\u0648\u062f. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u00ab\u06f8\u06f7 \u062f\u0631\u0635\u062f\u00bb \u0628\u062f\u0648\u0646 Evidence\u060c \u0627\u0632 \u00abLargely\u00bb \u0645\u0633\u062a\u0646\u062f \u0627\u0631\u0632\u0634 \u06a9\u0645\u062a\u0631\u06cc \u062f\u0627\u0631\u062f.<\/p>\n<h2>Evidence \u0686\u06cc\u0633\u062a \u0648 \u0686\u0631\u0627 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 \u0645\u0635\u0627\u062d\u0628\u0647 \u0627\u0633\u062a\u061f<\/h2>\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u062e\u0637\u0631\u0647\u0627\u06cc Assessment \u0627\u06cc\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062a\u0645\u0627\u0645 \u0646\u062a\u06cc\u062c\u0647 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0645\u0635\u0627\u062d\u0628\u0647 \u0628\u0627 Process Owner \u0633\u0627\u062e\u062a\u0647 \u0634\u0648\u062f. \u0645\u062f\u06cc\u0631 \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u062a\u0635\u0648\u06cc\u0631 \u0645\u0646\u0627\u0633\u0628\u06cc \u0627\u0632 \u06a9\u0627\u0631 \u062f\u0627\u0631\u062f\u060c \u0627\u0645\u0627 Assessment \u0628\u0627\u06cc\u062f \u0628\u062a\u0648\u0627\u0646\u062f \u06af\u0641\u062a\u0647\u200c\u0647\u0627 \u0631\u0627 \u0628\u0627 \u0634\u0648\u0627\u0647\u062f \u062a\u0637\u0628\u06cc\u0642 \u062f\u0647\u062f.<\/p>\n<p>Evidence \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0634\u0627\u0645\u0644 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0628\u0627\u0634\u062f:<\/p>\n<ul>\n<li>Policy \u0648 Procedure \u0645\u0635\u0648\u0628<\/li>\n<li>Workflow \u0648\u0627\u0642\u0639\u06cc \u062f\u0631 \u0627\u0628\u0632\u0627\u0631 ITSM \u06cc\u0627 GRC<\/li>\n<li>\u06af\u0632\u0627\u0631\u0634 Incident\u060c Change\u060c Problem \u06cc\u0627 Audit<\/li>\n<li>KPI Dashboard \u0648 Trend \u062a\u0627\u0631\u06cc\u062e\u06cc<\/li>\n<li>RACI \u0648 Process Ownership<\/li>\n<li>\u0646\u0645\u0648\u0646\u0647 Ticket \u06cc\u0627 Record \u0648\u0627\u0642\u0639\u06cc<\/li>\n<li>\u06af\u0632\u0627\u0631\u0634 Compliance \u0648 Exception<\/li>\n<li>Meeting Minute \u0648 Decision Log<\/li>\n<li>\u062e\u0631\u0648\u062c\u06cc Automation \u06cc\u0627 Control<\/li>\n<\/ul>\n<p>\u0645\u062f\u0644 \u0645\u0646\u0627\u0633\u0628\u060c \u062a\u0631\u06a9\u06cc\u0628 <strong>Interview + Document Review + Sample Testing + Tool Evidence<\/strong> \u0627\u0633\u062a. \u062f\u0631 \u063a\u06cc\u0631 \u0627\u06cc\u0646 \u0635\u0648\u0631\u062a Assessment \u0628\u0647 Self-declaration \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h2>\u0646\u0645\u0648\u0646\u0647 \u0639\u0645\u0644\u06cc: \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc Capability \u062f\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a Incident<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f Capability \u0641\u0631\u0627\u06cc\u0646\u062f \u0645\u062f\u06cc\u0631\u06cc\u062a Incident \u0631\u0627 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u06a9\u0646\u062f.<\/p>\n<h3>\u062f\u0631 Level 1 \u0686\u0647 \u0645\u06cc\u200c\u0628\u06cc\u0646\u06cc\u0645\u061f<\/h3>\n<p>Incident\u0647\u0627 \u062b\u0628\u062a \u0648 \u062d\u0644 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f\u060c \u0627\u0645\u0627 Resolution \u0628\u0647 \u062a\u062c\u0631\u0628\u0647 \u0627\u0641\u0631\u0627\u062f \u0648\u0627\u0628\u0633\u062a\u0647 \u0627\u0633\u062a. Priority \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0633\u0644\u06cc\u0642\u0647\u200c\u0627\u06cc \u062a\u0639\u06cc\u06cc\u0646 \u0634\u0648\u062f \u0648 Escalation \u0633\u0627\u062e\u062a\u0627\u0631 \u062b\u0627\u0628\u062a\u06cc \u0646\u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f.<\/p>\n<h3>\u062f\u0631 Level 2 \u0686\u0647 \u0686\u06cc\u0632\u06cc \u0627\u0636\u0627\u0641\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h3>\n<p>\u0645\u062c\u0645\u0648\u0639\u0647 \u067e\u0627\u06cc\u0647 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627 \u06a9\u0627\u0645\u0644\u200c\u062a\u0631 \u0648 \u0642\u0627\u0628\u0644 \u062a\u06a9\u0631\u0627\u0631 \u0645\u06cc\u200c\u0634\u0648\u062f\u061b Incident \u062b\u0628\u062a\u060c \u062f\u0633\u062a\u0647\u200c\u0628\u0646\u062f\u06cc\u060c \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc\u060c Assign\u060c Resolve \u0648 Close \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u062e\u0631\u0648\u062c\u06cc \u0645\u0648\u0631\u062f \u0627\u0646\u062a\u0638\u0627\u0631 \u0642\u0627\u0628\u0644 \u0645\u0634\u0627\u0647\u062f\u0647 \u0627\u0633\u062a.<\/p>\n<h3>\u062f\u0631 Level 3 \u0686\u0647 \u062a\u0641\u0627\u0648\u062a\u06cc \u0627\u06cc\u062c\u0627\u062f \u0645\u06cc\u200c\u0634\u0648\u062f\u061f<\/h3>\n<p>Process \u062a\u0639\u0631\u06cc\u0641\u200c\u0634\u062f\u0647 \u0627\u0633\u062a. Role\u0647\u0627\u060c Procedure\u060c Template\u060c Priority Matrix\u060c Escalation Rule \u0648 Policy\u0647\u0627\u06cc \u0645\u0634\u062a\u0631\u06a9 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u0646\u062f \u0648 \u062a\u06cc\u0645\u200c\u0647\u0627 \u0627\u0632 \u0627\u0644\u06af\u0648\u06cc \u0648\u0627\u062d\u062f \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f.<\/p>\n<h3>Level 4 \u0686\u0647 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u062f\u061f<\/h3>\n<p>Performance \u06a9\u0645\u06cc \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061b \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644 MTTR\u060c SLA Compliance\u060c Reopen Rate\u060c Escalation Rate \u0648 First Contact Resolution \u062f\u0631 \u0628\u0627\u0632\u0647 \u0632\u0645\u0627\u0646\u06cc \u067e\u0627\u06cc\u0634 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/p>\n<h3>Level 5 \u0686\u0647 \u0632\u0645\u0627\u0646\u06cc \u0645\u0639\u0646\u06cc \u062f\u0627\u0631\u062f\u061f<\/h3>\n<p>\u0633\u0627\u0632\u0645\u0627\u0646 \u0627\u0632 \u062f\u0627\u062f\u0647 Level 4 \u0628\u0631\u0627\u06cc Improvement \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0645\u062b\u0644\u0627\u064b \u062a\u062d\u0644\u06cc\u0644 Trend \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u06cc\u06a9 Category \u062e\u0627\u0635 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 Reopen \u0631\u0627 \u062f\u0627\u0631\u062f\u061b Root Cause \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u060c Knowledge \u06cc\u0627 Workflow \u0627\u0635\u0644\u0627\u062d \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0627\u062b\u0631 \u0627\u0635\u0644\u0627\u062d \u062f\u0631 \u062f\u0648\u0631\u0647 \u0628\u0639\u062f \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<p>\u0627\u06af\u0631 \u0628\u0631\u0627\u06cc Incident Management \u0627\u0632 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u0645\u062b\u0644 <a href=\"https:\/\/medanet.ir\/servicedesk-plus\/\">ServiceDesk Plus<\/a> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f\u060c \u0628\u062e\u0634 \u0645\u0647\u0645\u06cc \u0627\u0632 Evidence \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0627\u0632 Workflow\u060c SLA\u060c Audit Trail \u0648 Report\u0647\u0627\u06cc \u062e\u0648\u062f \u0633\u0627\u0645\u0627\u0646\u0647 \u0627\u0633\u062a\u062e\u0631\u0627\u062c \u0634\u0648\u062f. \u0628\u0631\u0627\u06cc \u0645\u0637\u0627\u0644\u0628 \u0628\u06cc\u0634\u062a\u0631 \u062f\u0631\u0628\u0627\u0631\u0647 ITSM \u0646\u06cc\u0632 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0647 <a href=\"https:\/\/www.servicedeskplus.ir\/category\/itil-for-all\/\">ITIL \u0628\u0631\u0627\u06cc \u0647\u0645\u0647 \u062f\u0631 ServiceDeskPlus.ir<\/a> \u0645\u0631\u0627\u062c\u0639\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n<h2>\u0646\u0645\u0648\u0646\u0647 \u0639\u0645\u0644\u06cc \u062f\u0648\u0645: Capability \u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0645\u0646\u06cc\u062a<\/h2>\n<p>\u062f\u0631 \u062d\u0648\u0632\u0647 \u0627\u0645\u0646\u06cc\u062a\u060c \u0641\u0627\u0635\u0644\u0647 Level\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0633\u06cc\u0627\u0631 \u0645\u0644\u0645\u0648\u0633 \u0628\u0627\u0634\u062f.<\/p>\n<ul>\n<li>\u062f\u0631 \u0633\u0637\u062d \u067e\u0627\u06cc\u06cc\u0646\u060c \u06a9\u0646\u062a\u0631\u0644\u200c\u0647\u0627 \u0628\u06cc\u0634\u062a\u0631 \u0648\u0627\u06a9\u0646\u0634\u06cc \u0648 \u0648\u0627\u0628\u0633\u062a\u0647 \u0628\u0647 \u0627\u0641\u0631\u0627\u062f \u0647\u0633\u062a\u0646\u062f.<\/li>\n<li>\u062f\u0631 Level 3\u060c Policy\u060c Responsibility\u060c Procedure \u0648 Control \u0633\u0627\u062e\u062a\u0627\u0631\u06cc\u0627\u0641\u062a\u0647\u200c\u062a\u0631 \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/li>\n<li>\u062f\u0631 Level 4\u060c Coverage\u060c Control Effectiveness\u060c Incident Trend\u060c Vulnerability SLA \u0648 Exception\u0647\u0627 \u0642\u0627\u0628\u0644 \u0627\u0646\u062f\u0627\u0632\u0647\u200c\u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u0646\u062f.<\/li>\n<li>\u062f\u0631 Level 5\u060c \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc Control Performance \u0628\u0631\u0627\u06cc \u062a\u063a\u06cc\u06cc\u0631 Policy\u060c Automation \u0648 Risk Treatment \u0628\u0647\u200c\u06a9\u0627\u0631 \u0645\u06cc\u200c\u0631\u0648\u0646\u062f.<\/li>\n<\/ul>\n<p>\u0647\u0645\u06cc\u0646 \u062a\u0641\u0627\u0648\u062a \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0647\u062f \u0686\u0631\u0627 \u06cc\u06a9 Dashboard \u067e\u0631 \u0627\u0632 KPI \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc Level 4 \u06cc\u0627 5 \u0631\u0627 \u062b\u0627\u0628\u062a \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. KPI \u0628\u0627\u06cc\u062f \u0628\u0647 Process Definition \u0645\u062a\u0635\u0644 \u0628\u0627\u0634\u062f \u0648 \u062f\u0631 Level 5 \u0628\u0627\u06cc\u062f Improvement \u0642\u0627\u0628\u0644 \u0627\u062b\u0628\u0627\u062a \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u062f.<\/p>\n<h2>Assessment \u0631\u0627 \u0627\u0632 \u06a9\u062c\u0627 \u0634\u0631\u0648\u0639 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n<p>\u0628\u0631\u0627\u06cc \u0628\u06cc\u0634\u062a\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u060c \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u0647\u0645\u0647 \u06f4\u06f0 Governance\/Management Objective \u0634\u0631\u0648\u0639 \u0645\u0646\u0627\u0633\u0628\u06cc \u0646\u06cc\u0633\u062a. \u067e\u0631\u0648\u0698\u0647 \u0628\u0633\u06cc\u0627\u0631 \u0628\u0632\u0631\u06af \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0627\u062d\u062a\u0645\u0627\u0644 \u0627\u06cc\u0646\u06a9\u0647 \u062e\u0631\u0648\u062c\u06cc \u0628\u0647 Action \u062a\u0628\u062f\u06cc\u0644 \u0646\u0634\u0648\u062f \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0631\u0648\u062f.<\/p>\n<p>\u06cc\u06a9 \u0631\u0648\u0634 \u0645\u0631\u062d\u0644\u0647\u200c\u0627\u06cc \u0628\u0647\u062a\u0631 \u0627\u0633\u062a:<\/p>\n<ol>\n<li>\u0633\u0647 \u062a\u0627 \u0647\u0641\u062a Objective \u0628\u0627 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0627\u0647\u0645\u06cc\u062a \u06cc\u0627 \u0631\u06cc\u0633\u06a9 \u0631\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Process Owner \u0631\u0627 \u0645\u0634\u062e\u0635 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Current Capability \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 Evidence \u0628\u0633\u0646\u062c\u06cc\u062f.<\/li>\n<li>Target Capability \u0631\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 Strategy \u0648 Risk \u062a\u0639\u06cc\u06cc\u0646 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Gap \u0628\u06cc\u0646 Current \u0648 Target \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Gap\u0647\u0627 \u0631\u0627 \u0628\u0647 Improvement Initiative \u062a\u0628\u062f\u06cc\u0644 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Owner\u060c Deadline\u060c Cost \u0648 KPI \u0628\u0631\u0627\u06cc \u0647\u0631 Initiative \u062a\u0639\u0631\u06cc\u0641 \u06a9\u0646\u06cc\u062f.<\/li>\n<li>Assessment \u0631\u0627 \u062f\u0631 \u062f\u0648\u0631\u0647 \u0628\u0639\u062f \u062a\u06a9\u0631\u0627\u0631 \u06a9\u0646\u06cc\u062f.<\/li>\n<\/ol>\n<p>\u0647\u062f\u0641 Assessment \u0646\u0628\u0627\u06cc\u062f \u062a\u0648\u0644\u06cc\u062f \u06cc\u06a9 Heatmap \u0632\u06cc\u0628\u0627 \u0628\u0627\u0634\u062f\u061b \u0628\u0627\u06cc\u062f \u0628\u0647 \u062a\u0635\u0645\u06cc\u0645 \u062f\u0631\u0628\u0627\u0631\u0647 \u0633\u0631\u0645\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc\u060c \u0627\u0648\u0644\u0648\u06cc\u062a \u0648 \u06a9\u0646\u062a\u0631\u0644 \u0645\u0646\u062c\u0631 \u0634\u0648\u062f.<\/p>\n<h2>Gap Analysis\u061b \u0639\u062f\u062f \u0627\u062e\u062a\u0644\u0627\u0641 \u06a9\u0627\u0641\u06cc \u0646\u06cc\u0633\u062a<\/h2>\n<p>\u0641\u0631\u0636 \u06a9\u0646\u06cc\u062f Current Capability \u0628\u0631\u0627\u0628\u0631 \u06f2 \u0648 Target \u0628\u0631\u0627\u0628\u0631 \u06f4 \u0627\u0633\u062a. \u0646\u0648\u0634\u062a\u0646 \u00abGap = 2\u00bb \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a\u06cc \u06a9\u0645\u06cc \u0645\u06cc\u200c\u062f\u0647\u062f. \u0628\u0647\u062a\u0631 \u0627\u0633\u062a Gap \u0628\u0647 \u0627\u062c\u0632\u0627\u06cc \u0642\u0627\u0628\u0644 \u0627\u0642\u062f\u0627\u0645 \u0634\u06a9\u0633\u062a\u0647 \u0634\u0648\u062f.<\/p>\n<table>\n<thead>\n<tr>\n<th>Gap<\/th>\n<th>\u0646\u0645\u0648\u0646\u0647 \u0627\u0642\u062f\u0627\u0645<\/th>\n<th>\u0645\u0627\u0644\u06a9<\/th>\n<th>\u0645\u0639\u06cc\u0627\u0631 \u0628\u0633\u062a\u0647 \u0634\u062f\u0646<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Process Definition \u0646\u0627\u0642\u0635<\/td>\n<td>\u062a\u0639\u0631\u06cc\u0641 Procedure \u0648 RACI<\/td>\n<td>Process Owner<\/td>\n<td>\u062a\u0635\u0648\u06cc\u0628 \u0648 \u0627\u062c\u0631\u0627\u06cc \u0646\u0633\u062e\u0647 \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f<\/td>\n<\/tr>\n<tr>\n<td>Evidence \u067e\u0631\u0627\u06a9\u0646\u062f\u0647<\/td>\n<td>\u062b\u0628\u062a \u0627\u062c\u0628\u0627\u0631\u06cc Workflow \u062f\u0631 \u0633\u0627\u0645\u0627\u0646\u0647<\/td>\n<td>ITSM Admin<\/td>\n<td>\u06a9\u0627\u0647\u0634 \u0641\u0639\u0627\u0644\u06cc\u062a \u062e\u0627\u0631\u062c \u0627\u0632 \u0633\u06cc\u0633\u062a\u0645<\/td>\n<\/tr>\n<tr>\n<td>KPI \u0646\u0627\u06a9\u0627\u0641\u06cc<\/td>\n<td>\u062a\u0639\u0631\u06cc\u0641 KPI \u0648 Baseline<\/td>\n<td>Governance Office<\/td>\n<td>Dashboard \u0645\u0627\u0647\u0627\u0646\u0647 \u0642\u0627\u0628\u0644 \u0627\u062a\u06a9\u0627<\/td>\n<\/tr>\n<tr>\n<td>Improvement Loop \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f<\/td>\n<td>Quarterly Review \u0648 Action Tracking<\/td>\n<td>Steering Committee<\/td>\n<td>\u062b\u0628\u062a \u0648 Closure \u0627\u0642\u062f\u0627\u0645\u200c\u0647\u0627\u06cc \u0628\u0647\u0628\u0648\u062f<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u062f\u0644\u060c Assessment \u0645\u0633\u062a\u0642\u06cc\u0645\u0627\u064b \u0628\u0647 Portfolio \u0628\u0647\u0628\u0648\u062f \u0645\u062a\u0635\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h2>\u067e\u0646\u062c \u062e\u0637\u0627\u06cc \u0631\u0627\u06cc\u062c \u062f\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc Capability<\/h2>\n<h3>\u06f1. \u0633\u0637\u062d \u0647\u062f\u0641 \u06f5 \u0628\u0631\u0627\u06cc \u0647\u0645\u0647 Process\u0647\u0627<\/h3>\n<p>\u0627\u06cc\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0647\u0632\u06cc\u0646\u0647 \u0631\u0627 \u0628\u0627\u0644\u0627 \u0645\u06cc\u200c\u0628\u0631\u062f \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0631\u0627 \u0627\u0632 \u0628\u06cc\u0646 \u0645\u06cc\u200c\u0628\u0631\u062f.<\/p>\n<h3>\u06f2. \u062a\u06a9\u06cc\u0647 \u06a9\u0627\u0645\u0644 \u0628\u0631 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647<\/h3>\n<p>Questionnaire \u0628\u0631\u0627\u06cc \u0634\u0631\u0648\u0639 \u062e\u0648\u0628 \u0627\u0633\u062a\u060c \u0627\u0645\u0627 \u0628\u062f\u0648\u0646 Evidence \u0646\u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f Assessment \u0645\u0639\u062a\u0628\u0631 \u0628\u0633\u0627\u0632\u062f.<\/p>\n<h3>\u06f3. \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Average \u0628\u0631\u0627\u06cc \u067e\u0646\u0647\u0627\u0646 \u06a9\u0631\u062f\u0646 \u0636\u0639\u0641<\/h3>\n<p>\u0645\u06cc\u0627\u0646\u06af\u06cc\u0646\u200c\u06af\u06cc\u0631\u06cc \u0627\u0632 \u0686\u0646\u062f Process \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u06cc\u06a9 Weakness \u0645\u0647\u0645 \u0631\u0627 \u067e\u0646\u0647\u0627\u0646 \u06a9\u0646\u062f. Process\u0647\u0627\u06cc Critical \u0628\u0627\u06cc\u062f \u062c\u062f\u0627 \u062f\u06cc\u062f\u0647 \u0634\u0648\u0646\u062f.<\/p>\n<h3>\u06f4. \u0627\u0634\u062a\u0628\u0627\u0647 \u06af\u0631\u0641\u062a\u0646 Tool Maturity \u0628\u0627 Process Capability<\/h3>\n<p>\u062e\u0631\u06cc\u062f SIEM\u060c ITSM \u06cc\u0627 GRC \u0628\u0647\u200c\u062a\u0646\u0647\u0627\u06cc\u06cc Capability \u0627\u06cc\u062c\u0627\u062f \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f. \u0627\u0628\u0632\u0627\u0631 \u0641\u0642\u0637 Enabler \u0627\u0633\u062a\u061b Ownership\u060c Procedure\u060c Control \u0648 Measurement \u0646\u06cc\u0632 \u0644\u0627\u0632\u0645\u200c\u0627\u0646\u062f.<\/p>\n<h3>\u06f5. Assessment \u0628\u062f\u0648\u0646 \u0628\u0631\u0646\u0627\u0645\u0647 \u0628\u0647\u0628\u0648\u062f<\/h3>\n<p>\u0627\u06af\u0631 \u0628\u0639\u062f \u0627\u0632 Assessment \u0647\u06cc\u0686 Initiative\u060c Budget \u06cc\u0627 Owner \u062a\u0639\u0631\u06cc\u0641 \u0646\u0634\u0648\u062f\u060c \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0628\u0647 \u06cc\u06a9 \u0641\u0639\u0627\u0644\u06cc\u062a \u062a\u0634\u0631\u06cc\u0641\u0627\u062a\u06cc \u062a\u0628\u062f\u06cc\u0644 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n<h2>\u0686\u0637\u0648\u0631 \u0646\u062a\u06cc\u062c\u0647 Assessment \u0631\u0627 \u0628\u0647 \u0645\u062f\u06cc\u0631\u0627\u0646 \u0627\u0631\u0627\u0626\u0647 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n<p>\u0645\u062f\u06cc\u0631\u0627\u0646 \u0627\u0631\u0634\u062f \u0645\u0639\u0645\u0648\u0644\u0627\u064b \u0628\u0647 \u062c\u062f\u0648\u0644 \u0635\u062f\u0647\u0627 Activity \u0646\u06cc\u0627\u0632 \u0646\u062f\u0627\u0631\u0646\u062f. \u062e\u0631\u0648\u062c\u06cc \u0645\u0646\u0627\u0633\u0628 \u0628\u0627\u06cc\u062f \u0633\u0647 \u0644\u0627\u06cc\u0647 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f:<\/p>\n<ul>\n<li><strong>Executive View:<\/strong> \u0648\u0636\u0639\u06cc\u062a \u0641\u0639\u0644\u06cc\u060c Target\u060c \u0631\u06cc\u0633\u06a9 \u0627\u0635\u0644\u06cc \u0648 \u0627\u0648\u0644\u0648\u06cc\u062a \u0633\u0631\u0645\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc<\/li>\n<li><strong>Management View:<\/strong> Gap\u0647\u0627\u060c Initiative\u0647\u0627\u060c Owner \u0648 Timeline<\/li>\n<li><strong>Assessment Evidence:<\/strong> Activity Rating\u060c Evidence\u060c Interview \u0648 Traceability<\/li>\n<\/ul>\n<p>\u0628\u0631\u0627\u06cc Steering Committee\u060c \u0646\u0645\u0627\u06cc\u0634 Current \u062f\u0631 \u0628\u0631\u0627\u0628\u0631 Target \u0647\u0645\u0631\u0627\u0647 \u0628\u0627 Business Impact \u0627\u0632 \u0646\u0645\u0627\u06cc\u0634 \u0635\u0631\u0641 \u06cc\u06a9 \u0639\u062f\u062f \u0628\u0633\u06cc\u0627\u0631 \u0645\u0641\u06cc\u062f\u062a\u0631 \u0627\u0633\u062a.<\/p>\n<h2>Capability Assessment \u0686\u0647 \u0627\u0631\u062a\u0628\u0627\u0637\u06cc \u0628\u0627 GRC \u062f\u0627\u0631\u062f\u061f<\/h2>\n<p>COBIT \u0641\u0642\u0637 \u0628\u0631\u0627\u06cc \u062a\u06cc\u0645 IT Operations \u0646\u06cc\u0633\u062a. Capability Assessment \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 GRC \u06a9\u0645\u06a9 \u06a9\u0646\u062f \u062a\u0627 \u0648\u0636\u0639\u06cc\u062a \u06a9\u0646\u062a\u0631\u0644\u200c\u0647\u0627 \u0648 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627\u06cc Governance \u0631\u0627 \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u0633\u0627\u062e\u062a\u0627\u0631\u06cc\u0627\u0641\u062a\u0647 \u0628\u0633\u0646\u062c\u062f. \u0628\u0631\u0627\u06cc \u0645\u062b\u0627\u0644 Objective\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u0628\u0627 Risk\u060c Security\u060c Compliance\u060c Internal Control \u0648 Assurance \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u0647\u200c\u0635\u0648\u0631\u062a \u062c\u062f\u0627\u06af\u0627\u0646\u0647 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0634\u0648\u0646\u062f \u0648 Gap\u0647\u0627\u06cc \u0622\u0646\u200c\u0647\u0627 \u0648\u0627\u0631\u062f Risk Treatment Plan \u0634\u0648\u0646\u062f.<\/p>\n<p>\u0627\u06cc\u0646 \u0631\u0648\u06cc\u06a9\u0631\u062f \u0628\u0647\u200c\u062e\u0635\u0648\u0635 \u062f\u0631 \u0633\u0627\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0686\u0646\u062f \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u06cc\u0627 \u0627\u0644\u0632\u0627\u0645 \u0631\u0627 \u0647\u0645\u200c\u0632\u0645\u0627\u0646 \u062f\u0646\u0628\u0627\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0627\u0631\u0632\u0634 \u062f\u0627\u0631\u062f\u061b \u0686\u0648\u0646 COBIT \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0646\u0642\u0634 \u0644\u0627\u06cc\u0647 Governance \u0631\u0627 \u0627\u06cc\u0641\u0627 \u06a9\u0646\u062f \u0648 \u0627\u062c\u0631\u0627\u06cc Controls \u062f\u0631 \u0686\u0627\u0631\u0686\u0648\u0628\u200c\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631 \u0631\u0627 \u0628\u0647 Objective\u0647\u0627\u06cc \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0645\u062a\u0635\u0644 \u06a9\u0646\u062f.<\/p>\n<h2>\u0622\u06cc\u0627 Capability Level \u062c\u0627\u06cc Audit \u0631\u0627 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f\u061f<\/h2>\n<p>\u062e\u06cc\u0631. Assessment \u0648 Audit \u0647\u062f\u0641 \u06cc\u06a9\u0633\u0627\u0646\u06cc \u0646\u062f\u0627\u0631\u0646\u062f. Capability Assessment \u0628\u06cc\u0634\u062a\u0631 \u0645\u06cc\u200c\u067e\u0631\u0633\u062f \u00abProcess \u062a\u0627 \u0686\u0647 \u062d\u062f \u062a\u0648\u0627\u0646\u0645\u0646\u062f \u0648 \u0642\u0627\u0628\u0644 \u0628\u0647\u0628\u0648\u062f \u0627\u0633\u062a\u061f\u00bb \u062f\u0631 \u062d\u0627\u0644\u06cc \u06a9\u0647 Audit \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u067e\u0631\u0633\u062f \u00ab\u0622\u06cc\u0627 \u0627\u0644\u0632\u0627\u0645 \u06cc\u0627 Control \u0645\u0634\u062e\u0635 \u0631\u0639\u0627\u06cc\u062a \u0634\u062f\u0647 \u0627\u0633\u062a\u061f\u00bb<\/p>\n<p>\u0627\u0644\u0628\u062a\u0647 \u0634\u0648\u0627\u0647\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0645\u0634\u062a\u0631\u06a9 \u0628\u0627\u0634\u0646\u062f. \u06af\u0632\u0627\u0631\u0634 Audit\u060c Exception\u060c Control Test \u0648 Compliance Evidence \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0648\u0631\u0648\u062f\u06cc \u0628\u0633\u06cc\u0627\u0631 \u062e\u0648\u0628\u06cc \u0628\u0631\u0627\u06cc Capability Assessment \u0628\u0627\u0634\u0646\u062f. \u0627\u0645\u0627 \u06cc\u06a9 Capability \u0628\u0627\u0644\u0627 \u062a\u0636\u0645\u06cc\u0646 \u0646\u0645\u06cc\u200c\u06a9\u0646\u062f \u0647\u06cc\u0686 Nonconformity \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f.<\/p>\n<h2>\u0647\u0631 \u0686\u0646\u062f \u0648\u0642\u062a \u06cc\u06a9\u200c\u0628\u0627\u0631 \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0631\u0627 \u062a\u06a9\u0631\u0627\u0631 \u06a9\u0646\u06cc\u0645\u061f<\/h2>\n<p>\u0628\u0631\u0627\u06cc Process\u0647\u0627\u06cc Critical\u060c \u062f\u0648\u0631\u0647 \u0633\u0627\u0644\u0627\u0646\u0647 \u06cc\u0627 \u0634\u0634\u200c\u0645\u0627\u0647\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0645\u0646\u0637\u0642\u06cc \u0628\u0627\u0634\u062f\u061b \u0628\u0631\u0627\u06cc \u062d\u0648\u0632\u0647\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 Transformation \u0641\u0639\u0627\u0644 \u062f\u0627\u0631\u0646\u062f\u060c \u0628\u0627\u0632\u0647 \u06a9\u0648\u062a\u0627\u0647\u200c\u062a\u0631 \u0647\u0645 \u0645\u0645\u06a9\u0646 \u0627\u0633\u062a \u0644\u0627\u0632\u0645 \u0628\u0627\u0634\u062f. \u0627\u0645\u0627 Frequency \u0628\u0627\u06cc\u062f \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 \u0633\u0631\u0639\u062a \u062a\u063a\u06cc\u06cc\u0631\u060c \u0631\u06cc\u0633\u06a9 \u0648 \u0647\u0632\u06cc\u0646\u0647 Assessment \u0627\u0646\u062a\u062e\u0627\u0628 \u0634\u0648\u062f.<\/p>\n<p>\u0646\u06a9\u062a\u0647 \u0645\u0647\u0645\u200c\u062a\u0631 \u0627\u0632 Frequency\u060c \u062b\u0628\u0627\u062a \u0631\u0648\u0634 \u0627\u0633\u062a. \u0627\u06af\u0631 \u062f\u0631 \u0647\u0631 \u062f\u0648\u0631\u0647 Scope\u060c Rating Logic \u06cc\u0627 Evidence Standard \u0639\u0648\u0636 \u0634\u0648\u062f\u060c Trend \u0642\u0627\u0628\u0644 \u0645\u0642\u0627\u06cc\u0633\u0647 \u0646\u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f.<\/p>\n<h2>\u0646\u06a9\u0627\u062a \u06a9\u0644\u06cc\u062f\u06cc<\/h2>\n<ul>\n<li>Capability Level \u062f\u0631 COBIT 2019 \u0628\u0631\u0627\u06cc Process \u0627\u0633\u062a \u0648 \u0627\u0632 \u06f0 \u062a\u0627 \u06f5 \u0633\u0646\u062c\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n<li>Maturity Level \u0628\u06cc\u0634\u062a\u0631 \u0628\u0631\u0627\u06cc Focus Area \u06a9\u0627\u0631\u0628\u0631\u062f \u062f\u0627\u0631\u062f\u061b \u0627\u06cc\u0646 \u062f\u0648 \u0645\u0641\u0647\u0648\u0645 \u0631\u0627 \u06cc\u06a9\u0633\u0627\u0646 \u062f\u0631 \u0646\u0638\u0631 \u0646\u06af\u06cc\u0631\u06cc\u062f.<\/li>\n<li>Level 5 \u0647\u062f\u0641 \u067e\u06cc\u0634\u200c\u0641\u0631\u0636 \u0647\u0645\u0647 \u0641\u0631\u0627\u06cc\u0646\u062f\u0647\u0627 \u0646\u06cc\u0633\u062a\u061b Target \u0628\u0627\u06cc\u062f \u0628\u0631 \u0627\u0633\u0627\u0633 Business\u060c Risk \u0648 Cost \u062a\u0639\u06cc\u06cc\u0646 \u0634\u0648\u062f.<\/li>\n<li>Rating \u0628\u062f\u0648\u0646 Evidence \u0645\u0639\u062a\u0628\u0631 \u0627\u0631\u0632\u0634 \u0645\u062d\u062f\u0648\u062f\u06cc \u062f\u0627\u0631\u062f.<\/li>\n<li>Assessment \u0628\u0627\u06cc\u062f \u0628\u0647 Gap\u060c Initiative\u060c Owner \u0648 KPI \u062e\u062a\u0645 \u0634\u0648\u062f.<\/li>\n<li>Goals Cascade \u0648 Design Factor\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f Objective\u0647\u0627\u06cc \u0645\u0647\u0645 \u0648 Target Capability \u0645\u0646\u0627\u0633\u0628 \u0627\u0646\u062a\u062e\u0627\u0628 \u0634\u0648\u0646\u062f.<\/li>\n<li>\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc ITSM\u060c SIEM \u0648 GRC \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f Evidence \u0648 Automation \u0641\u0631\u0627\u0647\u0645 \u06a9\u0646\u0646\u062f\u060c \u0627\u0645\u0627 \u062c\u0627\u06cc Process Governance \u0631\u0627 \u0646\u0645\u06cc\u200c\u06af\u06cc\u0631\u0646\u062f.<\/li>\n<\/ul>\n<h2>\u0645\u0646\u0627\u0628\u0639<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/cobit\" rel=\"nofollow\">ISACA \u2013 COBIT Resources<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/news-and-trends\/industry-news\/2019\/using-cobit-2019-performance-management-model-to-assess-governance-and-management-objectives\" rel=\"nofollow\">ISACA \u2013 Using COBIT 2019 Performance Management Model to Assess Governance and Management Objectives<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/news-and-trends\/industry-news\/2019\/defining-target-capability-levels-in-cobit-2019-a-proposal-for-refinement\" rel=\"nofollow\">ISACA \u2013 Defining Target Capability Levels in COBIT 2019<\/a><\/li>\n<li><a href=\"https:\/\/www.isaca.org\/resources\/news-and-trends\/isaca-now-blog\/2022\/a-cobit-2019-use-case-financial-institutions-in-georgia\" rel=\"nofollow\">ISACA \u2013 A COBIT 2019 Use Case: Financial Institutions in Georgia<\/a><\/li>\n<\/ul>\n<h2>\u0633\u062e\u0646 \u067e\u0627\u06cc\u0627\u0646\u06cc<\/h2>\n<p>\u0627\u0631\u0632\u0634 Capability Assessment \u062f\u0631 \u0639\u062f\u062f \u0646\u0647\u0627\u06cc\u06cc \u0646\u06cc\u0633\u062a\u061b \u062f\u0631 \u06a9\u06cc\u0641\u06cc\u062a \u062a\u0635\u0645\u06cc\u0645\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0622\u0646 \u0639\u062f\u062f \u0633\u0627\u062e\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. \u0627\u06af\u0631 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u062f\u0627\u0646\u062f \u06a9\u062f\u0627\u0645 Process \u0628\u0631\u0627\u06cc \u0627\u0647\u062f\u0627\u0641 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u062d\u06cc\u0627\u062a\u06cc \u0627\u0633\u062a\u060c Current Capability \u0631\u0627 \u0628\u0627 Evidence \u0648\u0627\u0642\u0639\u06cc \u0628\u0633\u0646\u062c\u062f \u0648 Target \u0631\u0627 \u0645\u062a\u0646\u0627\u0633\u0628 \u0628\u0627 Risk \u0648 Cost \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u062f\u060c COBIT Performance Management \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0628\u0647 \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0639\u0645\u0644\u06cc \u0628\u0631\u0627\u06cc \u0627\u0648\u0644\u0648\u06cc\u062a\u200c\u0628\u0646\u062f\u06cc \u0633\u0631\u0645\u0627\u06cc\u0647\u200c\u06af\u0630\u0627\u0631\u06cc \u0648 \u0628\u0647\u0628\u0648\u062f \u062a\u0628\u062f\u06cc\u0644 \u0634\u0648\u062f.<\/p>\n<p>\u0627\u0645\u0627 \u0627\u06af\u0631 \u0647\u0645\u0647 Process\u0647\u0627 \u0628\u062f\u0648\u0646 \u062f\u0644\u06cc\u0644 Level 5 \u0628\u062e\u0648\u0627\u0647\u0646\u062f\u060c Rating\u0647\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0628\u0631\u062f\u0627\u0634\u062a \u0627\u0641\u0631\u0627\u062f \u062b\u0628\u062a \u0634\u0648\u0646\u062f \u0648 \u0628\u0639\u062f \u0627\u0632 Assessment \u0647\u06cc\u0686 Initiative \u062a\u0639\u0631\u06cc\u0641 \u0646\u0634\u0648\u062f\u060c \u0646\u062a\u06cc\u062c\u0647 \u0641\u0642\u0637 \u06cc\u06a9 \u06af\u0632\u0627\u0631\u0634 \u067e\u0631\u0647\u0632\u06cc\u0646\u0647 \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f.<\/p>\n<p>\u0645\u062f\u0627\u0646\u062a \u062f\u0631 \u067e\u0631\u0648\u0698\u0647\u200c\u0647\u0627\u06cc <strong>\u062d\u0627\u06a9\u0645\u06cc\u062a \u0641\u0646\u0627\u0648\u0631\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a\u060c COBIT\u060c GRC \u0648 \u0647\u0645\u200c\u0631\u0627\u0633\u062a\u0627\u0633\u0627\u0632\u06cc IT \u0628\u0627 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631<\/strong> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u062f\u0631 \u0637\u0631\u0627\u062d\u06cc Scope\u060c Assessment\u060c Gap Analysis\u060c Roadmap \u0648 \u0627\u062a\u0635\u0627\u0644 \u062e\u0631\u0648\u062c\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0628\u0647 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc ITSM\/GRC \u0647\u0645\u0631\u0627\u0647 \u0633\u0627\u0632\u0645\u0627\u0646 \u0628\u0627\u0634\u062f. \u0628\u0631\u0627\u06cc \u0628\u0631\u0631\u0633\u06cc \u0633\u0646\u0627\u0631\u06cc\u0648\u06cc \u0633\u0627\u0632\u0645\u0627\u0646 \u062e\u0648\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 <a href=\"https:\/\/medanet.ir\/demo-2\/\">\u062f\u0631\u062e\u0648\u0627\u0633\u062a \u062c\u0644\u0633\u0647 \u0648 \u0645\u0634\u0627\u0648\u0631\u0647 \u0645\u062f\u0627\u0646\u062a<\/a> \u06cc\u0627 \u0645\u0633\u06cc\u0631 <a href=\"https:\/\/medanet.ir\/training\/\">\u0622\u0645\u0648\u0632\u0634\u200c\u0647\u0627\u06cc \u062a\u062e\u0635\u0635\u06cc \u0645\u062f\u0627\u0646\u062a<\/a> \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Capability Level \u062f\u0631 COBIT 2019 \u0686\u06cc\u0633\u062a \u0648 \u0686\u0637\u0648\u0631 \u0628\u062f\u0648\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632\u0633\u0627\u0632\u06cc \u0635\u0648\u0631\u06cc \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f\u061f \u0631\u0627\u0647\u0646\u0645\u0627\u06cc \u0639\u0645\u0644\u06cc \u0633\u0637\u0648\u062d \u06f0 \u062a\u0627 \u06f5\u060c Evidence\u060c Rating\u060c Target Level \u0648 Gap Analysis.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[13,9,6,40,12],"class_list":["post-15","post","type-post","status-publish","format-standard","hentry","category-cobit","tag-capability-level","tag-cobit-2019","tag-grc","tag-40","tag-12"],"_links":{"self":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/posts\/15\/revisions"}],"wp:attachment":[{"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/media?parent=15"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/categories?post=15"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medanet.ir\/cobit\/wp-json\/wp\/v2\/tags?post=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}